Resolved N1 cancelling my withdrawals and keeps asking for document already provided (multiple times)

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Hello
I won $1800 CAD on N1 casino where i play frequently. When i tried to withdraw my money i have been getting the run around. They asked for verification documents i have provided multiple times, they continue to ask for same things already provided. I cannot understand why they cancel my withdrawals the only answer i can get is same copy pasted thing asking for all the docs i submitted 5x. When i ask for manager or phone number they say neither is possible. I am getting disheartened this is a sad situation as I really need my winnings to be paid. They take my money no problem but refuse to pay me when i win. Please help me resolve. Thank You
 
N1 Casino is a highly recommended, vetted and Accredited Casino at Casinomeister

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Hello
I won $1800 CAD on N1 casino where i play frequently. When i tried to withdraw my money i have been getting the run around. They asked for verification documents i have provided multiple times, they continue to ask for same things already provided. I cannot understand why they cancel my withdrawals the only answer i can get is same copy pasted thing asking for all the docs i submitted 5x. When i ask for manager or phone number they say neither is possible. I am getting disheartened this is a sad situation as I really need my winnings to be paid. They take my money no problem but refuse to pay me when i win. Please help me resolve. Thank You
sorry i should mention i have uploaded 3 bank statements/Receipts from my bank showing the e-transfer being received by N1, which was timestamped showing time date and the reference number N1 asked me to use for deposit,
Contact them via here >>>N1 Partners Group
i attempted to msg them however it wont allow me to says my message contains spam??
 

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Contact them via here >>>N1 Partners Group
Hello
I won $1800 CAD on N1 casino where i play frequently. When i tried to withdraw my money i have been getting the run around. They asked for verification documents i have provided multiple times, they continue to ask for same things already provided. I cannot understand why they cancel my withdrawals the only answer i can get is same copy pasted thing asking for all the docs i submitted 5x. When i ask for manager or phone number they say neither is possible. I am getting disheartened this is a sad situation as I really need my winnings to be paid. They take my money no problem but refuse to pay me when i win. Please help me resolve. Thank You
@N1 Partners Group
 

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Contact them via here >>>N1 Partners Group

What documents are you submitting? What payment method did you use?
The deposit im requesting my withdrawal for was via etransfer through their website- using their processor BNA smart payments. However they have asked for proof of a different deposit i made with my credit card on Sep 30 as well they proof of last 4 deposits made via prepaid visa card purchased at 711. So far i have provided

1. 2 copies of my drivers license (one pic of card, one of me holding card)
2. 30 day Bank statement (for account used for the e-transfer deposit)
3. confirmation email from my bank( via interac email notification) showing they accepted my e-transfer-(including transaction reference number, time, date and my name)
4. N1 email confirming my e-transfer was deposited
5. screen shots of my account number and name and current balance
6. credit card statements for previous 90 days showing previous deposits to N1 (not related to current withdrawal)
7.BC hydro bill for address verification
8. Pictures of physical prepaid cards used in past 3 months

They keep asking for same thing, i provide again and again and they keep going in circles same question copy pasted-they typically disconnect chat after 45 min of me asking them what else is needed, ive spent 4.5 hours in past 3 days on chat for no result. I have all chat logs to prove my situation is really this bad with them .
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc

Wait!What?

Full Member
Joined
Jul 25, 2021
Location
Casino
Youve provided every document correctly. Dont understand why your withdrawal is being cancelled. N1 is a very respectful brand I dont understand their delay tactic for this amount. You should use the complaint service as suggested by maxd
 

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Unfortunately even after talking to @N1PartnersGroup @N1 Partners Group
And uploading the requested documentation (this time more pictures of my prepaid credit cards) the uploaded images were "disapproved" with the explanation the pictures weren't enough i needed statements from my credit card company and Bank. These are single use disposable cards you purchase at 7-Eleven I've explained that about 70 times now and provided images of the cards three times I don't know what else to do I guess I will have to proceed with filing a dispute. I've provided more personal information/ documentation to the casino that I've had to for my own passport application...
 

N1 Partners Group

Representative for N1Partners Casino Group
Joined
Apr 16, 2021
Location
Malta
Hello everyone,
We have read your explanation and will no longer require any supporting documentation like statements or whatsoever.
I would like to clarify one point: can you upload a screenshot of a deposit or a card ending in 5514? Because you provided a document that is difficult to accept as a proof.
 

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Hello everyone,
We have read your explanation and will no longer require any supporting documentation like statements or whatsoever.
I would like to clarify one point: can you upload a screenshot of a deposit or a card ending in 5514? Because you provided a document that is difficult to accept as a proof.

Hello everyone,
We have read your explanation and will no longer require any supporting documentation like statements or whatsoever.
I would like to clarify one point: can you upload a screenshot of a deposit or a card ending in 5514? Because you provided a document that is difficult to accept as a proof.

Hello everyone,
We have read your explanation and will no longer require any supporting documentation like statements or whatsoever.
I would like to clarify one point: can you upload a screenshot of a deposit or a card ending in 5514? Because you provided a document that is difficult to accept as a proof.
 

