Microgaming reset on guts?

[yorgk]

I used to be able to choose my spins at the playboy slot...
Now they have disappeared. Live chat says:

It seems that MGS needed to do some changes here due to the UK license, as they could not carry over these with the new license, so they had to reset these. I understand that this comes as a disappointment for you and there is nothing we can do about this im afraid as it comes from MGS side

 

[vinylweatherman]

I used to be able to choose my spins at the playboy slot...
Now they have disappeared. Live chat says:

It seems that MGS needed to do some changes here due to the UK license, as they could not carry over these with the new license, so they had to reset these. I understand that this comes as a disappointment for you and there is nothing we can do about this im afraid as it comes from MGS side

I think this is BS.

If such a feature is banned under the UK licence, a reset would make no difference, they would if anything have to remove the restriction for all players, making everyone get the choice.

They have probably run into some technical hitch, but are trying to blame the UK government, rather than admit they simply can't do it.

In other casinos, they HAVE managed to preserve the achievements, and surely this too would not have been allowed if it was really something to do with the new UK rules.

 

[dunover]

I used to be able to choose my spins at the playboy slot...
Now they have disappeared. Live chat says:

It seems that MGS needed to do some changes here due to the UK license, as they could not carry over these with the new license, so they had to reset these. I understand that this comes as a disappointment for you and there is nothing we can do about this im afraid as it comes from MGS side

Yep. My TSII is back to square one as well.

 

[Dagobert]

I got a 10£ comp

 

[paul7388]

Probably explains why when I went to play microgaming slots they were all back to default bet sizes and not the bet size I last played on.

 

[davdav5678]

playboy game

Not a lot of luck on this game for me either i hate it sometimes and love it

seems today is one of them days ,no free spins out of £150 vile i feel

 

[Jono777]

Yep happened to me on Guts too, 'almost gold' on Immortal (just missing the 5 wilds / 5 scatters and the real elusive one )

And TS II and Playboy and all the 'left over' wilds on the 'Untamed' Games. Gone gone gone

Guts is not the only place this has happened lost the lot at Betway too and their CS either don't care or don't understand what I am on about (prob's a bit of both)

Wife lost her's on Next casino, they comp'ed her a tenner as a small compensation.

Guts gave me a half decent consolation too (never ending losing streak there may have helped too lol), but that's the sign of a well run casino.

I'm sure players including myself will come across many other accounts where this has happened and CS ain't interested, the likes of 32 Red, Guts, Next and BetAt will make an effort the others well maybe personal experience talking will blame Microgaming / Migrations etc

I totally believe the frustration side of this occurance will only be appreciated by players themselves as we have 'worked hard' to build up these achievements, not to mention the amount of deposits / wagers to give full access to the choice of 'bonus rounds'

Best of luck all

 

[CasinoBen]

Hi Everyone,

I am very sorry that this happened but it was truly out of our hands, the last thing that I would want is for players to lose any achievements that they have built up in the past. Essentially what has happened is with the UK license we needed to switch to a new casino ID with Microgaming which unfortunately resulted in this. From our side there is nothing that we can do and after a long conversation with MGS there is nothing that they can do on their side.

Again my sincere apologies.

Ben

 

[dunover]

I had to laugh today, as well as losing my achievements on TSII (the game I played most) I was given 7 free spins on Dishwasher (Wish Master) and on the 5th. spin I got the 10 games feature. Of course typical of Netent you pay for the feature games (like on Big bang) yourself so I could only have 2 spins before the free credits ran out. Needless to say the game reset when I went to carry on with real money so lost the feature...

IMO I appreciate the free spins, but it is a mistake to use games like Big Bang and Wishmaster when the player can win bonus games only have them all taken away when the free spins run out and it resets. So I feel robbed twice today at Guts!

 

[aceking123]

hmmm ive been asking about this for a few days ask lauri at guts ) cant say im very pleased at all , ive spent thousands & thousands on IM,tfrol & playboy , ive only a set of scatters left on IM , i only need a full set of scatters on tfrol to have a completed screen in gold

 

[Mechanimal]

Well this really rustles my Jimmies, and I didn't get any compensations, and why should I because it's not the casinos' fault : (

 

[paul7388]

I had to laugh today, as well as losing my achievements on TSII (the game I played most) I was given 7 free spins on Dishwasher (Wish Master) and on the 5th. spin I got the 10 games feature. Of course typical of Netent you pay for the feature games (like on Big bang) yourself so I could only have 2 spins before the free credits ran out. Needless to say the game reset when I went to carry on with real money so lost the feature...

