Microgaming - What a mess!!!!

[vinylweatherman]

Brilliant, 4 new games and 2 more dead casinos for me.

Music Hall and UK Casino Club have now stopped working alltogether. Music Hall just didn't have the new games & support told me to uninstall it and reinstall from the new download - now it's broken completely. What are those inept fools at Microgaming doing about it? How long are they going to rest on their laurels as fewer and fewer of their casinos work properly? Are they going to release the repair kit they did for Fortune Lounge more widely?
The fortune lounge kit didn't work though, so perhaps not. Annoyingly, I have money that I can no longer get at.
Does anyone at Microgaming have a clue? This rule that their employees can't play the casinos has a negative side, they never experience these issues.

 

[GrandMaster]

Brilliant, 4 new games and 2 more dead casinos for me.

Music Hall and UK Casino Club have now stopped working alltogether. Music Hall just didn't have the new games & support told me to uninstall it and reinstall from the new download - now it's broken completely. What are those inept fools at Microgaming doing about it? How long are they going to rest on their laurels as fewer and fewer of their casinos work properly? Are they going to release the repair kit they did for Fortune Lounge more widely?
The fortune lounge kit didn't work though, so perhaps not. Annoyingly, I have money that I can no longer get at.
Does anyone at Microgaming have a clue? This rule that their employees can't play the casinos has a negative side, they never experience these issues.

If you just want to get your money back, you can always use the flash casino. I am surprised that so many people are having problems. I always had cheap generic PCs and I only had a problem with a casino once, VIP casino was using 99% of CPU time, but it got resolved quickly.

 

[vinylweatherman]

MG

Flash is an option, yes.
My biggest gripe is the lack of action on the part of MG in resolving this. It seems that not all are affected, so something must be different in the way the broken ones interact with the servers to cause this. It is the first time I have had this problem with the full install version, where it should not need to download the games in the first place. The 4 others I have in this group updated really smoothly. Without access to any source material or manuals, how do they expect users to address these problems themselves - believe me I have tried and I know a fair bit about computers.
I would like to know what EXACTLY the casinos slip in on installation, I suspect that some slip in more than they say, and cause these problems either for their own, or other, casinos. I saw one complaint about Java slipped in with one MG causing it to fail. If I knew what was with the casino I would know what to look for when diagnosing faults. The "Help" available to users is poor when it comes to these issues as it is pretty basic. I have temporary custody of a new XP machine, and there are problems here too (not necessarily the same ones though), so it's nothing to do with my PC being too old.
I have asked whether the configuration of my connection could be a factor, but MG don't have a clue what settings are OK, they say it should work on all connections if I disable my Firewall & Virus software.
Microsoft have admitted to screwing up with a patch, but say it's fixed and would have affected very few users - I have downloaded this fix and got rid of the original bad patch to no avail. I have reinstalled Internet Explorer from scratch too! I have tried making Netscape the default browser, no luck!
Worse, Music Hall are sponsoring SlotJunkies - and now I can't play that one till it's fixed.

 

[GrandMaster]

The "Help" available to users is poor when it comes to these issues as it is pretty basic.

This reminds me of my ISP, whose solution to every problem is to delete cookies and temporary internet files.

 

[vinylweatherman]

EUREKA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

I have solved the problem of the infinitely looping MG launcher!!!!!!!

I am now in Music Hall again!!!!!!

I will see if it works in the other screwed up casinos or just this one!!!

 

[paul02085]

I remember bitching about MG software as far back as 2001 and it still is a pain in the u know where. I agree that the amazing thing is that they still havent fixed it. You would think with all the money they have made they could get the problem resolved, but nooooo.

 

[Ivy29]

Problems

What is so strange to me is that it's not just one or two problems everyone is having, but a whole bunch of different symptoms.

I got a CD from Ruby Fortune, and it installed up to the screen with the 100% lines and just hangs, never loads.

The only one that I could download from the internet and install and run was the Bellrock one that I intalled from a link the rep left here. Saw 40 games I'd never seen before! But, it still won't download the new additions. That problem is universal for me, and has been since March.

