Need some help or tips please

[balotelli]

Theres no chance i loose or it will go to court. unemployed play slots for millions with borrowed money and have contact with vip on skype everyday.... Life.

I just wished they payed before MGA. I dont wanna wait, i dont wanna think about casinos, i dont wanna be in forums and all that. Its been too much since summer. Must be a ending to this. But when MGA not answering a mail. Who knows

 

[Slottery]

You have claimed your complaint, there's no any need to hang out in gaming forums, you have made your complaint, wait it to be processed or charge company to court if you wish to do it. Posting to different forums don't really make anything happen any faster.

 

[balotelli]

You have claimed your complaint, there's no any need to hang out in gaming forums, you have made your complaint, wait it to be processed or charge company to court if you wish to do it. Posting to different forums don't really make anything happen any faster.

no just different opinions. MGA from today 1-3 months vs a lawyer that maybe closes it faster i dont know. I dont wanna wait more even if i left the forum. I want a end to all this yesterday so i can startover

 

[Slottery]

Not sure if going to court would be something what happen in day or two but rather be longer process. Casino have stated that they are not willing to refund you more than they have done so can't imagine any lawyers letter would make them change their mind in a minute and refund everythin you have gambled.

 

[balotelli]

Not sure if going to court would be something what happen in day or two but rather be longer process. Casino have stated that they are not willing to refund you more than they have done so can't imagine any lawyers letter would make them change their mind in a minute and refund everythin you have gambled.

Not sure if going to court would be something what happen in day or two but rather be longer process. Casino have stated that they are not willing to refund you more than they have done so can't imagine any lawyers letter would make them change their mind in a minute and refund everythin you have gambled.

Haha cmoooon do you really think im that stupid. That i dont have backup for my shit??
That all this is i want all my money back bcause i lost???


They are not a serious casino. Thats why they said no no no. I said okej but you can still fkkn answer proper to all my evidence and say im wrong but NOOOO they wont. They are fkkn lying about RG taking care of customers

OK ILL GIVE YOU ONE

Here I told them had gambled away 250k (about 25k euro) and that I want to take a break. The response from casino was: Shit, I understand, you have a cashback now. Once again they wanted to keep me gambling. I did even tell him i wanted to take a break. When I told casino that i wanted to take a break, I have gambled away 250k (about 25k euro). They should inform me on how i take a break, or the tools about responsible gaming on the website. He told me I will get a new manager in November 2018, the one manager I had n for years told me he will try a new job. I find this very concerning, also in this case again they should have noticed the addiction and inform me of the tools on the website to protect me as a player and ask me some routine questions as required by the ”Responsible Gaming Act”. Ask how things are going with the gambling or show some kind of responsibility, this is not okay I hope you understand why I am sick of seeing this behaviour from you now that I am have stopped gambling and are a bit more healthy. It is you who run the online casino with a B2C licence that should be able to see this kind of signs of addiction, when we who are gambling addicts cannot see this. If I do not communicate with casino I can understand if this kinda statistics during a short period of time went unnoticed. But it was for years and they could not have missed this. But here I write these things in my own words and you should have seen it and taken actions, but instead you act the wrong way and exploit me as a player. Games should be fun and joy, mention some things like these many times you should have seen warning signs directly and act on it. It´s a responsibility they have according to the Responsible Gaming Act. I request that you on MGA look into it and see over my rights for a refund from you since they did refuse me this and told me to make contact with you on MGA. For me it´s clear as the sun rises during the day that they owe me back so I can pay a ton of loans and get my life going again, it is my money they have that i should never be able to gamble away if they took proper action, as simple as that. And the facts and documents of it is already displayed.


HAHA thats only a small one. When they give loan and a unemployed OK to gamle loss and dont care of source of wealth or whats it called. Its disgusting! THEY DONT CARE ABOUT RG OR YOU. THEY WANNA FKK YOU AND NOW ITS MY TURN TO BE A GIVER. SO OKEJ WE GO COURT HAHA AND SEE IF THEY WILL HAVE LICENSE LEFT

 

[balotelli]

Thats why im little chocked that they can gamble like this when RG is important now and they already got big fines before

 

[Slottery]

What i said that if they have decided not to refund your lost money, they most probably don't do it right away if same request is sent by lawyer again.... Just wondering why you haven't contact lawyer already as it most probably take more than minute or two from any lawyer to get familiar with your case and prepare your claim but you are expecting all happen right away and casino need to refund you because you lost even they told you already that they are not doing it in current situation.

You keep posting things all over internet but not really do what you seem willing to do. Finding lawyer to work this time in evening can be challenging but for sure when you offer enough money that can happen, then you might have your claim ready for processing very shortly, then just need to go to court which pretty sure will take some time and you don't have court hearing this week.