IMO I appreciate the free spins, but it is a mistake to use games like Big Bang and Wishmaster when the player can win bonus games only have them all taken away when the free spins run out and it resets. So I feel robbed twice today at Guts!

On both mentioned games if you get free spins from Guts again for those two games when you load them you will carry on at same multiplier on big bang and same wishes on wishmaster as you had on your last free spins. I know it might be a long time before you get them again .

It seems to work on same basis as when you leave big bang or wishmaster with a high multiplier or scrolls at say 5p bets and go back weeks later at same coin bet the game continues where left. It does the same on free spins as must recognise coin value as free.

 

[Jono777]

I had to laugh today, as well as losing my achievements on TSII (the game I played most) I was given 7 free spins on Dishwasher (Wish Master) and on the 5th. spin I got the 10 games feature. Of course typical of Netent you pay for the feature games (like on Big bang) yourself so I could only have 2 spins before the free credits ran out. Needless to say the game reset when I went to carry on with real money so lost the feature...

IMO I appreciate the free spins, but it is a mistake to use games like Big Bang and Wishmaster when the player can win bonus games only have them all taken away when the free spins run out and it resets. So I feel robbed twice today at Guts!

I opened up the Wishmaster to play my 7 spins earlier and to my surprise there was a x3 multiplier already sitting there with 3 or 4 spins left to go, this must have carried over from previous free spins, so I'm sure it will not go to waste. Just have to wait for our 'Guts Advent calender' 20 free spins on 24 different games for lovely customers like me

 

[Markfinn]

I had to laugh today, as well as losing my achievements on TSII (the game I played most) I was given 7 free spins on Dishwasher (Wish Master) and on the 5th. spin I got the 10 games feature. Of course typical of Netent you pay for the feature games (like on Big bang) yourself so I could only have 2 spins before the free credits ran out. Needless to say the game reset when I went to carry on with real money so lost the feature...

IMO I appreciate the free spins, but it is a mistake to use games like Big Bang and Wishmaster when the player can win bonus games only have them all taken away when the free spins run out and it resets. So I feel robbed twice today at Guts!

Did you change your bet size when you started playing with real money? I made once a mistake I was playing Big Bang, closed the game and didn't notice that the game was changed to the default bet size when I started to play the game again, of course I lost my achievement but it was my mistake.

 

[Tirilej]

Did you change your bet size when you started playing with real money? I made once a mistake I was playing Big Bang, closed the game and didn't notice that the game was changed to the default bet size when I started to play the game again, of course I lost my achievement but it was my mistake.

It has nothing to do with the betsize. Read Pauls posts a few posts back and you'll see the reason when it comes to free spins/real money.

 

[vinylweatherman]

Hi Everyone,

I am very sorry that this happened but it was truly out of our hands, the last thing that I would want is for players to lose any achievements that they have built up in the past. Essentially what has happened is with the UK license we needed to switch to a new casino ID with Microgaming which unfortunately resulted in this. From our side there is nothing that we can do and after a long conversation with MGS there is nothing that they can do on their side.

Again my sincere apologies.

Ben

1) Why? Could MGS please quote the relevant section of the UK regulations that make this a requirement.

2) How were MGS able to migrate from one operator to another preserving achievements, yet entirely unable to preserve them in a simple switch of casino ID?

Maybe some players who feel adversely affected could raise this directly with the UKGC given that it's their regulations that are being blamed for this.


I have seen and experienced this problem before, when some casinos moved from the KGC to the LGA, requiring them to move all data to a new physical server. Despite this, there was both an apology and a restoration of achievements. The apology was because it shouldn't have happened in the first place, someone screwed up when porting the data.

The new UK requirements to not "require" a physical migration at all, so they chose to do this, it wasn't a "requirement". They should have taken into account the preserved achievements, as it was they who developed this feature in the first place.

It looks like they decided to stiff players anyway, knowing that achievements would be lost, and hoping that players would just accept it with little fuss.