I know someone who hasn't had a problem ever, went to reinstall a casino and got the dreaded loop, so if you get that figured out, Vinyl, I'm sure she'd appreciate knowing the fix. As expected, they have given her the song and dance list to try to fix it, but I'm not sure she's gotten it to work yet.

 

[twiddles]

I have solved the problem of the infinitely looping MG launcher!!!!!!!

I am now in Music Hall again!!!!!!

I will see if it works in the other screwed up casinos or just this one!!!

May I ask how you solved it?

 

[max1mike]

ivy. sounds like you may have an issue with your firewall/anti-virus S/W.

many times i try to launch an MG casino and it stalls, i go check and the process is being killed by my anti-virus proggy.

simply go allow it to connect to the net and set your preferences to continue to allow it, you should have no problems getting the new games.

then again, im a carpenter, so what the heck do i know from computers

 

[twiddles]

ivy. sounds like you may have an issue with your firewall/anti-virus S/W.

many times i try to launch an MG casino and it stalls, i go check and the process is being killed by my anti-virus proggy.

simply go allow it to connect to the net and set your preferences to continue to allow it, you should have no problems getting the new games.

then again, im a carpenter, so what the heck do i know from computers

I have tried everything! Even the useless clearing cookies and all that rubbish. Its very stupid that they can't get the fix right the first time, I am eager to hear what Vinylweathermans fix was so I can give it a bash.

 

[vinylweatherman]

The fix (verified twice so far)

My fix has worked on another looper, so here it is:-

1) Look for the folder that contains the casino.

E.g c:\program files\crapptcasino

It will contain a few system files and another folder also of the same name.
Go into this second folder and it should contain loads of folders, a few for each game plus some more for other components.
Scroll down till you find a simple file at the end (Other than a few stuck CAB files, it should be the only one). It should be called "Mupinfo" - no extension.

Delete the bloody thing.

Relaunch the casino from the desktop icon.

The casino should then behave normally when in update mode, being that the loading screen will only relaunch ONCE, and the progress bar will run more slowly. Log in and allow the casino to download everything it wants to.

It will download the Mupinfo file from the upgrade server, but it will then recognise that it has updated itself. It may take a while to update as it will have to rebuild itself more than just the new games, as well as having to rebuild the local Mupinfo (the downloaded one is just a skeleton to define the lobby and menus).

This file may also hold the key to the other issues with MG casinos. It is written almost in "plain English", and appears to assign values and flags to customise the build to suit the operator. Understanding what these values are, and what they control, may lead to solutions for some of the other MG issues that some users are having. This file is very big though, too big for Notepad, but will open in Wordpad.
I have noticed too that the casinos have put on a lot, they now seem to be 177Mb, from 95Mb in the Summer!!! - There is a price to pay for better quality graphics it seems. This increase cannot be put down simply to the new games themselves. (12-16 new games do not double the size of the installation). Space problems may become an issue for keen players with small hard drives.

It would be interesting for you to post whether this fix has worked, or if it has not worked in any instance. It is a "dirty" fix, bit like hitting the TV with a bad picture and then thinking it fixed when it then works.

 

[Ivy29]

Problems

ETA: oops, forgot to direct this to MAX1MIKE

I wish it were that simple. Thanks for the suggestion, but I feel like I've tried everything, too.

I don't have a firewall. I have never had virus detectors, spy blocker off, pop up blocker off, tried from a freshly reformated hard drive, two different OS. I don't have anything fancy or high tech on here.

That loading lockup where it gets to 100% might be okay another day when I try it. Been there before, that isn't that unusual.

But, I can't download games through the casino itself. Period.

I wish they'd have a zip file they could send me to add to my current casino that's installed for the update.

Sorry for repeating this for the billionth time, I'm surely a top ten bitcher about MG software by now.

 

[satori]

Thanks so much for not giving up on the problem.... I just tried your fix at Vegas Palms (which hasn't worked since September) and King Neptunes (which went belly up with this new installation) and they now are working fine.

The only thing I did was to delete the mupinfo file and then launched the casino. I didn't make any other changes to my computer.. didn't delete temp files, etc. and didn't disable my anti-virus program either (AVG).

