My ride on the Titan "Take" train....

[suzecat]

WHAT INTERESTED ME ABOUT THIS THREAD. Simple questions asked yet never answered. IF the casino software is malfunctioning, for example the WR, to the point that a player's cashier never reflects that WR has been met and a cashout can be made, then that is pretty damn significant to me. If the casino manager is put to task to prove his statements regarding the casino software yet does not respond except to say he is being bullied and mobbed, then that interests me.

 

[jod5413]

Damn Suzecat,

When was the poor rep allowed to answer or explain to anyone? He was constantly berated and was made the scapegoat (which was not warranted or right) for Titan and then hammered at, instead of being allowed to post and interact reasonably to answer any questions. He was continually harassed when he "opened his mouth".

He was, in fact, bullied and mobbed by the few members in this thread. I am sure he left because no one would listen to him, they just kept harassing him in their posts.

 

[suzecat]

I will this time play Angels advocate here.

I would like people to go back and read Spinners intro post from the 14th and then come back to this post.

I truly feel for any player that feels they have been raked over the coals, but this story is appearing more than normal to me and I don't know quite what to think.

You, Spinner, begin your intro describing yourself as a gambaholic to the extreme and then state you were kidding, when AussieDave pointed out that he thought you had a gambling problem. Then say you are planning to write a book on your gambling experience. Never once going over the edge about losing so much money until you started this thread. Okay, so maybe you were restraining yourself?

Then as I read your posts, I see you switch alot from plain type to bold, which you bolded in your intro in response to AussieDaves comments.

Now I don't want to diminish your experience here one bit, but being one that likes to get on a good honest rant, I also don't want to be drug into a rant that has a hidden face. I like things to be out in the open and I have also pm'd Paul Titan to rejoin this thread as I think we all need to see the whole picture here.

One of the things I have really been trying to stress is not to tear down an individual casino, as the root of any problems we may have, I'm sure, are coming from the providers and the casinos and reps are taking the punches for things that may not be all their fault. This is just logical.

As for myself, I may trip up easily sometimes when it comes to a rant but after pondering on certain things, do realize when something is just not what it appears to be and that is the feeling that I am having on this one.

So go ahead and kick my ass now, I can take it, but I had to state my opinion on this rant differently. Otherwise if I am incorrect, I appologize now, if not, I'm sure none of us here want to be drug along on the spinner train to be a page in a novel on how pastime players behave.

I do not say this for any of the forum members we butt heads with to appease them, of which I have no problem with their opposition. I say this because I felt it needed to be said.

Hiya Mavin! The OP's intro post was dated April 22. Have you confused spinner with another poster?

 

[suzecat]

Damn Suzecat,

When was the poor rep allowed to answer or explain to anyone? He was constantly berated and was made the scapegoat (which was not warranted or right) for Titan and then hammered at, instead of being allowed to post and interact reasonably to answer any questions. He was continually harassed when he "opened his mouth".

He was, in fact, bullied and mobbed by the few members in this thread. I am sure he left because no one would listen to him, they just kept harassing him in their posts.

Hiya jod! Or did he leave because he could not substantiate his statements and feared the line of players who were affected by malfunctioning software seeking redress? Unfortunately you have to wade through the crap in this thread to focus on the software issues. I know I never bullied, mobbed or berated the man yet my simple questions re playlogs and WR were never answered.

 

[Mavin1]

I was referring to her introduction to the forum post on the 14th.


14th April 2010, 09:07 AM
spinner0206
Registered User Join Date: Apr 2010
Location: united states
Posts: 16
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Rep Power: 1


Death Of A Spinner

--------------------------------------------------------------------------------

Hi Everyone,

I am newly registered with your forum. I too, like so many have watched from the sidelines for quite some time. So it's high time I became official.

I am a " spinner " and spinning is my drug, my vice, my high! Second only at this time in my life to my kids!

I am having severe withdrawals, as with a spinner, we crave the action, anticipation and belief that " it can happen! " I'm finding it really hard to make myself believe that anymore. I will soon be starting my latest novel, " Death of a Spinner..."

Instead of reading on the sidelines I have found it necessary to join your members for the comfort of exchanging information, experiences, knowledge, reality checks and yes, even your wacky, off the beaten track senses of humor.

 

[jod5413]

Suzecat,

It would have been hard for the poor rep to answer any questions, no one wanted to listen. They kept spewing their garbage and disdain every time they posted.

You just have to believe what you want to believe, that's pretty simple. Who do you believe? A handful of disgruntled players or a rep that wants his casino to flourish in an honest way?

It's anyone's guess. I would prefer to believe in facts, not fantasies. Prove that Titan is screwing over players. Or shut up. It's that simple. Having "feelings" does not count, no matter what some people believe. Facts, hard, cold facts, are what is necessary to ascertain what is truth.

 

[suzecat]

Suzecat,

It would have been hard for the poor rep to answer any questions, no one wanted to listen. They kept spewing their garbage and disdain every time they posted.

You just have to believe what you want to believe, that's pretty simple. Who do you believe? A handful of disgruntled players or a rep that wants his casino to flourish in an honest way?

It's anyone's guess. I would prefer to believe in facts, not fantasies. Prove that Titan is screwing over players. Or shut up. It's that simple. Having "feelings" does not count, no matter what some people believe. Facts, hard, cold facts, are what is necessary to ascertain what is truth.

I'd like to get to the bottom of this to determine if "flourish in an honest way" is what is really happening. And getting the cold hard facts has become difficult now that the rep bailed.

Gee jod, you sound kinda pissed.

 

[jod5413]

Not pissed, Suzecat, just disheartened. I get tired of seeing the same negative posts over and over again about this or that casino. I wish the US would cave in and allow on line regulated casinos. Then all this smoke and mirrors crap would not exist.

Until regulation does exist, it is up to all of us that love to gamble to let the proper authorities see that, although not regulated, the industry is self regulated.

That is proving to be a hard nut to crack, based on irrational posts and problems with casinos on line.

If proof is given that the industry is drowned in bad guys, that gives the USA a reason why or why not to sanction on line gambling.

With all the Bull Shit posting going on about rigged casinos, etc., it looks like gambling should not exist on line.

This is a self regulated industry right now. Because of frivolous complaints, there is a valid reason to make the industry look like train wreck waiting to happen, according to any outsiders that are paying attention. Boom, no regulation.

End of the road politically. Shot in the foot by short sightened posters. Those that continue to bitch and moan about non existing problems.

 

[suzecat]

Thanks jod .............. if you ever wondered (as I have) how casinos would ride out the inevitable backlash of UIGEA and the rotten world economy, then you will understand where I am coming from and why I go where I go.

 

[nisosbar]

It would have been hard for the poor rep to answer any questions, no one wanted to listen.

I'm sorry - no disrespect but you are wrong. To me, this is a very simple matter.

Spinner made a complaint. PaulTitan said, essentially, "yeah, well, we've go the emails to prove we are correct, but I can't post them without your approval." So Spinner then consents to PaulTitan posting the relevant emails here, which he claims proves his case. Whereupon, PaulTitan changes his mind, and states that this forum will not be fair or "honest", and he then disappears.

Granted, he may be working on it? I don't know how long this would take, but perhaps he'll come back and post the emails? People do have other things to do in their lives than post on CM, lol, so give him time.

 

[all4greed]

I would still like to read those emails. If there is another side, let's see it.

There must be more to this story...

 

[jod5413]

I agree, Nisosbar.

It should be a simple matter. However if you read the OP's posts, it was very restrictive as to what she would allow to be posted. Maybe I am wrong on this, but in any case, I feel the rep was overwhelmed by the backlash of all the posters.

And, lets not forget, the OP said he could only post her e-mails that were applying to the OP's case. So, what other e-mails did the OP send that were "not relevant" to this case, and why were there e-mails that did NOT apply to this case? See what I mean?

What a bunch of BS this is. There is probably more to the story, but the rep is out of here, due to being torched when he was here. Oh, what to do, what to do.

 

[Lucky Loser]

Jod5413,

Good luck to you for sticking up for a casino, although I don't know why you are taking such a personal interest. I can only assume you regularly win at Titan and therefore are in a position to know that the posters complaining about low returns are just having a bad run.

While often totally undeserved, copping flack goes with a Casino rep's job and they should be able to look after themselves. I get far worse in my job. Casino reps have a vested interest and will also always tow the company line, paint a rosy picture and possibly not tell the truth. Please don't take a Casino rep's word as gospel as you may be let down.

Titan is my favourite RTG at the moment mostly because of their very generous promotions, rather than monetary returns. I keep playing there in the hope my luck will eventually turn around, but at some point I will give up.

While I personally don't think Titan's games are rigged I do suspect the RTP is set at a very low setting. Until Titan publishes its RTP statistics daily like 3dice, or I get some decent wins I will remain of this view.

Just like in the real world the internet is a haven for cheats and fraudsters but even more so. Running fixed casino games has been a lucrative business of the mob and organised crime for years and setting up an internet casino just makes it a whole lot easier. This is because the threat of regulator or criminal action is non existent.

