Baptism by Fire Maria Casino - Passed

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Did you know that Unibet has a sister site - Maria Casino? Powered by Ash Gaming, NetEnt, and OpenBet - and they've been online for awhile. Since they are related to Unibet, a 30 fast track through the Baptism by Fire should suffice.
They are here:
https://www.casinomeister.com/accredited-casinos/

Please post your comments in this thread - Unibet is your man with the plan. You can contact him here:
https://www.casinomeister.com/forums/members/

Besides their casino games, they offer Bingo, Live Games, and Poker as well.

https://www.casinomeister.com/static/goto.php?c=maria


:cheers:
 
Unibet is reviewed at Casinomeister. It is an CM Accredited, vetted, and highly recommend casino listed at our site.

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

Good to see another casino with games from NetEnt in your accredited section (I assume Maria will be accredited). Can never get too many of those :D


Maria is probably best known as a bingo site. Think Unibet also had another brand called Carlos Bingo or something.

I also think they have a few games from other suppliers like Cryptologic and Microgaming.

Maria is a fair casino alternative, but you can probably not expect the best casino promotions there.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

I have a question!

I see that Maria is promoting a 100% up to €100 on your Swedish and Norwegian site, but the T&C for this offer on both of these sites says it can only be claimed by UK residents. Can the rep clarify this?

I tried out Maria last year, so I am only asking out of curiosity.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
.

I have a question!

I see that Maria is promoting a 100% up to €100 on your Swedish and Norwegian site, but the T&C for this offer on both of these sites says it can only be claimed by UK residents. Can the rep clarify this?

I tried out Maria last year, so I am only asking out of curiosity.

When I read the bonusrules in my language it is offered to people from Sweden, Norway, Holland, Finland and UK. Can it be a typo in Norwegian maybe?;)

I had an account at Maria, but they gave me too much bonus once and didn't ask for it back until I lost it all. I was new at gambling by then and thought they were just trying to cheat on me.
So I just closed my account and never went back:oops:
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
When I read the bonusrules in my language it is offered to people from Sweden, Norway, Holland, Finland and UK. Can it be a typo in Norwegian maybe?;)

I had an account at Maria, but they gave me too much bonus once and didn't ask for it back until I lost it all. I was new at gambling by then and thought they were just trying to cheat on me.
So I just closed my account and never went back:oops:

Yes, I now see they also have that information on the page. Looks like you are redirected to different set of T&C depending on which link you are using on their site.

This is from the Swedish sign up page where it says UK only. Although the rules are written in English (except headline) so they have probably only messed up a bit. They should fix it :D


Maria.jpg
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Honestly Rainmaker, that is not the page I get when I look at the rules. Mine is in Swedish all over:confused:
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Honestly Rainmaker, that is not the page I get when I look at the rules. Mine is in Swedish all over:confused:

Hehe...Yeah I know. We have probably just followed different links on the site. As I said, It looks like visitors are redirected to different set of T&C depending on which link they are using on the site. I think I followed a Swedish banner link :D
 

Markus_Demon

Banned User - violation of <a href="http://www.cas
PABaccred
Joined
Oct 4, 2011
Location
Home
One of the worsts casinos!

I deposited there and well played, according to their banner it says you get 100% welcome bonus so i havent got it.

I contacted their support and after 3 DAYS!! got a reply saying "what you want , i dont get you.." Then after explaining again and waiting another 3-4 days i got a reply that there is no welcome bonus...

So i got mad and sent the url of the banner on which they stated the 100% welcome bonus and their support guy became angry saying " it's last time you send this kind of emails " :D


Their support is almost non existent, very umprofessional and their TEC is also dodgy.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
One of the worsts casinos!

I deposited there and well played, according to their banner it says you get 100% welcome bonus so i havent got it.

I contacted their support and after 3 DAYS!! got a reply saying "what you want , i dont get you.." Then after explaining again and waiting another 3-4 days i got a reply that there is no welcome bonus...

So i got mad and sent the url of the banner on which they stated the 100% welcome bonus and their support guy became angry saying " it's last time you send this kind of emails " :D


Their support is almost non existent, very umprofessional and their TEC is also dodgy.

