Maria Casino Suspended Account

[Croboy78]

After making numerous deposits at Maria Casino over a few days and making a withdrawal I received a random email saying my account was suspended (no information why) and after making several calls I have been informed that my account was suspended as i self excluded from the unibet site a while back (due to spending too much time on it and not wanting emails etc) and as mariacasino is owned by unibet I cannot play there? I had no idea they were owned by the same company

Why was this not flagged at registration instead of a day later?

My account was 'up' around £600 between deposits and withdrawals/my credit balance yet I am told I have to wait 5 working days for the 'responsible gaming' team to make a decision on what will happen with my account.

I am worried they will simply reverse deposits (already taken off credit card) and dismiss profit. Anyone have any knowledge on this? I have messaged their rep/emailed to no response as of yet

APOLOGIES I PLACED THIS IN BONUS SECTION TOO

 

[Harry_BKK]

If all goes well you will receive your deposits back. Not more, not less.

Only in very rare cases have we seen a casino that paid the winnings.

According to the regulation they have to re-set your account to the point as if you never placed a bet / made a spin. Hence, all winnings/losses voided.

However, some casinos have been stretching the regulation in so far that they kept the deposits as well. I would think Maria Casino, being one of the reputable ones, to not resort to such measures.

Since you are in the UK always inform yourself before depositing at a new casino as the new regulations will bite you on SE issues.

 

[maxd]

APOLOGIES I PLACED THIS IN BONUS SECTION TOO

Please read the Posting Rules. What you've done is called "cross-posting" and we don't like it. This time I'll delete the duplicate post and we can move on. Next time you'll get the boot.

 

[Deeplay]

After making numerous deposits at Maria Casino over a few days and making a withdrawal I received a random email saying my account was suspended (no information why) and after making several calls I have been informed that my account was suspended as i self excluded from the unibet site a while back (due to spending too much time on it and not wanting emails etc) and as mariacasino is owned by unibet I cannot play there? I had no idea they were owned by the same company

Why was this not flagged at registration instead of a day later?

My account was 'up' around £600 between deposits and withdrawals/my credit balance yet I am told I have to wait 5 working days for the 'responsible gaming' team to make a decision on what will happen with my account.

I am worried they will simply reverse deposits (already taken off credit card) and dismiss profit. Anyone have any knowledge on this? I have messaged their rep/emailed to no response as of yet

APOLOGIES I PLACED THIS IN BONUS SECTION TOO

Hi it does not matter what your personal reasons were for self excluded. It is treat the same no matter if it was for gambling issues or not. Meaning you cant play at other casinos linked to the same group or company. If your lucky you will get deposits back but not the winnings. This though is an ongoing issue for some operators ... and that's why if im joining a new site I always check the license at the UKGC site to see who if any the casino in question is associated with.

I cant see them doing you out of your deposits but you can say Adios to the winnings im afraid

 

[nutnut]

Moral of the story is don't self exclude(unless you plan to not gamble ever). No sympathy for opening poster, i wish they would bring in a rule that just bans all players from every casino who self exclude even once, what is the point of self excluding on one site, to then hop onto another.

 

[Croboy78]

Moral of the story is don't self exclude(unless you plan to not gamble ever). No sympathy for opening poster, i wish they would bring in a rule that just bans all players from every casino who self exclude even once, what is the point of self excluding on one site, to then hop onto another.

Moral of the story-keep it stum if you have nothing constructive to say! Maria Casino wasn't even in existence when I closed my Unibet account and furthermore I don't 'research' who the registered owners of a service are before using-do you?

People self exclude for a multitude of reasons-namely because its easier than ringing to close an account and be offered bonuses to stay or even being told that you have to self exlude to close it down. Thanks

 

[The Blue Anchor]

they will definitely refund your deposits and that's about it - but that's probably right, although it should have been picked up on registration.

Be thankful it was not with an Everymatrix or a TGP Europe casino - as they close your a/c, keep all your deposits and any winnings - but only if you win. If you lose, they let you carry on losing.

 

[Croboy78]

Yeh, i've heard of some of the non uk casinos doing that. Thankfully I played using a credit card so although I got hit with cash charges I could always do a chargeback if any casino attempted to keep my deposits when my account is in credit.

I expect they will simply reverse deposits but I wonder if this would be the case if I wasn't in credit

 

[Harry_BKK]

Yeh, i've heard of some of the non uk casinos doing that. Thankfully I played using a credit card so although I got hit with cash charges I could always do a chargeback if any casino attempted to keep my deposits when my account is in credit.

I expect they will simply reverse deposits but I wonder if this would be the case if I wasn't in credit

They are UKGC licensed and hence have to return the deposits, no matter if win or lose.

 

[The Blue Anchor]

They are UKGC licensed and hence have to return the deposits, no matter if win or lose.

try telling that to Everymatrix or TGP Europe (TLCbet, Fun88, 138.com). They do not return deposits.

 

[Harry_BKK]

try telling that to Everymatrix or TGP Europe (TLCbet, Fun88, 138.com). They do not return deposits.

Yeah, there have been many who have not, unfortunately.

My answer was based on the threads here at CM. As far as i can recall the CM accredited sites all returned deposits, even the EM ones.

 

[The Blue Anchor]

Yeah, there have been many who have not, unfortunately.

My answer was based on the threads here at CM. As far as i can recall the CM accredited sites all returned deposits, even the EM ones.

That may well be - my most recent experience with EM is with Viks (who are in the Reservation - not accredited yet). They certainly do not return deposits.

 

[Matti]

Yeh, i've heard of some of the non uk casinos doing that. Thankfully I played using a credit card so although I got hit with cash charges I could always do a chargeback if any casino attempted to keep my deposits when my account is in credit.

I expect they will simply reverse deposits but I wonder if this would be the case if I wasn't in credit

Maybe it's my english but you're wording get me a little bit worried as to me it feels that this is not the first time you are going through this. "I could always do a chargeback if any casino attempted to keep my deposits". I presume you mean "attempted to wrongly keep my deposits" or something like that. The reason I ask is that it has become more and more common that players try to abuse the Visa/MC regulations by depositing, playing, loosing and then do a chargeback stating that it wasn't them who deposited.


You can rest assure that you in this case will get you're deposit back though.

 

[Harry_BKK]

That may well be - my most recent experience with EM is with Viks (who are in the Reservation - not accredited yet). They certainly do not return deposits.

Sorry mate, my bad as i hadn't seen your Viks thread.

Just read it, what a lame excuse from Viks. .... makes sure i will never ever register there.

 

[Croboy78]

Maybe it's my english but you're wording get me a little bit worried as to me it feels that this is not the first time you are going through this. "I could always do a chargeback if any casino attempted to keep my deposits". I presume you mean "attempted to wrongly keep my deposits" or something like that. The reason I ask is that it has become more and more common that players try to abuse the Visa/MC regulations by depositing, playing, loosing and then do a chargeback stating that it wasn't them who deposited.


You can rest assure that you in this case will get you're deposit back though.

No, what I was saying is it would be fraudulent on their part if they kept my deposits when my account is in credit and I could then be covered by a chargeback. If you lost money at a casino and attempted a chargeback I dont think you would be entitled to do so and I would imagine the casino would take you to court or sue you somehow and get it that way.

 

[Borgie]

Yeh, i've heard of some of the non uk casinos doing that. Thankfully I played using a credit card so although I got hit with cash charges I could always do a chargeback if any casino attempted to keep my deposits when my account is in credit.

I expect they will simply reverse deposits but I wonder if this would be the case if I wasn't in credit

Be warned. If you do a chargeback you risk getting blocked or cut off by many many casinos. Its a big no no .

 

[Jono777]

In addition to the above you will also be putting you CasinoMeister membership at risk!

 

[ginzink]

In addition to the above you will also be putting you CasinoMeister membership at risk!

If i got robbed by a casino (thats what it is if not returning deposit) and casinomeister canned me for taking action i would be quite suprised

 

[Jono777]

If i got robbed by a casino (thats what it is if not returning deposit) and casinomeister canned me for taking action i would be quite suprised

It would not be a case of CM 'canning' you for taking action, it would be a case of them doing so for taking inappropriate action.

I'm sure I read in CM rules that charge backs, regardless of who is right/wrong are still a 'no no'

The first step would be to contact the casino rep and explain in full your situation and then if no joy take things from there (in the case of a casino with no rep then e-mail to management or maybe even a PAB)

Charge Backs will only cause you problems even if you were originally 100% not at fault

 

[ginzink]

It would not be a case of CM 'canning' you for taking action, it would be a case of them doing so for taking inappropriate action.

I'm sure I read in CM rules that charge backs, regardless of who is right/wrong are still a 'no no'

The first step would be to contact the casino rep and explain in full your situation and then if no joy take things from there (in the case of a casino with no rep then e-mail to management or maybe even a PAB)

Charge Backs will only cause you problems even if you were originally 100% not at fault

If what you are saying is true casinomeister would be aiding scammers! Of course it should be the last action taken, and it would not only be the last option but also have to be a considerable amount for me to ever consider it. If i bought a trip and it turned out that the booking company did not reserve a hotel or plain it would be legitimate to charge back, why not at a casino who dont deliver what you paid for?

 

[ricky]

Moral of the story is don't self exclude(unless you plan to not gamble ever). No sympathy for opening poster, i wish they would bring in a rule that just bans all players from every casino who self exclude even once, what is the point of self excluding on one site, to then hop onto another.

Whose to say they refund players who lose their deposit?

The casino should make aware to the player at point of registration that they are owned by unibet, and you should have a tickbox to untick if you are self excluded at their sites, or atleast a warning.Any company who takes responsible gambling seriously should do so. Its not the players perogative to investigate who is owned by whom.

Someone needs to experiment, do they refund players who self exclude and then refund their deposit

 

[ricky]

If what you are saying is true casinomeister would be aiding scammers! Of course it should be the last action taken, and it would not only be the last option but also have to be a considerable amount for me to ever consider it. If i bought a trip and it turned out that the booking company did not reserve a hotel or plain it would be legitimate to charge back, why not at a casino who dont deliver what you paid for?

Laws differ in different countries, this forum is international, you can chargeback i think if your PAB is ruled in your favour and the casino does not respond in a reasonable time frame/ the admins authorise you to do so, and its a legal chargeback.

 

[RichyJ75]

That may well be - my most recent experience with EM is with Viks (who are in the Reservation - not accredited yet). They certainly do not return deposits.

I have recently received my deposits back from EM after not realising Viks were EM registered. I simply worded an appropriate e-mail to them quoting licence conditions from the UKGC and within a couple of days, got the deposits back (unfortunately not the winnings!).

 

[The Dude]

Moral of the story-keep it stum if you have nothing constructive to say! Maria Casino wasn't even in existence when I closed my Unibet account and furthermore I don't 'research' who the registered owners of a service are before using-do you?

People self exclude for a multitude of reasons-namely because its easier than ringing to close an account and be offered bonuses to stay or even being told that you have to self exlude to close it down. Thanks

The person you are referring to has every right to voice their opinion about your issue. You made it public so expect to get some opinions that don't agree with yours.

Personally, I don't see any reason to self exclude from a casino unless you are a problem gambler who lacks self control. If you have SE'd anywhere, you should not be playing elsewhere.

Yeh, i've heard of some of the non uk casinos doing that. Thankfully I played using a credit card so although I got hit with cash charges I could always do a chargeback if any casino attempted to keep my deposits when my account is in credit.

I expect they will simply reverse deposits but I wonder if this would be the case if I wasn't in credit

Chargebacks are used mainly for people who have had their CC's stolen or had unauthorized usage. If you chargeback knowing that you had used the card lawfully, then that is fraud. Do it and expect to be banned at most casinos - and this forum as well. We do not condone fraud of any sort.

Laws differ in different countries, this forum is international, you can chargeback i think if your PAB is ruled in your favour and the casino does not respond in a reasonable time frame/ the admins authorise you to do so, and its a legal chargeback.

WTF?? Nope - that is not true. The only "legal" chargeback is if your credit card was used without your knowledge for something you did not purchase. The credit card company/bank will require you to sign documents that state this

Maria Casino is an accredited casino and the OP should have contacted the iGaming rep. Please read our zero tolerance policy at the beginning of this thread for more information.

 

[Jono777]

If what you are saying is true casinomeister would be aiding scammers! Of course it should be the last action taken, and it would not only be the last option but also have to be a considerable amount for me to ever consider it. If i bought a trip and it turned out that the booking company did not reserve a hotel or plain it would be legitimate to charge back, why not at a casino who dont deliver what you paid for?