If you have a lot of Titan players, who are seasoned gamblers, complaining about very low returns over multiple sessions there may be some truth to it. As they say where there's smoke there may be a fire.

Playing at a casino, especially on the internet is an act of faith, so it always a good idea to tread with caution and not disregard other players' complaints out of hand.

 

[aceking123]

What a bunch of BS this is. There is probably more to the story, but the rep is out of here, due to being torched when he was here. Oh, what to do, what to do. [/QUOTE]

well , jod you do seem to defend online casinos most of the time , we as players spend alot of money at online casinos & as ive played many many years online , i can comment on more than a few online casinos , you state the rep has been bullied , i dont see it that way at all , the rep called the bluff of the op , ops reply was great! ok lets have it out in the open im not saying either is correct but hay lets see the facts first ! you also say that weve jumped at him i can sort of see to a point what your saying, but when you have alot of players here who have spent alot of monies at casino titan & all had the same results what more would you like them to do , refrain from making any comment at all , not to post there part of casino titan games , well bottom line is this is a forum where people get together & comment on all sorts of things including feeling that theve been ripped by a casino , you shall never stop this , thats what makes the forum good , we all dont have to get on as it should be , or it would be a very boring place, but without people posting there stuff here even more people would be getting ripped. going back to paul at titan , he may well be working on a reply maybe he doesnt work weekends ? , i myself made to jest of ..pitchforks & torches but this was said with a pinch of salt , he didnt take it with a pinch of salt , thats his problem not mine ,ive had dealings with titan casino so i could add to this thread about payouts & play % , but take note i havnt jumped up onto his back about it , we players should be sticking together if we dont watch out for one & another then who is ?????????

 

[AudiManinBoro]

I agree, Nisosbar.

It should be a simple matter. However if you read the OP's posts, it was very restrictive as to what she would allow to be posted. Maybe I am wrong on this, but in any case, I feel the rep was overwhelmed by the backlash of all the posters.
:

And why do you reckon THIS was Jod? Maybe its just a couple of disgruntled players hey? Or do happy players give so much backlash I dont know There is no smoke without fire and Titans bush is majorly alight at the moment. Youve said in your previous posts that you dont gamble much these days so you probbaly dont experience the frustration of a casino you once enjoyed and were loyal royally shafting you up the blankety blank.

As for Paul, yes I respect the man or should i say DID rather. He was given permission to post `proof` (and i didnt see anything restrictive about what was allowed) and state his side of the argument and the man has run away. You reape what you sow.

 

[Nifty29]

Talk about hard to decipher what the actual issues are here - as soon as someone posts about a specific issue regarding RTG, all the usual suspects start going off the deep end.

If I were the rep, I wouldnt come back either. Someone said 'reps have to take the flack its part of their job' or something similar - well, perhaps in a call centre with an unhappy customer on the other end or at a complaints desk, but this is a public forum provided by Bryan and we should be holding ourselves to a much higher standard. If you have an issue, stick to it and behave like an adult, and give the casino rep a reasonable opportunity to provide anything that is requested - I mean, has anyone stopped to think that it is a weekend and the contents of 200 emails has been requested???. Do you really expect the casino reps to be standing by here at the CM forums 24/7 just so you can get an answer to your question?

Jod wasnt 'defending the casinos' - she was pointing out that we all need to be respectful and consider the fact that there may be two sides to the story.

@spinner - do you keep roughly keep track of your wagering when using a bonus? If not, then you should. I always do, and I know many others do - even a little tick each time youve had 25 spins or something. If you had, you may have found the playthrough meter wasnt working and contacted live chat etc to find out where your wagering was at - and possibly saved yourself $1500. Of course, we only have your word that you didnt know you could cash it out. You cant blame the casino when you did nothing at all to help yourself. Of course, if the meter is faulty then it needs to be fixed and that is the casinos' responsibility. Also, could you please stop posting all in bold?

I count at least 6 people here who alluded to the fact that Titan may have 'manufactured' those RJ wins. If you believe that is even a possibility, then you must also believe that other RTG casinos can do the same, which means if any one of you spends one more dollar at any RTG casino from this point onwards you are knowingly depositing with an operator that you believe cheats - and any complaints or rants or whatever you make will have zero credibility. I just dont understand why so many people carry on with these wild accusations and conspiracy theories, and yet continue to play. Jod is right in one aspect for sure.....some of you need to step back and look at what you're saying, as putting your right hand into the lions cage when your left hand has just been bitten off is just beyond comprehension.

If you are angry that you keep losing, thats quite understandable - you're just taking it out on the wrong end of the transaction.

 

[Vegasbum]

Nifty said:

"which means if any one of you spends one more dollar at any RTG casino from this point onwards you are knowingly depositing with an operator that you believe cheats - and any complaints or rants or whatever you make will have zero credibility. I just dont understand why so many people carry on with these wild accusations and conspiracy theories, and yet continue to play"

Exactly what I have said for years.

 

[nisosbar]

I agree, Nisosbar.

It should be a simple matter. However if you read the OP's posts, it was very restrictive as to what she would allow to be posted. Maybe I am wrong on this, but in any case, I feel the rep was overwhelmed by the backlash of all the posters.

And, lets not forget, the OP said he could only post her e-mails that were applying to the OP's case. So, what other e-mails did the OP send that were "not relevant" to this case, and why were there e-mails that did NOT apply to this case? See what I mean?

What a bunch of BS this is. There is probably more to the story, but the rep is out of here, due to being torched when he was here. Oh, what to do, what to do.

I agree that we should give him a chance to present Titan's side, as he said he would if he received permission from Spinner. Cheers.

 

[RobWin]

I do agree that casino reps should not be belittled or poked up the ass for that matter but in that same regard, Casino Reps on the worlds most renowned and most savvy "casino player forum" should also realize that they do need to wear their "thick skin" when they agree to be a Rep on here.

End this insanity already!!

Spinner has given Paul the go ahead a couple of times now to post the relevant emails...So do it and be done with this!

Notice I also said "Relevant Emails", as that is all that matters to this particular issue.

We don't need to wade thru 189 irrelevant emails that contain no pertinent info to this particular issue now do we? Of course we don't.

Paul is a good Rep and I can vouch for his honesty as I have dealt with him on many occasions as one of their affiliates...

So I say again, End this already Paul and post the relevant emails.
____
____

 

[spinner0206]

This has become so incredibly funny. I can't decide if I should laugh or cry.

The big casino man has been chased off the forum??? Some of you are completely nuts...making, finding, shouting out excuses for him!!!
Others don't read things in their entirety.

I think quite a few of you are afraid of having to face the facts, look for the answers and even want the answers, the answers might pop your own " reality check " bubbles!!

It's no wonder things like this are allowed to continue. It becomes an issue of debate to the players and the " answer man " slips behind the curtain...once again.

He hasn't been allowed to give his side....Questions, clear questions were put to him and still to this day, not a single one has been addressed.


If I'm so full of it......why didn't he run in right at the very start of this and post the play log stats. Shouldn't those be all the answer..all the protection he needs??

All the issues raised here, were from a player who was playing there consistently, very consistently as we all well know by now.
Do you think these are details someone would get by running around to all the casinos and then popping in at the casino off and on.
NO, I think the reason I caught all these issues was because they were the only place I was playing and I was playing there continuously....that is how I was able to finally notice the same things happening and the inconsistencies..

Here, was another player who had issues with the playthrough.....so it would seem.



Hi PAUL,
I have sent numerous emails to debbie but no response, The playthrough was not right they said it was but everytime i spun it took 50 cents off not 1.00 like it was suppose to i went to withdraw and i know i made the playthrough but it still had a playthrough and i couldnt take my winnings please help..........


..where is the rest of that conversation???


Well, kill the messenger, I don't really care. I think it's BS that the forum reps can come in and tell everyone about their new games, their new bonus or a promotion...but when some serious questions or issues arise, they can step in, create the illusion that there are plenty of good answers and reasons and then disappear.

And some of you guys are the ones that allow him to do so.

Why would we ever imagine things will change?







AND THIS JOD..



Talk about BS and drama! I wish some of you could step back and look at your posts and how they look to the rest of the forum members. One of you said something like, it is not just us, look at the many views this thread has. I think that is close to what one of you said. I do not have the heart to go back and get a direct quote by whoever.




IF YOU HAD TAKEN THE TIME TO GO BACK AND GET A DIRECT QUOTE......you would have found, that the foundation for that being brought up was people wanting, waiting and looking for answers.....there was no insinuation made that those many people agreed with anything..sometimes having the heart to go back and really read whats there can prevent people from putting their own creative spin on things.




What is totally ridiculous is that you seem to think that we should just float around aimlessly and no casino should have to account for anything, if things are not right, well, just move along...don't question, don't ask, don't expect fair play and don't expect a casino who advertises themselves as honest, trustworthy and filled with integrity to ever have to answer to anything!!



