Maria Casino Suspended Account

Croboy78

Dormant account
Joined
Apr 1, 2016
Location
England
After making numerous deposits at Maria Casino over a few days and making a withdrawal I received a random email saying my account was suspended (no information why) and after making several calls I have been informed that my account was suspended as i self excluded from the unibet site a while back (due to spending too much time on it and not wanting emails etc) and as mariacasino is owned by unibet I cannot play there? I had no idea they were owned by the same company

Why was this not flagged at registration instead of a day later?

My account was 'up' around £600 between deposits and withdrawals/my credit balance yet I am told I have to wait 5 working days for the 'responsible gaming' team to make a decision on what will happen with my account.

I am worried they will simply reverse deposits (already taken off credit card) and dismiss profit. Anyone have any knowledge on this? I have messaged their rep/emailed to no response as of yet

APOLOGIES I PLACED THIS IN BONUS SECTION TOO
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
If all goes well you will receive your deposits back. Not more, not less.

Only in very rare cases have we seen a casino that paid the winnings.

According to the regulation they have to re-set your account to the point as if you never placed a bet / made a spin. Hence, all winnings/losses voided.

However, some casinos have been stretching the regulation in so far that they kept the deposits as well. I would think Maria Casino, being one of the reputable ones, to not resort to such measures.

Since you are in the UK always inform yourself before depositing at a new casino as the new regulations will bite you on SE issues.
 
Last edited:

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
APOLOGIES I PLACED THIS IN BONUS SECTION TOO

Please read the Posting Rules. What you've done is called "cross-posting" and we don't like it. :mad: This time I'll delete the duplicate post and we can move on. Next time you'll get the boot. :axeman:
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
After making numerous deposits at Maria Casino over a few days and making a withdrawal I received a random email saying my account was suspended (no information why) and after making several calls I have been informed that my account was suspended as i self excluded from the unibet site a while back (due to spending too much time on it and not wanting emails etc) and as mariacasino is owned by unibet I cannot play there? I had no idea they were owned by the same company

Why was this not flagged at registration instead of a day later?

My account was 'up' around £600 between deposits and withdrawals/my credit balance yet I am told I have to wait 5 working days for the 'responsible gaming' team to make a decision on what will happen with my account.

I am worried they will simply reverse deposits (already taken off credit card) and dismiss profit. Anyone have any knowledge on this? I have messaged their rep/emailed to no response as of yet

APOLOGIES I PLACED THIS IN BONUS SECTION TOO

Hi it does not matter what your personal reasons were for self excluded. It is treat the same no matter if it was for gambling issues or not. Meaning you cant play at other casinos linked to the same group or company. If your lucky you will get deposits back but not the winnings. This though is an ongoing issue for some operators ... and that's why if im joining a new site I always check the license at the UKGC site to see who if any the casino in question is associated with.

I cant see them doing you out of your deposits but you can say Adios to the winnings im afraid :(
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
Moral of the story is don't self exclude(unless you plan to not gamble ever). No sympathy for opening poster, i wish they would bring in a rule that just bans all players from every casino who self exclude even once, what is the point of self excluding on one site, to then hop onto another.
 

Croboy78

Dormant account
Joined
Apr 1, 2016
Location
England
Moral of the story is don't self exclude(unless you plan to not gamble ever). No sympathy for opening poster, i wish they would bring in a rule that just bans all players from every casino who self exclude even once, what is the point of self excluding on one site, to then hop onto another.

Moral of the story-keep it stum if you have nothing constructive to say! Maria Casino wasn't even in existence when I closed my Unibet account and furthermore I don't 'research' who the registered owners of a service are before using-do you?

People self exclude for a multitude of reasons-namely because its easier than ringing to close an account and be offered bonuses to stay or even being told that you have to self exlude to close it down. Thanks
 

The Blue Anchor

Non-Gambler
Joined
Jan 11, 2015
Location
UK
they will definitely refund your deposits and that's about it - but that's probably right, although it should have been picked up on registration.

Be thankful it was not with an Everymatrix or a TGP Europe casino - as they close your a/c, keep all your deposits and any winnings - but only if you win. If you lose, they let you carry on losing.
 

Croboy78

Dormant account
Joined
Apr 1, 2016
Location
England
Yeh, i've heard of some of the non uk casinos doing that. Thankfully I played using a credit card so although I got hit with cash charges I could always do a chargeback if any casino attempted to keep my deposits when my account is in credit.

I expect they will simply reverse deposits but I wonder if this would be the case if I wasn't in credit
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Yeh, i've heard of some of the non uk casinos doing that. Thankfully I played using a credit card so although I got hit with cash charges I could always do a chargeback if any casino attempted to keep my deposits when my account is in credit.

