- Joined
- May 13, 2014
- Location
- Wolverhampton
Hi Guys - Just some advice here if anyone can help please, I've attached the email I was asked to send (by live chat) save me typing it all out again, hope no one else has had this experience, I appreciate we are talking 'pennies' but as a small but regular depositor it has really 'rubbed me up the wrong way' and i had to destress via sharing this bad experience. As I'm fairly new to Casino Meister can someone also advise me how to 'thank' respondants - Cheers All!
** PLEASE FORWARD TO MANAGEMENT AS A FORMAL COMPLAINT - THANK YOU ** Please read in full.
Dear Sir / Madam
I have to express my serious disappointment regarding my most recent experience at your casino.
The Monday offer which you have been running recently (deposit £10 - Play with £30 (200% bonus)) gives me something as a small depositor to look forward to after the weekend.
Once before, during September I did not get the bonus, visited live chat and was told the promotion had ended, fair enough.
However when I got your e-mail saying the promotion was back, I thought, great but this time I will check the terms and Conditions so not to fall for the same mistake twice.
The terms clearly showed that the promo ran until 26th October and I have received no communications to state otherwise.
So imagine my annoyance when I deposit today and hey presto no bonus again, not good at all.
A visit to live chat again proved one thing, they are not interested and do not care, it seems customer care from Mr Smith is bottom of the list, no offer of anything and no previous information advising me that the promo had been withdrawn, despite T&C clearly stating 26th for the end of the promo.[/U][/I][/B]
I deliberately save my deposit for this promotion as my gaming budget is only a small one, however I do not expect to gain a big win or withdrawal particularly but the great 200% allows me to maybe extend my play time a while, the main reason I play.
Once again live help were polite and heard my point but they did not seem bothered or interested in customer care at all.
I would respectfully request that something is done about this as it's nothing I've done wrong, today I feel I've just been fobbed me off with 'promo withdrawn' which is simply not good enough.I'm a very experienced online casino player across numerous sites and never have I been treated like this in 10 years of playing.
Many thanks in anticipation
Jonathan Mincher
** PLEASE FORWARD TO MANAGEMENT AS A FORMAL COMPLAINT - THANK YOU ** Please read in full.
Dear Sir / Madam
I have to express my serious disappointment regarding my most recent experience at your casino.
The Monday offer which you have been running recently (deposit £10 - Play with £30 (200% bonus)) gives me something as a small depositor to look forward to after the weekend.
Once before, during September I did not get the bonus, visited live chat and was told the promotion had ended, fair enough.
However when I got your e-mail saying the promotion was back, I thought, great but this time I will check the terms and Conditions so not to fall for the same mistake twice.
The terms clearly showed that the promo ran until 26th October and I have received no communications to state otherwise.
So imagine my annoyance when I deposit today and hey presto no bonus again, not good at all.
A visit to live chat again proved one thing, they are not interested and do not care, it seems customer care from Mr Smith is bottom of the list, no offer of anything and no previous information advising me that the promo had been withdrawn, despite T&C clearly stating 26th for the end of the promo.[/U][/I][/B]
I deliberately save my deposit for this promotion as my gaming budget is only a small one, however I do not expect to gain a big win or withdrawal particularly but the great 200% allows me to maybe extend my play time a while, the main reason I play.
Once again live help were polite and heard my point but they did not seem bothered or interested in customer care at all.
I would respectfully request that something is done about this as it's nothing I've done wrong, today I feel I've just been fobbed me off with 'promo withdrawn' which is simply not good enough.I'm a very experienced online casino player across numerous sites and never have I been treated like this in 10 years of playing.
Many thanks in anticipation
Jonathan Mincher