Resolved N1 cancelling my withdrawals and keeps asking for document already provided (multiple times)

Wait!What?

Full Member
Joined
Jul 25, 2021
Location
Casino
@Jillyjillz dont request for account closure until you get your winnings. Dont even mention it to chat or support.
And for future gambling I suggest you use Skrill or Interac. IT will save you from all this trauma. Hope you get your money.
 
N1 Casino is a highly recommended, vetted and Accredited Casino at Casinomeister

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
- Maybe i misunderstood process,.but thought i had to wait 10 days from time i contacted them for their response before filing one?

Fair point. As it happens I would have waived that requirement given N1's usually cooperative nature on complaints, but there you go.

- Max
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
What a sticky situation you are in. I used to play on N1 a lot a year or so ago, but then the amount of slots I could play dropped and some providers have left us since I am in the province of Ontario. Recently as of a few weeks ago, I got lucky on some no-deposit spins and tried to cash out. They asked for updated docs ( wanted to know info on my last deposit by etransfer I sent them which was months ago since it has been awhile before I won and cashed out). That took a bit of time and I was able to cash out, but the story isn't over.

Then a few days later, I decided to do one last deposit and I got lucky with it. I attempted to cash out and I got hit with a basic "Source of Wealth" form. When it hits this point, I am done with sites. Since I didn't have to sent anything in, I filled it out and thankfully, got my cashout.

Now, I am at the point where I no longer will play there since issues will keep happening and it isn't worth it anymore. Found other sites that don't make a huge fuss about this crap.
 

N1 Partners Group

Representative for N1Partners Casino Group
Joined
Apr 16, 2021
Location
Malta
Hi,
We do not have any tactics of "delaying payments". This player doesn't even have any immense funds on a balance. We asked the question, @Jillyjillz: do you have any supporting documentation for this virtual card, since it is difficult for us to accept just a picture on a blue background, where the amount and the name are written. Do you have a statement? Confirmation of payment? We just would like to have an answer to this important question.
 

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Hi,
We do not have any tactics of "delaying payments". This player doesn't even have any immense funds on a balance. We asked the question, @Jillyjillz: do you have any supporting documentation for this virtual card, since it is difficult for us to accept just a picture on a blue background, where the amount and the name are written. Do you have a statement? Confirmation of payment? We just would like to have an answer to this important question.
I have already explained no. What, having a virtual card that was purchased by me in my name is not considered proof enough that I own the method of payment? It has my name on it. that is the card you requested I uploaded a picture of it as you requested when stating you're not going to require any more documentation. Frankly I am absolutely shocked that this is how I'm being treated , so called reputable casino this is unbelievable. You told me yesterday that I was not going to be asked for more documentation whatsoever you now are telling me that is not true by your requesting yet again documentation for me you. It's a revolving circle of nobody assisting me telling me different things everyday I've spent over 5 hours on the chat trying to resolve this do you think I want to waste more time doing this please pay me the money I'm fairly owed
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
I have already explained no. What, having a virtual card that was purchased by me in my name is not considered proof enough that I own the method of payment? It has my name on it. that is the card you requested I uploaded a picture of it as you requested when stating you're not going to require any more documentation. Frankly I am absolutely shocked that this is how I'm being treated , so called reputable casino this is unbelievable. You told me yesterday that I was not going to be asked for more documentation whatsoever you now are telling me that is not true by your requesting yet again documentation for me you. It's a revolving circle of nobody assisting me telling me different things everyday I've spent over 5 hours on the chat trying to resolve this do you think I want to waste more time doing this please pay me the money I'm fairly owed
Like Max said
Just PAB get it over with see were it leads to gl 🙂
 

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
I have already explained no. What, having a virtual card that was purchased by me in my name is not considered proof enough that I own the method of payment? It has my name on it. that is the card you requested I uploaded a picture of it as you requested when stating you're not going to require any more documentation. Frankly I am absolutely shocked that this is how I'm being treated , so called reputable casino this is unbelievable. You told me yesterday that I was not going to be asked for more documentation whatsoever you now are telling me that is not true by your requesting yet again documentation for me you. It's a revolving circle of nobody assisting me telling me different things everyday I've spent over 5 hours on the chat trying to resolve this do you think I want to waste more time doing this please pay me the money I'm fairly owed
@N1 Partners Group

you're saying I don't have any immense funds in my account? are you joking me what a unprofessional way to speak to a customer if $1,800 doesn't matter to you that's fine but I'd like it paid so I never have to deal with you again. Making fun of your customers by mocking the balance in their accounts that you refuse to give them is hardly a way to conduct business.
 

goatwack

Was there before Jennifer Lawrence
CAG
Joined
Aug 29, 2012
Location
Londonia
The wording's definitely a tad disrespectful, especially with the 'doesn't even have' part, but hey-ho. I'm so sorry I'm poor, and my peasant balance is inconveniencing you :laugh:

Honk honk!
 