It's mentality like yours that got us here..they know how much they can get away with and we continue to let them.



Yup, some dirty rotten business starts up, throw a few winners out there to shut them up and we don't have to address the issues of any importance anymore. I mean really, so the play through requirements window isn't acurate, the random jackpots are suspect and the stats are no where to be found.....hell, just go on to the next casino and hope things are better or different and let everyone else find out for themselves...lesson learned.

 

[silcnlayc]

spinner0206; that the foundation for that being brought up was people wanting, waiting and looking for answers......they know how much they can get away with and we continue to let them.

very well put spinner0206...especially since my questions were never answered either and you hit the nail on the head when you said...

It becomes an issue of debate to the players and the " answer man " slips behind the curtain...once again.

He hasn't been allowed to give his side....Questions, clear questions were put to him and still to this day, not a single one has been addressed.

Was right on the money for my questions....the last thing was that was said when questioned was...."I am outta here"...I wondered why...and the token, "people will believe what they will believe" was the other quote on his exiting as the stage curtains slowly closes on his exit...there are those few that lapped up his pablum even though he gave no straight answers..and then a certain few indirectly accused me and others of running them off by the "mob" mentality of asking direct questions...but they failed to address his exit without answers...which was ok by them...because peace reigned again and the tuff questions were once again put on the back burner with no answers to be found..

Well, where was the answer BEFORE the "mob" ran him off?

we don't have to address the issues of any importance anymore

That's the least they could have done, no?

Jod413: Those that continue to bitch and moan about non existing problems.

I cannot believe you would trust anything this completely that is online, making a killing off of people that is in the business to make a profit that is UNREGULATED.

That is like trusting many strangers to come into your home invited with your checkbook open and your wallet full of cash sitting on the table and believe that they would be honest enough to ignore it when you leave the room...you might find one, maybe two at the most that would, but ALL of them...I think not..


And that is the reason you must question the dealings of these casinos, they have NO ONE wathing over THEM....
.

.

 

[Pinababy69]

13 pages and almost 130 posts, and there is NOTHING here but (once again), the slots are too tight, I lost x number of deposits in a row. Same old, same old.

Spinner, you have received 5 pages worth of playlogs...obviously too much to post on the forum. So here's a suggestion for either you, or for Paul when he returns after the weekend (with your permission).

Ask for your RTP stats for January, February, March and April. Amount deposited, amount of bonuses, # of spins taken, average betsize and RTP. Let's see it broken down month by month. You can get this from support, or Paul can get it and post it. That is what I would like to see.

Also, regarding the playthrough counter...this problem was not isolated to Titan....someone near the beginning of this thread pointed you to another thread here that highlighted the issue. I am pretty sure Lock Casino was also affected, and probably more...but I only play at one RTG (Inetbet) and I didn't notice anything myself, so can't comment.

Nifty made an outstanding suggestion...keep track (even roughly) of your own playthrough when using a bonus. My desk is a mass of paper, from doing just that. Yes, we should be able to rely on the PT counter...but hey, anything can go wrong. I just write down which game, size of bet and # of spins. Then I add them up and I usually get a number very close to what is showing in the cashier as playthrough remaining. Of course, this means you will have to count your spins....whether one at a time, 25, 50...whatever. I seldom use autoplay on RTG, so generally I keep a rough count spin by spin.

Other than your playthrough not showing correctly, and questions re: your RTP over the last four months....what are your issues? Am I missing something?

 

[Mavin1]

Something I feel we all need to do, since just talking and posting obviously doesn't gain us any ground, is to start taking screenshots of all discrepencies that are noticed.

If a player like Spinner has played that extensively at the same casino, then this player should have visual evidence to provide along with the concerns. If a player has played several hundred spins and their wagering meter has not moved then we need to be keeping this for public record along with our charges.

I know very well that RTG is and has been not playing strictly above board, for what reason, I have no idea other than to make more money than they know what to do with. However, if RTG would only get it into their heads that happy players are returning players, they would still be making more money than they would know what to do with and the complaints would not exist.

I seriously doubt that casino reps are such candy butts that they can't come here on this forum and take a little heat. I realize this is the weekend and will be waiting to see Paul Titan address these issue during the working week.
It is perfectly reasonable for players that spend their money to want to know what the RTP is when they are being drained like water through a sive. It is perfectly reasonable if players want to know if there is a malfunction in the casinos features, as this affects a players perception of where they are at with their wagering requirements and ability to withdraw.

Silence on this issue will only continue to seed more doubt with RTG as a whole, as is the norm when issues arise.

We all try to be neutral and objective, yet supportive as much as possible and it is very difficult not to let our emotions out as well. But this does not make anyone a bitcher or moaning over sour grapes. It is a consumer demanding a better product or service for money spent. So those that oppose such free thinking ideas, sorry but you cannot stifle us because it is your desire, you do not have that privilege no more than I have the privilege of stifling your opposition.

So please people, get screenshots and stats! I'm sure this is going on even now and with any RTG you are playing at with bonuses. Not having them is what gives RTG the grounds for ignoring us.

 

[nisosbar]

Other than your playthrough not showing correctly, and questions re: your RTP over the last four months....what are your issues? Am I missing something?

Does there need to be anything else? Isn't that bad enough? I mean, in my opinion, that's completely unacceptable, if true.

You take a bonus, look at the playthrough, and to consider that the playthrough meter is misrepresenting the remaining requirement in the casino's favor - personally, I think that's outrageous.

 

[Pinababy69]

Does there need to be anything else? Isn't that bad enough? I mean, in my opinion, that's completely unacceptable, if true.

You take a bonus, look at the playthrough, and to consider that the playthrough meter is misrepresenting the remaining requirement in the casino's favor - personally, I think that's outrageous.

I'm not disagreeing with you at all. Of course, if you rely on the playthrough metre, and it's malfunctioning, it makes it hard to determine where you are in wagering. My suggestion re: tracking your own playthrough, was made solely to maybe help the OP in the future.

If the software is/was malfunctioning, then yes, the casino should take responsibility for it.

My post was in trying to determine if there was anything else going on as well? Having to wade through 13 pages of posts, just to get those two facts, is absurd. Present your case unemotionally (as best you can), and state the facts.

Given the fact there are other threads on here dealing with other casinos as well having a malfunctioning playthrough metre...the OP should consider PAB, as the rep has suggested. It really is the best way to get to the heart of the matter....cause this certainly isn't working.

 

[nisosbar]

I'm not disagreeing with you at all.

Got it.

My post was in trying to determine if there was anything else going on as well? Having to wade through 13 pages of posts, just to get those two facts, is absurd.

lol, it seems as if 3/4 of threads in the Online Casinos forum are like that. we all like to get our $0.02 in. Oh well.

 

[sfire]

Thank you for validating my experience

I di not keep a database accurate record of my experience with Casino Titan but have had a similiar experience.

After isolating my Emotionally tilted experiences from the conclusion, I also find that despite careful modulated betting, not playing any hope it works betting, and a range of times and attempts, my lack of any success at this casino indicates that they have adjusted the casino edge to an even more favorable one .
I have played at casinos where despite losses I could truly say it was bad luck and the were no patterns that consistently swept the stack away quicker. In other words, gaming followed a random pattern of probability.

If you play Video Poker with this casino, you will find that the doubling option which is a less than intelligent risk under most cercumstances, becomes gaming suicide. The times when the houses matching card is an ace is unseen in a natural untilted environment.

Blackjack was a joke(even worse than with most RTG casinos.)

This is a place to tred softly and perhaps avoid altogether for others that offer a more balanced gaming experience.

Thanks to Casinomeister for givng the player a voice.

Everything here is the truth and in full disclosure.

I did send a copy to all interested parties and asked them if they found anything in my Titan story objectionable or untrue. I couldn't get any specifications...on that either.
Any straight answer on a direct question is very hard to get.

MY TITAN RIDE.....

I am ( was ) one of Casino Titan's v.i.p players who has played at Casino Titan OVER 100 times....YET NEVER ONCE HAD A WIN THERE. DEPOSITS HAVE RANGED FROM 25.00 to 250.00 and bet amounts were all played quite conservatively, trying to find that one win! Meaning we are talking literally about thousands of spins! Many, many, many hours of play. Not a single win. Having made 64 separate deposits totaling almost $10,000.00 and playing another separate 40 times on comps given....


Even to RNG standards, these numbers are quite alarming.


Indeed, every gamer understands the bad runs, dry spells, rotten luck, no luck and NO ONE SERIOUSLY EXPECTS TO WIN ALL THE TIME....BUT THIS, I FIND, OUTRAGEOUS!


Play records have been requested. But how could I rely on those when I can't rely on the playthrough screen, depositing records, random jackpot numbers or promo mailings??

I've asked about the vip program schedule break down and neither has been forthcoming. You have a six rung vip program and with $10,000.00 in about four months time and 64 individual deposits, ( not counting comps ) I was on level number 1, the lowest, which makes me curious as to the structure of the v.i.p levels. Yet I can never get a straight answer.
This structure should be no secret and certainly effects a players comps, bonus's and weekly cash backs.