Regardless of how you 'dress it up' I am not and never will condone charge backs, fraud or any general form of 'dodgyness'

I was simply stating that there are much more appropriate ways of doing things, more than one way to 'Skin a Cat' if you like.

If you brought said trip and there was a problem, the booking company would refund of offer a 'replacement' Give the casino/rep/licencee chance to put things right first maybe?

Not defending casino 'X' in this instance either but jumping the gun and doing a charge back would go against players whether they felt they were justified or not, It simply makes 'bad reading'

 

[spoton]

Chargebacks are used mainly for people who have had their CC's stolen or had unauthorized usage. If you chargeback knowing that you had used the card lawfully, then that is fraud. Do it and expect to be banned at most casinos - and this forum as well. We do not condone fraud of any sort.



WTF?? Nope - that is not true. The only "legal" chargeback is if your credit card was used without your knowledge for something you did not purchase. The credit card company/bank will require you to sign documents that state this

I think whats seen as a 'legal' chargeback differ from country to country. Here in Norway we have a law that gives the credit institution/bank the same responsibility as the seller for delivering a item/service according to the contract. So if you get stiffed or the company you buy from goes bankrupt then the bank have to pay you back. Several other EU contries also have similar legislation.

 

[The Dude]

I think whats seen as a 'legal' chargeback differ from country to country. Here in Norway we have a law that gives the credit institution/bank the same responsibility as the seller for delivering a item/service according to the contract. So if you get stiffed or the company you buy from goes bankrupt then the bank have to pay you back. Several other EU contries also have similar legislation.

Agreed, but it is the bank that would be initiating the chargeback at the request of card holder. If the card holder can claim that they did not receive the services, or that the charges were unauthorized, or whatever the bank deems reasonable, then you are ok. But if you make charge backs with false claims (my card was stolen [when it wasn't], my nephew did it [he didn't], etc.) then that is fraud. I hope I've made myself clear.

If the player is player on the UKGC site then UK law comes into effect. If it's the Maltese site - then Maltese law, etc. Usually the jurisdiction that that the casino law falls under is listed in the terms and conditions - generally speaking it's where the servers are located.

I like to hear from the casino peeps on this, so let's give them a chance to respond.

 

[dunover]

This is one of the 'legal' threads that VWM loves so much!

IF you can demonstrate to the CC company that you haven't received the goods/services you were legally entitled to when making the transaction, you can use Section 75 to get a refund if full. They have to give you a refund by law. So the CC company needs to be informed of which rules the casino broke - in this case taking your CC deposits for void bets (under UKGC rules) therefore not providing you with the real-money betting you were purchasing. To avoid this, an accredited site would usually automatically refund the deposits and void winnings if your OP is 100% accurate.

Chargebacks not only cost casinos deposits, but they are a black mark against them on their CC processor and too many can cause them much hassle and charges levied by their processors. This is why you should only do this as an absolute last resort if all else fails, because you could find that shared data comes back to bite your a$$ in future, when a casino shuts your account with winnings in and refunds deposits.

So, simply point out that as the bets you purchased were void, your deposits were null and should be refunded. Ask the casino and/or the rep here.

If this fails, ask Max to do the above via a PAB. It should be quite straightforward if this thread is kosher.

If you have tried to resolve as above and all has failed, then as long as it's within 180 days of the deposit(s) then ask the CC company. But this is an absolute last resort, and a casino like Unibet/Maria would be unlikely to let it get that far. Remember fraudulent chargebackers (sounds like an NFL team lol) are the dog turd of the sidewalk and have no place in gambling for very good reasons.

 

[Unibet Rep]

Hello everyone,

Just to update on this thread that we dealt with the following post accordingly, we at Unibet prefer to handle cases like this directly through our Customer Support rather than a forum due to multiple reasons.

Rest assured if you have any questions you can always send me a private message and I will follow this up at my earliest convenience and help you as best as I can.

Apologies for the delayed response and enjoy your Monday!

Kindest regards,

Ken

 

[Marg30]

This is one of the 'legal' threads that VWM loves so much!

Hi first time on forums, i played at a casino and was banned for excessive gambling they are operated by direx limited cyprus i was then allowed to sign up and deposit with another casino who direx limited cyprus is also operating. I emailed them and pointed this out to them and they said its bad luck and then offered me a gift of anything i wanted but stated would not be returning any deposits. Surely this is wrong any explanation from anyone would be greatly appreciated