Message to Rival White Label Casinos!

[RobWin]

Rival White Labels ~ What The Hell Is Going On with player cashouts and affiliate payments? There is thread after thread and post after post here at Casinomeister now regarding late and stalled player cashouts at Rival White-Label Casinos!

This is also affecting your affiliate partners as well here, not only in our own payments being received for our marketing efforts and partnership agreement with you and your white-label casinos but also with the aspect of TRUST that our website visitors and players have placed into us, your partners, and our integrity as far as providing them with safe places to play at online. By us continuing to recommend your brand to our website visitors it is further damaging our reputation and integrity as affiliates more and more each and every day by your lack of integrity and communication skills!

Rival, your total lack of communication here with your affiliate partners is bad enough but to further damage your brand now, you are also not communicating the payment delays to your players properly, this is TOTALLY UNACCEPTABLE and will NO LONGER be tolerated by myself and many, many other affiliate partners of Rival.

You clearly state on each of your "White-Label Casino Websites" that player payments/cashouts will be processed within 2-5 business days and that is also the message that your "live support" continues to give out as well. As of the past two months this term in your player agreement has turned into a damn joke and you know this but yet you FAIL to respond properly to the online player community by offering up a valid reason for these stalled and delayed payments.

All I can say at this point is that you need to get your act together and fast too before you find your company and all of your white-label casino brands in the BLACKLISTED garbage dump!

Your lack of communication to your loyal players and affiliate partners is intolerable at this point now and if things do not change soon and you as a company do not start communicating properly with your partners then you will find yourselves BLACKLISTED at so many websites online it will take you two years to recover from the damage if at all possible.

All I and others (Both Players and Affiliates) are asking for here is just simply some honest communication as to what in the hell is going on there and when it will be fixed. You decide the ethical and moral judgment call yourself here, but also take this as a warning if you have any dignity left at all that this type of behavior will no longer be tolerated!

It's all about Open and Honest and Clear Communication Rival
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[RobWin]

On a side note, it will also be very interesting here to see how many of my other Rival Affiliate Peers will also be in agreement with my post above....lets see...
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[Pinababy69]

Rival White Labels ~ What The Hell Is Going On with player cashouts and affiliate payments? There is thread after thread and post after post here at Casinomeister now regarding late and stalled player cashouts at Rival White-Label Casinos!

This is also affecting your affiliate partners as well here, not only in our own payments being received for our marketing efforts and partnership agreement with you and your white-label casinos but also with the aspect of TRUST that our website visitors and players have placed into us, your partners, and our integrity as far as providing them with safe places to play at online. By us continuing to recommend your brand to our website visitors it is further damaging our reputation and integrity as affiliates more and more each and every day by your lack of integrity and communication skills!

Rival, your total lack of communication here with your affiliate partners is bad enough but to further damage your brand now, you are also not communicating the payment delays to your players properly, this is TOTALLY UNACCEPTABLE and will NO LONGER be tolerated by myself and many, many other affiliate partners of Rival.

You clearly state on each of your "White-Label Casino Websites" that player payments/cashouts will be processed within 2-5 business days and that is also the message that your "live support" continues to give out as well. As of the past two months this term in your player agreement has turned into a damn joke and you know this but yet you FAIL to respond properly to the online player community by offering up a valid reason for these stalled and delayed payments.

All I can say at this point is that you need to get your act together and fast too before you find your company and all of your white-label casino brands in the BLACKLISTED garbage dump!

Your lack of communication to your loyal players and affiliate partners is intolerable at this point now and if things do not change soon and you as a company do not start communicating properly with your partners then you will find yourselves BLACKLISTED at so many websites online it will take you two years to recover from the damage if at all possible.

All I and others (Both Players and Affiliates) are asking for here is just simply some honest communication as to what in the hell is going on there and when it will be fixed. You decide the ethical and moral judgment call yourself here, but also take this as a warning if you have any dignity left at all that this type of behavior will no longer be tolerated!

It's all about Open and Honest and Clear Communication Rival
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I love you!! :smilewink:

Told ya I was wearing you down.

Seriously though...great post Rob. And about time an affiliate who promotes them as heavily and as loyally as you have...takes a stance and demands some answers. I'm sick of hearing....oh, you'll get paid. They're trustworthy. Nothing to worry about. And so on..ad nauseum.

Enough with the placating....how about some answers??

 

[LaurieJim]

Its all about the players for me as they should always be the main focus point on who is really keeping Rival Casinos in business and their voices are not being heard, just lip service that these issues are being worked on.

A player wants to know that if they cashout the casino will abide by what the T/C states, not having to be put thru the ringer by their so called customer service agents. This has been talked about so much, its almost a running joke.

Rival has great games and i would ( as a player) like to see them change alot of things including bonus banning, extremly high bonus W/R, both casino and customer service on the same page and the main issue players and affiliates not having to wait for weeks to get whats rightfully due them in a timely manner.

I also will be interested in seeing who agrees with your post Rob, if you dont speak out, you cant be heard, from the past posts about Rival the players are speaking out in volumes and so should the Affiliates as it is all about the players.

