Each coin has 2 sides
Hey guys,
I will answer few of the subjects here, please know that everything that is written here was already disclosed to the player on many occasions ( 3-4 emails per day).
Everything here is the truth and in full disclosure.
Maybe in your eyes, but definitely not in our eyes. Marianne, please give me the OK to post some of our emails and PM’s from previous week, if you have put this in public please allow us to defend ourselves.
I did send a copy to all interested parties and asked them if they found anything in my Titan story objectionable or untrue. I couldn't get any specifications...on that either.
Any straight answer on a direct question is very hard to get.
We informed the player many times that in our eyes what she is written is not accurate.
We have exchanged numerous emails with this player explaining her everything she asked, numerous means more than 200 emails ( again, please allow us to post the emails you have written us). Only in the last week we have exchanged at least 3 emails a day. We have provided everything she has requested, but sometimes to request game log of 6 months takes more than 3 days, she kept sending email and we kept answer ALL of her emails in timely manner ( usually less than 6 hours). If after 4-5 hours she wouldn’t get response, she would send another email saying we ignore her and that she will post everything in the forum. The player asked for resolution – we tried to work with her, but could never satisfy her.
I am ( was ) one of Casino Titan's v.i.p players who has played at Casino Titan OVER 100 times....YET NEVER ONCE HAD A WIN THERE. DEPOSITS HAVE RANGED FROM 25.00 to 250.00 and bet amounts were all played quite conservatively, trying to find that one win! Meaning we are talking literally about thousands of spins! Many, many, many hours of play. Not a single win. Having made 64 separate deposits totaling almost $10,000.00 and playing another separate 40 times on comps given....
10 times the bonus balance have been converted to real cash, at 1 point the player had more than $1500 in her withdrawable balance, but never asked a cashout. We have provided her with the exact dates when she could have request a cash out ( I will be posting it here if Marianne will allow me) These times spread over 6 months period. After we acknowledged the player about this, she blamed the playthrough calculator, although every day we are having new players who are requesting cashouts.
I can go ahead and issue all the other paragraphs, but I believe I wrote what I wanted to write and show the rest of the forum that there is another side to that story.
Summary of facts:
• We gave the player all the information she requested.
• Player received answers to her emails in timely manner ( from Casino titan’s manager, VIP Manager, and me -> the same case discussed with her over and over again)
• Player had chances to cash out on more than few occasions.
• Casino Titan provides services from RTG and RTG provides millions of people all over the world, those services are audited and tested ( RNG + playthrough calculator )
• The player received the game log and can verify all we have told her in the past.
• Casino Titan have winners that cashing out Thousands of dollars everyday
If you are still not satisfied, you are more than welcome to file a PAB and let a 3rd side to see all the information, email exchanges , etc…. and they will be the judge. We will be more than happy if you will choose to do so and let Brian/Max to decide if Casino Titan is fair, honest and right.
Have a good weekend
Paul.