Need some help or tips please

Get some refund?


  • Total voters
    6
  • Poll closed .

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
In the end I still don't get it. A good casino accepts and refunds players when demanded if "evidence" is proven player is a problem gambler. LOL. Like I said if it was that easy everyone would do it and casinos would not operate.

You can keep raging all you like but nothing will happen from posting here. Even you know it. Why not just contact MGA then if you think you have a case?

You will get your money? Let's say you do. Then what? Time for next casino to be victim of your bullshit?
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
I guess I just don't understand this thread :what: So Bwin gave you €52k back? That is your net losses I assume? So I could email Bwin, tell them they should've recognized when I deposited a little too much and ask them to refund my net losses ever since I started playing there? I mean, there are months I deposited way more than I should be able to but most of that money is just recycled from other casino's and bookies. Most of my winnings come from sportsbets so I'm pretty sure I'm down on casino's.

i wrote it was from a forun. another player
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
In the end I still don't get it. A good casino accepts and refunds players when demanded if "evidence" is proven player is a problem gambler. LOL. Like I said if it was that easy everyone would do it and casinos would not operate.

You can keep raging all you like but nothing will happen from posting here. Even you know it. Why not just contact MGA then if you think you have a case?

You will get your money? Let's say you do. Then what? Time for next casino to be victim of your bullshit?

Thats not enough. Dont be stupid! Maybe youve been a toxic person in the chat. Asking for bonuses and shit all the time when losses.
You cant deposit 230 000 euro maybe if you say you dont work etc etc
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
In the end I still don't get it. A good casino accepts and refunds players when demanded if "evidence" is proven player is a problem gambler. LOL. Like I said if it was that easy everyone would do it and casinos would not operate.

You can keep raging all you like but nothing will happen from posting here. Even you know it. Why not just contact MGA then if you think you have a case?

You will get your money? Let's say you do. Then what? Time for next casino to be victim of your bullshit?

You dont get it because i know what kind of a person you are. Youre burning inside that im getting my money back. NOW WHEN IM FREE FROM THIS SHIT. I CAN SEE CLEARLY HOW THEY TRIGGED ME TO PLAY. ADD ME ON SKYPE SO THEY CAN WRITE THEIR BULLSHIT EVERYDAY.

IF THIS WENT ON FROM 2016 UNTIL NOW. DONT YOU THINK SOMETHINGS WRONG AT CASUMO? YOU DONT THINK THEY HAVE TO BE TRAINED TO SEE GAMBLING ISSUES? WHEN HE SAYS DAMN I LOST 25K EURO TODAY FEEL SICK. BUT CAN YOU GIVE ME MONEY TO PLAY FOR AND SO ON...

Sent me ipad when ive been away, then a grill, asking to come to cuba, russia, japan, bahamas. Too keep all my money in Casumo. Then when i asked for detals. They locked me out. Like a little dog. Thats why im doing this!!

Ive already contacted MGA . Just wanted to update this threadh.

Here read the case
 
Last edited:

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
So sorry how people me included can get messed up. I was a drunk and drug addict 25yrs clean andsober 7yrs. When I went clean had a meltdown life long assessment. So story short I like to gamble no high roller by any means. On a disability for life have income from a trust my dad set up before dies. This pay the bills for wife and me so I work 2 -3days a week cash money that's how I fund my gaming I have been lucky this year just about even deposit and withdraw. But I enjoy it sure losing streaks. But would never spend that kind of money. The drinking and drugs did my life in . Now trust back again In family. If its wrecked your life get help it will get better. Sorry about being to long ty.

Wow 7 years congratz my friend! Thats strong.. I also have bad habits to my anxiety , sleep, panic and so on. Buts a different story.
Im now blocked from casinon and goes to meeting. . I was total anti before. MGA is my last hope to finaly get som justice and my life back on track.
Its all here. Now I can only hope :)
 

slotter999

Dormant account
Joined
Oct 22, 2013
Location
UK
I think the casinos will do what they are legally obliged to do and no more.

