Resolved Need advice on iNetBet - don't want to lose 6k from one spin :(

[Tirilej]

I agree if he was asked to wait he should wait that's fair but not sure how playing on changes things.

I don't really understand how it can be fair and reasonable to have a restricted game listed as a slot when it isn't a slot so that it actually becomes a trap. Also one spin. One .. ... doesn't sound very fair to me.

It wasn't listed as a slot. I was in checking their page and in the bottom they have Latest Games. (If you read his first post then that is where he found it). Just 8 or 10 of them. They all look like slots and that particular game does look like that too. In fact if it had been me I wouldn't even have realized it wasn't a slot even if I had played it considering how strange they are looking these days So kudos to him that he realized it after just one spin!

Besides that we don't know if he got through to live chat immediately since he claim he didn't, or if they even asked him to wait. According to Max they told him he had to talk to management but that isn't the same as asking someone to not play on while waiting.

 

[KasinoKing]

It's also listed as a slot.

Just for fairness, I would like to correct this statement that you have made several times in this thread.

I can't play at iNetBet as they don't take UK players, but at other RTG casinos I use the game is NOT listed as a slot.
The confusion arose because it was just listed as a "New Game", and the problem is that there was NO indication that it was NOT a slot.
e.g. at Extreme it looked like this:



Even in the "Marketing Burb" I got from affiliate people, the description does not make it 100% clear that it's not a slot game, and as I said earlier in this thread, I myself opened up the game to play for the first time fully expecting it to be a slot and was a little taken aback when I found out it wasn't.

And to repeat again - once you select your bet size there is NO WAY to exit the game without playing.

I know iNetBet have a long history of sticking precisely to their rules (and with the huge number of abusers, fraudsters and chancers on the net, I can understand that), but this to me is CLEARLY a genuine mistake by the player that any one of us could have made, and I am shocked by their decision in this case.

I'm hoping that when they finally read this thread they will put this right. It's never too late to do the right thing!

KK

 

[Mouche12]

This is stuff for lawyers specializing in international gambling and consumer rights. The decision is clearly unfair given the fact (amongst other things) that the game initially looked like a slot and that once the bet size was selected the game round had to be played. I think the OP could win this case before a court of law.

 

[3Dice]

Hi mfrasher,

Can you please explain what is confusing to you about the account creation section?!

To me it seems pretty easy and self explanatory but if you do need help, or if you have questions please note that our support team is available 24/7 via live chat and ready to help.

The games being weird is (also in my opinion) a 'strange' choice of words. Perhaps you meant unique .

They are widely popular among our players and the good thing about this is that you don't need to take my word for it. Just hop in our community player chat and ask them.

My advice to you, would be to join our free tournament. We have one running every day for a duration of 12h - all games are allowed. It doesn't cost you anything, you can even win a small prize if you end up in the top three ranking and it is the perfect way to get to know our games.

And if you still need help or have any questions please don't hesitate to contact our support.

Kind regards,
Anna

 

[nikantw]

I think regulations need to change about payments, casinos should always pay, as I mentioned in another thread.

There is never a good reason not to pay (unless the software has been hacked). What changes in each case is who will get the money.
If it is crime related, the money will go to the authorities.
If it is SE or RG the money should go for safe keeping until the end of the SE.
If it is about terms, the casinos will just have to make sure the terms are met before they let you place a bet. If they can't they will have to pay. Simple, isn't it?

 

[Homosap]

As has already been mentioned upthread the solution is for the casinos to block games/stakes when bonus is in play. The fact that some do indicates that there is a decision taken which is either to not spend the money to get this feature or to rely upon it as a way to shaft customers. It's the same as the verification and proof of wealth nonsense - if you can't guarantee paying out then you shouldn't accept the bet.

Lose enough, like me, and they'll ignore misclicks etc(I've made errors 3 times over the years) and just pay you out, so there is discretion there anyway.

 

[colinsunderland]

Just for fairness, I would like to correct this statement that you have made several times in this thread.