Laurie

 

[bb28]

Rob..........Ahhhh I knew I liked you for a reason.

I'm glad you have some big gonads.

 

[chuchu59]

Rob,

For the sake of the newbies and infrequent visitors to the forum, can you provide a full list of the white-label casinos here?

 

[RobWin]

Rob,

For the sake of the newbies and infrequent visitors to the forum, can you provide a full list of the white-label casinos here?

Sure Chu, good idea buddy!

______________________________________________________

WHITE LABEL Rival Casinos in no particular order:

Planet23 Casino
Spintime Casino
Vegas Regal
Slots Of Fortune
Cocoa Casino
Paradise8
Pantasia
Mayan Fortune
Superior Casino
21Grand Casino
Ruby Royal
Slot Power
Vanguard
Tradition Casino
Royal Apollo Casino
This is Vegas
Davinci's Gold
Bet821 Casino
Dendera Casino
Fortune Reel Casino
Irish Luck Casino
LionSlots Casino
Club Vegas USA
Rockbet
Vegas Days
Slots Jackpot
Simon Says
Tropica Casino
Vegas Sky

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[RobWin]

NON-WHITE LABEL Rival Casinos ~ The ones not bound by Rivals payment processors:

Post #1 In this thread, the original post does not concern these 3 Rival Casinos that are not White Label:

SlotoCash Casino

Box24 Casino

BetUS Casino

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[slotheadlizard]

Rival

Great post Rob. I had never even considered the possibility that the affys were not in the loop, or not getting their due pay.

Its a shame that this post is necessary. As a Rival player, mainly Sloto, and Vegas Regal. I am totally perplexed at the non/ miscommunication. As I am sure that Rival is aware, many CM players look to our friends on this site who are affiliates of your brand. Even if it is accredited, I like to go to Gambling Guru just to see what he has posted about them. His Rival casinos are always full of great reviews, and feature game videos for you guys.

If we can't get a straight answer from you, we like to go through our affys, if you know who they are. I do because they always come from only a few sites like Robs, or other trusted one's on this site because we know he will go to bat for us, plus he plays. I think that it would be in your best interest to answer his friendly inquisition. Otherwise, if he says don't continue to patronize, chances are I wont.

I haven't even inquired about my cashout with Vegas Regal because of all the posts about Rival. I figure why bother. I am glad Rob has posed these very straight forward questions. Please reply.

 

[Dinahnana]

Rival White Labels ~ What The Hell Is Going On with player cashouts and affiliate payments? There is thread after thread and post after post here at Casinomeister now regarding late and stalled player cashouts at Rival White-Label Casinos!

This is also affecting your affiliate partners as well here, not only in our own payments being received for our marketing efforts and partnership agreement with you and your white-label casinos but also with the aspect of TRUST that our website visitors and players have placed into us, your partners, and our integrity as far as providing them with safe places to play at online. By us continuing to recommend your brand to our website visitors it is further damaging our reputation and integrity as affiliates more and more each and every day by your lack of integrity and communication skills!

Rival, your total lack of communication here with your affiliate partners is bad enough but to further damage your brand now, you are also not communicating the payment delays to your players properly, this is TOTALLY UNACCEPTABLE and will NO LONGER be tolerated by myself and many, many other affiliate partners of Rival.

You clearly state on each of your "White-Label Casino Websites" that player payments/cashouts will be processed within 2-5 business days and that is also the message that your "live support" continues to give out as well. As of the past two months this term in your player agreement has turned into a damn joke and you know this but yet you FAIL to respond properly to the online player community by offering up a valid reason for these stalled and delayed payments.

All I can say at this point is that you need to get your act together and fast too before you find your company and all of your white-label casino brands in the BLACKLISTED garbage dump!

Your lack of communication to your loyal players and affiliate partners is intolerable at this point now and if things do not change soon and you as a company do not start communicating properly with your partners then you will find yourselves BLACKLISTED at so many websites online it will take you two years to recover from the damage if at all possible.

All I and others (Both Players and Affiliates) are asking for here is just simply some honest communication as to what in the hell is going on there and when it will be fixed. You decide the ethical and moral judgment call yourself here, but also take this as a warning if you have any dignity left at all that this type of behavior will no longer be tolerated!

It's all about Open and Honest and Clear Communication Rival
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____

Well said Rob. Rival is heading down a really dark path which is a shame since the software is very good IMO. I do hope Rival reps will read this post and maybe take some action to improve the brand.

 

[footdr]

Delayed cashin at This Is Vegas-Manager emailed me....

the email said payments delayed due to "technical problems". Yet they don't seem to have technical problems when it comes to depositing at the casino.

8 business days since my cashin, 11 days total, longest delay that I have had since microgaming problems well over a year ago.

Will only play at Sloto Cash from now on.

 

[Nifty29]

Its about time an Affiliate took a stand with these people.

Good job Rob (wow - a poet and I didnt know it)

 

[tradition]

In TRADITION CASINO, all our players are paid in less than 2 days and we will continue.