There were more than several concerns brought to the casinos attention as the drought continued, asking repeatedly to have tech check to ensure that all connections and communications with the casino were in correct working order, or all things as they should be. I asked for someone to please check and insure I was playing in the " real " casino as the continued play I was getting was continually, consistantly bad. WHEEE and I played on..!! Several occasions when I finally seemed to start hitting something and would be disconnected.
I was repeatedly assured that tech would look into this.


WE are not talking about a couple 20.00 deposits here, a couple plays, a crazed player throwing around 5.00 and 10.00 bets. All bets were 25 cents, 50 cents, and sometimes 1.00. Of course you guys do have the play records which would indicate the actual number of spins.....

I also reported on many numerous occasions that all my deposit receipts were not being sent to my email, I reported not receiving all of the promotions . ( I receive weekly promotions from 30 casinos I do not deposit with. ) It was only the promotions I was not getting..

I also reported the random jackpot figures not registering correctly. Within one months time, on a specific game the random jackpot went down by 1000.00 then it stayed the same for two weeks at another point. ( I was told once that this had happened because I had uninstalled and reinstalled the software. ) The last time I played the game Santa Strikes back, the random jackpot was $7,104., that was back on March 27, the week before that it was $7091, which means in a full weeks time the jackpot went up by $13.00?? What is it over three weeks later?? T-Rex was 1401. and a full week later it was $1458., $57.00 higher in a full weeks time...are those figures reasonable? If so, ok, but if those are reasonable how could they have gone down by one thousand dollars on a different week???

Suddenly after three weeks of THIS ( and over four months of daily exchanges about when the win is coming ) you are trying to tell me that there were three times I had met the wagering requirements and continued to play. ??

This simply cannot be true. There was a time I would have had to say.." oh, my gosh, really, and I didn't...what an idiot..I never knew I had met my playthrough..." BUT I learned to watch that figure like a hawk!!

If it were somehow true, then the wagering requirements field in my lobby was also not operating correctly. ( WHICH I GUESS MIGHT BE POSSIBLE IF THE PAYMENT RECEIPTS AND RANDOM JACKPOT FIGURES DO NOT REGISTER CORRECTLY EITHER. )
As I had become absolutely methodical about checking my play through. My mission had become making my play through and processing one successful withdrawal. Everyone at Casino Titan knows this was my objective, my goal. I had written many, many times about the " handful " of times I had even met my play through requirements and had less than 100.00 left, to which point a withdrawal would have been pointless. Depositing 250.00 and making a $98.00 withdrawal does not classify a " win ". Surely someone would have valued my patronage enough to see that I was not withdrawing when able.

Not that it was your duty but considering we were talking several times a week and the issue was always the same, how can this gosh awful, terrible run be possible and how long could it go on?? We could have been alerted something was off...or very wrong.
And finally, it was something I confided in Casino Titan that due to health issues, gaming had become a significant form of entertainment and fun for me. I had been open, honest and forthright about wanting to find a honest, fair, reputable casino to form a relationship with. We had all gotten quite friendly and personal with each other, yet now you say I could have cashed out and didn't...I can't imagine the reasons this wouldn't have been said two months ago...a month ago, two weeks ago...I can only say, that from my end, this was never showing, never.

It certainly would have faired better for both of us and yet not once...never in 10 pages of emails does a single one say, " well gee, you did win here on " such and such " a date, but you kept on playing..." Everyone just kept saying, " we want you win, we know you will win, it can't be much longer.." You would have thought someone would have been relieved to have declared, " but you could have won.." No, three weeks after I have carried on with this whole questionable experience..Now, you want me to believe there were times I could have cashed out and didn't..Well, no matter what any log you now have that says differently....this never showed in MY cashier section.

You advise me that you have thousands of players worldwide, ( your words ) and yet in two seperate raffles, ( winter raffle and spring raffle, right in a row ) out of ten winners, three of them were exactly the same. And two of those three had the least amount of available entries. ( I would not bring this up again but as it does shed light upon the difficulties and possible malfunctions within the casino)

Now I have been advised of my recklessness and foolishness to continue depositing when I was growing more and more uneasy. That is NOT was this platform is for, we can address that in another post. I'll even start it with my dunce cap on.

This is about fairness, honesty, credibility, trustworthiness and reputation.

I am hoping this covers all the issues that have concerned me in the four months and 10,000.00 and hundreds of hours of play.

I am not going to get anywhere with this, our relationship has ended, my monies gone, trust shattered. I am forced to accept that outcome.

The question now becomes, if the players do not report such goings on, if we don't forsake the embarrassment and humiliation to reveal our experiences, who will protect us??? And how will any regulating ever be mandated to protect the players??

Marianne Smith

 

[spinner0206]

The nice thing about this forum is that no body HAS to read through anything..but if they want the whole story, they do need to indeed read it. No offense, if my problems don't interest you...that's okay by me, but heck, don't skim through it and then say...the issue is just a tight casino and no real issues are being raised!!!



And if $10,000.00 doesn't make a single win, fine. But I will not be made to think that it hasn't bought and paid for the answers to some definate questions about questionable practices!!!





Am I to understand now that I am in the wrong......because a responsible player keeps track of their own playthrough requirements??? Give me a friggin' break!!



Some other casino had the same issues...so that makes it okay that I could have withdrawn 1500.00 and didn't know it.....so get over it?? give me a frickin' break!!



13 pages and 130 posts and you don't see the issues??? Please see A-F below..they have been raised here several times in 130 posts.



and I don't think it could have been made any more clear to anyone that the stats are most welcome!!! gees what have you been reading??



Jan., Feb., March That's perfect, fine by me.......Now where are they????



With all the problems encountered...will they be the real numbers?? By now I would be stupid-er and stupid-est to count on just about anything to come out of there...



I will find someone who can/will decipher the 5 email batches they sent me, someone independent and see what they say

......but Paul has been asked repeatedly to show, print, report and shout from the rooftops what " they " say those stats are!!





Truth be told, Paul has given several different supposed " withdrawable balances ", the $1500.00 is the highest one. No answer as to why I would never have known or seen that this was even a remote possibility...




A.) How can a player have a 1500.00 withdrawable balance and never know they had it?

How is this possible? How can a player have any confidence in a casino if they

can't trust that the playthrough and withdrawable features are accurate. That truly is downright criminal, it was bad enough when I thought I just never won, you only made it worse by making the sudden discovery ( poof, the magician again) that i could have won?



B.) Please explain the " funny" numbers on the random jackpot figures...( why would uninstalling and reinstalling the casino have anything to do with these numbers??? ( smoke and mirrors..)



C.) Fairness and integrity, how are those raffle winners chosen?? Two raffles right in a row, three of ten winners the same with at least a couple of thousand entries. Seems like some people have no luck and others...HAVE ALL THE LUCK!



D.) What did those stats turn out to be on those hundreds of pages of play logs??



E.) Why, in all I hold sacred, would you guys have mailed me virus's like that when the

%$#@ hit the fan?? No one has made a mention of that because no one can really

even consider to believe it is true. I still can't really get wrapped around that one!





F.) Why is it such a deep dark secret how the V.I.P program at Titan works...yes, I know, send us to the website page....that page does not explain AT ALL..

You have a six ring program and each level affects the bonus's, cashbacks and comps. No other casino makes a secret of how their program is scheduled. It can be by monies deposited, number of times playing there, but it is printed in easy to understand terms, what you need to accomplish to rise to each level. How does the Titan v.i.p program work? How do players rise through the six levels?? Not that I care anymore, but it was just one more thing I could never get a straight answer to.

AND THIS ISN'T MULTIPLE CHOICE, I WOULD LIKE ALL THESE ISSUES ADDRESSED...AND BY THE WAY..I DID P.M. YOU WITH THESE CONCERNS, QUESTIONS AND ISSUES AND AM STILL TRYING TO GET ANSWERS!!

 

[bb28]

Spinner said........The nice thing about this forum is that no body HAS to read through anything..but if they want the whole story, they do need to indeed read it. No offense, if my problems don't interest you...that's okay by me, but heck, don't skim through it and then say...the issue is just a tight casino and no real issues are being raised!!!



And if $10,000.00 doesn't make a single win, fine. But I will not be made to think that it hasn't bought and paid for the answers to some definate questions about questionable practices!!!

$10,000.00.......holy shite that is a lot of $$'s. Call me crazy but these supicisions that you have.....you surely had them before you reached that figure, right?



Am I to understand now that I am in the wrong......because a responsible player keeps track of their own playthrough requirements??? Give me a friggin' break!!



Some other casino had the same issues...so that makes it okay that I could have withdrawn 1500.00 and didn't know it.....so get over it?? give me a frickin' break!!

No...it's not OK that the playthrough requirements wasn't working correctly, this is a serious issue and someone should have PAB'd about it. Why not do that now?