I can't play at iNetBet as they don't take UK players, but at other RTG casinos I use the game is NOT listed as a slot.
The confusion arose because it was just listed as a "New Game", and the problem is that there was NO indication that it was NOT a slot.
e.g. at Extreme it looked like this:

View attachment 97626

Even in the "Marketing Burb" I got from affiliate people, the description does not make it 100% clear that it's not a slot game, and as I said earlier in this thread, I myself opened up the game to play for the first time fully expecting it to be a slot and was a little taken aback when I found out it wasn't.

And to repeat again - once you select your bet size there is NO WAY to exit the game without playing.

I know iNetBet have a long history of sticking precisely to their rules (and with the huge number of abusers, fraudsters and chancers on the net, I can understand that), but this to me is CLEARLY a genuine mistake by the player that any one of us could have made, and I am shocked by their decision in this case.

I'm hoping that when they finally read this thread they will put this right. It's never too late to do the right thing!

KK

Thanks for confirming that, I've just had a look through a VPN and you are right, obviously I hadn't look properly before, but, in my view it is extremely misleading as clicking slots gives you this screen



If you are in the slots category and the section saying latest games has a game listed then I think its reasonable to assume the game is a slot, especially if you can't tell until you start the spin (obviously I can't look at that).

I can't play at the casino being in the UK but I know, if I could, I wouldn't after reading this thread.

 

[brianmon]

One wonders if the withdrawal had been for $100, rather than $6000, the casino would have been more lenient

 

[lotusch]

I think there's a bit of complexity in this case that is being ignored at the casino's expense. As I understand it:
- player got a bonus.
- played a restricted game.
- realized the mistake, asked Support if they could let him off for his mistake.
- Support said "we can't make that decision, you'll have to talk to management".
- player didn't wait and played on, later asked for the compensation.

IMO that last bit is pretty significant and would clearly make the casino a lot less likely to rewind the clock.

It was on that basis that I decided the casino's decision was fair and reasonable.

If it was just one spin I find the decision to not pay ridiculous.
Second off all, he DID contact support right away, which is not the best there to be honest, slow response and many times support is not available right away.
Then they fob him off saying he needs to contact management? That is the bloody job of the support agent.

So it is not as straight forward as it seems.

 

[labeled]

What about 3Dice's registration was confusing? I've been playing years there & don't recall it being different from anywhere else. (They also have 24 hour live chat help if you hit a snag.)

As for the games being weird, if you registered/checked it out recently you may have just come across their Halloween theming, which is something I personally love. But aside from that they have slots, vp, table games, etc... everything you'd expect a casino to have.

Just curious what made that a "no" for you.

ETA: Glad Anna caught this, as well.

 

[Jokeman55]

Agreed - slotastic and slottocash (i believe they are the same company) have been good. But I don't play slottocash, only slotastic. I've had a lot of success there recently. Even if I lose, it takes awhile which is nice.

INETBET screwed me hard for over 6k. They will get none of my business.

Yeah, the paydirt is displayed in the top jackpots section as 50k if you click the instant play, kind of lame to be displayed wrong like that.

There are a few different types of RTG jackpots, so 30k on one isn't necessarily the same as the other. The random jackpots with a $1k seed value are much easier to hit than the ones with a higher seed, so it's impressive when they get to $15k+. They are still very hard to hit, but not like "once in a hundred lives" impossible. Maybe once every few years if you play regularly. I don't usually bother with the higher than $1000 seed ones, going to be virtually impossible to hit those. You just kind of have to know which are which or look for a jackpot tracking site - of which there are very few and are very limited/incomplete.

I usually avoid jackpot games as well unless I have a rough idea of how hard they are to hit, but RTG jackpots usually only take about .3 or .5% of the rtp out of the games as far as I can tell. It may be higher for some of the mega jackpot games (like shopping spree, spirit of the inca, stuff with $1 million jackpots), but i don't play those so not sure.

Inetbet just refused payment via bitcoin because I didnt deposit via bitcoin...since when is this a rule?????

 

[goatwack]

If I knew I'd jeopardized a potential 6K windfall by spinning on the wrong game, and tried to notify the right department to rectify this oversight, I wouldn't carry on playing, naturally......I don't think anybody would?

If unaware I was playing the wrong 'slot' then of course I'd carry on! With such ropey CS, virtually no presence on CM, entrapment terms and absolutely no discretion they're accredited....why?