Few weeks ago, 3 players of us didn't received checks, it's true, but problem has been solved immediately when i learnt what happened and players withdrawed with ewallets.

 

[dcpam39]

Tradition, does this include weekends?
Pam

 

[tradition]

No, Pam. It excludes week-end, of course

 

[breakstone]

Mayan Fortune

I hope you read my post about Mayan Fortune. The treatment I have received from this place is unbelievable. I still cant believe what has happened. They blatently lied and stole my withdrawal, would not reply to my emails or respond in any way to any of the numerous emails I sent to support, accounts and the manager. I have not had one reply from the manager about what has happened to me. Funny that, as before this happened I was getting emails from her every week telling me of the great benfits of my VIP status, including flushed withdrawals, faster payouts etc. What a joke. Never will deposit at any of the Pantasia or other Rivals again, except Slotocash. Payouts for me in 24 hours there. Waiting 8 days for a withdrawal is not an option for me or anyone else who gambles online.
Total avoidance is the best way to treat them.

This was a great post by Rob, but I won't ever be going back to these Rivals again. I am a big depositer and they have lost a good loyal customer by the shocking way they have treated me

 

[dcpam39]

I hope you read my post about Mayan Fortune.

I am really glad you posted this, Mayan Fortune was one of only two white labels i patronized---not anymore.

I have had good experience with cashouts with Tradition, always paid in two business days.

On another note, i really respect RobWin for posting this---when casinomeister was down i read posts from the affiliate guard dog website, and my eyes were opened up a little more on this online business. I have clicked on only two affiliate websites when joining new casinos, one of them was RobWin--based on your candidness and willingness to bring up tough issues, i wish i had clicked on your websites to join all of the casinos.

Pam

 

[RobWin]

Its about time an Affiliate took a stand with these people.

Good job Rob (wow - a poet and I didnt know it)

Thanks Nifty and all you other guys here too who posted. I certainly appreciate all of the kind comments and support.

It's really a sad day in casino land when one lone affiliate has to make a post like that in order to try and capture the attention of a software provider and the many white label casinos under their roof that so many of us here promote. But so be it, if I am the only affiliate to make a stance against these Rival White Labels and their piss poor service to the player and affiliate community then I guess I will just have to deal with it, won't be the first time I've played the Lone Ranger role and I'm sure it won't be the last either.

Andy though over at AGD has joined in to the conversation there and has offered up good support, so he also deserves kudos as well.

At least we have had one casino rep post here and there, thanks Tradition. That's more than we can say for all of the Rival Affiliates who have viewed this thread but for whatever reason did not want to take an active role in it and participate...sad, sad, sad. What else can you say.

When I first became an affiliate I promised myself that I would not let this industry putrefy me or blur my vision on what I had always believed could be a fair role to play between promoting the casinos and also being a player advocate as well and standing up for the right thing to be done for the players by the casinos. I do not intend for that mindset to ever change.

To tell you the hard core truth though, I might as well just be pissing into the wind judging by the response here or should I say, the lack of response by other Rival Casino Affiliates here.
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[slotplayer]

Rival needs to go secure a bank loan or some investment capital and pay the winners.

 

[kakata]

why do we keep giving advices to someone who already knows what they are suppose to do and they simply dont....and lets say they would do it NOW...would you trust em.????? I wouldnt.

 

[oldtrvlagt]

Great post Rob....it reinforces what players have been saying for months and in particular since the first of the year. They have gone from bad to worse. It is a shame though that none of the other Affiliates have spoken out on a known issue.

Keep at it

 

[jod5413]

Thanks Nifty and all you other guys here too who posted. I certainly appreciate all of the kind comments and support.

It's really a sad day in casino land when one lone affiliate has to make a post like that in order to try and capture the attention of a software provider and the many white label casinos under their roof that so many of us here promote. But so be it, if I am the only affiliate to make a stance against these Rival White Labels and their piss poor service to the player and affiliate community then I guess I will just have to deal with it, won't be the first time I've played the Lone Ranger role and I'm sure it won't be the last either.

I admire what you are saying here, Rob. But there are others who are giving up on the white labels, putting them at the bottom of the page and some are even putting not recommended on these White Label Casinos.

Andy though over at AGD has joined in to the conversation there and has offered up good support, so he also deserves kudos as well.

Andy has been "fighting the good fight" since this industry started, and has always been one of the most intelligent and honest guys in the biz.

At least we have had one casino rep post here and there, thanks Tradition. That's more than we can say for all of the Rival Affiliates who have viewed this thread but for whatever reason did not want to take an active role in it and participate...sad, sad, sad. What else can you say.

This statement bothers me, Rob. I have watched quite a few casino reps and affiliates get run off this forum, and not all of them were "bad guys working bad casinos". I believe it is very draining to to be in their shoes, they try their best and even when wrong a lot of them apologize and keep on trying. They are not all uncaring, but many are not taught enough to be able to do their jobs.

Tradition has a lot of spunk to even post here after the horrible time so many of us gave her. A few other decent reps were unfairly run off. I'm sure you can all remember at least a couple of these situations..