13 pages and 130 posts and you don't see the issues??? Please see A-F below..they have been raised here several times in 130 posts.



and I don't think it could have been made any more clear to anyone that the stats are most welcome!!! gees what have you been reading??



Jan., Feb., March That's perfect, fine by me.......Now where are they????

Hopefully the rep will provide them, but why not cut him a break and give it a little time. If he doesn't.......then you've got a little more credibility, but right now, it's not fair to stomp your feet........yet.


With all the problems encountered...will they be the real numbers?? By now I would be stupid-er and stupid-est to count on just about anything to come out of there...



I will find someone who can/will decipher the 5 email batches they sent me, someone independent and see what they say

......but Paul has been asked repeatedly to show, print, report and shout from the rooftops what " they " say those stats are!!





Truth be told, Paul has given several different supposed " withdrawable balances ", the $1500.00 is the highest one. No answer as to why I would never have known or seen that this was even a remote possibility...




A.) How can a player have a 1500.00 withdrawable balance and never know they had it?

How is this possible? How can a player have any confidence in a casino if they

can't trust that the playthrough and withdrawable features are accurate. That truly is downright criminal, it was bad enough when I thought I just never won, you only made it worse by making the sudden discovery ( poof, the magician again) that i could have won?



B.) Please explain the " funny" numbers on the random jackpot figures...( why would uninstalling and reinstalling the casino have anything to do with these numbers??? ( smoke and mirrors..)

I'm interested in hearing the explanation for that one.


C.) Fairness and integrity, how are those raffle winners chosen?? Two raffles right in a row, three of ten winners the same with at least a couple of thousand entries. Seems like some people have no luck and others...HAVE ALL THE LUCK!

How do you know this......is it fact?



D.) What did those stats turn out to be on those hundreds of pages of play logs??



E.) Why, in all I hold sacred, would you guys have mailed me virus's like that when the

%$#@ hit the fan?? No one has made a mention of that because no one can really

even consider to believe it is true. I still can't really get wrapped around that one!

Emailing you viruses.....now that is going to be difficult to prove and there are so many security openings that it's going to be next to impossible to prove that THEY sent you a virus. Besides.....what in the heck would be the purpose of them doing that?




F.) Why is it such a deep dark secret how the V.I.P program at Titan works...yes, I know, send us to the website page....that page does not explain AT ALL..

You have a six ring program and each level affects the bonus's, cashbacks and comps. No other casino makes a secret of how their program is scheduled. It can be by monies deposited, number of times playing there, but it is printed in easy to understand terms, what you need to accomplish to rise to each level. How does the Titan v.i.p program work? How do players rise through the six levels?? Not that I care anymore, but it was just one more thing I could never get a straight answer to.

It's not unusual at all for VIP programs to be a mystery.....it's certainly not unique. Do I think it's fair...NO, and yes I think it gives them leeway as to do what ever works for them with each player, but this certainly is not unique to Casino Titan.

AND THIS ISN'T MULTIPLE CHOICE, I WOULD LIKE ALL THESE ISSUES ADDRESSED...AND BY THE WAY..I DID P.M. YOU WITH THESE CONCERNS, QUESTIONS AND ISSUES AND AM STILL TRYING TO GET ANSWERS!!

 

[just play]

I'm not disagreeing with you at all. Of course, if you rely on the playthrough metre, and it's malfunctioning, it makes it hard to determine where you are in wagering. My suggestion re: tracking your own playthrough, was made solely to maybe help the OP in the future.

If the software is/was malfunctioning, then yes, the casino should take responsibility for it.

My post was in trying to determine if there was anything else going on as well? Having to wade through 13 pages of posts, just to get those two facts, is absurd. Present your case unemotionally (as best you can), and state the facts.

Given the fact there are other threads on here dealing with other casinos as well having a malfunctioning playthrough metre...the OP should consider PAB, as the rep has suggested. It really is the best way to get to the heart of the matter....cause this certainly isn't working.

I do the same thing, I have papers scattered everywhere. I do it like this....48 @ $0.40, keep doing it in rows then add up with calculator.

BUT...what about people who have LARGE playthroughs? If a RTG offers the counter and that isn't working properly, shouldn't something be done, instead of saying "oops sorry"? That seems a little sketchy to me.

I am not familiar with the PAB system, but wouldn't it be too late now, considering how much the OP has posted/said?

I myself haven't waded through all this, I have read every post, and I believe the issues the OP want answered have infact been brought up many times with no answers. Of course it's the weekend now, but Paul was here before with no answers. I usually agree when people say posters chase off people like Paul, but in this case I just see everyone wanting answers, and not chasing him off at all. (IMO)

 

[Pinababy69]

I just wanted to add my own stats for my play at Inetbet (RTG) to the thread. I am a miniscule depositor, and usually only play once a week or so, dependent if I've been a bit lucky or not. So my stats are but a drop in the bucket in comparison to other's play...but this will tell you at least why I personally have no problem with RTG. Again, I stress that it's only me, and I am NOT discounting anyone else's experiences.

Totals for 2010 (January to present):

Total Deposited: $541
Total Withdrawn: $545
Total Wagered: $10,088
RTP: Right at about 100% (January and February were I'm sure in the very low 90's, but March and April brought it back up, as they were over 100%)

And one last thing...I probably took a 50% bonus or higher on about 75% of my deposits. And my bet size very rarely goes over 25 cents a spin. In addition, there are many times I will play less than max lines ie. only 15 lines on a 25 line slot. I have had some very nice hits doing that, which I know that Vegasbum can also attest to varying your line bets, can be helpful.

Make of it what you will.

 

[just play]

Not to change the subject, sorry.

Pina...how do you make the playthroughs? Please don't say luck...lol...I need some guidance. I'm serious.

I play similar to you, (bet size, deposit size, bonuses, line bets) but I normally start off with $0.40 bets, then go lower as money goes lower. Is that what I'm doing wrong? Should I be starting with low bets?

I know these answers wont be true for everyone or work for everyone, but I am just curious on how to make playthroughs, I just cant do it, except at MG's.

 

[Pinababy69]

Not to change the subject, sorry.

Pina...how do you make the playthroughs? Please don't say luck...lol...I need some guidance. I'm serious.

I play similar to you, (bet size, deposit size, bonuses, line bets) but I normally start off with $0.40 bets, then go lower as money goes lower. Is that what I'm doing wrong? Should I be starting with low bets?

I know these answers wont be true for everyone or work for everyone, but I am just curious on how to make playthroughs, I just cant do it, except at MG's.

Wish I had an answer for you JustPlay, but I don't really. I keep my betsizes very small, as I said usually never over 25 cents per spin. If I get a decent hit early on, it's very tempting to up my bet...but IMO that is the road to ruin. More spins means more of a chance to hit something very good, and to get more spins, you have to bet smaller. Some of the RTG slots can offer huge wins, even on small bets. It really depends on what you're looking for. Some people wouldn't even consider cashing out $100 or $150 on a $15 deposit, but I do.

I also deposit small amounts because I don't want a huge playthrough in the thousands. My PT is usually never higher than about $500, which is very reachable in about four hours or so on minimum bets.

But bottom line, luck definitely plays a part, no question. If you hit nothing, it's going to be impossible to make playthrough.

I also will sometimes just deposit $10 or $15, no bonus and will go to a 20 line slot, but start with 10 cent bets, or 10 lines. If I can get it up to $20 or $25, then I will switch to a 25 line slot, and bet 25 cents.

No real formula JP, just whatever I feel like on that day, lol.

One thing for sure though, I NEVER even consider chasing a RJ. I glance at the amounts of them, but never do I play to win one. I just play my normal game...if it happens someday, great. But I suspect it never will for me...just not lucky that way.

EDIT: Off topic, but I deposited $10 at 32Red yesterday, and will post some winning screenies, just so you can see what can be done with a measly $10, lol. Very nice return on a minimum deposit.

 

[just play]

Wish I had an answer for you JustPlay, but I don't really. I keep my betsizes very small, as I said usually never over 25 cents per spin. If I get a decent hit early on, it's very tempting to up my bet...but IMO that is the road to ruin. This is what I do, and yes it IS the road to ruin. More spins means more of a chance to hit something very good, and to get more spins, you have to bet smaller. Some of the RTG slots can offer huge wins, even on small bets. It really depends on what you're looking for. Some people wouldn't even consider cashing out $100 or $150 on a $15 deposit, but I do. I do as well.

I also deposit small amounts because I don't want a huge playthrough in the thousands. My PT is usually never higher than about $500, which is very reachable in about four hours or so on minimum bets.

But bottom line, luck definitely plays a part, no question. If you hit nothing, it's going to be impossible to make playthrough.

I also will sometimes just deposit $10 or $15, no bonus and will go to a 20 line slot, but start with 10 cent bets, or 10 lines. If I can get it up to $20 or $25, then I will switch to a 25 line slot, and bet 25 cents. This would literally last me 5-10 minutes

No real formula JP, just whatever I feel like on that day, lol.