The whole concept of a casino having to pay back money taken from someone going through a period of gambling addiction must be an absolute nightmare scenario for casinos. But if one concludes that gambling addiction is an illness (I believe it is medically classified as a psychiatric disorder) then is it right that a casino should benefit financially from someone else's suffering? Morally it's clearly not but legally it's a different matter. I do know that in legal terms if you were classed as medically impaired when making a significant decision regarding assets that it can be challenged and reversed. Think losing your mind and signing your house over to the postman or changing your will to leave it to endangered cats.

I think in years gone by you wouldn't stand a chance of getting anywhere but with attitudes changing towards mental health that might be a different story today.

To the OP - I'm sorry to read your story. It's tragic and serves as a reminder to the rest of us how bad things can get. I wish you all the best.
 

balotelli

Newbie member
PABnononaccred
Joined
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Location
Sweden
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"Between 7 and 13 November 2019, the local Gaming Industry hosted an edition of the Responsible Gambling Week, in Malta.
This campaign, held in collaboration with the MGA, iGEN, leading operators, Bournemouth University and the organisers of the annual Responsible Gambling Week which is held in the UK, aimed to highlight the importance of ensuring that gambling remains a sustainable means of entertainment, whereby gambling operators provide their players with all tools required in order for them to play in a safe and responsible manner."

This must be a sign. They host a RG week. And soon I will get a final decision
1f64f.png
 

Nev200

Dormant Account
PABnoaccred2
Joined
Jul 16, 2018
Location
UK
Good luck mate. I also have few problems with few casinos and chasing money.
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
Good luck mate. I also have few problems with few casinos and chasing money.

Thanks!

I wrote here in July. It took some time to go through 4 years of toxic gambling and chat everyday to find the case with my evidence. Just want it to be positive then over...

Typical if i get a no after 4 weeks and they have just waited to their dead line
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Would be more typical to get no than yes for refund request ruled by MGA, maybe you are lucky and get some additional refund top what you got already, never know, some win in a lottery as well.
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
Would be more typical to get no than yes for refund request ruled by MGA, maybe you are lucky and get some additional refund top what you got already, never know, some win in a lottery as well.

When they said. If MGA tell us to change the decision we will. Already there it seemed like they know that nothing is gonna happen.

BUT MGA are those that put this RG rules and from the website it seems that they taking this serious. With all my evidence and as a casino says OK when i show a loan aggrement that also was from a private person as OK income to gamble. And blocks me after almost 4 years when i blocked myself. haha comeone it should be easy
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Always can think everything is easy and all players should be refunded when they wish but reality can be different :)
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
Always can think everything is easy and all players should be refunded when they wish but reality can be different :)

Haha. If they didnt block me i would never try to get a refund. They blocked me when i asked for chat and transactions from start. But they couldnt block me when I was giving them money. Its disgusting.

They would never pay that 6K if they didnt know that they have been doing wrong. And after so much money and VIP for 4 years. Cant you even explain how they came up with that. And if all my evidence is wrong. They didnt comment on anything.

Time will tell if MGA is bullshitting about their RG rules or even take it seriously.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
You got paid that amount as gesture of goodwill and because they didn't want to dig anything with SGA who has been regulator since beginning of 2019 and could have been much more generous for players who lost their money and wanted it back.

Now with time you can see if MGA rule that to your favor or no, thereäs not huge list incidents whey have been ruled casinos to make these refunds but very few and very excessive failures where your story with informatin you shared don't really go to, but as you said, you will know their judgment sooner or later.
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
You got paid that amount as gesture of goodwill and because they didn't want to dig anything with SGA who has been regulator since beginning of 2019 and could have been much more generous for players who lost their money and wanted it back.

Now with time you can see if MGA rule that to your favor or no, thereäs not huge list incidents whey have been ruled casinos to make these refunds but very few and very excessive failures where your story with informatin you shared don't really go to, but as you said, you will know their judgment sooner or later.

If they didnt block me. I would never try to get refund. I was chocked when i try to login and they said that im blocked. I just asked for the data and knew i wouldnt go throgh all the chat in 4 years. But then i got angry and will do whatever it takes to get my refund.

2016 i played for 80K and those i do not ask for. Because that was just gambling and i wasnt really like i was in 2017-18 when i lost it and whent nuts in the chats and mail to get bonuses etc. This time RG wasnt so much talked about like now. But that day when they paused my account because i put in maybe 30-50k in 2 weeks maybe. They shoulnt accept loan agreement and he knew i wasnt working but it went anyway and i got 1000 euro also for being so patience haha....


