Still waiting payment
I opened an ACC with Maria casino on the 8th of january.Deposited 25 euros got bouns and lost,deposited 50 euros and was up to 163 euros and then my ACC was locked.
Contacted support and to cut a long story short I had self excluded in unibet casino last year and that is why my ACC was locked.
Did not even know that the 2 casinos where linked,Contacted support again and Phoned the contact number and was told that if I self exclude in one of there casinos all other ACCs withen the group will be locked.
I have looked and looked through there T&Cs and can not find this anywere.
Anyway after asking for my money back and sending in my docs got this email on the 16th
From: "support@mariacasino.com" <support@mariacasino.com>
To:
steve.neill@ymail.com
Sent: Wednesday, 16 January 2013, 9:10
Subject: Maria <CID53EA1EB3A996>
Dear O'Neil
We are writing to inform you that your documents have been approved by our Responsible Gaming manager. We have now arranged for a manual withdrawal of €163.01 to your account ending 5027. Please also be advised that your Maria account now remains suspended.
Thank you for your patience and understanding.
Should you require any further assistance during your time with Maria, please do not hesitate to contact us.
Best Regards,
Edward
Customer Support UK
As money was not refunded Sent them another email on the 23rd
7 days has passed and still no payment. What excuse is Maria casino going to give me now for refusing to pay what I am owed.I have waited long enough and refuse to be ingored in this way.This Casino has left me with no option but to take this to the forms and contact eCOGRA.
Got this last night
Sorry, we were unable to deliver your message to the following address.
<support@mariacasino.com>:
Mail server for "mariacasino.com" unreachable for too long
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Now there email support is down.
IF YOU SELF EXCLUDE IN ONE OF THERE CASINOS DO NOT OPEN ANOTHER ACC WITHIN THERE GROUP AS IT WILL BE LOCKED..
Maybe the unibet rep can answer some of the above questions(I would love to here them)