But it's not only the email asking for a review. For weeks now I get the message to vote N1 as the best casino at AG for 50 freespins every time I log in.
I don't think we have misunderstood what your actual intentions are - they are clear as daylight.I reviewed the text of the letters, yes, indeed, the message of this bonus offer needs to be improved. We will discuss this within the team based on the community's response.
I apologize if we have been misunderstood.
Except it does mean something: $$$$. If they bag that award then a flood of players comes with it and I seriously doubt many of them will be asking "oh, and what did you do to score this award?".... At the end of the day, you are literally bribing players to vote for you. Even if you do win, it means nothing - you just bought the award.
Verification is slow and they need everything. I dont get paper bills and i cant and wont screenshot my bankacc . Id and bank card should be sufficient
Ignorant. That's your response to the feelings and frustrations of your customers? I'm genuinely stunned.Dear all,
We appreciate you making us aware of your experience.
Concerning any financial operations, the main priority for us is always safety. Know Your Customer procedure is an important part of our regulatory & legal requirements.
For the most up-to-date information regarding your cashout please contact our live support. I'm also here to help if you have any issues. So please feel free to PM me if you want more details about your withdrawal request, and I will provide them to you.
Have a great day!
Kind regards
Many thanks,
So one question the N1 Partners Casino Group - not the same as N1 Interactive casino's? not related? thanksDear all,
We appreciate you making us aware of your experience.
Concerning any financial operations, the main priority for us is always safety. Know Your Customer procedure is an important part of our regulatory & legal requirements.
For the most up-to-date information regarding your cashout please contact our live support. I'm also here to help if you have any issues. So please feel free to PM me if you want more details about your withdrawal request, and I will provide them to you.
Have a great day!
Kind regards
Trying to understand if Premier Casino is part of your group? thanksDear all,
We appreciate you making us aware of your experience.
Concerning any financial operations, the main priority for us is always safety. Know Your Customer procedure is an important part of our regulatory & legal requirements.
For the most up-to-date information regarding your cashout please contact our live support. I'm also here to help if you have any issues. So please feel free to PM me if you want more details about your withdrawal request, and I will provide them to you.
Have a great day!
Kind regards
Hello @DeidreB!So one question the N1 Partners Casino Group - not the same as N1 Interactive casino's? not related? thanks
When searching for N1 interactive brand see this:
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They don't resolve to different groups it seems?
You're welcome.Thank you for clarifying. Cheers
Hello alcatraz,I am a customer a longer time with N1 Casinos. Some of the mentioned occurences here cannot be totally dismissed. So far its correct that some of your casinos are truely engaged for players. However my experience is pretty mixed depending on where i use to play.
Example email support. You can try it as much you want. It seems to be not available. I have written mails to N1, maneki, Bobcasino, Spinia or Betamo. It is everywhere the same. You get a text block with a pre written answer or just no answer. So whatever support issue might be the question, things can only be solved with support agents in live chat.
Another thing is kyc. Its somewhat tricky if customers are required to pass this. So far i remember only one(!) casino of your group which did not discarded my payout during the kyc procedure. The worst experience i must say i had with maneki. Not only that they do not payout fast (its like waiting for someone entering his 9-5 job and approves everything manually, looks pre 2000ish to me), but even customers with approved ID´s or other documents are required to do so again. This is no joke. I am levelled as "vip" customer with maneki, but during my last cashout i was required to send an address proof again, not to mention i had several cashouts before. I have stored chat transcripts to proof my point just in case.
With N1 i got one time a cashback. You know if your casinos offer cashback to your customers, the word means something else, but not bonus with xxx wager bound to it. Sorry but thats pure marketing wishy-washy.
All the aforementioned incidents have lowered my opinion about N1 Group at all but to be honest its nothing which has driven me away since good experiences are still there. Nowadays i just sort out the annoying casinos and stay with the ones which seem to operate smoothly.
If interesting for you, i can list all the casinos (top/down) from the best to the worst in my personal opinion.
N1 imo needs to do some homework. This does not mean the casinos are good / bad entirely but there are things which as customer make you think should be handled better. I do not lightly critizise casinos and besides i am not this type of player who reverse and play back his winnings. However in many years of online gambling you can believe i experienced a lot of stuff which could be mentioned as positive and unfortunately negative too. N1 isnt that bad at all, but requires a better understanding of whats a customer friendly modus operandi.
I noticed N1 Casino is now part of the N1 Interactive group... cheersHello @DeidreB!
My apologies for the late reply. Also, thanks a lot for your question.
I'm sure there will be more new ambitious projects to come soon, but for now, N1 Partners Group represents the following brands:
- N1 Casino (MGA License)
- Slot Hunter Casino (MGA License)
- Das Ist Casino(MGA License)
- Joo Casino (Curacao License)
- Fight Club Casino (Curacao Licence)
N1 Interactive Ltd. operates a number of online casinos licensed by the MGA, including three of N1 Partners Group projects namely N1 Casino, Slot Hunter Casino, and Das Ist Casino. Please take note, N1 Interactive casinos are NOT the same as N1 Partners Casino Group. N1 Partners Casino Group is a separate operations team with its staff and management and is in no way related to the other independent N1 Interactive websites.
Hope that I answered your question. Feel free to ask anything else.
Best regards,
N1 Partners Group
No player asking to self exclude should ever be offered a bonus to stay.Hi @syntynyt
We value every player, and it's very sad to see any of them leaving. In this way, bonus offering shouldn't be considered as a buying off, but as an expression of our gratitude to you for being our customer and a gesture of a good will.
Kind regards
N1 Partners Group
No player asking to self exclude should ever be offered a bonus to stay.
So you think it is okay that for all chat knows the person could have gambling problems and needs to self exclude yet instead of doing it they offer a bonus to stay. Completely wrong especially for an accredited casino. Your view on this @Casinomeister
Maybe if player says I wish to close account as do not feel casino offers me any incentive to play there then I could see why they would offer a bonus to remain.Sorry for misunderstanding, but I thought "self-excluded permanently" refers just to a wish to quit playing and close an account, not involving gambling problems, since the there were no mentions of it in the post. In case a player requests an account closure due to gambling problems, we close it without offering any bonuses.