I expect they will simply reverse deposits but I wonder if this would be the case if I wasn't in credit

They are UKGC licensed and hence have to return the deposits, no matter if win or lose.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
try telling that to Everymatrix or TGP Europe (TLCbet, Fun88, 138.com). They do not return deposits.

Yeah, there have been many who have not, unfortunately.

My answer was based on the threads here at CM. As far as i can recall the CM accredited sites all returned deposits, even the EM ones.
 

The Blue Anchor

Non-Gambler
Joined
Jan 11, 2015
Location
UK
Yeah, there have been many who have not, unfortunately.

My answer was based on the threads here at CM. As far as i can recall the CM accredited sites all returned deposits, even the EM ones.

That may well be - my most recent experience with EM is with Viks (who are in the Reservation - not accredited yet). They certainly do not return deposits.
 

Matti

Senior Member
MM
Joined
Apr 18, 2014
Location
Sweden
Yeh, i've heard of some of the non uk casinos doing that. Thankfully I played using a credit card so although I got hit with cash charges I could always do a chargeback if any casino attempted to keep my deposits when my account is in credit.

I expect they will simply reverse deposits but I wonder if this would be the case if I wasn't in credit

Maybe it's my english but you're wording get me a little bit worried as to me it feels that this is not the first time you are going through this. "I could always do a chargeback if any casino attempted to keep my deposits". I presume you mean "attempted to wrongly keep my deposits" or something like that. The reason I ask is that it has become more and more common that players try to abuse the Visa/MC regulations by depositing, playing, loosing and then do a chargeback stating that it wasn't them who deposited.


You can rest assure that you in this case will get you're deposit back though.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
That may well be - my most recent experience with EM is with Viks (who are in the Reservation - not accredited yet). They certainly do not return deposits.

Sorry mate, my bad as i hadn't seen your Viks thread.

Just read it, what a lame excuse from Viks. :eek: .... makes sure i will never ever register there.
 

Croboy78

Dormant account
Joined
Apr 1, 2016
Location
England
Maybe it's my english but you're wording get me a little bit worried as to me it feels that this is not the first time you are going through this. "I could always do a chargeback if any casino attempted to keep my deposits". I presume you mean "attempted to wrongly keep my deposits" or something like that. The reason I ask is that it has become more and more common that players try to abuse the Visa/MC regulations by depositing, playing, loosing and then do a chargeback stating that it wasn't them who deposited.


You can rest assure that you in this case will get you're deposit back though.

No, what I was saying is it would be fraudulent on their part if they kept my deposits when my account is in credit and I could then be covered by a chargeback. If you lost money at a casino and attempted a chargeback I dont think you would be entitled to do so and I would imagine the casino would take you to court or sue you somehow and get it that way.
 

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
Yeh, i've heard of some of the non uk casinos doing that. Thankfully I played using a credit card so although I got hit with cash charges I could always do a chargeback if any casino attempted to keep my deposits when my account is in credit.

I expect they will simply reverse deposits but I wonder if this would be the case if I wasn't in credit

Be warned. If you do a chargeback you risk getting blocked or cut off by many many casinos. Its a big no no .
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
If i got robbed by a casino (thats what it is if not returning deposit) and casinomeister canned me for taking action i would be quite suprised

It would not be a case of CM 'canning' you for taking action, it would be a case of them doing so for taking inappropriate action.

I'm sure I read in CM rules that charge backs, regardless of who is right/wrong are still a 'no no'

The first step would be to contact the casino rep and explain in full your situation and then if no joy take things from there (in the case of a casino with no rep then e-mail to management or maybe even a PAB)

Charge Backs will only cause you problems even if you were originally 100% not at fault :)
 

ginzink

Non-Gambler
Joined
Apr 8, 2014
Location
Norway
It would not be a case of CM 'canning' you for taking action, it would be a case of them doing so for taking inappropriate action.

I'm sure I read in CM rules that charge backs, regardless of who is right/wrong are still a 'no no'

The first step would be to contact the casino rep and explain in full your situation and then if no joy take things from there (in the case of a casino with no rep then e-mail to management or maybe even a PAB)

Charge Backs will only cause you problems even if you were originally 100% not at fault :)

If what you are saying is true casinomeister would be aiding scammers! Of course it should be the last action taken, and it would not only be the last option but also have to be a considerable amount for me to ever consider it. If i bought a trip and it turned out that the booking company did not reserve a hotel or plain it would be legitimate to charge back, why not at a casino who dont deliver what you paid for?
 
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