Need some help or tips please

Get some refund?


  • Total voters
    6
  • Poll closed .

bamberfishcake

Senior Member
PABinit
MM
Joined
Jan 8, 2019
Location
Essex
This is so sad to hear of. I am sorry for your troubles and have known someone in a very similar situation.

Pick yourself up from this and find a new focus.

I dont think anybody can give you the answer on the morality of this apart from you.

I would be asking myself questions such as

'How would I have reacted if they approached me and said i had a problem when i was winning?'

'What would i do with this £6000 if i had it now?'

'Do I deserve it back?'

'What would i do with it if i get it back?'

Also, regarding the casino and their responsibilities. If a bank sees fit to loan you £80,000. How deep would a casino question your affordability?

Asking the community as I dont know?

It seems possible or even reasonable to me for them to think all is ok in that situation. Maybe the question should be how deep 'should' a casino question based on your situation. I know if somebody can get an £80k loan they must have a decent credit rating and be fairly solvent. Am i right?
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
This is so sad to hear of. I am sorry for your troubles and have known someone in a very similar situation.

Pick yourself up from this and find a new focus.

I dont think anybody can give you the answer on the morality of this apart from you.

I would be asking myself questions such as

'How would I have reacted if they approached me and said i had a problem when i was winning?'

'What would i do with this £6000 if i had it now?'

'Do I deserve it back?'

'What would i do with it if i get it back?'

Also, regarding the casino and their responsibilities. If a bank sees fit to loan you £80,000. How deep would a casino question your affordability?

Asking the community as I dont know?

It seems possible or even reasonable to me for them to think all is ok in that situation. Maybe the question should be how deep 'should' a casino question based on your situation. I know if somebody can get an £80k loan they must have a decent credit rating and be fairly solvent. Am i right?

Im to tired to answer everything now but will thanks!!



It was a private loan from a guy. That nowis fucked because of me. And im fucked because i have to hideeverywhere
 

bamberfishcake

Senior Member
PABinit
MM
Joined
Jan 8, 2019
Location
Essex
Im to tired to answer everything now but will thanks!!

It was a private loan from a guy. That nowis fucked because of me. And im fucked because i have to hideeverywhere

Wow, sorry to hear, thats harsh but there are ways out. The questions are ones i think you should ask yourself that may help you get an understanding of how you would feel given different results. I dont want to make you answer anything you dont want to especially in the public eye thats why i posed them as questions i would ask myself.

Dont give up, there is always a way forward and your life can change in an instant, without gambling.

PM if you want to chat or need an ear. I promise not to judge, i dont know anyone who hasnt had some form of turmoil in their lives.
 

Louis

Dormant account
Joined
Oct 30, 2018
Location
Malta
Is Casumo ecogra certified or what you call it? Cant see on your or thei website?

Yes, we are. You can read more under section 11. of our terms and conditions on our page.
When it comes to Sweden then eCOGRA is not the valid way of handling complaint cases. Then you should be in contact with konsumentverket.
Alternatively you can contact the EU commissions Online Dispute Resolution.
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
Yes, we are. You can read more under section 11. of our terms and conditions on our page.
When it comes to Sweden then eCOGRA is not the valid way of handling complaint cases. Then you should be in contact with konsumentverket.
Alternatively you can contact the EU commissions Online Dispute Resolution.

Waited for the money since 20 Sep. 2-7 days they said. But should be inside after 3 days. Ask if they have the right account and they answer yes. Requests receipt but receives no receipt. Calls the bank who cannot see anything incoming. TODAY 7th day they say it was wrong.

SERIOUSLY, they just delaying now or what ....

20 sep
A payment of this amount has already been made to your bank account which was linked to the gaming account.

Me Sep 24

Hey!
Can you attach a receipt for your payment Thank you.

Casumo
We sent a withdrawal to you manually on September 20, 2019 at 10:01 am to your bank account ending at 5121.
A manual withdrawal takes between 2-7 business days to appear in your account. Therefore, the money should show up to the bank account with final numbers 5121 by Tuesday next week.


TODAY

Looks like there was a problem with the transaction, as we got the money back tonight.
We have tried to send the withdrawal again now.
Lesson for the trouble, Steve!

@CasumoLouis @CasumoAndy @Casumo Casino
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
I got the money last Friday.

On MondayI wrote a new mail with new evidence. And wanted a explanation whythey paid for 2019 and not 2017-18 where the problem was.. I had a lot new info and much concerning things and wanted explanation.

They waited until today only to not answer anything in the mail and only say. Contact ecogra or mga..

Think that's really shitty answer. I mail ecogra that say contact mga. Then mga say no you should contact ecogra.