 

[GemG7]

Deleting the mupinfo file worked for me too! Thank you so much

 

[twiddles]

Deleting the mupinfo file worked for me too! Thank you so much

Worked like a champion, thanks for that. Will be sure to tell all my buddies here in Africa!

 

[Ivy29]

It worked! Thank you so much for sharing that fix!

 

[vinylweatherman]

Looking Good

It's amazing that something so simple is actually working. Puzzling why some users get this, and it is different casinos for different users, but always the same casino for the same user when they try all the usual rubbish about deleting, reinstalling, removing cookies etc that MG are so happy to trot out in their sleep. Sounds like they are trying to shift the blame onto the player for being daft enough not to think about configuring their security software and browsers. For casinos that go on about security and good practice - and then tell players to switch off their firewall and virus scanner and go on the internet to work the casino, it's a joke!
A similar fix also seems to help with the "stuck game" problem, and the same fix may help casinos that simply hang rather than loop. Deleting this Mupinfo file forces the casino to repair itself rather than assume the information it has about its own installation is correct. For a single stuck game, delete all the folders for that game and relaunch. You will see it back in red inthe new style lobby. Click on it and it will download it again, and it should then launch. Safly, it may be necessary to do this each time you want to play that game. I have to do this nearly every time I want to play Wasabi-San at All Slots.
I have taken snapshots of the Mupinfo file, before and after, to see if I can spot what is going on.

 

[Ivy29]

MG

I'd say MG and their casinos owe you about a million dollars for this fix. They'd probably say the new lobby fixed it BUT I KNOW BETTER! Like you said, its just amazing that they couldn't figure this simple thing out--THEY CREATED IT!

Not only did it fix the stuck new install load, I can now download games through the casino. SINCE MARCH I've been given the run around, it's always MY COMPUTER crap.

The only one that I ever saw own up to the problems and come up with a solution that worked was the Bellerock rep here. I still couldn't download new games even though I was able to get a full install from his off-site link.

I remember seeing an error message for that mupinfo file in the past, but I wouldn't have ever thought of deleting it.

Thanks again!

 

[bellerock]

Hi All,

Vinylweatherman, fantastic! If this is the solution, and it appears to be, I can only thank you for your persistence in looking for a solution. I will inform MGS of your findings and have them investigate the offending file.

Best regards,

Belle Rock

 

[Pinababy69]

Awesome Vinyl.....I personally have never had any problems (except with Jupiter Club), but can imagine the frustration for all the people who have been unable to play the download versions of the software. Unbelievable that the people who designed this software couldn't figure it out, and you come up with the fix all on your own. Kudos to you........now can ya fix Jupiter Club for me?

 

[tfny]

Worked for me also at thegamingclub. Thanks.

 

[vinylweatherman]

Jupiter Club

The fix for the "No Neteller" problem is to deposit in Flash and go play the download. I expect, like Mupinfo, the problems in the download are caused by other files in the various folders. Sadly, many of these are encrypted, even though they have the INF extension.
It may be possible to repair the Neteller link manually if one could find the code for it. As Jupiter Club et all claim it is a technical problem, they would be overjoyed if we came up with a solution and all their customers could use Neteller again (wouldn't they?).
I have not bothered with this group due to the bad publicity it has generated by not giving some of its players a good service, and not being open with the player base as a whole.

Incidentally, a once off error did expose the "secret" link that is launched from the Neteller icon in MG E-Cash. I asked Neteller if posting this info would pose a security threat and they didn't bother even to reply, so they can't be that bothered. The secret link actually goes to a Neteller server to initiate the deposit, and is tagged with information to ensure it ends up in the players casino account (except when it all goes wrong of course). If I have time to spare I will see if I can find exactly where the coding is.
As for the Java problem mentioned once, I have never suffered from this, however, MG casinos use Internet Explorer, but with a modified window setting, to display their "Message of the day", and homepage menus from within the software. Java could be involved here. The software calls pages directly by IP address (nnn.nnn.nnn.nnn) and not by DSN (www.crapptcasino.com). This means that often adding things to IE Zones will not always solve the problem. External calls are also made by DSN, and these CAN be fixed, such as the "No logon to loyalty, playcheck & cashcheck" problem, solved by adding "Loyalty6.microgaming.com" for loyalty account (the number varies between casinos) Other functions start with cashcheck(n), playcheck(n) and accounts(n). n is a number from 1 to 9, although I have seen 3 and 6 most frequently used. The exact one can be determined by logging on to playcheck through the website using Netscape or similar Mozilla clone.

