1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice

Poll:Best Screenshot of the Month?



Candidates Revealed...Cast your vote!.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Maria Casino Suspended Account

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Croboy78, Apr 2, 2016.

    Apr 2, 2016
  1. Croboy78

    Croboy78 Dormant account

    Occupation:
    Projects
    Location:
    England
    After making numerous deposits at Maria Casino over a few days and making a withdrawal I received a random email saying my account was suspended (no information why) and after making several calls I have been informed that my account was suspended as i self excluded from the unibet site a while back (due to spending too much time on it and not wanting emails etc) and as mariacasino is owned by unibet I cannot play there? I had no idea they were owned by the same company

    Why was this not flagged at registration instead of a day later?

    My account was 'up' around £600 between deposits and withdrawals/my credit balance yet I am told I have to wait 5 working days for the 'responsible gaming' team to make a decision on what will happen with my account.

    I am worried they will simply reverse deposits (already taken off credit card) and dismiss profit. Anyone have any knowledge on this? I have messaged their rep/emailed to no response as of yet

    APOLOGIES I PLACED THIS IN BONUS SECTION TOO
     
  2. Apr 2, 2016
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    If all goes well you will receive your deposits back. Not more, not less.

    Only in very rare cases have we seen a casino that paid the winnings.

    According to the regulation they have to re-set your account to the point as if you never placed a bet / made a spin. Hence, all winnings/losses voided.

    However, some casinos have been stretching the regulation in so far that they kept the deposits as well. I would think Maria Casino, being one of the reputable ones, to not resort to such measures.

    Since you are in the UK always inform yourself before depositing at a new casino as the new regulations will bite you on SE issues.
     
    Last edited: Apr 2, 2016
  4. Apr 2, 2016
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Please read the Posting Rules. What you've done is called "cross-posting" and we don't like it. :mad: This time I'll delete the duplicate post and we can move on. Next time you'll get the boot. :axeman:
     
  6. Apr 2, 2016
  7. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Hi it does not matter what your personal reasons were for self excluded. It is treat the same no matter if it was for gambling issues or not. Meaning you cant play at other casinos linked to the same group or company. If your lucky you will get deposits back but not the winnings. This though is an ongoing issue for some operators ... and that's why if im joining a new site I always check the license at the UKGC site to see who if any the casino in question is associated with.

    I cant see them doing you out of your deposits but you can say Adios to the winnings im afraid :(
     
  8. Apr 3, 2016
  9. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    Moral of the story is don't self exclude(unless you plan to not gamble ever). No sympathy for opening poster, i wish they would bring in a rule that just bans all players from every casino who self exclude even once, what is the point of self excluding on one site, to then hop onto another.
     
  10. Apr 3, 2016
  11. Croboy78

    Croboy78 Dormant account

    Occupation:
    Projects
    Location:
    England
    Moral of the story-keep it stum if you have nothing constructive to say! Maria Casino wasn't even in existence when I closed my Unibet account and furthermore I don't 'research' who the registered owners of a service are before using-do you?

    People self exclude for a multitude of reasons-namely because its easier than ringing to close an account and be offered bonuses to stay or even being told that you have to self exlude to close it down. Thanks
     
  12. Apr 3, 2016
  13. The Blue Anchor

    The Blue Anchor Non-Gambler

    Occupation:
    IT
    Location:
    UK
    they will definitely refund your deposits and that's about it - but that's probably right, although it should have been picked up on registration.

    Be thankful it was not with an Everymatrix or a TGP Europe casino - as they close your a/c, keep all your deposits and any winnings - but only if you win. If you lose, they let you carry on losing.
     
  14. Apr 3, 2016
  15. Croboy78

    Croboy78 Dormant account

    Occupation:
    Projects
    Location:
    England
    Yeh, i've heard of some of the non uk casinos doing that. Thankfully I played using a credit card so although I got hit with cash charges I could always do a chargeback if any casino attempted to keep my deposits when my account is in credit.

    I expect they will simply reverse deposits but I wonder if this would be the case if I wasn't in credit
     
  16. Apr 3, 2016
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    They are UKGC licensed and hence have to return the deposits, no matter if win or lose.
     
  18. Apr 3, 2016
  19. The Blue Anchor

    The Blue Anchor Non-Gambler

    Occupation:
    IT
    Location:
    UK
    try telling that to Everymatrix or TGP Europe (TLCbet, Fun88, 138.com). They do not return deposits.
     
  20. Apr 3, 2016
  21. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Yeah, there have been many who have not, unfortunately.

    My answer was based on the threads here at CM. As far as i can recall the CM accredited sites all returned deposits, even the EM ones.
     
  22. Apr 3, 2016
  23. The Blue Anchor

    The Blue Anchor Non-Gambler

    Occupation:
    IT
    Location:
    UK
    That may well be - my most recent experience with EM is with Viks (who are in the Reservation - not accredited yet). They certainly do not return deposits.
     
    1 person likes this.
  24. Apr 3, 2016
  25. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    Maybe it's my english but you're wording get me a little bit worried as to me it feels that this is not the first time you are going through this. "I could always do a chargeback if any casino attempted to keep my deposits". I presume you mean "attempted to wrongly keep my deposits" or something like that. The reason I ask is that it has become more and more common that players try to abuse the Visa/MC regulations by depositing, playing, loosing and then do a chargeback stating that it wasn't them who deposited.


    You can rest assure that you in this case will get you're deposit back though.
     
  26. Apr 3, 2016
  27. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Sorry mate, my bad as i hadn't seen your Viks thread.

    Just read it, what a lame excuse from Viks. :eek: .... makes sure i will never ever register there.
     
  28. Apr 3, 2016
  29. Croboy78

    Croboy78 Dormant account

    Occupation:
    Projects
    Location:
    England
    No, what I was saying is it would be fraudulent on their part if they kept my deposits when my account is in credit and I could then be covered by a chargeback. If you lost money at a casino and attempted a chargeback I dont think you would be entitled to do so and I would imagine the casino would take you to court or sue you somehow and get it that way.
     
  30. Apr 3, 2016
  31. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Be warned. If you do a chargeback you risk getting blocked or cut off by many many casinos. Its a big no no .
     
    1 person likes this.
  32. Apr 3, 2016
  33. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    In addition to the above you will also be putting you CasinoMeister membership at risk!
     
    1 person likes this.
  34. Apr 10, 2016
  35. ginzink

    ginzink Non-Gambler

    Occupation:
    Student
    Location:
    Norway
    If i got robbed by a casino (thats what it is if not returning deposit) and casinomeister canned me for taking action i would be quite suprised
     
  36. Apr 10, 2016
  37. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    It would not be a case of CM 'canning' you for taking action, it would be a case of them doing so for taking inappropriate action.

    I'm sure I read in CM rules that charge backs, regardless of who is right/wrong are still a 'no no'

    The first step would be to contact the casino rep and explain in full your situation and then if no joy take things from there (in the case of a casino with no rep then e-mail to management or maybe even a PAB)

    Charge Backs will only cause you problems even if you were originally 100% not at fault :)
     
  38. Apr 10, 2016
  39. ginzink

    ginzink Non-Gambler

    Occupation:
    Student
    Location:
    Norway
    If what you are saying is true casinomeister would be aiding scammers! Of course it should be the last action taken, and it would not only be the last option but also have to be a considerable amount for me to ever consider it. If i bought a trip and it turned out that the booking company did not reserve a hotel or plain it would be legitimate to charge back, why not at a casino who dont deliver what you paid for?
     
    1 person likes this.

Share This Page