What would you do? Does it really help to contact mga? Or should I open a complaint.
Everything I read, all people say they all corrupt this agencys that helps...

The answer today from the casino was really a joke with no answers why they did as they did
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
After several emails with Casumo and proof, they can't even explain how they arrived at the final answer.

They do not even comment on whether they think the evidence is correct or not. 230,000 euros and you can't even try to explain it so you understand.

Now it is appealed to MGA. Let's see what happens now and if they may have to make some sensible answers. Then they don't take Responsible Gambling seriously. But that they put the customer in focus, they are careful to write haha
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
That Casumo didnt close my account here when i played for so much money in a short time is a joke to responsible gambling.

I show loaned money. 2 years of not working papers,so no income. And it all got approved and i got 1000 euro to play for haha.

Instead they waited to take aaaall my money and then close my account and throw me to the wolfs.

Cmon we were best friends. You bought me a ipad on christmas

**snipped docs - please don't post personal info!**
 
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Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
No problem it’s your call..
Good luck but just remember one thing there’s always someone else in a worse position than you think u are.
Totally agree, made the bed and time to lie in it now. These posts I’m sick to the back teeth of.
Nobody forces anyone to do shit. Yet when said shit hits the fan it’s poor old me...
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
No problem it’s your call..
Good luck but just remember one thing there’s always someone else in a worse position than you think u are.


Yeah maybe people that live in war.
I live under threat. Survives at 400 euros per month. Half goes to the dog haha. The money is one thing to lose but it is the girl, friends, family and so on.

The casino knows them wrong. Otherwise, they would not pay 2.6% of the total. 6K or 230,000 in deposit. A serious casino does not take loan agreements as income to make sure I got the money I played for those intense months.

I have shown fully with evidence where it broke and they should have acted. But not even a comment or deny that the evidence is not correct you get. Without just having taken the final desicion.

If they had done a proper investigation then anyone would see the pattern and that they should have pulled the brake and blocked me then. Not when the money is over and I ask for chat and transaction lists. Then you block me. Thats awful but it is what it is.


But they are good at showing that they are good at the forums and respond all quickly and solve things.

But those really big case. What goes on behind the scenes. They dont give a fuck when theres no more money left to take.
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
Totally agree, made the bed and time to lie in it now. These posts I’m sick to the back teeth of.
Nobody forces anyone to do shit. Yet when said shit hits the fan it’s poor old me...

Yeah ofcourse because you dont know anything of being a addict. The Casino is trained to see people with gambling problems and should stop it. Specielly when you ask for bonuses after a 25k euro loss and say that you feel like shit and so on. But never asked. How is it going, You should take a paus. We have things you can use to not loose so much but nothing. But its the casino. They are trained to make you feel good and throw in moore money and act like friends
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
Totally agree, made the bed and time to lie in it now. These posts I’m sick to the back teeth of.
Nobody forces anyone to do shit. Yet when said shit hits the fan it’s poor old me...


I didn't even have the idea of trying to get back the money or the energy to go through 3 years of chat and transactions.

But that day when I was going to play and I found out that they blocked me because I asked about chat and transactions. Then it is just a pity that they can block me but not before.

So I have nothing to lose by claiming Casumo for money back. They have given me 6k out of 230,000 2.6%. Now we will see what MGA says and if my evidence is sufficient
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
I didn't even have the idea of trying to get back the money or the energy to go through 3 years of chat and transactions.

But that day when I was going to play and I found out that they blocked me because I asked about chat and transactions. Then it is just a pity that they can block me but not before.

So I have nothing to lose by claiming Casumo for money back. They have given me 6k out of 230,000 2.6%. Now we will see what MGA says and if my evidence is sufficient

What did you do with the 6k you got refunded?.

Judging by your rants, it went the same way.

So no matter if they refunded you 106k, you would be in the same boat.
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
What did you do with the 6k you got refunded?.

Judging by your rants, it went the same way.

So no matter if they refunded you 106k, you would be in the same boat.

Before i got the money i paused me everywhere. I paid a little here and there.

My rant? Wtf do you know? Ofcourse im mad when ive emailed them and giving evidence that i want a refund for 2017-18. But they give refund for 2019 when they got swedish license. I wrote again with new evidence but they dont even comment them or say why they pay for 2019 and not the years i have evidence that it went bad.

Only says that if MGA say that we pay moore we will. If i got the money when i wrote here the first time. It would go back to casino.

But now im going to meetings, paused all the casino. Gamban on computer, phone. So im on right way i think.