 

[aceking123]

It looks like they decided to stiff players anyway, knowing that achievements would be lost, and hoping that players would just accept it with little fuss.[/QUOTE]

i dont feel stiffed from guts at all , there a good casino

on the other hand im very very pissed off that they have gone as i had a very good chance of completing both pay tables which would of been some achievement by far for me , its the time spent on those games & on top of that the money ive spent losing to get those pay tables up (

 

[vinylweatherman]

It looks like they decided to stiff players anyway, knowing that achievements would be lost, and hoping that players would just accept it with little fuss.

i dont feel stiffed from guts at all , there a good casino

on the other hand im very very pissed off that they have gone as i had a very good chance of completing both pay tables which would of been some achievement by far for me , its the time spent on those games & on top of that the money ive spent losing to get those pay tables up ([/QUOTE]

It's the aloof MGS that "stiffed" the players. They don't care as they can cower behind their licensees if players don't like it. All the operators can do is negotiate with affected players in order to come up with something that both sides can accept as a settlement.

The value of achievements has been exaggerated by marketing hype, which is part of the reason players believe they have suffered a quantifiable loss. In the case of paytables turning gold, or free spin choices having been unlocked, they have lost nothing in terms of TRTP.

If casinos could have given players advance notification, then many of these problems could have been avoided. Players would have had time to play out part qualified features etc, and the only losses would be the "eye candy" achievement tables.

If anything, the loss of achievements could be an advantage as some casinos offer bonus rewards for their completion, and a reset means a player gets a second bite of this particular promotional cherry.

 

[aceking123]

well i cant see guts getting 10% of my funds back from micro gaming

 

[dunover]

I think it's an issue with the Quick(Mis)Fire versions of the games, with remote jurisdictions that my differ from the casino's actual licensing jurisdiction. You see this on multi-platform sites.

 

[Full tilt]

I had to laugh today, as well as losing my achievements on TSII (the game I played most) I was given 7 free spins on Dishwasher (Wish Master) and on the 5th. spin I got the 10 games feature. Of course typical of Netent you pay for the feature games (like on Big bang) yourself so I could only have 2 spins before the free credits ran out. Needless to say the game reset when I went to carry on with real money so lost the feature...

IMO I appreciate the free spins, but it is a mistake to use games like Big Bang and Wishmaster when the player can win bonus games only have them all taken away when the free spins run out and it resets. So I feel robbed twice today at Guts!

I've had that happen on Big Bang with free spins before, Dunover; as you say once you switch to real money the multiplier goes back to x1. However the next time free spins were offered on BB the game started at x4 where the previous free spins finished. This was with Guts.

 

[Dagobert]

Can we risk this happening again Ben?

 

[CasinoBen]

1) Why? Could MGS please quote the relevant section of the UK regulations that make this a requirement.

2) How were MGS able to migrate from one operator to another preserving achievements, yet entirely unable to preserve them in a simple switch of casino ID?

Maybe some players who feel adversely affected could raise this directly with the UKGC given that it's their regulations that are being blamed for this.


I have seen and experienced this problem before, when some casinos moved from the KGC to the LGA, requiring them to move all data to a new physical server. Despite this, there was both an apology and a restoration of achievements. The apology was because it shouldn't have happened in the first place, someone screwed up when porting the data.

The new UK requirements to not "require" a physical migration at all, so they chose to do this, it wasn't a "requirement". They should have taken into account the preserved achievements, as it was they who developed this feature in the first place.

It looks like they decided to stiff players anyway, knowing that achievements would be lost, and hoping that players would just accept it with little fuss.

1) I will send MGS the link to this thread and it is up to them to comment if they would like. Perhaps with download casinos this is not an issue but it is for Flash, I am not an expert technical migration and how "simple" a switch of a casino ID is. I know from my experience with this license switch that if I did not obtain the UK license my casino ID would have remained and been blocked from the UK and as I did get a UK license I received a new casino ID allowing games to UK players.

2) Depends on what was actually migrated.

All I can say that this was not intentional, no one wants this and again I am sorry that it happened.

 

[CasinoBen]

Can we risk this happening again Ben?

I would not be too happy if it did. I am still speaking with MGS to see what sort of guarantee that they can offer that if they need to do something similar to this in the future all achievements will remain. Of course if I get any update I will pass it on.

 

[dunover]

Hey, Vinyl and the rest! We are disappointed but look on the bright side. We in the UK still have access to one of the best (if not the best) multi-platform fast-paying sites around. The loss of achievements will be resolved after a couple of thousand spins and the RTP is still the same! As Bryan said recently on the thread where the foil-hatter (because he lost) accused Guts of having rigged games "be grateful you've got sites like Guts to play at", a view I thoroughly endorse. It ain't their fault. I'm over it.