3 days for a reply is terrible. But as discussed on this forum in the past. Customer support has never been Unibet's strong side in my opinion. They are slow and live chat is usually offline.
 

Unibet Rep

Accredited Casino Representative
Joined
Nov 15, 2010
Location
Malta
Hello everyone,

Thanks for bringing these issues on the Maria-site to our attention first of all.

As some of you might be aware of we recently did revamp the Maria website and there’s been a few kinks to hammer out following this makeover.

Being a site that supports several languages and having new content added to the site for the different markets on a daily basis (or almost daily) has unfortunately had a few slip ups in terms of a mix of languages on the site which we try to rectify as soon as they are being spotted – so if you see any other cases like these please feel free to let us know so that we can correct it asap.

The 100% first deposit bonus on Maria is available for most markets but the offer can vary slightly depending on the market. What all customers have to do though is to opt in themselves for any bonuses available via the my account section on the website in order to receive them automatically on their deposit.

Regarding Markus_Demon’s case, he did send us a pm here on cm and his issue was what I assumed resolved after that but if there still is some grievances from your side Markus_demon please feel free to drop me a pm.

Br,
Sue (Dave and I share this account so that we can cover when one is absent etc :) )
 

ab2911

Dormant account
Joined
Oct 22, 2012
Location
Malta
It is NOT clearly stated that the 20 Free Spins upon the registration are for the UK residents ONLY.
I prefer when the bonus is clearly displayed...now I dont know if I want to try for my welcome bonus....:rolleyes:
 

ab2911

Dormant account
Joined
Oct 22, 2012
Location
Malta
:eek2:so no free spins and 5 dollars down the drain... OK I am officially closing my account...
Which casino has good EVERYTHING plus netent?
 

Unibet Rep

Accredited Casino Representative
Joined
Nov 15, 2010
Location
Malta
Hi all,

Although I can fully understand that paying a fee is never nice, its not hidden that a fee is being charged on withdrawals. If you open an account and go to the withdrawals or deposit options, it is clear how much we charge for deposits or withdrawals. For deposits, we do not charge anything.
Once you do have money on your account, the fees will only show for the withdrawal option that is available to you.

With regards to promotions not being clear, we are still looking into this but one problem here is that if you are in a different country, the promotion for that particular country is the default one popping up. Again, by no means do we deliberately try to make those promotions unclear.

So if for example, you are living in the UK, you will by default get the UK promotion. If at that instance however, you register as a Finnish customer for example, the bonus conditions for being a Finnish customer living in Finland (if you choose that as your country) will apply. This is not unique to Maria and I have actually come across this similar behaviour on practically all other sites I signed up with.

If anyone still has a problem with any promotion at all, please do not hesitate to contact us, either through normal support or via PM here at casinomeister. If mistakes have been made, we will always rectify them.

All the best and lots of luck,

Dave
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
Hi all,

Although I can fully understand that paying a fee is never nice, its not hidden that a fee is being charged on withdrawals. If you open an account and go to the withdrawals or deposit options, it is clear how much we charge for deposits or withdrawals. For deposits, we do not charge anything.
Once you do have money on your account, the fees will only show for the withdrawal option that is available to you.

With regards to promotions not being clear, we are still looking into this but one problem here is that if you are in a different country, the promotion for that particular country is the default one popping up. Again, by no means do we deliberately try to make those promotions unclear.

So if for example, you are living in the UK, you will by default get the UK promotion. If at that instance however, you register as a Finnish customer for example, the bonus conditions for being a Finnish customer living in Finland (if you choose that as your country) will apply. This is not unique to Maria and I have actually come across this similar behaviour on practically all other sites I signed up with.

If anyone still has a problem with any promotion at all, please do not hesitate to contact us, either through normal support or via PM here at casinomeister. If mistakes have been made, we will always rectify them.

All the best and lots of luck,

Dave

Hi Dave.

A few questions if I may - Do your casinos payout 24 hours per day?, if so I can fully understand the extra charge as the extra wages this would induce has to be covered somehow. Secondly, are the different rules per different countries based on fraudulent/scamming activities from the respective countries, if so, isn`t this a bit unfair towards all those that are not some form of an asshole?, for instance - Not all English are scammers, all scammers are English, I know and fully appreciate that you guys are fighting an never ending battle with these scum, but tarring everyone of a specific nationality with the same brush is a somewhat primitive approach for resolving an ongoing problem, my apologies if this isn`t the case at your casino`s ;).