One thing for sure though, I NEVER even consider chasing a RJ. I glance at the amounts of them, but never do I play to win one. I just play my normal game...if it happens someday, great. But I suspect it never will for me...just not lucky that way. I don't play slots with high RJ's, I don't feel they hit as well.

EDIT: Off topic, but I deposited $10 at 32Red yesterday, and will post some winning screenies, just so you can see what can be done with a measly $10, lol. Very nice return on a minimum deposit. I deposited $27 last night at 3dice and played for like 10 minutes. Deposited $20 at a MG with a 30% bonus and played over 4 hours!!! Made playthrough but never go over $50, but it was soooo fun, my husband even said, wow, you haven't played that long in a while.

(Hope my "bolded" replies worked.)

 

[slotjunkie]

Talk about BS and drama! I wish some of you could step back and look at your posts and how they look to the rest of the forum members. One of you said something like, it is not just us, look at the many views this thread has. I think that is close to what one of you said. I do not have the heart to go back and get a direct quote by whoever.

Of all the views this thread has gotten, why is it that it is pretty much the same handful of people posting this junk. It is sad that you all seem to think alike. No wait, that is the mob mentality that we see from time to time everywhere in life.

If I had a quarter for every time someone said "slots are tight", they have "changed" the payout percentage, they lie, they cheat, and on and on and on, I would be rich.

I am totally disgusted by the cries of "they are cheats" to casinos that are on the good side of "the list". When someone posts drivel like I made 20 or 30 deposits and never could cash out, I want to scream! If you deposit even a few times and don't win, why not change to another casino? You all are trying to chase your losses and then you are blaming the casino and calling them rogue.

All I can say is I hope you handful of people are happy that you ran off a good casino manager that was honestly trying to work with you. He certainly did not deserve the complete lack of respect you all showed him.

Keep on spinning your tales, and that's what they are, if you are not willing to post "proof". I don't know about the others that have read this and not made a comment, I simply know I think you guys are totally offensive, and continue to beat the imaginary drum of "they've tightened the slots, they should be rogue".

I should have so much money to deposit and play as much as you do, I think I might use a little more common sense than some of you do.

This is strictly my opinion. I have not been given any perks, or have not won random jackpots "on purpose" so the casino can say "we pay" and "you too can win".

Totally ridiculous, all of you.

Good casino managers don't tell you , "you can't win on small deposits"!

 

[slotjunkie]

I agree that we should give him a chance to present Titan's side, as he said he would if he received permission from Spinner. Cheers.

How many more times has he posted since she gave him permission...and not one of those post have not even a piece of the emails(evidence) he so badly wanted everyone to see

 

[slotjunkie]

This has become so incredibly funny. I can't decide if I should laugh or cry.

The big casino man has been chased off the forum??? Some of you are completely nuts...making, finding, shouting out excuses for him!!!
Others don't read things in their entirety.

I think quite a few of you are afraid of having to face the facts, look for the answers and even want the answers, the answers might pop your own " reality check " bubbles!!

It's no wonder things like this are allowed to continue. It becomes an issue of debate to the players and the " answer man " slips behind the curtain...once again.

He hasn't been allowed to give his side....Questions, clear questions were put to him and still to this day, not a single one has been addressed.


If I'm so full of it......why didn't he run in right at the very start of this and post the play log stats. Shouldn't those be all the answer..all the protection he needs??

All the issues raised here, were from a player who was playing there consistently, very consistently as we all well know by now.
Do you think these are details someone would get by running around to all the casinos and then popping in at the casino off and on.
NO, I think the reason I caught all these issues was because they were the only place I was playing and I was playing there continuously....that is how I was able to finally notice the same things happening and the inconsistencies..

Here, was another player who had issues with the playthrough.....so it would seem.



Hi PAUL,
I have sent numerous emails to debbie but no response, The playthrough was not right they said it was but everytime i spun it took 50 cents off not 1.00 like it was suppose to i went to withdraw and i know i made the playthrough but it still had a playthrough and i couldnt take my winnings please help..........


..where is the rest of that conversation???


Well, kill the messenger, I don't really care. I think it's BS that the forum reps can come in and tell everyone about their new games, their new bonus or a promotion...but when some serious questions or issues arise, they can step in, create the illusion that there are plenty of good answers and reasons and then disappear.

And some of you guys are the ones that allow him to do so.

Why would we ever imagine things will change?







AND THIS JOD..



Talk about BS and drama! I wish some of you could step back and look at your posts and how they look to the rest of the forum members. One of you said something like, it is not just us, look at the many views this thread has. I think that is close to what one of you said. I do not have the heart to go back and get a direct quote by whoever.




IF YOU HAD TAKEN THE TIME TO GO BACK AND GET A DIRECT QUOTE......you would have found, that the foundation for that being brought up was people wanting, waiting and looking for answers.....there was no insinuation made that those many people agreed with anything..sometimes having the heart to go back and really read whats there can prevent people from putting their own creative spin on things.




What is totally ridiculous is that you seem to think that we should just float around aimlessly and no casino should have to account for anything, if things are not right, well, just move along...don't question, don't ask, don't expect fair play and don't expect a casino who advertises themselves as honest, trustworthy and filled with integrity to ever have to answer to anything!!



It's mentality like yours that got us here..they know how much they can get away with and we continue to let them.



Yup, some dirty rotten business starts up, throw a few winners out there to shut them up and we don't have to address the issues of any importance anymore. I mean really, so the play through requirements window isn't acurate, the random jackpots are suspect and the stats are no where to be found.....hell, just go on to the next casino and hope things are better or different and let everyone else find out for themselves...lesson learned.

I liked your bold

 

[slotjunkie]

13 pages and almost 130 posts, and there is NOTHING here but (once again), the slots are too tight, I lost x number of deposits in a row. Same old, same old.

Spinner, you have received 5 pages worth of playlogs...obviously too much to post on the forum. So here's a suggestion for either you, or for Paul when he returns after the weekend (with your permission).

Ask for your RTP stats for January, February, March and April. Amount deposited, amount of bonuses, # of spins taken, average betsize and RTP. Let's see it broken down month by month. You can get this from support, or Paul can get it and post it. That is what I would like to see.

Also, regarding the playthrough counter...this problem was not isolated to Titan....someone near the beginning of this thread pointed you to another thread here that highlighted the issue. I am pretty sure Lock Casino was also affected, and probably more...but I only play at one RTG (Inetbet) and I didn't notice anything myself, so can't comment.

Nifty made an outstanding suggestion...keep track (even roughly) of your own playthrough when using a bonus. My desk is a mass of paper, from doing just that. Yes, we should be able to rely on the PT counter...but hey, anything can go wrong. I just write down which game, size of bet and # of spins. Then I add them up and I usually get a number very close to what is showing in the cashier as playthrough remaining. Of course, this means you will have to count your spins....whether one at a time, 25, 50...whatever. I seldom use autoplay on RTG, so generally I keep a rough count spin by spin.

Other than your playthrough not showing correctly, and questions re: your RTP over the last four months....what are your issues? Am I missing something?

"13 pages and almost 130 posts, and there is NOTHING here but (once again), the slots are too tight"


That is simply not true! She has a valid and very serious problem here! Which is the same problem that many others are especially having at Casino Titan, but are obviously afraid to post on the forum because of the chance of being called a whiner and not having anything to complain about!



"Other than your playthrough not showing correctly, and questions re: your RTP over the last four months....what are your issues? Am I missing something"?
$10,000 and not one win to mention! Oh I am sorry $1500 that she didn't no about...And please don't say why did she keep playing there...because she fell for the "amazing customer service act and we are here for you to make your casino experience the best act"! Unfortunately it cost her $10,000 to finally say "hold on, WTF..." But she finally figured it out before it got worse!


"Nifty made an outstanding suggestion...keep track (even roughly) of your own playthrough when using a bonus"

So not only continue to lose my money, but also work for the casino as an accountant for free(counting playthrough) All the billions of dollars they make and they can't provide players (who are the ones making it possible for them to even have a successful business) with a properly working casino Give me a effing break! You guys can't be serious!

 

[RedAndi]

Suzecat,

It would have been hard for the poor rep to answer any questions, no one wanted to listen. They kept spewing their garbage and disdain every time they posted.

Actually I have been waiting for him to answer the specifics also. There are some that were asked a few times that I am curious about, and have been following the thread to see what Paul has to say. I think he is "safe" to come in and respond, not many have really ATTACKED him (not in my opinion), mostly the thread starter is the one who is really heated with his/her wording. Seems like the majority is just curious to see what his answers will be.

 

[silcnlayc]

slotjunkie:

"Nifty made an outstanding suggestion...keep track (even roughly) of your own playthrough when using a bonus"

So not only continue to lose my money, but also work for the casino as an accountant for free(counting playthrough) All the billions of dollars they make and they can't provide players (who are the ones making it possible for them to even have a successful business) with a properly working casino Give me a effing break! You guys can't be serious!