 

[vinylweatherman]

Mupinfo fix and XP

32red have just told me that they cannot find the Mupinfo file on XP systems. Have any users managed to make the Mupinfo fix on an XP machine?
It may simply be a hidden file.

 

[dominique]

I run XP and I have had no problems at 32red and at Phoenician.

Haven't tried any others.

 

[Ivy29]

XP

I have XP and found the file right where you said it would be for All Slots and Ruby Fortune and it worked to delete it after install. A friend of mine has Win98 and the fix worked for her. So I don't think it's an OS hiding the file thing.

I have my settings on show all files, but that isn't one I would have thought would be hidden anyway.

Kind of shaking my head that these techs couldn't find a fix and now can't find the file. Good grief.

 

[vinylweatherman]

Further analysis

I have made a preliminary analysis at UK Casino Club. The rebuilt Mupinfo file is considerably changed from that supplied that was giving the looping.

The stats from Norton File Compare:-

Comparing Old with rebuilt file,

Lines Added = 262
Lines Moved = 2094
Lines Deleted = 7707

Clearly, the deleted lines (7707) are not necessary, and the added lines probably came through the normal update process. Moving lines in this type of info file should not cause problems unless the software expects them in a certain order. The fact that the files are NOT the same goes some way to confirming that this is where the error lies.

 

[vinylweatherman]

I have XP and found the file right where you said it would be for All Slots and Ruby Fortune and it worked to delete it after install. A friend of mine has Win98 and the fix worked for her. So I don't think it's an OS hiding the file thing.

I have my settings on show all files, but that isn't one I would have thought would be hidden anyway.

Kind of shaking my head that these techs couldn't find a fix and now can't find the file. Good grief.

I have passed this to the Techs at 32red who could not find the file. They may be looking in the wrong place!
This whole thing will be landing on MGS' doormat shortly, as both BelleRock and 32Red will be taking this up.
I have been personally thanked by BelleRock, and offered a little something for my efforts.
As to the "millions of Dollars" one poster suggested MGS owe me for this - well, more chance of 2 consecutive Pat Royals in my next session of J or Better, followed by winning the Jackpot on all three progressives in the SlotJunkies tournament

 

[GemG7]

That was nice of Bellerock to give you a bonus, you deserve it. 32Red should come through with the same offer. You helped a lot of people with this simple fix and also helped the casino keep depositting customers.

 

[Smokes]

The fix doesn't work for me

It seems to be a problem with the mupp.dll file for me, if I copy over an old version of it (3.3.7.108) the casinos start and go through the upgrade motion, but then when its done and upgraded to the latest verion (3.3.10.168) it keeps shutting itself down when you go to start it. Deleting the mupinfo file does nothing on my system

Any other ideas?

 

[retlaw]

I have passed this to the Techs at 32red who could not find the file. They may be looking in the wrong place!

Congratulations Vinylweatherman!!!

I fixed it on 32red but I have Windows Me.I have spend hours with IT of 32red without any result.This afternoon I told them that I had fixed it, and that they could find the solution on this forum.

 

[winbig]

The fix doesn't work for me

It seems to be a problem with the mupp.dll file for me, if I copy over an old version of it (3.3.7.108) the casinos start and go through the upgrade motion, but then when its done and upgraded to the latest verion (3.3.10.168) it keeps shutting itself down when you go to start it. Deleting the mupinfo file does nothing on my system

Any other ideas?

Found this URL, seems to be what's needed to completely remove the casino in question. Just replace the given casino name on the site with the one you're having problems with, and try the reinstall again...Might work.