When I first became an affiliate I promised myself that I would not let this industry putrefy me or blur my vision on what I had always believed could be a fair role to play between promoting the casinos and also being a player advocate as well and standing up for the right thing to be done for the players by the casinos. I do not intend for that mindset to ever change.
To tell you the hard core truth though, I might as well just be pissing into the wind judging by the response here or should I say, the lack of response by other Rival Casino Affiliates here.


Rob, everyone here knows you are a pit bull as a newer affiliate for players rights. Hopefully you will keep at it. But please don't think you are alone. You are not, my friend.

And I think you will find that many of us, players and affiliates, agree with you. Time, patience, and keeping your goals posted on the front page everywhere, and others try to help, if only to say "thanks for taking care of us".
____

And these are my tiny little thoughts. Oh yeah, pissing into the wind gets old, I know. Here's a helpful hint.....turn around!!!

Jod

 

[chuchu59]

why do we keep giving advices to someone who already knows what they are suppose to do and they simply dont....and lets say they would do it NOW...would you trust em.????? I wouldnt.

Yes, why should we keep doing that?

 

[RobWin]

OK, it now looks like we have an official word from Rival Gaming regarding the slow payments and all. Tradition Casino got in contact with Rival Gaming and got us some answers, so a big thanks to Tradition Casino for stepping up and doing this.

This is what was posted at AGD just awhile ago....

Hi,

Here is the answers to your questions:

Rival operators audit their own affiliate payments, this includes "White Labels". Rival's white label partner, Bonne Chance NV will process the payments on behalf of the operator only after such time that an operator approves the payment. Operators (WL and Standard), are fully responsible for their own affiliate payments, Bonne Chance NV has no financial interests in the amounts or style of commission paid to the affiliate.

Rival does not financially benefit from any decision made on progressive deductions, bad deposits or seizures. Though most online casinos in the industry do apply such a deduction, Rival asked its operators to consider all the recent issues and provide their desired solution so that Rival could technically implement it. Each operator will decide how they want to deal with each issue, it is not a Rival decision nor does Rival benefit from any decision(s) made.

Player payments are processed based on the protocols set forth by each operator. Each operator has varying protocols that are adhered to by the processing team at Bonne Chance NV. These protocols range from types of document requests, days spent in reversal period or player class. I am unaware of any overall delays in player processing but I am aware of some outstanding operator delayed affiliate payments. It's operator delayed, not Rival delayed. They must be still reviewing them. Nothing to do with Rival.

Processor Seizures: The US facing gaming industry is a risky environment. Prominent industry processors had funds seized by Mastercard. This was US gaming industry wide. Any operator that allows US customers should have experienced challenges recently. The processors are currently negotiating fines and there is a chance some funds will be recovered. This is a work in progress.

Checks: Check payments were initiated by a processor in Germany that had ties to banks in the US. The checks would post as completed but no more information was provided by the processor. The American counter-part ended up being investigated by authorities and of course some checks weren't honored. Obtaining this information was a challenge and there were some delays with player withdrawals affected by this. There was no way to verify whether a check was cashed or not.

Processors: Rival has a team dedicated to integrating new APIs, but processors are sometimes slow to respond to integration related questions. It may sometimes take 1-2 days for each question to get answered. Rival has been working with important processors for both the EU and US market but it sometimes takes many days to get simple questions answered. Processor integrations rarely go smoothly. This is a top priority for both Rival and its operators, Rival has no reason to delay processor integrations.

Lastly, I would like to mention that many posts on the forum blame Rival directly though many (if not all) of the issues posted are related to decisions made by its operating partners. Affiliates should know that Rival is a software provider and does not control its operators protocols.

Warm regards,

**Rival Gaming**


My Summary: So going by what Rivals response was to the player slow payments it now appears that it has actually not been Rival's fault after all, but rather the individual "White-Label Casinos" running on the Rival Software. As Rival states above, the individual casinos have Carte Blanche authority and full discretionary power to place whatever protocols and choices they so decide to make player payments and that affects how fast each one pays it's players.

And judging by that last bold-ed statement there by Rival Gaming, it seems they are taking the Microgaming approach as they state they are only the software provider.

So maybe this thread has not been a waste of time after all, at least we now have a clearer picture on how the White-Label Rival Casinos can operate!
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[tradition]

I posted this message only on AGD because i thought that it was especially dedicated to affiliates, not to players.

Players have simply to understand that some WL are continuying to pay fastly and never changed their operating use, what i already precised in this thread few days ago

 

[AussieDave]

It's all about Open and Honest and Clear Communication Rival

When we remove everything else it comes down to a few simple business practices...Open, Honest and Clear Communications.

Honesty relates directly to trust. Without it what have you got?

In the case of Rival and their white labels you've got a lot of players facing a world of crap every time they make a withdrawal.

In addition, peeps like Rob and other responsible webmasters who watch out for players, who are open, honest and clear, are having their livelihoods, the food from their table, taken before it is even served.