Excellent observation slotjunkie, since gambling is supposed to be a relaxing experience and trust should be the ultimate so no need for pen and paper now is there since most on here claim the casinos are so honest? NO need for pen and paper when you are only playing "FOR FUN" with real money as claimed???

Why would anyone play slots, and keep track of their wagers if not to make a profit and WIN?

.

 

[PaulTitan]

The casino decided not to publish the emails, if we will then it will be unprofessional and will become personal and we do not want to put the player in an uncomfortable situation.
I do not want to add more fuel to this thread, here is my final reply on this matter, although I’m sure more things will suddenly “pop up …..” as always…

A.) How can a player have a 1500.00 withdrawable balance and never know they had it?

the player need to check his balance- the balance is available all the time in the game window on the bottom of the screen on the left – any player ever played online knows that.
On few occasions you could obviously have withdrawn, please look at the numbers below- each one of those times the bonus balance converted into real cash and was available for you to cash out, but yet you have continued playing ( see example below):



3/17/2010 1:14:06 PM 1812946 Bonus Balance Converted Amount: 413.36
1/7/2010 11:59:53 PM 1445640 Bonus Balance Converted Amount: 537.84
12/24/2009 12:36:39 AM 1396137 Bonus Balance Converted Amount: 253.63
12/12/2009 11:02:02 AM 1377429 Bonus Balance Converted Amount: 792.29
11/22/2009 7:06:56 PM 1303516 Bonus Balance Converted Amount: 1475.53
3/2/2010 8:29:54 PM 1746270 Bonus Balance Converted Amount: 182.71
12/24/2009 12:36:39 AM 1396137 Bonus Balance Converted Amount: 253.63
12/19/2009 12:38:22 PM 1388243 Bonus Balance Converted Amount: 134.47
12/17/2009 5:44:57 AM 1383952 Bonus Balance Converted Amount: 90.52
12/10/2009 6:42:01 PM 1375176 Bonus Balance Converted Amount: 44.36
12/4/2009 2:23:02 AM 1348538 Bonus Balance Converted Amount: 45.10

The player continued to play and made his balance higher:

Balance(s) During Game Number 25878643
Time Transaction Started Balance After Transaction
11/22/2009 7:12:06 PM $1,543.21

Balance(s) During Game Number 25885530
Time Transaction Started Balance After Transaction
11/22/2009 7:39:34 PM $1,547.17



You can obviously see the time frame and that the player chose to play her winnings.

How is this possible? How can a player have any confidence in a casino if they


can't trust that the playthrough and withdrawable features are accurate. That truly is downright criminal, it was bad enough when I thought I just never won, you only made it worse by making the sudden discovery ( poof, the magician again) that i could have won?

As can be seen above the player has finished the WR more than once.

Please note: even if the playthrough calculator was counting .50 instead of $1(which did not happen- you can verify this in the log and see it for yourself) it still finished the WR on those times, so this claims does not even make sense –it’s pure rage against us and an attempt to harm our integrity.

Please explain the " funny" numbers on the random jackpot figures...( why would uninstalling and reinstalling the casino have anything to do with these numbers??? ( smoke and mirrors..)

There is no need to uninstall and reinstall the casino, all you had to do is leave the game you were playing and go back to the same game immediately, the real jackpot value would have shown.
check here for more information , this issue was discussed on this thread:
https://www.casinomeister.com/forums/threads/rtg-return-to-player-percentages.34959/

Fairness and integrity, how are those raffle winners chosen?? Two raffles right in a row, three of ten winners the same with at least a couple of thousand entries. Seems like some people have no luck and others...HAVE ALL THE LUCK!

This is the email that our VIP manager sent the player long ago after trying to reach her in every means possible, while she kept ignoring us:
Hi Marianne,

I understand that you do not wish to talk with me but ill try to answer you via email as best as i can.

Our marketing manager explained me exactly how the raffle was conducted so I can pass it to you.
Each player who made a deposit during the promotion days received a unique deposit code attached to his deposit.
When the promotion has ended, our finance manager took all the players who were eligible to participate in this promotion and collected all the deposit codes of these players on the promotion days and inserted them into software that "chose" 10 deposit codes randomly. Those 3 players in question had a big number of deposits which made their chances to win bigger.
Since you enlightened us regarding this subject, our marketing manager has assured me he will change the way we are conducting out raffle and he is reviewing other methods that would give equal chance of winnings to all players regardless the number of times they deposited.

Marianne, as you said, we have worked long and hard to create the reputation we now have. We are honest people and I assure you we have no reason to provide false winners, it’s not in our best interest and it’s not our way of work.
I would also like you to note that there were 4 months in between the 2 promotions in question and in all the other promotions we had(we have at least 1 big promo per month) none of the winners won twice. I implore you to think about what you were about to do, we have shown you nothing but courtesy and ,all of us, including Our wonderful team , always tried to provide you with the best experience possible. Should you publish this you will not only be gravely mistaken, you will cause other players to think this way and Hurt a lot of people who did participate and enjoyed our promotion.

Finally, I'm so very sorry we got to a place where you feel this way. I took the time now to read some of our past emails to each other and there were a few times when you got a little upset over some stuff but I was always there for you then and we solved it together. I really hope this will be one of those times.

I'm sorry I couldn't tell you all this over the phone but I’m sure you have your reasons. Please think about everything I just explained and let me know how you feel. I hope we can put this behind us, I promise it will not affect our service level and I still consider us as very good friends.
In your last email you were referring to an agreement that can come out of this? Please explain me what you were thinking about dear and I will check with my manager if we can approve it for you as compensation for the way you feel and your long, unlucky period with us. Marianne, I hope I’m clear enough when I say we do not want you to leave us.
I do not expect you to start over in another place and I’m certain we can work this out together.

I will truly appreciate if we could set a time to talk this over the phone if needed and resolve the issue.
Hope to hear back from you soon

Sincerely yours,

Neil

What did those stats turn out to be on those hundreds of pages of play logs??

Total deposits: $8905.00
total games played: 422,836
Total Bets: $219,119.69
Total payout: 91.5%
Please verify this info with the game log you have received from us.
• I remind everyone, the casino payout is not determined by a single player. Casino payout differs from a player to a player, one could have 300% payout while other have 97%

Why, in all I hold sacred, would you guys have mailed me virus's like that when the

%$#@ hit the fan?? No one has made a mention of that because no one can really

even consider to believe it is true. I still can't really get wrapped around that one!

I’m sorry but this is just not true. We never did and never will do such thing; these accusations against us are pure lies and make no sense. It only shows the attitude the player have against us by making false assumptions and shooting them at us, hoping to harm the casino reputation.

Why is it such a deep dark secret how the V.I.P program at Titan works...yes, I know, send us to the website page....that page does not explain AT ALL..

There is no dark secrets , the player has requested and received an email from the casino manager with an explanation about the VIP program.
To whom it may concern:
Our VIP program is defined by many factors which include: time since registration, total comp points earned, last activity date, total bets, avg bet, total games played, total deposits and more factors that apply to each player individually.

All questions were answered.
Take it easy y’all and have a good week.

Paul.

 

[spinner0206]

WELL, You have DEFINITELY PROVED TO ANYONE HERE NOW, THAT YOU HAVE NO INTEGRITY AND WHAT YOU SAY CANNOT BE TRUSTED!!!!





Those 3 players in question had a big number of deposits which made their chances to win bigger.






YOUR WORDS EXACTLY.........AND YET WE CAN ALL SEE, THROUGH YOUR OWN PRINTED RESULTS THAT 2 OF THE REPEAT WINNERS HAD THE VERY LEAST AMOUNT OF ENTRIES THAT IS POSSIBLE!!!! HOW MANY DEPOSITS DID SOMEONE MAKE WHO HAD DEPOSITED A

TOTAL OF 218.00 ( AH, MIN, DEPOSIT 25.00 WHICH WOULD MEAN THE MOST RAFFLE TICKETS THEY COULD HAVE IS 8. AND 90.00 IN DEPOSITS...AH, THAT WOULD BE ABOUT 3 DEPOSITS...THIS IS IF THE MIN. DEPOSIT WAS MADE.



I do not believe that casino titan considers that 218.00 and 90.00 in a full weeks deposits would qualify for a big number of deposits!!!!!!!!!!!!!





How can players decide truth from fiction for if one thing you say and print.....is proven to be false.........why and how can everything or anything else you say hold any weight!



You're right.......it doesn't.



and whatever figures you now want to post that could have been cashed out.......could only have been considered to be cashed out had the player been aware!!!!





GUESS the only answer that I would have as to WHY they might send me a virus, I think it would destroy all my email and all the stats they sent me........

But truly, would ANY accredited casino, trustworthy, honest, reputable casino with integrity do such a thing???

All I know is that was the first time I ever saw the anti virus work, the beep and then the warning pop up asking you what to do.



I immediately contacted casino titan, two or three times about the virus.....Not one time was it even addressed..not even to deny it.