BE CAREFUL!!!

DO NOT DELETE THE WHOLE MICROGAMING KEY AS INSTRUCTED OR YOU WILL MESS UP ALL MG CASINOS ON YOUR COMPUTER! Just delete the casinoname key as instructed.

You do not have permission to view link Log in or register now.

 

[winbig]

Also, it gives a long list of files to delete. I think by simply deleting the casino's directory you should be fine. I don't think MG stores the casino files anywhere else.

Warning: There is one file called mup.sys beneath the windows directory. This is NOT microgaming.

 

[vinylweatherman]

The fix doesn't work for me

It seems to be a problem with the mupp.dll file for me, if I copy over an old version of it (3.3.7.108) the casinos start and go through the upgrade motion, but then when its done and upgraded to the latest verion (3.3.10.168) it keeps shutting itself down when you go to start it. Deleting the mupinfo file does nothing on my system

Any other ideas?

This is an interesting one

I have Mupp.dll 3.3.7.108 on the now working loopers. All I can think to try, although I have no idea if this will work, is to set your Mupp.dll to "read only", which will prevent it from being replaced with the new one. You may then have a casino that you can log into, but I expect it will continually update in the background. I had a Riverbelle that kept shutting down during the Flash intro. Deleting Mupinfo did not work the either. With thousands of files in the typical MG casino, tracking it down can take a while. MGS should be doing this, they wrote the bloody thing, have the source code, and all the manuals.
I still have problems with many MG casinos, mainly errors in the update process. I suspect the entire upgrade suite is crap, and may be at the root of all the MG problems. I have tried looking for a way to upgrade the casino, then disable the Mup process till the next new game release - no luck as yet.

 

[vinylweatherman]

Chap who wrote this spyware scanner must have done his B****x in a casino!

Found this URL, seems to be what's needed to completely remove the casino in question. Just replace the given casino name on the site with the one you're having problems with, and try the reinstall again...Might work.

BE CAREFUL!!!

DO NOT DELETE THE WHOLE MICROGAMING KEY AS INSTRUCTED OR YOU WILL MESS UP ALL MG CASINOS ON YOUR COMPUTER! Just delete the casinoname key as instructed.

You do not have permission to view link Log in or register now.

Quite a vitriolic attack of online casinos (OK justified in a few cases). I have not heard of Microgaming GAMES being Adware supported. I think it is more the case of the "enthusiastic" download helpers employed by some operators when you idly browse their websites.
Rather than go through deregistering each dll file, a good registry cleaner should find them. The casino uninstaller will do this anyway. What it deliberately leaves behind are the values in the two registry keys, so that your PC will remember your account number when you next download and install the casino. Remember this if you play at work!!!!!

Clearly, they want you to buy their spyware remover!

 

[winbig]

Quite a vitriolic attack of online casinos (OK justified in a few cases). I have not heard of Microgaming GAMES being Adware supported. I think it is more the case of the "enthusiastic" download helpers employed by some operators when you idly browse their websites.
Rather than go through deregistering each dll file, a good registry cleaner should find them. The casino uninstaller will do this anyway. What it deliberately leaves behind are the values in the two registry keys, so that your PC will remember your account number when you next download and install the casino. Remember this if you play at work!!!!!

Clearly, they want you to buy their spyware remover!

The casino uninstaller will not delete the registry keys nor unregister the dll's.

 

[Smokes]

This is an interesting one

I have Mupp.dll 3.3.7.108 on the now working loopers. All I can think to try, although I have no idea if this will work, is to set your Mupp.dll to "read only", which will prevent it from being replaced with the new one. You may then have a casino that you can log into, but I expect it will continually update in the background. I had a Riverbelle that kept shutting down during the Flash intro. Deleting Mupinfo did not work the either. With thousands of files in the typical MG casino, tracking it down can take a while. MGS should be doing this, they wrote the bloody thing, have the source code, and all the manuals.
I still have problems with many MG casinos, mainly errors in the update process. I suspect the entire upgrade suite is crap, and may be at the root of all the MG problems. I have tried looking for a way to upgrade the casino, then disable the Mup process till the next new game release - no luck as yet.

