Dear All,
I have an account with LuxuryCasino.co.uk (part of casino rewards group). I requested a withdrawal for £4,800 eight days ago, and it has still not been paid.
I have repeatedly contacted customer services, only to be fobbed off by excuses, the latest one being "oh it was a bank holiday yesterday in Australia so we have a backlog"... I've also been told that customer services can't help me, only the "Risk Management" department. Risk Management are not available on the 'phone. I've repeatedly emailed them but they have not replied. I really don't know what else I can do now, expect go to the Gambling Commission in the UK, with whom this company is registered.
I must note that there was no bonus involved and I actually lost money. The withdrawal amount is less than my original deposit, and I am withdrawing using the same method I deposited with. I have complied with all their ID requirements and support has confirmed that my account has been verified.
I have PM'd the rep just now informing her of this complaint as per the forum's rules.
Regards,
Lee.
I have an account with LuxuryCasino.co.uk (part of casino rewards group). I requested a withdrawal for £4,800 eight days ago, and it has still not been paid.
I have repeatedly contacted customer services, only to be fobbed off by excuses, the latest one being "oh it was a bank holiday yesterday in Australia so we have a backlog"... I've also been told that customer services can't help me, only the "Risk Management" department. Risk Management are not available on the 'phone. I've repeatedly emailed them but they have not replied. I really don't know what else I can do now, expect go to the Gambling Commission in the UK, with whom this company is registered.
I must note that there was no bonus involved and I actually lost money. The withdrawal amount is less than my original deposit, and I am withdrawing using the same method I deposited with. I have complied with all their ID requirements and support has confirmed that my account has been verified.
I have PM'd the rep just now informing her of this complaint as per the forum's rules.
Regards,
Lee.