Also, this didn't just start last Thursday, I have been asking these same questions for over three weeks now. So yeah, it's the weekend now, and yeah, the longer they have to get creative, the more suspicious the answers..Because if one player who drops 10 grand there can't get answers when the money stops coming in and I was left no option but to come and hope to get some here!! They should have already been gathering the information, they should have already had the information.....AND MAYBE IF THAT INFORMATION LOOKED BETTER, IT WOULD HAVE ALREADY BEEN HERE!!!!









BELOW IS THE ANSWER I RECEIVED WHEN I had to keep asking where the raffle winners were posted. They kept saying the were running in a ticker in my casino......they were not running inside a ticker inside my casino.......One more case I forget to mention where things weren't working correctly in my casino???? I asked them five times before I could finally get the results.



Every deposit you make will be assigned with a unique deposit number



Titan team is proud to publish our Spring promotion winners

10 happy winners have collected a total amount of $7248!!!
Look for your login name in the following table, Congratulations to the winners from the whole Titan Team!
Login Dep amount during promotion days Wins
Guyl $4,260 $2500
Endertime32 $1,746 $2500
loujay03 $300 $600
laurie2001 $218 $436
hank $165 $330
jimmerchant $150 $300
raiderjw $100 $200
wjj29 $90 $180
bruce2725 $60 $120
debzy $41 $82


the three " winners listed below " were also winners in the January Raffle. That's three identical winners of 10 in each raffle out of thousands of players.

ENDERTIME32 1746

LAURIE2001 218

wjj29 90



> Date: Sat, 2 Jan 2010 17:32:28 +0000
> From: [email protected]
> To: [email protected]
> Subject: the winners of the raffle
>
> Dear Marianne,
>
> Here is what is written in the ticker: Congratulations to our raffle
> winners: endertime32, maximus1, petertitan, triciasell, millie54,bonsai,
> medtrans, pmm2008, laurie2001, wjj29, nagrinch, lillyfire, bexster,
> mcbody & lauramac
>
> You have a gift from Neil in your account, we are sure you will have
> more luck next time.
>
>
> Kindest Regards,
> Casino Titan Customer Care
>

Now, I can't imagine what you guys will come up with in this.........THOUSANDS OF PLAYERS, A COUPLE OF THOUSAND ENTRIES BETWEEN THEM ALL AND THREE OUT OF TEN WINNERS ARE THE SAME..........in back to back raffles...

in fact Paul boasts, thousands of happy winners every hour....so to me, in two raffles back to back, and three winners out of only 10 chosen the same...well, that's just WOW !!!



But I suspect I'm just being paranoid now....right........

 

[bb28]

Well it's not going to be the popular opinion but Paul did explain a lot in his reply and I commend him for his effort. It looks like he addressed all the issues brought up. Spinner..it sounds like to me that you've got a case of sour grapes at the casino and you are mad at yourself and them and you've got a problem with hitting that cashout button. Also.......your very first post here you were already on a kick of bashing Casino Titan but you were smart enough to not name them at that time. You had an agenda from the start. Your stats..Total payout: 91.5%, not bad at all.

And.......before anyone starts on me, I've never played there.

 

[nisosbar]

Thanks Paul.

I'm not sure what to think now.

 

[bb28]

Spinner in your long winded reply after Pauls......you mention the raffle several times, funny how you don't have much to say now about your payout, now do you?
Paul admitted that the way they did the raffle was flawed.....what more do you want? Blood?
Them sending you a virus.....I call BS. What were you doing when your virus software alerted you? What kind of virus software do you have? What email client were you using? What did the virus warning say?

I think you are pissed.....and this whole thing is about seeing what you could get out of them and when you didn't get what you thought you deserved for your losses, you came here to see if you could get a little support from others and do a little damage to them.

 

[LaurieJim]

I just wanted to say that laurie2001 isn't me, darn it:sob::sob::sob:

 

[spinner0206]

What can anyone say about payouts that were showing on one side???



They are the ones who suddenly came up with the idea that payouts had even been possible....I didn't know until a week ago that they were taking the stand that payouts even could have been had!!



If I owned a casino and some player was badgering me about never being able to win, cashout, play was god awful..........HELL, damn straight I would have informed them that they could have cashed out!!!!!



If you have a player who has played that kind of money and IS taking issue with the casino about no wins..........that point could have been made months ago!!!



Considering the best figure he shows



11/22/2009 7:12:06 PM $1,543.21



THEY would have been telling me I was full of %$#$ AND I COULD HAVE/SHOULD HAVE MADE A WITHDRAWAL.......



But if that withdrawl had not been visable to the player, than it wasn't good for anything.



I don't think any casino would keep corresponding with a player and not bring up the fact they could have been withdrawing all along....ESPECIALLY if that was the consistant complaint being made. Which it certainly was!!



AND yes, I will talk about the raffle, integrity and honesty are a pretty big deal!! They are not NEW to the business, they have grown and expanded and changed whatever, but they are NOT new...to say that a mistake has been made when you are called on something, gee, I guess you would have to call it a " mistake ".

How can you say the three identical winners had big numbers of deposits..when it is plainly clear...they did not.

don't say a mistake was made and then in the same breath try to say that it was because they had so many deposits when they indeed HAD THE LEAST AMOUNT OF DEPOSITS!!

THAT IS LIKE SAYING...SORRY A MISTAKE WAS MADE.......OH, BUT IT WASN'T REALLY A MISTAKE......



AND gee, sorry but after you played all the money out that you are willing to " donate " to us.......we thought we'd let you know.......you could have been withdrawing all along...if only you'd known....



Yeah, this was my agenda all along, I wanted to lose 10 grand to casino titan and then not cash out and then come here to moan about it.



AND NO, I also don't see any good reason for the random jackpots to lose 1000.00 one week, gain 12.00 one week or 58.00......and there is no reason that random jackpot figures would change because a casino was uninstalled and reinstalled. Your money is still there, why would numbers within the casino change.........NOPE...NO ANSWER...no valid answer anyway.

 

[slotjunkie]

Excellent observation slotjunkie, since gambling is supposed to be a relaxing experience and trust should be the ultimate so no need for pen and paper now is there since most on here claim the casinos are so honest? NO need for pen and paper when you are only playing "FOR FUN" with real money as claimed???

Why would anyone play slots, and keep track of their wagers if not to make a profit and WIN?

.

EXACTLY!

 

[just play]

Yeah, this was my agenda all along, I wanted to lose 10 grand to casino titan and then not cash out and then come here to moan about it.

Everyone is making me laugh tonight!!!

This line is great!

Not to make light of your situation Spinner0206.



One thing I find strange is how Paul decided against posting these "tell all" emails.

Just so I understand this....the counter was faulty for all these months? If so, what about all the people who rely on that counter and lost their money because of that? Will they be reinbursed? If the counter was not faulty, then I don't understand this comment by Spinner0206...."you could have been withdrawing all along...if only you'd known...."

 

[spinner0206]

You see, actually one of my complaints all along was the fact that I had NEVER won, never made my playthrough except a handful of times when the withdrawal amount showed less than 100.00.

It was not until a week ago that Casino Titan said I ever could have withdrawn. This was news to me...as my never ending song had been, I could never make the playthrough and never make a withdrawal and never win!
Suddenly, when the money stopped being pumped in there, then they say, oh, well you could have withdrawn several times.

It never, ever showed in my casino that I could have withdrawn...after my first month playing there..I became religious about checking the playthrough and just wanting to prove to myself that a withdrawal was possible...believe you, me........a 1500.00 withdrawal would have been more than satisfactory to me. I would have been estatic!
If I had been bombarding them with emails that whined and complained and cried and moaned about never winning.....wouldn't that have been the time to say......' but you could have withdrawn several times and never did, you kept playing....'
That would have shut anyone up......you can't complain about not winning if you aren't withdrawing when you have the chance......but you don't bring it up and complain if you had the chance and didn't take it.....beat yourself up, sure, but you don't go beating everyone else up because you didn't take a cashout when you had a chance.
If they had said this months ago, about the possible withdrawals, the red flags would have been more than just waving, because I would have known absolutely that something was very, very wrong...for I never saw one!!

When this was all still between just me and the casino and we were communicating consistanly, if cashing out had been possible, why not throw that at me then.....we can't blame the casinos when players win but want to keep on going......and players don't blame the casinos when they've won but decide to keep going. We persecute ourselves for not having the disipline to make the cashout.
We cannot make the decision to cash out however, if we do not see the ability to do so in the playthrough/ withdrawable amounts window in our lobby.
So it seems too easy to say now, $10,000.00 later that there were cashouts available. If it hadn't become such a crusade with me...I might have had to believe it, but this was my main objective, my primary goal...one successful cashout.......you can't have a cashout without checking your playthrough and I was meticulous about checking that playthrough!!!

It's just too easy and too convenient to now say that withdrawals could have been made.

The shady dealings with the raffles and the random jackpot numbers just made things all the more real.

How can you trust and depend on one aspect of the casino...if the inner workings of ALL things is not as it should be.