Right I've tried this and it works for Ladbrokes and Lucky Nugget, but 32 Red gets stuck in a loop whereby it keeps flashing up the loading screen then re-starting, it does this until I take off the read only attributes and then its back to square one. Thanks anyway as it seems to have cured some of them. Will have to wait for my reply back off 32Red CS

 

[vinylweatherman]

Progress Report.

I have received a file containing a utility to repair MGS casinos through 32red. It seems to be the file that Fortune Lounge have buried in their help pages. Ning from 32Red tells me it is general and is supposed to work in ANY MGS casino. The instructions on the Fortune Lounge site miss out one important step - namely "repair.exe" must be moved to the program folder of the casino that needs repairing and then it should be run.

I am now evaluating this file, and if it does repair a "looper" without the need to delete the Mupinfo file then I expect this file to be made more widely available. I will also find out if the Fortune Lounge one is the same, as if it is there is somewhere we can all get it from.

I will also see if it improves other casinos that work, but with a few problems with loading some games.

 

[vinylweatherman]

repair.exe

The MG Casino Repair tool does indeed repair the infinitely looping casino. It seems to perform an offline repair and update, along with a rebuilding of the Mupinfo file. It saves a very comprehensive log file in WORD format. It takes a while to run, but is faster than getting the casino to update while logged in, even if not playing.
It has to be placed in the program folder containing the casino application to work. It will automatically detect which MG casino you have installed and will perform the repair (you have time for a cuppa at this stage!). There is no definitive end of task, it just stops running but leaves the application window & log open. One way to tell though is the creation of the log file in WORD format, which is the final action it performs. A temporary file called "repair" is also created. I suspect these can be left behind unless you need the space, although there is no real use in keeping them once you are happy with the repaired casino.
I will now have to see if it can improve casinos with other problems. All Slots seems to continually update in the background, and launches games from the upgrade server instead of the local folder.

I have attached the ZIP file containing this tool to this post. It has come from Ning at 32Red by E-mail attachment, and is what it says it is!

Instructions:-

Unzip to any folder, you should have "repair.exe".
Copy "repair.exe" to the program folder of the casino, e.g

C:\program files\loopycasino\

Go to the folder and run the tool by clicking on it. It should show the "red cross" icon. A small window will pop up to ask if you want to run the tool. Click Yes if so.

A larger window with log and progress bar will launch, with Microgaming casino repair tool as title. Time to put the kettle on
It will connect to the upgrade server and repair the casino files, logging each action as it does so. It also notes a summary, but this is a few pages down from the top of the log file rather than at the end.
On completion, it simply stops, but saves a log file in WORD format. You need to then close the repair tool window.
The casino is then repaired (with luck!)

The only other place this tool is currently available is Fortune Lounge, not too obvious and lacking in detailed instructions. I have suggested that 32Red host this on their site with decent instructions and be honest about it working for any MG casino rather than just their own.
I can't host it on vinylweatherman.net as B-ONE do not allow the hosting of files intended for download by visitors as it can clog up the service. Fortunately, it comes under the 100K limit for placing with this post. Bryan could perhaps move it to somewhere much more obvious on this website.

I have just double checked the functionality of the attachment.

Right Click to save target as and Left click should open the usual download to desktop security prompt window (Tested in 98SE).

 

[Smokes]

Thanks for that, I'll give it a go in the morning

 

[vinylweatherman]

MGS Fix

Microgaming have now issued a formal fix for the looping problem to 32Red. Players should uninstall 32Red, download it again from the 32Red website and reinstall. Their support staff will no longer be distributing the repair tool. I have asked whether MGS have issued this for all casinos but 32Red do not know either way. If any player still has a problem specifically with 32Red after following this procedure they should post here (for information) and contact 32Red support.

I have had only one instance of this repair tool failing, and that was at Riverbelle casino where it aborted with a "page fault", and could not proceed beyond a certain point. BelleRock have their own fix though - my test was on an earlier Riverbelle from the BelleRock CD.