Rival and their white labels are incompetent goofs. The total lack of respect for players, and many other major screw ups proves one thing...They can't be Honest in their dealings and they should be kicked to the curb.

Time to find the couple of Rivals I have scattered over my 30 odd sites and yank their banners and links.



Cheers



Dave

 

[RobWin]

I posted this message only on AGD because i thought that it was especially dedicated to affiliates, not to players.

Players have simply to understand that some WL are continuying to pay fastly and never changed their operating use, what i already precised in this thread few days ago

Yes Tradition, you are paying fast if you get your players paid within 48 hours. That is absolutely great and you should be commended for that. Keep up that great service and you will gain a hell of a lot of players at your casino and they will more importantly be "Happy Players"...
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[tradition]

lol I want only to have happy players and happy affiliates ;-)

 

[chuchu59]

I posted this message only on AGD because i thought that it was especially dedicated to affiliates, not to players.

Players have simply to understand that some WL are continuying to pay fastly and never changed their operating use, what i already precised in this thread few days ago

Thanks for clarifying. However, I dont really see any WL casinos paying within 1-2 business days and the centralised live support continues to make reference to the 2-5 day withdrawal rule. Wasnt this written or at least recommended by Rival. I understand that Rival recommends the playthru for bonuses so that's where you got such ridiculous terms although each casino has the authority to alter them.

OK, Tradition aside, can players post their experiences at WL casinos lately where they were paid in 48 hours so that we can try to gauge Tradition's statement.

# I havent deposited at a WL casino for over a month and even then it took me nearly 2 weeks to get paid.

 

[AussieDave]

Players have simply to understand

With all due respect players don't have to understand anything.

You need to understand that most Rival white labels have been kicking their players in the guts with insane delays to payments and general scalawag behaviour for ages.

If some White Labels are maintaining a fast pay-out protocol, that's great.

In hindsight this seems to be the modus operandi of new Rival white labels. Least until they're established, then the delayed payments start.

If your casino is still paying people within industry accepted time frames in 12 months time then your words will mean something.




Cheers



Dave

 

[AussieDave]

I havent deposited at a WL casino for over a month and even then it took me nearly 2 weeks to get paid.

WTG chuchu nice to see your voting with your wallet


Cheers



Dave

 

[chuchu59]

WTG chuchu nice to see your voting with your wallet


Cheers



Dave

Er, it was probably due to the fact that I had no funds to start with.

 

[KasinoKing]

OK, Tradition aside, can players post their experiences at WL casinos lately where they were paid in 48 hours so that we can try to gauge Tradition's statement.

Why not post a poll in the Online Casinos section to see how long players are waiting?
(You'd need to exclude Sloto & Box 24 from the voting).

KK

 

[tradition]

KK, it can be a good idea if it's precised as below:

"How long did you wait for your withdrawal, once security documents are sent and accepted?"

This precision is essential because all Rival casinos enforced our security attitude due to chargebacks we have had last weeks. So it's regular now to request documents showing all last credit card deposits signed by player himself before to proceed his cashout, even if this player has had past successfull withdrawals.

 

[dcpam39]

This precision is essential because all Rival casinos enforced our security attitude due to chargebacks we have had last weeks. So it's regular now to request documents showing all last credit card deposits signed by player himself before to proceed his cashout, even if this player has had past successfull withdrawals.

Thanks for this info, i asked the question on another thread regarding why security documents were being asked by rivals for each casino, and never received an answer.

It is good that RobWin posted on this site what was posted on the affliate website. How affliates are treated is a reflection of (the perception of) how players are treated.


It is obvious to me that the Rivals paying in 5 days plus need a float to pay out withdrawals, no different than when people could "float" checks, . I am not willing to risk my funds at a casino that is "one paycheck" away from disaster.

Pam

 

[Nifty29]

KK, it can be a good idea if it's precised as below:

"How long did you wait for your withdrawal, once security documents are sent and accepted?"

This precision is essential because all Rival casinos enforced our security attitude due to chargebacks we have had last weeks. So it's regular now to request documents showing all last credit card deposits signed by player himself before to proceed his cashout, even if this player has had past successfull withdrawals.

Actually, in the case of a regular player who has withdrawn previously, an email should be sent asking for a faxback form that must be submitted before the next withdrawal and not the current one. All it amounts to is an inconvenience and delay for honest players, and it is widely known that all the faxbacks in the world wont stop someone charging back if they really want to. I was told by a casino manager once that casinos seldom succeed in recovering the funds lost.

Another way would be to send an email immediately the player makes a withdrawal request asking for a faxback. In that way, there should be no delay - if the security people cant get it approved etc in 2 days then there is something seriously wrong.

The main problem players are having with these 'security requests' is that they are being asked for 4-5 bus days after the pending period, and then they are made to wait another 4-5 bus days to get paid.....this nonsense has to stop!!

I would love to hear from some CM members who have been paid by Tradition within 48 hours over the past month too, just so we can see it for ourselves.

