- Joined
- Aug 29, 2022
- Location
- Cash Cow HQ
I’ve read around the forums regarding KYC and withdrawal issues at N1 casino, and unfortunately had to start this year by having my first ”real” issue with that.
I’ve had an account there for over a year, and never actually withdrew anything from them until today. Deposited €15, played for a bit and got it up to €200.
I then initiated a withdrawal for the first time, and as usual I got hit with KYC, and went ahead and submitted everything via HooYu as they use that system to verify documents.
Uploaded all documents, and almost immediately got notified that everything got rejected, either because of blurriness or because a document was too old, when they were all fine in my end, and documents were no more than a month old.
I then tried to submit them via livechat, but the chat rep said I have to use email, went to submit them to their support email, waited for an hour and only then did the same support rep tell me that I now have to wait for their financial team to check the documents (???) and wait for a manual withdrawal, as I asked them to also close my account due to this laughably bad KYC run.
Literally the worst experience I have ever had at a casino. I submitted IDENTICAL documents at @Winz.io casino when I first withdrew there, and they were all verified in less than 10 minutes.
Does anyone know how long this will take, and when can I expect to see my money?
@N1 Partners Group please check this out for me. Support couldn’t do anything to help me, and stalled the entire process for over an hour.
I’ve had an account there for over a year, and never actually withdrew anything from them until today. Deposited €15, played for a bit and got it up to €200.
I then initiated a withdrawal for the first time, and as usual I got hit with KYC, and went ahead and submitted everything via HooYu as they use that system to verify documents.
Uploaded all documents, and almost immediately got notified that everything got rejected, either because of blurriness or because a document was too old, when they were all fine in my end, and documents were no more than a month old.
I then tried to submit them via livechat, but the chat rep said I have to use email, went to submit them to their support email, waited for an hour and only then did the same support rep tell me that I now have to wait for their financial team to check the documents (???) and wait for a manual withdrawal, as I asked them to also close my account due to this laughably bad KYC run.
Literally the worst experience I have ever had at a casino. I submitted IDENTICAL documents at @Winz.io casino when I first withdrew there, and they were all verified in less than 10 minutes.
Does anyone know how long this will take, and when can I expect to see my money?
@N1 Partners Group please check this out for me. Support couldn’t do anything to help me, and stalled the entire process for over an hour.
Last edited: