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Message to Rival White Label Casinos!

Discussion in 'Casino Industry Discussion' started by RobWin, Mar 19, 2010.

    Mar 19, 2010
  1. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Rival White Labels ~ What The Hell Is Going On with player cashouts and affiliate payments? There is thread after thread and post after post here at Casinomeister now regarding late and stalled player cashouts at Rival White-Label Casinos!

    This is also affecting your affiliate partners as well here, not only in our own payments being received for our marketing efforts and partnership agreement with you and your white-label casinos but also with the aspect of TRUST that our website visitors and players have placed into us, your partners, and our integrity as far as providing them with safe places to play at online. By us continuing to recommend your brand to our website visitors it is further damaging our reputation and integrity as affiliates more and more each and every day by your lack of integrity and communication skills!

    Rival, your total lack of communication here with your affiliate partners is bad enough but to further damage your brand now, you are also not communicating the payment delays to your players properly, this is TOTALLY UNACCEPTABLE and will NO LONGER be tolerated by myself and many, many other affiliate partners of Rival.

    You clearly state on each of your "White-Label Casino Websites" that player payments/cashouts will be processed within 2-5 business days and that is also the message that your "live support" continues to give out as well. As of the past two months this term in your player agreement has turned into a damn joke and you know this but yet you FAIL to respond properly to the online player community by offering up a valid reason for these stalled and delayed payments.

    All I can say at this point is that you need to get your act together and fast too before you find your company and all of your white-label casino brands in the BLACKLISTED garbage dump!

    Your lack of communication to your loyal players and affiliate partners is intolerable at this point now and if things do not change soon and you as a company do not start communicating properly with your partners then you will find yourselves BLACKLISTED at so many websites online it will take you two years to recover from the damage if at all possible.

    All I and others (Both Players and Affiliates) are asking for here is just simply some honest communication as to what in the hell is going on there and when it will be fixed. You decide the ethical and moral judgment call yourself here, but also take this as a warning if you have any dignity left at all that this type of behavior will no longer be tolerated!

    It's all about Open and Honest and Clear Communication Rival
    ____
    ____
     
    28 people like this.
  2. Mar 19, 2010
  3. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    On a side note, it will also be very interesting here to see how many of my other Rival Affiliate Peers will also be in agreement with my post above....lets see...;)
    ____
    ____
     
    Last edited: Mar 20, 2010
  4. Mar 19, 2010
  5. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I love you!! :smilewink:

    Told ya I was wearing you down. :D

    Seriously though...great post Rob. And about time an affiliate who promotes them as heavily and as loyally as you have...takes a stance and demands some answers. I'm sick of hearing....oh, you'll get paid. They're trustworthy. Nothing to worry about. And so on..ad nauseum.

    Enough with the placating....how about some answers?? :thumbsup:
     
    2 people like this.
  6. Mar 19, 2010
  7. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    Its all about the players for me as they should always be the main focus point on who is really keeping Rival Casinos in business and their voices are not being heard, just lip service that these issues are being worked on.

    A player wants to know that if they cashout the casino will abide by what the T/C states, not having to be put thru the ringer by their so called customer service agents. This has been talked about so much, its almost a running joke.

    Rival has great games and i would ( as a player) like to see them change alot of things including bonus banning, extremly high bonus W/R, both casino and customer service on the same page and the main issue players and affiliates not having to wait for weeks to get whats rightfully due them in a timely manner.

    I also will be interested in seeing who agrees with your post Rob, if you dont speak out, you cant be heard, from the past posts about Rival the players are speaking out in volumes and so should the Affiliates as it is all about the players.

    Laurie
     
    1 person likes this.
  8. Mar 19, 2010
  9. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Rob..........Ahhhh I knew I liked you for a reason. :thumbsup::thumbsup::thumbsup:

    I'm glad you have some big gonads. :D
     
    1 person likes this.
  10. Mar 20, 2010
  11. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Rob,

    For the sake of the newbies and infrequent visitors to the forum, can you provide a full list of the white-label casinos here?
     
    2 people like this.
  12. Mar 20, 2010
  13. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Sure Chu, good idea buddy!

    ______________________________________________________

    WHITE LABEL Rival Casinos in no particular order:

    Planet23 Casino
    Spintime Casino
    Vegas Regal
    Slots Of Fortune
    Cocoa Casino
    Paradise8
    Pantasia
    Mayan Fortune
    Superior Casino
    21Grand Casino
    Ruby Royal
    Slot Power
    Vanguard
    Tradition Casino
    Royal Apollo Casino
    This is Vegas
    Davinci's Gold
    Bet821 Casino
    Dendera Casino
    Fortune Reel Casino
    Irish Luck Casino
    LionSlots Casino
    Club Vegas USA
    Rockbet
    Vegas Days
    Slots Jackpot
    Simon Says
    Tropica Casino
    Vegas Sky

    ____
    ____
     
    5 people like this.
  14. Mar 20, 2010
  15. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    NON-WHITE LABEL Rival Casinos ~ The ones not bound by Rivals payment processors:

    Post #1 In this thread, the original post does not concern these 3 Rival Casinos that are not White Label:

    SlotoCash Casino

    Box24 Casino

    BetUS Casino

    ____
    ____
     
  16. Mar 20, 2010
  17. slotheadlizard

    slotheadlizard Senior Member

    Occupation:
    Movie mercandiser/Researcher
    Location:
    The Nati USA
    Rival

    Great post Rob. I had never even considered the possibility that the affys were not in the loop, or not getting their due pay.

