Message to Rival White Label Casinos!

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Rival White Labels ~ What The Hell Is Going On with player cashouts and affiliate payments? There is thread after thread and post after post here at Casinomeister now regarding late and stalled player cashouts at Rival White-Label Casinos!

This is also affecting your affiliate partners as well here, not only in our own payments being received for our marketing efforts and partnership agreement with you and your white-label casinos but also with the aspect of TRUST that our website visitors and players have placed into us, your partners, and our integrity as far as providing them with safe places to play at online. By us continuing to recommend your brand to our website visitors it is further damaging our reputation and integrity as affiliates more and more each and every day by your lack of integrity and communication skills!

Rival, your total lack of communication here with your affiliate partners is bad enough but to further damage your brand now, you are also not communicating the payment delays to your players properly, this is TOTALLY UNACCEPTABLE and will NO LONGER be tolerated by myself and many, many other affiliate partners of Rival.

You clearly state on each of your "White-Label Casino Websites" that player payments/cashouts will be processed within 2-5 business days and that is also the message that your "live support" continues to give out as well. As of the past two months this term in your player agreement has turned into a damn joke and you know this but yet you FAIL to respond properly to the online player community by offering up a valid reason for these stalled and delayed payments.

All I can say at this point is that you need to get your act together and fast too before you find your company and all of your white-label casino brands in the BLACKLISTED garbage dump!

Your lack of communication to your loyal players and affiliate partners is intolerable at this point now and if things do not change soon and you as a company do not start communicating properly with your partners then you will find yourselves BLACKLISTED at so many websites online it will take you two years to recover from the damage if at all possible.

All I and others (Both Players and Affiliates) are asking for here is just simply some honest communication as to what in the hell is going on there and when it will be fixed. You decide the ethical and moral judgment call yourself here, but also take this as a warning if you have any dignity left at all that this type of behavior will no longer be tolerated!

It's all about Open and Honest and Clear Communication Rival
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RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
On a side note, it will also be very interesting here to see how many of my other Rival Affiliate Peers will also be in agreement with my post above....lets see...;)
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Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Rival White Labels ~ What The Hell Is Going On with player cashouts and affiliate payments? There is thread after thread and post after post here at Casinomeister now regarding late and stalled player cashouts at Rival White-Label Casinos!

This is also affecting your affiliate partners as well here, not only in our own payments being received for our marketing efforts and partnership agreement with you and your white-label casinos but also with the aspect of TRUST that our website visitors and players have placed into us, your partners, and our integrity as far as providing them with safe places to play at online. By us continuing to recommend your brand to our website visitors it is further damaging our reputation and integrity as affiliates more and more each and every day by your lack of integrity and communication skills!

Rival, your total lack of communication here with your affiliate partners is bad enough but to further damage your brand now, you are also not communicating the payment delays to your players properly, this is TOTALLY UNACCEPTABLE and will NO LONGER be tolerated by myself and many, many other affiliate partners of Rival.

You clearly state on each of your "White-Label Casino Websites" that player payments/cashouts will be processed within 2-5 business days and that is also the message that your "live support" continues to give out as well. As of the past two months this term in your player agreement has turned into a damn joke and you know this but yet you FAIL to respond properly to the online player community by offering up a valid reason for these stalled and delayed payments.

All I can say at this point is that you need to get your act together and fast too before you find your company and all of your white-label casino brands in the BLACKLISTED garbage dump!

Your lack of communication to your loyal players and affiliate partners is intolerable at this point now and if things do not change soon and you as a company do not start communicating properly with your partners then you will find yourselves BLACKLISTED at so many websites online it will take you two years to recover from the damage if at all possible.

All I and others (Both Players and Affiliates) are asking for here is just simply some honest communication as to what in the hell is going on there and when it will be fixed. You decide the ethical and moral judgment call yourself here, but also take this as a warning if you have any dignity left at all that this type of behavior will no longer be tolerated!

It's all about Open and Honest and Clear Communication Rival
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I love you!! :smilewink:

Told ya I was wearing you down. :D

Seriously though...great post Rob. And about time an affiliate who promotes them as heavily and as loyally as you have...takes a stance and demands some answers. I'm sick of hearing....oh, you'll get paid. They're trustworthy. Nothing to worry about. And so on..ad nauseum.

Enough with the placating....how about some answers?? :thumbsup:
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Its all about the players for me as they should always be the main focus point on who is really keeping Rival Casinos in business and their voices are not being heard, just lip service that these issues are being worked on.

A player wants to know that if they cashout the casino will abide by what the T/C states, not having to be put thru the ringer by their so called customer service agents. This has been talked about so much, its almost a running joke.

Rival has great games and i would ( as a player) like to see them change alot of things including bonus banning, extremly high bonus W/R, both casino and customer service on the same page and the main issue players and affiliates not having to wait for weeks to get whats rightfully due them in a timely manner.

I also will be interested in seeing who agrees with your post Rob, if you dont speak out, you cant be heard, from the past posts about Rival the players are speaking out in volumes and so should the Affiliates as it is all about the players.

Laurie
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
Rob..........Ahhhh I knew I liked you for a reason. :thumbsup::thumbsup::thumbsup:

I'm glad you have some big gonads. :D
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Rob,

For the sake of the newbies and infrequent visitors to the forum, can you provide a full list of the white-label casinos here?

Sure Chu, good idea buddy!

______________________________________________________

WHITE LABEL Rival Casinos in no particular order:

Planet23 Casino
Spintime Casino
Vegas Regal
Slots Of Fortune
Cocoa Casino
Paradise8
Pantasia
Mayan Fortune
Superior Casino
21Grand Casino
Ruby Royal
Slot Power
Vanguard
Tradition Casino
Royal Apollo Casino
This is Vegas
Davinci's Gold
Bet821 Casino
Dendera Casino
Fortune Reel Casino
Irish Luck Casino
LionSlots Casino
Club Vegas USA
Rockbet
Vegas Days
Slots Jackpot
Simon Says
Tropica Casino
Vegas Sky

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RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
NON-WHITE LABEL Rival Casinos ~ The ones not bound by Rivals payment processors:

Post #1 In this thread, the original post does not concern these 3 Rival Casinos that are not White Label:

SlotoCash Casino

Box24 Casino

BetUS Casino

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slotheadlizard

The Lizard of Oz
Joined
Oct 22, 2008
Location
Buckeye Nation
Rival

Great post Rob. I had never even considered the possibility that the affys were not in the loop, or not getting their due pay.

Its a shame that this post is necessary. As a Rival player, mainly Sloto, and Vegas Regal. I am totally perplexed at the non/ miscommunication. As I am sure that Rival is aware, many CM players look to our friends on this site who are affiliates of your brand. Even if it is accredited, I like to go to Gambling Guru just to see what he has posted about them. His Rival casinos are always full of great reviews, and feature game videos for you guys.

If we can't get a straight answer from you, we like to go through our affys, if you know who they are. I do because they always come from only a few sites like Robs, or other trusted one's on this site because we know he will go to bat for us, plus he plays. I think that it would be in your best interest to answer his friendly inquisition. Otherwise, if he says don't continue to patronize, chances are I wont.

I haven't even inquired about my cashout with Vegas Regal because of all the posts about Rival. I figure why bother. I am glad Rob has posed these very straight forward questions. Please reply.
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
Rival White Labels ~ What The Hell Is Going On with player cashouts and affiliate payments? There is thread after thread and post after post here at Casinomeister now regarding late and stalled player cashouts at Rival White-Label Casinos!

This is also affecting your affiliate partners as well here, not only in our own payments being received for our marketing efforts and partnership agreement with you and your white-label casinos but also with the aspect of TRUST that our website visitors and players have placed into us, your partners, and our integrity as far as providing them with safe places to play at online. By us continuing to recommend your brand to our website visitors it is further damaging our reputation and integrity as affiliates more and more each and every day by your lack of integrity and communication skills!

Rival, your total lack of communication here with your affiliate partners is bad enough but to further damage your brand now, you are also not communicating the payment delays to your players properly, this is TOTALLY UNACCEPTABLE and will NO LONGER be tolerated by myself and many, many other affiliate partners of Rival.

You clearly state on each of your "White-Label Casino Websites" that player payments/cashouts will be processed within 2-5 business days and that is also the message that your "live support" continues to give out as well. As of the past two months this term in your player agreement has turned into a damn joke and you know this but yet you FAIL to respond properly to the online player community by offering up a valid reason for these stalled and delayed payments.

All I can say at this point is that you need to get your act together and fast too before you find your company and all of your white-label casino brands in the BLACKLISTED garbage dump!

Your lack of communication to your loyal players and affiliate partners is intolerable at this point now and if things do not change soon and you as a company do not start communicating properly with your partners then you will find yourselves BLACKLISTED at so many websites online it will take you two years to recover from the damage if at all possible.

All I and others (Both Players and Affiliates) are asking for here is just simply some honest communication as to what in the hell is going on there and when it will be fixed. You decide the ethical and moral judgment call yourself here, but also take this as a warning if you have any dignity left at all that this type of behavior will no longer be tolerated!

It's all about Open and Honest and Clear Communication Rival
____
____

Well said Rob. Rival is heading down a really dark path which is a shame since the software is very good IMO. I do hope Rival reps will read this post and maybe take some action to improve the brand.
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Delayed cashin at This Is Vegas-Manager emailed me....

the email said payments delayed due to "technical problems". Yet they don't seem to have technical problems when it comes to depositing at the casino.