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Here

*snip*

[maxd says: not good to post such info in public. Please send it directly to the casino people. If that's not possible perhaps I could help. Just let me know.]
 
Last edited by a moderator:

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Here

*snip*

[maxd says: not good to post such info in public. Please send it directly to the casino people. If that's not possible perhaps I could help. Just let me know.]
Sorry card has been used so wasn't too worried about it. I've submitted via pm to @N1 Partners Group @N1PartnersGroup before and via my profile on their website also. They seem to ignore everything I've provided and continue to ask for it. interestingly, after they made the statement about not requesting further documentation, I tried to withdraw and was requested to send more documentation and it was canceled.
 

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Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Beyond crazy
Yeah it's pretty bad when you've provided more things to a casino than you have to your own government passport office still no results from casino but the passport office felt I verified myself enough to provide me a passport... If it's enough for the government to provide identification it should definitely be enough to withdraw @N1 Partners Group
 

goatwack

Was there before Jennifer Lawrence
CAG
Joined
Aug 29, 2012
Location
Londonia
Casinos are only as reputable up to the point they're not, and the fact that they're making such a hoo-ha about a simple card photo - sent numerous times - strikes me as falling in to the old 'delaying tactics' pile.

Why would a customer who's already played there for years and who's well-known to them suddenly be put through the wringer like that? Why go to all that effort time and again?

It's those kind of customer/ casino relations that show why casinos are becoming more reviled by the minute, when a simple bit of common sense and discretion would do.

Vaguely heard of N1 casinos and their group, couldn't give a monkey's about their reputation. I've seen all I need to see :laugh:
 

sufferinsilence

Meister Member
MM
Joined
Dec 13, 2017
Location
Belgium
Sorry card has been used so wasn't too worried about it. I've submitted via pm to @N1 Partners Group @N1PartnersGroup before and via my profile on their website also. They seem to ignore everything I've provided and continue to ask for it. interestingly, after they made the statement about not requesting further documentation, I tried to withdraw and was requested to send more documentation and it was canceled.

Perhaps (or rather I hope) the person behind the account here will pay it out manually 🤷‍♂️
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
High time that casinos were forced to make all the required checks at deposit time,they would hate to do it but can you imagine players being forced to submit all the stuff listed in this case to permit depositing, Logically it is the correct time to do it and once the funds
have been accepted, there would be absolutely no reason or justification to withhold withdrawals.
 

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Perhaps (or rather I hope) the person behind the account here will pay it out manually 🤷‍♂️
Lets hope although doubtful as they cancelled withdrawal request again 5 min ago wanting yet again more documents...

Adding insult to injury I received an email congratulating me on my win from the VIP manager. It said she was so happy to help me with any issues I may have like are they serious? That's not insulting in the least...

Does anyone know what happens if I close my account because I am so sick of this place I just want my money I won fair and square. If I close the account while this is still in there will they keep the funds or try to prevent me from getting them based on the fact that I won't have access to the account anymore?
 

sufferinsilence

Meister Member
MM
Joined
Dec 13, 2017
Location
Belgium
Lets hope although doubtful as they cancelled withdrawal request again 5 min ago wanting yet again more documents...

Adding insult to injury I received an email congratulating me on my win from the VIP manager. It said she was so happy to help me with any issues I may have like are they serious? That's not insulting in the least...

Does anyone know what happens if I close my account because I am so sick of this place I just want my money I won fair and square. If I close the account while this is still in there will they keep the funds or try to prevent me from getting them based on the fact that I won't have access to the account anymore?

Has the rep on here replied yet to your PM with the picture he asked for? If not I would wait for them to get back to you.
 

ultra100

Full Member
webmeister
MM
Joined
Jul 27, 2006
Location
Europe
Does anyone know what happens if I close my account because I am so sick of this place I just want my money I won fair and square. If I close the account while this is still in there will they keep the funds or try to prevent me from getting them based on the fact that I won't have access to the account anymore?

You have the option the lock/flush withdrawal. That could be handy option until you receive your cash-out.

1665643487048.png
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... Does anyone know what happens if I close my account because I am so sick of this place I just want my money I won fair and square. If I close the account while this is still in there will they keep the funds or try to prevent me from getting them based on the fact that I won't have access to the account anymore?
Perhaps I have missed something but I've gotta ask: is there some reason you didn't file a PAB on this as I invited you to? My contacts there are very pro-active and we're usually able to get player issues resolved within a few days. As you like of course but seems to me you're going through a lot of agro for no obvious reason.

- Max
 

Jillyjillz

Newbie member
Joined
Oct 8, 2022
Location
nanaimo bc
Perhaps I have missed something but I've gotta ask: is there some reason you didn't file a PAB on this as I invited you to? My contacts there are very pro-active and we're usually able to get player issues resolved within a few days. As you like of course but seems to me you're going through a lot of agro for no obvious reason.

- Maybe i misunderstood process,.but thought i had to wait 10 days from time i contacted them for their response before filing one?
 

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