 

[tradition]

lol Nifty : how funny it is Tradition precisely send now systematic faxback request because i thought it was the best solution in order to avoid problems. So, for huge deposited amounts, for new credit cards used and for other situations similar, faxback is AUTOMATIC

Unfortunately, few players send immediately documents requested... Most of them prefer to wait to have a new withdrawal in order to send us security documents. So, it proved that players doesn't want to understand where is their own interest, even if we precised WHY this new measure apply and WHY their interest is to reply us asap.

 

[tradition]

I forgot to add that in Tradition casino, if security request is needed, faxback request is made the day where withdrawal is asked.

 

[AussieDave]

KK, it can be a good idea if it's precised as below:

"How long did you wait for your withdrawal, once security documents are sent and accepted?"

Well actually that's not a good idea because...

Peeps are waiting 5 days or more after initiating their withdrawal, contacting the WL to ask where their winnings are and get told words to this affect...Oh we sent you an email requesting proof of ID docs did you not get this email?

Of course no email was received. And it's pretty obvious (by the number of posters) that no email was sent to begin with.

Just another of the many stall tactics being used by WL Rival Casinos to screw over players.


Cheers



Dave

 

[ksech]

Excellent post Rob! First, I'm a player, but appreciate the effort and work the affliliates do on their sites to promote these casinos. I read several members sites monthly, to see their perspective of each casino. I am limited on the casinos I can now play at due the the Master Card issue, but I still enjoy playing at Rival when I get funds I can play with.

It seems to me, and this is just my opinion, that these white label casinos have no respect for the time and effort these affiliates put in to promote their casinos. It's a reflection of how they will treat the player if they are going to treat the affy badly. You don't go to a party and bash the guests in front of the host. Time and again there has been multiple threads about the newer Rival casinos treating the players badly. Banning players as bonus abusers, refusal/delays in payouts, bad CS... The list goes on and on.

In the last year and a half, these white label casinos seem to have been born faster than rabbits. I would almost dare to compare them to the rogue RTG casinos in some of their delaying tactics. The players are looking for honest casinos to play at. I am not naive enough to NOT realize there ARE the dishonest players out there. BUT, why should a few rotten apples spoil the entertainment of the honest ones?

Without loyal players these casinos cannot survive, the players will just go to another casino which will treat them with respect for their loyalty. Meaning... friendly, helpful CS. Bonuses that have within the realm of completing WRs. Payouts that are relatively fast, a day or 2, IMO, is sufficient.

I now have 4 casinos on my comp (1 MG, 1 RTG and 1 Rival and one I haven't been able to deposit at yet). These casinos have proven, to me as a player, that they are grateful for my patronage. They offer reasonable bonuses (although I seldom use them), their CS is ALWAYS friendly, courteous, and knowledgable, and their payout times are usually within a day or two. Are these casinos the rarities? If they can operate in this manner, why can't they all?

 

[incrediblestuff]

Excellent post Rob! First, I'm a player, but appreciate the effort and work the affliliates do on their sites to promote these casinos. I read several members sites monthly, to see their perspective of each casino. I am limited on the casinos I can now play at due the the Master Card issue, but I still enjoy playing at Rival when I get funds I can play with.

It seems to me, and this is just my opinion, that these white label casinos have no respect for the time and effort these affiliates put in to promote their casinos. It's a reflection of how they will treat the player if they are going to treat the affy badly. You don't go to a party and bash the guests in front of the host. Time and again there has been multiple threads about the newer Rival casinos treating the players badly. Banning players as bonus abusers, refusal/delays in payouts, bad CS... The list goes on and on.

In the last year and a half, these white label casinos seem to have been born faster than rabbits. I would almost dare to compare them to the rogue RTG casinos in some of their delaying tactics. The players are looking for honest casinos to play at. I am not naive enough to NOT realize there ARE the dishonest players out there. BUT, why should a few rotten apples spoil the entertainment of the honest ones?

Without loyal players these casinos cannot survive, the players will just go to another casino which will treat them with respect for their loyalty. Meaning... friendly, helpful CS. Bonuses that have within the realm of completing WRs. Payouts that are relatively fast, a day or 2, IMO, is sufficient.

I now have 4 casinos on my comp (1 MG, 1 RTG and 1 Rival and one I haven't been able to deposit at yet). These casinos have proven, to me as a player, that they are grateful for my patronage. They offer reasonable bonuses (although I seldom use them), their CS is ALWAYS friendly, courteous, and knowledgable, and their payout times are usually within a day or two. Are these casinos the rarities? If they can operate in this manner, why can't they all?

hmm
The words right out of my mouth
Of course what has been said in this thread about acting like they should, untill they have established a nice database of returning players, they apparantly dont feel this way anymore, (and unfortunetely lots of gamblers are addicts and will burn every penny they have)
and im guessing when the casino has such a customer group, of certain numbers, then they would possibly be able to live of them.
which means that other gamblers who win get shown the door, or get stalled so they might reverse etc.
so rogues that have learned a lot from the past could operate in this way.
mainly because over the years, it has been proven time and time again, that there isnt much that can be done against them making a lot of money.
so this would be a natural evolvement for them, if you see what i mean..