I now have, for the first time, a PERFECT MGS Casino (Roxy Palace), after using the repair tool on it. It does NOT constantly download & churn my hard drive for 5, 10 or 15 mins when I log on - it has a couple of seconds, and then clears for full speed play - I wasted no time claiming for Thunderstruck in SlotJunkies - not much of a payout though, pretty dead with only 3 free spin rounds, 2 of which gave almost nothing.

 

[vinylweatherman]

Update

It has not escaped my attention that MGS are slipping this fix into all casinos "on the quiet" rather than waiting for the December new games upgrade.
I have found that another problem has been fixed too, the casino no longer continually churns my hard drive for 10 mins or so each time I log in.
As well as 32Red, I have noted the fix has spread to All Slots, and part of the Casino Action group. It is simply a matter of logging on as normal and when the fix arrives you will get the "double launch" usual for a new games upgrade; after which you should let the casino download all it wants to. Next logon should be to a fixed casino. It should not be necessary to use the repair tool, but I am sure that some applications may be sufficiently damaged as to prevent the automatic fix from taking hold. The repair tool is a better option in this case than downloading again, especially on dial up! I will retain a copy, and the copy I posted earlier in this thread is available till Bryan removes it!

 

[Smokes]

Hmm 32 Red still doesn't work for me, after trying the repair tool, which just sat there for 30 minutes and did nothing, and re-installing from the website, it still just hangs on the loading screen then dissappears after a minute. The only way around it for me now it to copy that older mupp.dll file and make it read only

 

[Woodchip]

Fixed!

Well I've finalled fixed my problem of 32red instantly shutting down when I loaded it up. I tried all the things here - playing with DLLs, cleaning my machine, reinstalling, trying the repair tool, to no avail: turns out it was my virus checker.

I use NOD32, but it might effect other virus checkers too. By turning off IMON, the internet security monitor, the casino loads up fine now. I guess something in their new update raises red flags with my virus checker and blocks the internet traffic. Slots here I come!

 

[vinylweatherman]

Repair tool

Could you let 32Red know as they think this issue is pretty much fixed now. MG have introduced a fix which is progressively being set in all MG casinos which should be automatically picked up(watch for the tell tale double launch of an upgrade).
When 32Red first announced the fix though, they screwed up and placed a faulty module on their website. This has now been corrected, and I have tested it again to verify. The fix was for the looping issue, fixing the other issues was a by product.
The repair tool MUST be run from the directory containing the casino program files, and NOT from the desktop as it will indeed then just sit there and do nothing.
Support will no doubt tell you to first try reinstalling from the website, but if using the old file has given you a working casino you could leave it at that. It will automatically change the Mupinfo file at the next update, which is when the robustness of the MG fix will get it's first big test!

I am so confident that MG have finally resolved this that I have retained a copy of the repair tool & posted one earlier on this thread as a ZIP file

 

[Bal]

HI

I have never had any problem with any casino but I do not belong to 32Red so can't say what to do but Smokes if ya desperate I may be able to help.

I must explain i work in Techincal Support and do keep my machine cleaned as possible with things I know work.

As for adware, only things like AdAware do pick up Microgaming things but I have always deleted what it finds without any issue.

Tell me something, do any of you empty your temp folder in WinXP? if not do this for me Start>Run> type %temp% and see what is in there and if anything relates to Microgaming.

I'll help where I can.

Thanks

 

[realwtfsup]

I have been having problems getting casinos to work when they release there new game packages.

Fix I have found in Win XP
first CTRL+ALT+DEL and goto the Processes tab

Look for Casino~1.exe (I think this is when you download the casino from the website not update) or Casino.exe or something similer but will start with casino and end with .exe (This is when you are getting the update with your old software)

There should also be a casino.new running which is what needs to load but the other program is stopping it.

So End Process on the casino.exe and the casino should finish loading up.

 

[crystalspirit]

IMON works!!

Hi Woodchip

Thank you so much for this tip with NOD32, all microgaming casinos now working with IMON turned off

However I really hope that microgaming will be fixing their software as I don't want to continue keeping the IMON off.