 

[balotelli]

What i said that if they have decided not to refund your lost money, they most probably don't do it right away if same request is sent by lawyer again.... Just wondering why you haven't contact lawyer already as it most probably take more than minute or two from any lawyer to get familiar with your case and prepare your claim but you are expecting all happen right away and casino need to refund you because you lost even they told you already that they are not doing it in current situation.

You keep posting things all over internet but not really do what you seem willing to do. Finding lawyer to work this time in evening can be challenging but for sure when you offer enough money that can happen, then you might have your claim ready for processing very shortly, then just need to go to court which pretty sure will take some time and you don't have court hearing this week.

I dont know because they are not serious. Its not only one little wrong step. They dont compare income to money you play with. They know you play for millions but dont care . For other casinos i think thats really bad. Haha are they having a money launder , and take the fines later. fuck RG make everyone play mooore . I havent contacted because i havent needed it. But when they said contact mga thats bulllshit.rAnd now nothing after a month. maybe fix lawyer in and out and then i will show the real casino.

I show because you and other people are in love with casinos sometimes and dont think they fkk people but they do. And if they do that. ofcourse im going to get my money back . Its nothing or up to 2 million swedish SEK

 

[Slottery]

Think nobody here really love casinos and is fully aware that you play games where you in long term loose more than win based games RTP. Your stories are just bit repeating themselves and you have told in first posts already that you played, lost and want your money back.

And now you demand that it would need to happen right away and you are tired to wait. If you would be bit more realistic you would understand that if casino refuse your request to return your money, they most probably don't change their mind in one day so you could easily just wait MGA:s decision and if you are not happy with that, go to court, problem solved.

 

[balotelli]

Think nobody here really love casinos and is fully aware that you play games where you in long term loose more than win based games RTP. Your stories are just bit repeating themselves and you have told in first posts already that you played, lost and want your money back.

And now you demand that it would need to happen right away and you are tired to wait. If you would be bit more realistic you would understand that if casino refuse your request to return your money, they most probably don't change their mind in one day so you could easily just wait MGA:s decision and if you are not happy with that, go to court, problem solved.

ITS THE SAME STORY SINCE I WROTE MY FIRST POST. ITS THE SAME CASE. SAME EVIDENCE SAME EVERYTHING.

So its not new money played that im asking back haha

 

[Slottery]

That was what i wondered, why you keep posting same story again, again and again instead of waiting your complaint to get resolved or contact lawyer to prepare court case if you are tired for waiting....

 

[balotelli]

because ive waited one month already and no news. Then i must come in here and rage so nobody or i forget. Everyday is this. payout or sellout. Solved or unsolved.

People are gonna go crazy if i get money. It will be a hate post of rang And I will only smile and say told you so

 

[Slottery]

Ok, sounds health behavior

 

[balotelli]

Ok, sounds health behavior

If you read the post. You would know that my health is gone with the spins

 

[Slottery]

Maybe try to help yourself instead of keep posting all over forums, that don't really help you to get any further. You have claimed complaing which is dealt so why not to wait for that and try to think something else meanwhile

 

[balotelli]

Maybe try to help yourself instead of keep posting all over forums, that don't really help you to get any further. You have claimed complaing which is dealt so why not to wait for that and try to think something else meanwhile

I do what i do and you dont know the feeling. Started the thought in july. Then got some and appealed 3 times that also took time. Then translate all to MGA and wait some more. Are they legit or are they corrupt. Will i get 0 or will i get som money so i can start over maybe. You cant even imagine. Hell or heaven by one decision. And now its "near" unfollow the post. You will cry when i post the numbers

 

[cappync]

You will cry when i post the numbers

I don't understand why you are bragging about this and acting like it is you vs. everyone. You originally posted asking for "tips" and opinions but you don't like anyone that doesn't take your side. Dude, you lost. It happens when you gamble. Trying to get a refund is just as bad as the casinos not paying out fair winnings. Be an adult.

 

[balotelli]

I don't understand why you are bragging about this and acting like it is you vs. everyone. You originally posted asking for "tips" and opinions but you don't like anyone that doesn't take your side. Dude, you lost. It happens when you gamble. Trying to get a refund is just as bad as the casinos not paying out fair winnings. Be an adult.

Haha im sarcastic because you know when a person really gets hurt of that another person gets his money back. Thats so fukkn retard. Ofcourse i will hunt my money back if misstakes were made. I dont want all the money. 80K i played and lost. The rest shoudnt even come her. And yeah its sooo bad that they cant handle RG. Trigger you to play. Dont stop you when you play for money you shoulnt have. I hope that every person that know they can get back money should fight and rob it back

 

[Slottery]

Unfortunately you sound more maniac at the moment, hope you are doing well after all, take care of yourself.