 

[jetset]

With all due respect players don't have to understand anything.

You need to understand that most Rival white labels have been kicking their players in the guts with insane delays to payments and general scalawag behaviour for ages.

If some White Labels are maintaining a fast pay-out protocol, that's great.

In hindsight this seems to be the modus operandi of new Rival white labels. Least until they're established, then the delayed payments start.

If your casino is still paying people within industry accepted time frames in 12 months time then your words will mean something.




Cheers



Dave

I agree. The focus should be on the people who put the bread on the table for operators and affiliates - the player community.

 

[vinylweatherman]

There is a fair bit of lying going on here. A few operators say they would LIKE to pay faster, but are shackled by RIVAL, yet Rival say this is not so, it is the OPERATORS that are stalling, and that once the operator releases payment, Rival will process it without delay. Further, Tradition can pay in 48 hours, yet is a "white label" using the services of the Rival processor. Clearly, ANY of the white labels COULD start paying in 48 hours RIGHT NOW. It seems they have figured out that the best tactic is to blame Rival for the delays, because Rival don't have reps to defend themselves, nor do they usually make statements on such matters. In this respect, Rival have become the victim of their own "hands off" "we are the software provider only" policy, which has allowed operators to blame Rival for problems that are REALLY down to whatever protocols they have instructed Rival to use with their brands.

Naturally, if this is REALLY how the structure is set up, the central player database is even MORE ILLEGAL than I thought, as it is sharing player information between different operators that may REALLY be completely unrelated to each other, in other words, "third parties". To make it LEGAL, players would have to be able to OPT OUT of being placed on the central database, and it should be ABSOLUTELY CLEAR that the default is "opted in". Neither of these is the case with Rival casinos. The ONLY circumstance where data may be shared without consent is "by order of a law enforcement agency, or a court of law" this would ONLY ever apply where fraud was suspected, and data could NOT be passed around, nor ratings be generated from pooled data, simply based on normal activity, such as opening accounts, depositing, playing with bonuses etc.

Perhaps this could be tested, how about a Rival player requesting that none of their information is shared out to "third parties". Personal data is defined as ANY data that can be used to identify someone, and is not necessarily their name and address. IF a third party Rival casino has been able to identify one of their players as a big winner at a different Rival casino, and bonus bans them, they have had access to personal information from a third party (the other casino), OR the casinos are part of the same group, having NO independence from each other.

Individual statements do seem plausible, but when combined, it doesn't really make sense.

 

[Nifty29]

There is a fair bit of lying going on here. A few operators say they would LIKE to pay faster, but are shackled by RIVAL, yet Rival say this is not so, it is the OPERATORS that are stalling, and that once the operator releases payment, Rival will process it without delay. Further, Tradition can pay in 48 hours, yet is a "white label" using the services of the Rival processor. Clearly, ANY of the white labels COULD start paying in 48 hours RIGHT NOW. It seems they have figured out that the best tactic is to blame Rival for the delays, because Rival don't have reps to defend themselves, nor do they usually make statements on such matters. In this respect, Rival have become the victim of their own "hands off" "we are the software provider only" policy, which has allowed operators to blame Rival for problems that are REALLY down to whatever protocols they have instructed Rival to use with their brands.

Naturally, if this is REALLY how the structure is set up, the central player database is even MORE ILLEGAL than I thought, as it is sharing player information between different operators that may REALLY be completely unrelated to each other, in other words, "third parties". To make it LEGAL, players would have to be able to OPT OUT of being placed on the central database, and it should be ABSOLUTELY CLEAR that the default is "opted in". Neither of these is the case with Rival casinos. The ONLY circumstance where data may be shared without consent is "by order of a law enforcement agency, or a court of law" this would ONLY ever apply where fraud was suspected, and data could NOT be passed around, nor ratings be generated from pooled data, simply based on normal activity, such as opening accounts, depositing, playing with bonuses etc.

Perhaps this could be tested, how about a Rival player requesting that none of their information is shared out to "third parties". Personal data is defined as ANY data that can be used to identify someone, and is not necessarily their name and address. IF a third party Rival casino has been able to identify one of their players as a big winner at a different Rival casino, and bonus bans them, they have had access to personal information from a third party (the other casino), OR the casinos are part of the same group, having NO independence from each other.

Individual statements do seem plausible, but when combined, it doesn't really make sense.

I was going to post the same thing.

One side is lying through their teeth - no doubt.

Either an operator CAN make their own cashout times, or they CANT.

Rival says that they CAN, Tradition Casino says they CAN, other white labels including Vegas Regal say they CANT.

The writing is on the wall. Time to start reading people!

 

[chuchu59]

Why not post a poll in the Online Casinos section to see how long players are waiting?
(You'd need to exclude Sloto & Box 24 from the voting).

KK

Sure, gimme a bit of time. I need to learn how to set up a poll here first. Sorry, just one of a long list of weaknesses.