One day my VIP guy quit. And this was interesting. I had a guy from england just 1-2 days hahaha and he was chocked. But he is the only person that was concerned under all this years and he had me for 1-2 days. Was the english VIP more trained or did he maybe just have a heart and cared. When this behavior was normal for me and Swedish VIP never said anything. I even one day said . My girlfriend has dumped me and i feel shit. I must clear my head and play. Can i get money to play for and got 700 euro haha.
 

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balotelli

Newbie member
PABnononaccred
Joined
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Location
Sweden
You got paid that amount as gesture of goodwill and because they didn't want to dig anything with SGA who has been regulator since beginning of 2019 and could have been much more generous for players who lost their money and wanted it back.

Now with time you can see if MGA rule that to your favor or no, thereäs not huge list incidents whey have been ruled casinos to make these refunds but very few and very excessive failures where your story with informatin you shared don't really go to, but as you said, you will know their judgment sooner or later.


i havent put all info here with evidence and the recap i wrote to them ofcourse. Its not just like a lost money and want it back now cause im sad. I want my money back from the time i showed that im a gambling addict. A kid would see the signs. The chat sometimes didnt even answer so mad they were haha.... So no you dont care about your customers like they say. And taking RG seriosly. In a big case like this and when they know ive at the bottom. Atleast answer my mails and tell me if the evidence is wrong. Tell me why you dont pay for 17-18 when that time was the time i was at worst.

Ive already lost everything and money wont fix all the mental shit this caused. But it will help those people that got fucked by me. And the casino must learn something so they dont fuck up another persons life. So give me 150K and them a fat fine and we call it even haha
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
Now when MGA has had a RG week to "teach" how to see signs it will be intersting if its only for show. Or if they will act on a big case like this and not in favour for the casino.

They fail already on the loan aggrement as document for backup that i have the money that im playing for. They fail when they give OK to 2 years 0 income on tax papers. But i was happy then. Because i just need to play and i thougt that time that they will block me though i didnt have paper for all the money i gambled away
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
I start to get angry and frustrated when it feels like this is not being taken seriously.

I appealed the Casino's decision 2-3 times as they cannot even give an explanation of my evidence if its right or wrong.

So much money and cant even explain exactly why this is the decision

Or, for example, that they pay for 2019 when I only talked about 2017-18 which can be proven.

Instead of being big enough and solving things yourself, you should also contact MGA and I have to translate everything.

October 28, I received this message

"Dear Mr. Fernando,

Thank you for contacting the Malta Gaming Authority.


We have contacted the representative of Casumo Services Limited (casumo.com) on your behalf regarding the matter you raised, information has been requested regarding the incident you refer to.

As soon as information becomes available to the Authority you will be notified accordingly. "




During this month I sent an email with more info and also asked how it is going.

NOT ONE SINGLE ANSWER I GOT.

If Casumo could say no to me three times in one week. How can nothing happen in a month ?? Shouldn't MGA say something or should they have half a year to snake themselves out?

It feels really weired. Why dont they say no now like they did to me so we can go further???


Is there any other way to go or what should I do? It is not a small case directly and I do not know how to get info if something even happens.

So damn sad. Im loosing it...
 

Slottery

Meister Member
PABnoaccred
MM
Joined
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Location
Malta
It's quite common process that if you have claimed complaint through MGA, casino is comminating with them, not with you anymore so guess all you need/can do at the moment is wait for MGA to get back to you.
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
It's quite common process that if you have claimed complaint through MGA, casino is comminating with them, not with you anymore so guess all you need/can do at the moment is wait for MGA to get back to you.

If i get a lawyer that is game instead of MGA. What can i loose or gain?
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
If i get a lawyer that is game instead of MGA. What can i loose or gain?

No idea, would at least wait a little bit and make one complaint at the time. Would assume that layer advise you to wait until your current complaint is finalized before starting new one. Going to court can be bit expensive if losing and need to pay all expenses for both sides, guess that some lawyer could have better estimation of possible costs, not very cheap process would assume as these guys don't work with very small wages per hour.
 

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