Thx in advance,

Roy.
 

Unibet Rep

Accredited Casino Representative
Joined
Nov 15, 2010
Location
Malta
Hi Dave.

A few questions if I may - Do your casinos payout 24 hours per day?, if so I can fully understand the extra charge as the extra wages this would induce has to be covered somehow. Secondly, are the different rules per different countries based on fraudulent/scamming activities from the respective countries, if so, isn`t this a bit unfair towards all those that are not some form of an asshole?, for instance - Not all English are scammers, all scammers are English, I know and fully appreciate that you guys are fighting an never ending battle with these scum, but tarring everyone of a specific nationality with the same brush is a somewhat primitive approach for resolving an ongoing problem, my apologies if this isn`t the case at your casino`s ;).

Thx in advance,

Roy.

Hi Roy,

the only honest reply I can give on this are that those are marketing decisions. Those kind of decisions are being revised from time to time and the above has been discussed before, but for the time being won`t be changed.

Best regards

Dave
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
Ive had an account at Maria for a while now & its been ok.
They have lots of nice games (slots). :thumbsup:
No luck there so far though with the winnings... :eek:
 

Unibet Rep

Accredited Casino Representative
Joined
Nov 15, 2010
Location
Malta
Although the 24hr WD question was glossed over

Even if we did have a 24/7, which we almost have, I still don`t know any banks who process payments 24/7. So withdrawals will always take a certain amount of time and in a lot of cases, this is due to the payment providers and not the operators.
I have said this many many times in the past (although not on this forum), it is not in any operators interest to deliberately stall a withdrawal. The faster a withdrawal can be processed, the better for everyone involved and we are fully aware of that and are always striving to achieve that.
So again, no, we do not process withdrawals 24/7 but we are pretty close to that.

Dave
 

MAW3Y

Dormant account
Joined
Aug 4, 2012
Location
Manchester
Contact us via our Live Support an raise an issue directly to one of our friendly and expert Customer Service Representatives or e-mail your question to us, you can find the details below:-

Please note the customer service hours are as follows:
Monday to Friday - 10 am to 10 pm
Saturday, Sundays and major holidays - 10 am to 10 pm

But when I press for Live chat I get the message below even though it says CM-FridaB is availble on the first page?


We're offline. Please leave a message.
Our live chat is unfortunately not available at the moment. Please leave a message with your query and we will get back to as soon as possible.
 

Unibet Rep

Accredited Casino Representative
Joined
Nov 15, 2010
Location
Malta
Hi,

Let me explain exactly what has happened with the live chat issue.
The timings published onsite are the times when customer care is available overall. Outside of those hours, we do have 24/7 customer care but after 10.00 PM, this is mainly English support.
So if you do click on live chat, it is indeed possible that even during the times we do have customer support available, live chat is not. Since we are having a free phone for UK customers, amongst others, we first and foremost need to make sure that our free phone lines are fully covered.
Having said that, we are also constantly increasing our live chat availability.

As with the message you noticed that CM-Frida is available, this was actually referring to the bingo chat and not the live chat. We do apologise for this confusion and are also working on getting those messages more clear.

So should you need instant support and live chat is not available, don`t hesitate to call our free phone number or contact us via mail.

Best regards,

Dave
 

MAW3Y

Dormant account
Joined
Aug 4, 2012
Location
Manchester
Hi,

Let me explain exactly what has happened with the live chat issue.
The timings published onsite are the times when customer care is available overall. Outside of those hours, we do have 24/7 customer care but after 10.00 PM, this is mainly English support.
So if you do click on live chat, it is indeed possible that even during the times we do have customer support available, live chat is not. Since we are having a free phone for UK customers, amongst others, we first and foremost need to make sure that our free phone lines are fully covered.
Having said that, we are also constantly increasing our live chat availability.

As with the message you noticed that CM-Frida is available, this was actually referring to the bingo chat and not the live chat. We do apologise for this confusion and are also working on getting those messages more clear.

So should you need instant support and live chat is not available, don`t hesitate to call our free phone number or contact us via mail.