 

[balotelli]

Dear Mr. Fernando,



Whilst acknowledging your email, I would kindly ask you to provide me with a scanned copy of any form of identification; either your local ID or passport will suffice.



In addition to the above, please provide a detailed history of all your deposits at Casumo during the period regulated by the MGA.



I do not require anything further since I have a record of all the emails you sent to MGA.



At this point I wish to let you know that I cannot guarantee that you will receive any funds back however I can guarantee that I will look at all the evidence produced by both parties and let you know what I think.



I hope that this helps.



Regards,

Head of Player Support

 

[Slottery]

From which company/organization this Mr Head of Player Support is from?

 

[balotelli]

From which company/organization this Mr Head of Player Support is from?

MGA , a head of support guy

 

[Slottery]

Ok, like he said, can't guarantee a lot but at least in MGA they have complaint form on their website you can use to contact them and they at least take a look their complaints even though they might not be able to do much unless there is some really clear breach of regulation.

But they have at least sometimes took players side against casino but probably very rare case and that one i've seen was really obvious and casino just blain stupid to let it go until there.

 

[balotelli]

Ok, like he said, can't guarantee a lot but at least in MGA they have complaint form on their website you can use to contact them and they at least take a look their complaints even though they might not be able to do much unless there is some really clear breach of regulation.

But they have at least sometimes took players side against casino but probably very rare case and that one i've seen was really obvious and casino just blain stupid to let it go until there.

I have been doing this since 19 Sep.

Have submitted to MGA on their form and those who investigated the case cannot check it properly with the evidence I have provided. It is impossible.

They answered a no 3 months after which was unacceptable in response to such a lengthy investigation.

Have emailed mga all the time since Jan that I want a second opinion and now several months later their manager replies.

So we'll see

 

[catcat941]

Hej!
I'm not looking for sympathy but tell how it looks. I'm addicted to gambling and really lost everything. Health. The girl. Friends. Family everything. I have managed to get away from the game sometimes but it always comes back and destroys.

Little funny facts.

Had $ 80K debt. Wins on slots so that I can pay off everything plus have a very good sum over. Life is on top.
It takes 3 months until I lose everything again except 10K $. Anxiety of course
Starts with shares and it goes well. Was on sick leave so instead of going back to work I lived on it for about 2 years. Had $ 3-400 maybe.

Had been away from games very long. There was not even in my mind until one day. I would just play for 5k $ of course. Start going to hell with chasing losses. At the same time as I lose focus on the shares and take higher risks.
Ends with Disaster. Moves home to parents. Girl away after 5 years and lives on the minimum of existence. If it does not go further down, it feels like. So many bridges I burned because of my ***** gambling.

I have deposited at the casino $ 300K for a fairly short period. When yes played and the money is over, I get crazy and ripped off the chat and my VIP manager after bonuses, previous cashback and been sick manic. Didn't think about it then but when I read the logs, one sees that I am absolutely ***** crazy.

Slowly, I put in quite a bit of money in the short period. Then they wanted to check where the money came from. I showed that I did not work for 2 years. Then also a $ 80k loan agreement they approved. Only there it feels as if someone might have reacted if you borrow money to play and you do not work.

I NEVER SAID IM ADDICTED . But it does take anyone. They should be trained to see patterns. I have had 3 different managers and no one has pointed out anything. Been offered travel, ipad etc.

BUT I would get a new manager when one had stopped. So had someone from another country. I played and the money ran out haha. Wrote as usual and excited but he is the only person who actually reacted to me.

"Hi ,
There are new rules that have come in which mean we have to look out for our players safety and make sure they are in control of their time and spending.
When you come into chat demanding Cashback early - especially when it is tiny amounts this causes concern for myself and members of the Responsible Gambling Team.
If you can stick with the rules then the concern reduces but if not and you maintain this behaviour we may need to consider taking you out of Loyalty for your own safety.
You are the only player (out of 56) that has come into chat with this frequency and making demands.
I will continue to monitor your account and hand over this information in 2 weeks to the new Swedish Manager and they can make a decision on how best to continue with your account. And let me assure you - you have been very well looked after by us. I have not seen numbers like yours for a while.
Like I said before - you will have a new manager by the end of the day today. I will let you set up your relationship with him.
No other Swedish player (some of which have spent nearly 3 times as much as you) have received the setup and attention you have so please don’t think you have had a bad run with us. But basic rules of engagement have to be set.
Hope that clarifies things for you"
.
long text sorry. I wonder if you think I have any chance of claiming back money due to gaming abuse. So the behavior at loss and the sums I put in are completely sick. I think more about it now that I have been away from the shit for a while that is horrible. How they play one's friend and everything just for playing more.
I have already lost my life and everything that mattered. But they should have been able to stop this earlier or do it to someone else who is on the verge of doing so

where exactly did u lose those ammouts ??