8 business days since my cashin, 11 days total, longest delay that I have had since microgaming problems well over a year ago.

Will only play at Sloto Cash from now on.:mad:
 

breakstone

Experienced Member
PABnonaccred
PABnononaccred2
Joined
Apr 24, 2006
Location
Australia
Mayan Fortune

I hope you read my post about Mayan Fortune. The treatment I have received from this place is unbelievable. I still cant believe what has happened. They blatently lied and stole my withdrawal, would not reply to my emails or respond in any way to any of the numerous emails I sent to support, accounts and the manager. I have not had one reply from the manager about what has happened to me. Funny that, as before this happened I was getting emails from her every week telling me of the great benfits of my VIP status, including flushed withdrawals, faster payouts etc. What a joke. Never will deposit at any of the Pantasia or other Rivals again, except Slotocash. Payouts for me in 24 hours there. Waiting 8 days for a withdrawal is not an option for me or anyone else who gambles online.
Total avoidance is the best way to treat them.

This was a great post by Rob, but I won't ever be going back to these Rivals again. I am a big depositer and they have lost a good loyal customer by the shocking way they have treated me
 

dcpam39

Dormant account
Joined
Nov 12, 2006
Location
East Coast
I hope you read my post about Mayan Fortune.

I am really glad you posted this, Mayan Fortune was one of only two white labels i patronized---not anymore.

I have had good experience with cashouts with Tradition, always paid in two business days.

On another note, i really respect RobWin for posting this---when casinomeister was down i read posts from the affiliate guard dog website, and my eyes were opened up a little more on this online business. I have clicked on only two affiliate websites when joining new casinos, one of them was RobWin--based on your candidness and willingness to bring up tough issues, i wish i had clicked on your websites to join all of the casinos.

Pam
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Its about time an Affiliate took a stand with these people.

Good job Rob (wow - a poet and I didnt know it)

Thanks Nifty and all you other guys here too who posted. I certainly appreciate all of the kind comments and support.

It's really a sad day in casino land when one lone affiliate has to make a post like that in order to try and capture the attention of a software provider and the many white label casinos under their roof that so many of us here promote. But so be it, if I am the only affiliate to make a stance against these Rival White Labels and their piss poor service to the player and affiliate community then I guess I will just have to deal with it, won't be the first time I've played the Lone Ranger role and I'm sure it won't be the last either.

Andy though over at AGD has joined in to the conversation there and has offered up good support, so he also deserves kudos as well.

At least we have had one casino rep post here and there, thanks Tradition. That's more than we can say for all of the Rival Affiliates who have viewed this thread but for whatever reason did not want to take an active role in it and participate...sad, sad, sad. What else can you say. :rolleyes:

When I first became an affiliate I promised myself that I would not let this industry putrefy me or blur my vision on what I had always believed could be a fair role to play between promoting the casinos and also being a player advocate as well and standing up for the right thing to be done for the players by the casinos. I do not intend for that mindset to ever change.

To tell you the hard core truth though, I might as well just be pissing into the wind judging by the response here or should I say, the lack of response by other Rival Casino Affiliates here.
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slotplayer

Paleo Meister (means really, really old)
webmeister
Joined
Oct 11, 2006
Location
USA
Rival needs to go secure a bank loan or some investment capital and pay the winners.
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
why do we keep giving advices to someone who already knows what they are suppose to do and they simply dont....and lets say they would do it NOW...would you trust em.????? I wouldnt.
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
Great post Rob....it reinforces what players have been saying for months and in particular since the first of the year. They have gone from bad to worse. It is a shame though that none of the other Affiliates have spoken out on a known issue.

Keep at it:thumbsup::thumbsup:
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Thanks Nifty and all you other guys here too who posted. I certainly appreciate all of the kind comments and support.

It's really a sad day in casino land when one lone affiliate has to make a post like that in order to try and capture the attention of a software provider and the many white label casinos under their roof that so many of us here promote. But so be it, if I am the only affiliate to make a stance against these Rival White Labels and their piss poor service to the player and affiliate community then I guess I will just have to deal with it, won't be the first time I've played the Lone Ranger role and I'm sure it won't be the last either.

I admire what you are saying here, Rob. But there are others who are giving up on the white labels, putting them at the bottom of the page and some are even putting not recommended on these White Label Casinos.

Andy though over at AGD has joined in to the conversation there and has offered up good support, so he also deserves kudos as well.

Andy has been "fighting the good fight" since this industry started, and has always been one of the most intelligent and honest guys in the biz.

At least we have had one casino rep post here and there, thanks Tradition. That's more than we can say for all of the Rival Affiliates who have viewed this thread but for whatever reason did not want to take an active role in it and participate...sad, sad, sad. What else can you say. :rolleyes:

This statement bothers me, Rob. I have watched quite a few casino reps and affiliates get run off this forum, and not all of them were "bad guys working bad casinos". I believe it is very draining to to be in their shoes, they try their best and even when wrong a lot of them apologize and keep on trying. They are not all uncaring, but many are not taught enough to be able to do their jobs.

