Possible Casinorewards issue

[lisap56]

I have a feeling that your deposits are gone - especially if this is considered fraud.Check their terms and conditions for this sort of thing. I mean, it's a win-win for you - think about it. If you were a casino operator, what would you do if you had not one but scores of players trying to get one over on them.

My advice would be to file a PAB - Casino Rewards are very responsive when it comes to submitted complaints through us. And perhaps we can get an answer for you.

Hello.
I just read your posting and your story sounds exactly like mine. I am at the withdrawal stage , I won 5900 and all of a sudden when I tried to log in and it said... your account has been locked... I was told to go to the risk management site and follow the instructions.
They want to confirm who I am then they will release it.im scared

 

[jasonuk]

I just read your posting and your story sounds exactly like mine.

Are you sure it's exactly like theirs? They admitted to creating duplicate accounts...

It sounds like they doing a KYC (know your customer) check - which at a minimum would include identity (e.g. passport or driving license) and address (e.g. a recently-dated utility bill).

If you haven't done this yet, then it's par for the course with casinos now because of concerns with money laundering (and in many countries is a condition of their license, i.e. a regulatory requirement) - but it may take a few days to be processed. Once that has been completed, they can process the withdrawal.

If you're still having problems later, then PAB is an option (see "Submit Complaint" at the top of the forum) - but go through the correct channels first and hopefully it'll be resolved in a few days for you.

 

[The Dude]

Hello.
I just read your posting and your story sounds exactly like mine. I am at the withdrawal stage , I won 5900 and all of a sudden when I tried to log in and it said... your account has been locked... I was told to go to the risk management site and follow the instructions.
They want to confirm who I am then they will release it.im scared

I'm not sure if you were referring 100% with my post or not. Please describe your specific problem here. Thanks!