 

[colinsunderland]

If I knew I'd jeopardized a potential 6K windfall by spinning on the wrong game, and tried to notify the right department to rectify this oversight, I wouldn't carry on playing, naturally......I don't think anybody would?

I don't know, I think most people would just think, no support available, I've already played the spin, doesn't make any difference if I play on or not, will sort it when they are available. I probably wouldn't play on, but you have to remember, for everyone who is clued up on stuff like this, theres probably 1000 people who have no idea to stop playing. Theres already one person in the thread said they would play on.
Obviously, if he was down to his last $ won $20 and then then won the $7k from that then obviously that should be voided, but unless we don't know some of the details, I think its extremely unfair not to pay him.

 

[Harry_BKK]

I don't know, I think most people would just think, no support available, I've already played the spin, doesn't make any difference if I play on or not, will sort it when they are available. I probably wouldn't play on, but you have to remember, for everyone who is clued up on stuff like this, theres probably 1000 people who have no idea to stop playing. Theres already one person in the thread said they would play on.
Obviously, if he was down to his last $ won $20 and then then won the $7k from that then obviously that should be voided, but unless we don't know some of the details, I think its extremely unfair not to pay him.

If I knew I'd jeopardized a potential 6K windfall by spinning on the wrong game, and tried to notify the right department to rectify this oversight, I wouldn't carry on playing, naturally......I don't think anybody would?

If unaware I was playing the wrong 'slot' then of course I'd carry on! With such ropey CS, virtually no presence on CM, entrapment terms and absolutely no discretion they're accredited....why?

You guys are forgetting something...he wasn't winning when he made the spin on the wrong game. His winning streak started only after the mistake. So there was nothing to worry about when he kept on playing.

This stinks and I do not trust iNetbet as they can turn it the way they want it to let it look like it was the players fault.

 

[goatwack]

So funnelling players into an un-skippable, T&C-breaking game, isn't enough to have accreditation stripped, and an acceptable practice these days? Blimey!

 

[ChopleyIOM]

So funnelling players into an un-skippable, T&C-breaking game, isn't enough to have accreditation stripped, and an acceptable practice these days? Blimey!

'Fair and reasonable', apparently.

 

[Savatage79]

3dice lost me by not allowing simple credit card deposits, I just find annoyance with bitcoin as I'm one to deposit many times in a night and I just like opening deposit screen, selecting cc and then bam my money is there.

As for the games they are definitely unique, not really my cup o tea ultimately.

But the site while I get is beloved is a bit to closeknit for me. I have no interest in a community atmosphere with my spinning yet there's pressure to talk and be a part and when I'm spinning I'm totally into it, not into conversing with people via chat. And then there's one woman who wins a jackpot like every day it seems and the whole thing overall just felt odd so I haven't been back in awhile.

 

[zap987]

Rules like allowed games and max bets are there to protect the casino against advantage players, not to let them steal from anyone who makes a mistake. It's a reasonable rule as long as the casinos only apply it when it's clear someone was trying to take advantage of the casino. It's an unfair rule if it's used without discretion and weighs the balance way in the favour of the casinos.

Unless there are more facts missing about the bets played in this case it's stealing and they need to be removed from accredited section right away. You just can't keep saying 'player broke the rules, the casino is right'. It does not matter if the player played on or what support said. Either the standards for accreditation needs to change to not allow rules like this just like other rules that are clearly unfair, or you need to treat each case individually and make a judgement call if the rule applies. Ideally every casino that has a rule like this should just be removed until they implement controls to prevent mistakes happening, plenty of casinos have it by now, there is not really any excuse to not have it in 2018, unless the casino is actually counting on making extra profit from peoples mistakes.

And yeah, this is Inetbet, they'd have declined a $25 withdrawal for the same reason even if the player had lost $5000 the previous week. Can't understand why anyone would still play there.

 

[frogrest22]

Casinomeister "ADVOCATE OF FAIR PLAY SINCE 1998".....

Unless i am missing something, from what i have read and understand, the casino has not been fair to the player and should be rogued immediately.

 

[Playford7]

Casinomeister "ADVOCATE OF FAIR PLAY SINCE 1998".....

Unless i am missing something, from what i have read and understand, the casino has not been fair to the player and should be rogued immediately.