Tradition has a lot of spunk to even post here after the horrible time so many of us gave her. A few other decent reps were unfairly run off. I'm sure you can all remember at least a couple of these situations.
.


When I first became an affiliate I promised myself that I would not let this industry putrefy me or blur my vision on what I had always believed could be a fair role to play between promoting the casinos and also being a player advocate as well and standing up for the right thing to be done for the players by the casinos. I do not intend for that mindset to ever change.
To tell you the hard core truth though, I might as well just be pissing into the wind judging by the response here or should I say, the lack of response by other Rival Casino Affiliates here.


Rob, everyone here knows you are a pit bull as a newer affiliate for players rights. Hopefully you will keep at it. But please don't think you are alone. You are not, my friend.

And I think you will find that many of us, players and affiliates, agree with you. Time, patience, and keeping your goals posted on the front page everywhere, and others try to help, if only to say "thanks for taking care of us".

____

And these are my tiny little thoughts. Oh yeah, pissing into the wind gets old, I know. Here's a helpful hint.....turn around!!!:cool:

Jod
 
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RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
OK, it now looks like we have an official word from Rival Gaming regarding the slow payments and all. Tradition Casino got in contact with Rival Gaming and got us some answers, so a big thanks to Tradition Casino for stepping up and doing this.

This is what was posted at AGD just awhile ago....

Hi,

Here is the answers to your questions:

Rival operators audit their own affiliate payments, this includes "White Labels". Rival's white label partner, Bonne Chance NV will process the payments on behalf of the operator only after such time that an operator approves the payment. Operators (WL and Standard), are fully responsible for their own affiliate payments, Bonne Chance NV has no financial interests in the amounts or style of commission paid to the affiliate.

Rival does not financially benefit from any decision made on progressive deductions, bad deposits or seizures. Though most online casinos in the industry do apply such a deduction, Rival asked its operators to consider all the recent issues and provide their desired solution so that Rival could technically implement it. Each operator will decide how they want to deal with each issue, it is not a Rival decision nor does Rival benefit from any decision(s) made.


Player payments are processed based on the protocols set forth by each operator. Each operator has varying protocols that are adhered to by the processing team at Bonne Chance NV. These protocols range from types of document requests, days spent in reversal period or player class. I am unaware of any overall delays in player processing but I am aware of some outstanding operator delayed affiliate payments. It's operator delayed, not Rival delayed. They must be still reviewing them. Nothing to do with Rival.

Processor Seizures: The US facing gaming industry is a risky environment. Prominent industry processors had funds seized by Mastercard. This was US gaming industry wide. Any operator that allows US customers should have experienced challenges recently. The processors are currently negotiating fines and there is a chance some funds will be recovered. This is a work in progress.

Checks: Check payments were initiated by a processor in Germany that had ties to banks in the US. The checks would post as completed but no more information was provided by the processor. The American counter-part ended up being investigated by authorities and of course some checks weren't honored. Obtaining this information was a challenge and there were some delays with player withdrawals affected by this. There was no way to verify whether a check was cashed or not.

Processors: Rival has a team dedicated to integrating new APIs, but processors are sometimes slow to respond to integration related questions. It may sometimes take 1-2 days for each question to get answered. Rival has been working with important processors for both the EU and US market but it sometimes takes many days to get simple questions answered. Processor integrations rarely go smoothly. This is a top priority for both Rival and its operators, Rival has no reason to delay processor integrations.

Lastly, I would like to mention that many posts on the forum blame Rival directly though many (if not all) of the issues posted are related to decisions made by its operating partners. Affiliates should know that Rival is a software provider and does not control its operators protocols.

Warm regards,

**Rival Gaming**



My Summary: So going by what Rivals response was to the player slow payments it now appears that it has actually not been Rival's fault after all, but rather the individual "White-Label Casinos" running on the Rival Software. As Rival states above, the individual casinos have Carte Blanche authority and full discretionary power to place whatever protocols and choices they so decide to make player payments and that affects how fast each one pays it's players.

And judging by that last bold-ed statement there by Rival Gaming, it seems they are taking the Microgaming approach as they state they are only the software provider.

So maybe this thread has not been a waste of time after all, at least we now have a clearer picture on how the White-Label Rival Casinos can operate!
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tradition

Dormant account
Joined
Oct 31, 2009
Location
malta
:) I posted this message only on AGD because i thought that it was especially dedicated to affiliates, not to players.

Players have simply to understand that some WL are continuying to pay fastly and never changed their operating use, what i already precised in this thread few days ago :)
 
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