They money i want back is not for me to have fun. Ive hurt alot of people and wanna make it right. So thats why i wont give this up
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
So sorry how people me included can get messed up. I was a drunk and drug addict 25yrs clean andsober 7yrs. When I went clean had a meltdown life long assessment. So story short I like to gamble no high roller by any means. On a disability for life have income from a trust my dad set up before dies. This pay the bills for wife and me so I work 2 -3days a week cash money that's how I fund my gaming I have been lucky this year just about even deposit and withdraw. But I enjoy it sure losing streaks. But would never spend that kind of money. The drinking and drugs did my life in . Now trust back again In family. If its wrecked your life get help it will get better. Sorry about being to long ty.
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
You should consider yourself lucky to have gotten anything back. Writing here won't help your cause as Casumo has done all they're willing. Contact mga or let it go.

Just food for thought but if you hadn't lost you'd be living happily ever after, enjoying the money you won by gambling money you loaned. If the casino then approached you saying the play is void and wants a refund, would you oblige? Of course not.

You seem to fail to understand that what you're doing could be used to abuse and exploit casinos which is obviously why refund requests will not be entertained. If you could get a full refund here, anyone could then: Set up evidence of problem gambling etc. Then play 200k at casino. Win? Cool, I'm rich. Lose? Np, just get a refund.
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
You should consider yourself lucky to have gotten anything back. Writing here won't help your cause as Casumo has done all they're willing. Contact mga or let it go.

Just food for thought but if you hadn't lost you'd be living happily ever after, enjoying the money you won by gambling money you loaned. If the casino then approached you saying the play is void and wants a refund, would you oblige? Of course not.

You seem to fail to understand that what you're doing could be used to abuse and exploit casinos which is obviously why refund requests will not be entertained. If you could get a full refund here, anyone could then: Set up evidence of problem gambling etc. Then play 200k at casino. Win? Cool, I'm rich. Lose? Np, just get a refund.


Lucky? Because I got back money that I am entitled to. Don't understand that people are on the casino side. Is it jealousy of some kind. Or that you do not want anyone to get right against the casinos?

You do not see the pattern when you are so deep inside it. Now that you are not playing and coming out of the bubble you see how sick you have been. I had no intention of demanding money at all. But when they barred me for asking for info, I was angry.

I have seen several cases where people got back 10K euros up to 80K because responsible gambling has not been managed.

How to set up evidence?

My deposits
2016 80k
2017 1200k
2018 30K
2019 6k

I haven't asked about 2016. They can keep the money since I have no evidence from then. In 2017-18 I have several proofs when it broke I put in a lot of money in a short amount of time. My income does not cover deposits. Only there should one question where the money comes from. To take out a loan agreement as approved income. It's really sick of a casino.

So please dont come with your dumb shit. They wouldnt pay me anything if they knew they havent done anything wrong ofcourse!! So they gave me for 2019 , when i only talked about 17-18.
I will get my money. Its just casumo that dont take responsibility or can give answers to the evidence.
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
You should consider yourself lucky to have gotten anything back. Writing here won't help your cause as Casumo has done all they're willing. Contact mga or let it go.

Just food for thought but if you hadn't lost you'd be living happily ever after, enjoying the money you won by gambling money you loaned. If the casino then approached you saying the play is void and wants a refund, would you oblige? Of course not.

You seem to fail to understand that what you're doing could be used to abuse and exploit casinos which is obviously why refund requests will not be entertained. If you could get a full refund here, anyone could then: Set up evidence of problem gambling etc. Then play 200k at casino. Win? Cool, I'm rich. Lose? Np, just get a refund.

from a forum

i had very strong signs/patterns of a gambling addict, and i used it in my evidence, and i put it forward in a very exclusive way, i remember the casino even gave me credits for what a great mail i put in. The first casino was
You do not have permission to view link Log in or register now.
. The second casino was
You do not have permission to view link Log in or register now.
. I can show a print how it looked like when i got the Refund.

Outdated URL (Invalid) Here is my refund from bwin Suceeded. 569837.32 SEK is (Swedish kronor) That is about approx 52000 EURO. They were very keen to try to protect themselves and their reputation by telling that they took the proper actions yada yada, but still chose to pay me back all of my net deposits since May 2017



This is what a good casino would do

*Snipped AG bwin link**
 
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sufferinsilence

Meister Member
MM
Joined
Dec 13, 2017
Location
Belgium
I guess I just don't understand this thread :what: So Bwin gave you €52k back? That is your net losses I assume? So I could email Bwin, tell them they should've recognized when I deposited a little too much and ask them to refund my net losses ever since I started playing there? I mean, there are months I deposited way more than I should be able to but most of that money is just recycled from other casino's and bookies. Most of my winnings come from sportsbets so I'm pretty sure I'm down on casino's.
 
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