    Its a shame that this post is necessary. As a Rival player, mainly Sloto, and Vegas Regal. I am totally perplexed at the non/ miscommunication. As I am sure that Rival is aware, many CM players look to our friends on this site who are affiliates of your brand. Even if it is accredited, I like to go to Gambling Guru just to see what he has posted about them. His Rival casinos are always full of great reviews, and feature game videos for you guys.

    If we can't get a straight answer from you, we like to go through our affys, if you know who they are. I do because they always come from only a few sites like Robs, or other trusted one's on this site because we know he will go to bat for us, plus he plays. I think that it would be in your best interest to answer his friendly inquisition. Otherwise, if he says don't continue to patronize, chances are I wont.

    I haven't even inquired about my cashout with Vegas Regal because of all the posts about Rival. I figure why bother. I am glad Rob has posed these very straight forward questions. Please reply.
     
    1 person likes this.
  18. Mar 20, 2010
  19. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Well said Rob. Rival is heading down a really dark path which is a shame since the software is very good IMO. I do hope Rival reps will read this post and maybe take some action to improve the brand.
     
    1 person likes this.
  20. Mar 20, 2010
  21. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Delayed cashin at This Is Vegas-Manager emailed me....

    the email said payments delayed due to "technical problems". Yet they don't seem to have technical problems when it comes to depositing at the casino.

    8 business days since my cashin, 11 days total, longest delay that I have had since microgaming problems well over a year ago.

    Will only play at Sloto Cash from now on.:mad:
     
    1 person likes this.
  22. Mar 20, 2010
  23. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Its about time an Affiliate took a stand with these people.

    Good job Rob (wow - a poet and I didnt know it)
     
    1 person likes this.
  24. Mar 20, 2010
  25. tradition

    tradition Dormant account

    Occupation:
    Casino manager
    Location:
    malta
    In TRADITION CASINO, all our players are paid in less than 2 days and we will continue.

    Few weeks ago, 3 players of us didn't received checks, it's true, but problem has been solved immediately when i learnt what happened and players withdrawed with ewallets.
     
    4 people like this.
  26. Mar 20, 2010
  27. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    Occupation:
    retired
    Location:
    East Coast
    Tradition, does this include weekends?
    Pam
     
  28. Mar 20, 2010
  29. tradition

    tradition Dormant account

    Occupation:
    Casino manager
    Location:
    malta
    No, Pam. It excludes week-end, of course :)
     
  30. Mar 20, 2010
  31. breakstone

    breakstone Experienced Member PABnonaccred PABnoaccred

    Occupation:
    Sales
    Location:
    Australia
    Mayan Fortune

    I hope you read my post about Mayan Fortune. The treatment I have received from this place is unbelievable. I still cant believe what has happened. They blatently lied and stole my withdrawal, would not reply to my emails or respond in any way to any of the numerous emails I sent to support, accounts and the manager. I have not had one reply from the manager about what has happened to me. Funny that, as before this happened I was getting emails from her every week telling me of the great benfits of my VIP status, including flushed withdrawals, faster payouts etc. What a joke. Never will deposit at any of the Pantasia or other Rivals again, except Slotocash. Payouts for me in 24 hours there. Waiting 8 days for a withdrawal is not an option for me or anyone else who gambles online.
    Total avoidance is the best way to treat them.

    This was a great post by Rob, but I won't ever be going back to these Rivals again. I am a big depositer and they have lost a good loyal customer by the shocking way they have treated me
     
    3 people like this.
  32. Mar 20, 2010
  33. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    Occupation:
    retired
    Location:
    East Coast
    I am really glad you posted this, Mayan Fortune was one of only two white labels i patronized---not anymore.

    I have had good experience with cashouts with Tradition, always paid in two business days.

    On another note, i really respect RobWin for posting this---when casinomeister was down i read posts from the affiliate guard dog website, and my eyes were opened up a little more on this online business. I have clicked on only two affiliate websites when joining new casinos, one of them was RobWin--based on your candidness and willingness to bring up tough issues, i wish i had clicked on your websites to join all of the casinos.

    Pam
     
    1 person likes this.
  34. Mar 20, 2010
  35. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Thanks Nifty and all you other guys here too who posted. I certainly appreciate all of the kind comments and support.

    It's really a sad day in casino land when one lone affiliate has to make a post like that in order to try and capture the attention of a software provider and the many white label casinos under their roof that so many of us here promote. But so be it, if I am the only affiliate to make a stance against these Rival White Labels and their piss poor service to the player and affiliate community then I guess I will just have to deal with it, won't be the first time I've played the Lone Ranger role and I'm sure it won't be the last either.

    Andy though over at AGD has joined in to the conversation there and has offered up good support, so he also deserves kudos as well.

    At least we have had one casino rep post here and there, thanks Tradition. That's more than we can say for all of the Rival Affiliates who have viewed this thread but for whatever reason did not want to take an active role in it and participate...sad, sad, sad. What else can you say. :rolleyes:

    When I first became an affiliate I promised myself that I would not let this industry putrefy me or blur my vision on what I had always believed could be a fair role to play between promoting the casinos and also being a player advocate as well and standing up for the right thing to be done for the players by the casinos. I do not intend for that mindset to ever change.

    To tell you the hard core truth though, I might as well just be pissing into the wind judging by the response here or should I say, the lack of response by other Rival Casino Affiliates here.
    ____
    ____
     
    4 people like this.
  36. Mar 20, 2010
  37. slotplayer

    slotplayer Senior Member webmeister

    Occupation:
    webmaster
    Location:
    USA
    Rival needs to go secure a bank loan or some investment capital and pay the winners.
     
  38. Mar 20, 2010
  39. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    why do we keep giving advices to someone who already knows what they are suppose to do and they simply dont....and lets say they would do it NOW...would you trust em.????? I wouldnt.
     
    2 people like this.

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