 

[AussieDave]

Rival says that they CAN, Tradition Casino says they CAN, other white labels including Vegas Regal say they CANT.

In TRADITION CASINO, all our players are paid in less than 2 days and we will continue.

the individual casinos have Carte Blanche authority and full discretionary power to place whatever protocols and choices they so decide to make player payments and that affects how fast each one pays it's players.

We are going to bring this time frame down down, but until we do, we can't

There you have it in a nut shell. What you choose to do now is up to you.


Cheers



Dave

 

[chuchu59]

I was going to post the same thing.

One side is lying through their teeth - no doubt.

Either an operator CAN make their own cashout times, or they CANT.

Rival says that they CAN, Tradition Casino says they CAN, other white labels including Vegas Regal say they CANT.

The writing is on the wall. Time to start reading people!

I think it's obvious that all Rival casinos CAN make their own cashout times but most WONT do so probably due the benefits of better cashflow on their part. This has not been aided by the 2-5 day processing rule in Rival Ts and Cs and support has used this to shield them from the demands from many players who are pissed off with this crap.

Actually, most of the Rival casinos I patronised in the past paid me within 3 business days until they changed it to 5 business days citing conformity with the 2-5 day business days rule. Thereafter, save for a couple of occasions it was never 2 business days but rather 5 business days to the last hour.

TBH, I dont really mind the 2-5 business day rule if they had paid within 2 days normally but occasionally slipping to 3-5 days. However, if they cite this rule frequently without giving reasons for the delay then it's entirely their fault. Presently, it seems that 5 days is the norm so whatever happened to 2,3, or 4 days.

Sheesh! Now I will really have to go back and learn how to set up the poll. Damn you KK.

 

[tradition]

I'd like to precise that all WL from Rival have full right to share information about players due to the fact that all casinos have stated in their terms that casino is owned and operated by Silverstone Overseas Limited, Ingles Manor, Castle Hill Avenue, Kent, Folkestone, United Kingdom (hereafter "Silverstone") a company wholly owned by Bonne Chance NV (hereafter "BC").

FYI, Bonne Chance NV is owned by Rival Gaming.

More, we don't share databasis players : it's wrong. But we share informations about each player regarding banking issue, fraud, duplicate accounts, bonus abuse. This share can exist only if player is registered in minimum 2 different casinos, of course.

Last, regarding withdrawals, each WL can create his own policy, no doubt on it : believe me.

By the way, due to the fact that payments are done by Rival itself, if Rival has problems with the bank issuing payments, each white label is affected by the delay, of course, and we cannot change that unfortunately. We cannot issue our own payments as you know, we're all depending on Rival. Perhaps that's was try to explain Vegal regal, i dunno cause i cannot find his post.

 

[rubyroyal]

Hi everyone,

Just thought i would post this here as i have already done so at AGD.

I want to inform you that several of our USD ewallet wires were blocked by our banking partner on the 9th, 11th and 17th. This is part of the VISA/MC crackdown and seizures. We together with Rival only found out about the block on the 17th. This caused some small delays in certain ewallet processing. All wires have since been resent from our EU bank accounts on the 19th.

Please note, at this time, we can no longer process wires in USD currency. Please be advised that this affects affiliate payments and wire transfers in USD. We are currently working on ways to be able to process USD wires in the very near future.

Only Quicktender payouts should be slightly delayed until today or tomorrow of this week. Our support team has informed inquiring players about the delay and we are working hard on getting these payments released. To date, not many players have been effected and we are talking with each individual player..

Please PM me your details if you would like me to look into your withdrawal.

regards

 

[maphesto]

More, we don't share databasis players : it's wrong. But we share informations about each player regarding banking issue, fraud, duplicate accounts, bonus abuse. This share can exist only if player is registered in minimum 2 different casinos, of course.

I appreciate your honesty. You have answered a lot of questions here lately.

But!

1. Can you understand players frustration when they know that you have all information you need and still they have to send new docs to every single casino?

2. Bonus abuse? As far as we have seen here the abuse is almost only from the casino´s side. I am from Sweden and at many Rival casinos I have higher WR on bonuses than many other countries.

That is a bonus abuse. (the latest one I saw was the 50 free chip with 5 minutes play to meet WR. It was not possible with the original WR and with mine 50x WR it was... ) Or I am banned.. ..without reason.

Was it at Ruby Royal?

Edit to add: My recent withdrawal at Da Vinci´s Gold was three business days including the email where they asked me for docs and approval of docs. I emailed them immidiately after the withdrawal was done and told them that I wasn´t amused over WL stall tactics. Maybe that helped.

My recent withdrawal at Sloto´cash was quicker BUT when I asked them where my money was they asked me if I didn´t receive the email where they asked me for docs..
And they are not White Label..

When I deposit at Sloto with my Visa last time the payment goes to same account as it does at several other Rival Casinos:

Pltpay.com/luckyfisher - 1-866-921-7401

Sloto
Rockbet
SlotPower
Club Vegas
DaVinci´s Gold

Is Box24 the only "single" Rival nowadays? Or was it just a temporary thing at Sloto?