Best regards,

Dave



Thanks for taking the time to explain Dave :thumbsup:
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Ive had an account at Maria for a while now & its been ok.
They have lots of nice games (slots). :thumbsup:
No luck there so far though with the winnings... :eek:

I have one too, and am well down, not done a wd yet though. Didn't get a birthday bonus on the 20th. , nothing for xmas yet either.....wait and see. The TSII they have plays terribly slowly, the IGT and their own games are OK though. Not particularly impressed, and no bonus offers except the sign-up one. Average site.
 

twotone

Dormant account
Joined
Feb 13, 2012
Location
ireland
Still waiting payment

I opened an ACC with Maria casino on the 8th of january.Deposited 25 euros got bouns and lost,deposited 50 euros and was up to 163 euros and then my ACC was locked.

Contacted support and to cut a long story short I had self excluded in unibet casino last year and that is why my ACC was locked.

Did not even know that the 2 casinos where linked,Contacted support again and Phoned the contact number and was told that if I self exclude in one of there casinos all other ACCs withen the group will be locked.
I have looked and looked through there T&Cs and can not find this anywere.

Anyway after asking for my money back and sending in my docs got this email on the 16th

From: "[email protected]" <[email protected]>
To: [email protected]
Sent: Wednesday, 16 January 2013, 9:10
Subject: Maria <CID53EA1EB3A996>


Dear O'Neil

We are writing to inform you that your documents have been approved by our Responsible Gaming manager. We have now arranged for a manual withdrawal of €163.01 to your account ending 5027. Please also be advised that your Maria account now remains suspended.

Thank you for your patience and understanding.

Should you require any further assistance during your time with Maria, please do not hesitate to contact us.


Best Regards,

Edward
Customer Support UK



As money was not refunded Sent them another email on the 23rd

7 days has passed and still no payment. What excuse is Maria casino going to give me now for refusing to pay what I am owed.I have waited long enough and refuse to be ingored in this way.This Casino has left me with no option but to take this to the forms and contact eCOGRA.


Got this last night


Sorry, we were unable to deliver your message to the following address.

<[email protected]>:
Mail server for "mariacasino.com" unreachable for too long

--- Below this line is a copy of the message.

Received: from [77.238.189.233] by nm24.bullet.mail.ird.yahoo.com with NNFMP; 23 Jan 2013 08:05:43 -0000
Received: from [212.82.108.121] by tm14.bullet.mail.ird.yahoo.com with NNFMP; 23 Jan 2013 08:05:43 -0000
Received: from [127.0.0.1] by omp1030.mail.ird.yahoo.com with NNFMP; 23 Jan 2013 08:05:43 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: [email protected]
Received: (qmail 30286 invoked by uid 60001); 23 Jan 2013 08:05:43 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ymail.com; s=s1024; t=1358928343; bh=rnhuQwoZpOZT2VgZote2F1Z7TV09VfPO5B5dGMlTA+8=; h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:References:Message-ID:Date:From:Reply-To:Subject:To:In-Reply-To:MIME-Version:Content-Type; b=P8PjrEKj354B9DZoGPH4O1Zqjg0UM1PP0g8xaMc70UD3maHCiPwB5fT0cfE7n4U0x4CqCyn7/2viQI3A1yRCqUgRTmSt0o05QNSpFlo/TlKuGpO8jhWHbXXJfniuCSOl4BJmYCn6aOqvtOexN19Jth1JfIQtohHQzCX5lZu1vf0=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
s=s1024; d=ymail.com;
h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:References:Message-ID:Date:From:Reply-To:Subject:To:In-Reply-To:MIME-Version:Content-Type;

Now there email support is down.

IF YOU SELF EXCLUDE IN ONE OF THERE CASINOS DO NOT OPEN ANOTHER ACC WITHIN THERE GROUP AS IT WILL BE LOCKED..

Maybe the unibet rep can answer some of the above questions(I would love to here them):eek2::eek2:
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
2.5.8 Holding an active account with another legal entity which is part of the same group as Maria, meaning other entities being, directly or indirectly, controlled by Unibet Group Plc.


Looks like you can't have an account at both in any case.

Card refunds can take up to 10 days fwiw.
 
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