That’s a strong statement.
I can assure you the guys behind the scenes here are well above board and I’ve had a few issues ironed out in my favour from being here.
It’s totally impartial. The guys look at the terms, the situation and a lot of other info we probably don’t get to see, I’ve 100% satisfaction that they do things totally above board, otherwise I’d not be a member...

 

[zreb]

Inetbet just refused payment via bitcoin because I didnt deposit via bitcoin...since when is this a rule?????

Did you deposit by credit card? It's not uncommon for casinos or poker rooms to send the money back to the card if possible, so they don't get charged back later (or maybe it saves them money on fees somehow? not sure). So some casinos will just have a "must withdraw to the method used to deposit" rule, and stubbornly enforce it even in cases where it may not make sense.

They might be particularly picky about bitcoin since it's a mostly anonymous means of transaction, so they don't want to get hit by someone claiming identity theft or false charges later. Even if it's kind of paranoid or overly protective to worry about that in some cases, there certainly are fraudsters out there who abuse these things.

3dice lost me by not allowing simple credit card deposits, I just find annoyance with bitcoin as I'm one to deposit many times in a night and I just like opening deposit screen, selecting cc and then bam my money is there.

As for the games they are definitely unique, not really my cup o tea ultimately.

But the site while I get is beloved is a bit to closeknit for me. I have no interest in a community atmosphere with my spinning yet there's pressure to talk and be a part and when I'm spinning I'm totally into it, not into conversing with people via chat. And then there's one woman who wins a jackpot like every day it seems and the whole thing overall just felt odd so I haven't been back in awhile.

In order for US sites to take credit cards, they have to hide what they're doing to U.S. banks. That's potentially bank fraud, but you'd have to get the lawyers involved to sort that one out. It's why the big poker sites basically imploded in 2011, got caught miscoding banking transactions (well, there was something weird about secretly buying an ownership piece of a bank as well, but that was to help them get away with transaction miscoding). While it's frustrating not to be able to deposit, I can't fault a site for not wanting to go that route - I'm sure it hurts their bottom line though not to take credit cards.

I agree that the community thing is a little weird, but it makes some people happy and it doesn't hurt me so I don't mind. You can just hide the chat. The bonuses they offer me are a joke though so I don't play there much, like 15% up to $5. You might have to lose a lot to get decent bonuses.

 

[nutnut]

That’s a strong statement.
I can assure you the guys behind the scenes here are well above board and I’ve had a few issues ironed out in my favour from being here.
It’s totally impartial. The guys look at the terms, the situation and a lot of other info we probably don’t get to see, I’ve 100% satisfaction that they do things totally above board, otherwise I’d not be a member...

nothing he said is wrong, everyone agrees the casino is rogue and no one is accusing casinomeister of any wrong doing, only that they should not be accredited anymore. everyone is just baffled why they sided with the casino.

 

[lockinlove]

InetBet should pay and I think any court would side for you for the simple reason it is listed under the slots tab. I dont know if its possible for you to pursue this but if you can, you should.

The casino should be ashamed of themselves for obviously not doing the right thing and looking for a reason to not pay the player. I think sometimes we jump to the rogue or lose accreditation stuff but in this case I think they should suffer some consequence.

videoslots or other good accredited casinos would not pull this stunt ever. If they arent going to lose their accreditation over this. hopefully this thread will give them enough bad publicity it will hurt them.

 

[slotmaster]

If it is an accredited casino it would be in their best interest to pay you which in turn would be advertising and showing hey guys we are a good casino which in turn would make some people here maybe deposit with them.

Oh it was Inetbet so they don't care about this, I know as I had a run in with them years ago and posted many times on here to stay away from them.

 

[ladyhawke]

When I go onto the InetBet site, Banana Jones is listed as a new game, but does not also appear in the general slots section. Instead it is listed in the Board Games section of the Speciality tab.

Has this been changed by InetBet since the OP played?

However, when I play RTG, I always assume games in the new games section are slots, so when I first saw Banana Jones, I thought - ah ha, a new slot.

What a mistake. Like everyone has said, you have to select your bet size before entering the game, and only then do you realise it is a board game.

And what is worse, you can't exit without playing all of the five dice rolls you have bought with your stake. It is simply not possible.

Entrapment game, pure and simple.