N1 Partners Group

Representative for N1Partners Casino Group
Joined
Apr 16, 2021
Location
Malta
Dear @Jillyjillz,
We accepted your explanation in regard to a virtual card and are waiting for a cashout request. You've probably have already received a notification that the proof was accepted.
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
I'm sure this is a language barrier, and with saying, "This player doesn't even have immense funds on balance." They meant that this was an insignificant amount of money for them to pay out. However, N1 apparently is turning into Casumo #2.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
I'm sure this is a language barrier, and with saying, "This player doesn't even have immense funds on balance." They meant that this was an insignificant amount of money for them to pay out. However, N1 apparently is turning into Casumo #2.
Your dealing with players, language isn't the issue, more like dealing with payment is though)))
 

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Dear @Jillyjillz,
We accepted your explanation in regard to a virtual card and are waiting for a cashout request. You've probably have already received a notification that the proof was accepted.
@N1 Partners Group I have requested the cash out. Thank You. I will update this once I've received from payment to confirm it has been resolved
 

hogexd

Full Member
PABinit
MM
Joined
Aug 29, 2022
Location
Cash Cow HQ
@N1 Partners Group I have requested the cash out. Thank You. I will update this once I've received from payment to confirm it has been resolved
Hope you get it soon. I’ve withdrawn amounts that are way larger than this and they were processed in 5-10 mins. It’s just arbitrary behaviour from them and definitely not even necessary considering they literally said that you do not need to provide any more documents
 

Wait!What?

Full Member
Joined
Jul 25, 2021
Location
Casino
Agree with @hogexd
These virtual payment methods do cause a lot of trouble when trying to get verified. Bitstarz gave me a headache for 8 days for my Astropay. Mr Vegas 7 days plus I took one month break from playing there and another one week to get my Astropay verification. Skrill, neteller and other e wallets have a profile page and transaction page where everything is organized and cleary visible and verification ends up in under hours.
 
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Wait!What?

Full Member
Joined
Jul 25, 2021
Location
Casino
I have a great relationship with all n1 branded casinos. Everytime someone criticizes their payout speed or calls them unfair I feel a ping in my heart as all my cashouts have been processed under 4 hours and some of my biggest cashouts were given by these guys plus my biggest win ever on wheel of wonders (8900x).
Thankfully it all got sorted out. Hopefully Miss @Jillyjillz continues playing with N1 brand. You can try Kingbilly from n1. They have low wager bonuses with wager requirements of only 30x bonus plus they give you 30 days to clear wager.
 

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Hi @Jillyjillz,
The withdrawal was approved and the transfer went to your bank account yesterday.
If you still have any questions and suggestions, you may let us know about them.
@N1 Partners Group
I can confirm its been received. Thank You Thanks to all of the forum member's also for your input and assistance in resolving.
 

chuchu59

gambling addict
PABaccred
PABnonaccred
PABnononaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I have a great relationship with all n1 branded casinos. Everytime someone criticizes their payout speed or calls them unfair I feel a ping in my heart as all my cashouts have been processed under 4 hours and some of my biggest cashouts were given by these guys plus my biggest win ever on wheel of wonders (8900x).
Thankfully it all got sorted out. Hopefully Miss @Jillyjillz continues playing with N1 brand. You can try Kingbilly from n1. They have low wager bonuses with wager requirements of only 30x bonus plus they give you 30 days to clear wager.
I need to chime in as Kingbilly did exactly what N1 did to the OP several weeks ago. They asked for documents I had supplied them with just a short while ago and kept reversing my withdrawals. They also, on one occasion, insisted that I had to wager all the 3x playthrough on previous lost deposits. Ultimately they paid but I havent played with them since.
 

Wait!What?

Full Member
Joined
Jul 25, 2021
Location
Casino
I need to chime in as Kingbilly did exactly what N1 did to the OP several weeks ago. They asked for documents I had supplied them with just a short while ago and kept reversing my withdrawals. They also, on one occasion, insisted that I had to wager all the 3x playthrough on previous lost deposits. Ultimately they paid but I havent played with them since.
Which Kingbilly? Dama or N1?
 

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