Slow Pay 24casino1.bet Withdrawal Problem - scam casino takes UK no license!

aeimatek

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london
Hello,

I'm looking for advice on a curacao-casino withdrawal. I've been waiting for 35 business days, which is way over their time-frame of 7-21 business days.

Chat support is saying " Oh, it'll be sorted soon, have a little patience" every day, but nothing happens.

The amount is a little bit over £2000 .

I've tried contacting the Curacao Gaming Board, their response was that they are not taking any complaints at the moment.
I'm not sure who is their license provider, but Curacao-Egaming confirmed me that it is not them.

What options do I have to either get my withdrawal or my deposits back ?

If a mastercard was used, considering that it is a fraud case, can this be chargedback somehow? I deposited using revolut, but they said I can't chargeback because it is mastercard policy, but I assume in fraud cases this should be possible .

the casino is 24casino1.bet
 

dunover

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I think their 'licensing' info tells you everything:


24casino.bet is owned and operated by 24CASINO.BET of Kaya Richard J. Beaujon Z/N and its fully owned subsidiary, 24casino.bet Address 25 Voukourestiou, Limassol. 24casino.bet operates under Master License 158374 granted by the . 24CASINO.BET holds a master License 158374 .

Granted by whom? Alas it doesn't say because it doesn't appear to have a valid UKGC license or MGA that I can see, Cyprus usually means fraud I'm afraid. It doesn't even show a valid Cup-o-cocoa one either. Unlicensed clip joint that shouldn't be taking UK players. I'm afraid you've been done.
 

aeimatek

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So there's nothing I can do to get the withdrawal or at least my deposits back ?

How can such websites be active with no regulation ? There aren't any legal entities in either Cyprus or Curacao which can look into this ?

On email advertising they provide this info : 24casino.bet is owned and operated by MRSL NV of MRSL NV and its wholly owned subsidiary, 24casino.bet Address Hollandia 87 perst H18. 24casino.bet operates under Master License NV8373893 granted by the Curacao . MRSL NV holds a master License NV8373893 . Payment are processed by 24casino.bet. For any questions or concerns, you may have, please do not hesitate to contact our Support 24/7
 

dunover

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So there's nothing I can do to get the withdrawal or at least my deposits back ?

How can such websites be active with no regulation ? There aren't any legal entities in either Cyprus or Curacao which can look into this ?

On email advertising they provide this info : 24casino.bet is owned and operated by MRSL NV of MRSL NV and its wholly owned subsidiary, 24casino.bet Address Hollandia 87 perst H18. 24casino.bet operates under Master License NV8373893 granted by the Curacao . MRSL NV holds a master License NV8373893 . Payment are processed by 24casino.bet. For any questions or concerns, you may have, please do not hesitate to contact our Support 24/7
I would go for chargebacks as they're providing unlicensed illegal gambling. There are 4 valid Cup-o-cocoa 'master licenses' and that number isn't one of them. There's 1668/JAZ (100% used by fraudsters with fake games, crooks etc.), 8048/JAZ etc:

Cyberluck Curacao N.V. #1668/JAZ
Gaming Services Provider N.V. #365/JAZ
Curacao Interactive Licensing N.V. #5536/JAZ
Antillephone NV #8048/JAZ

The so-called authority allegedly requests this info below from licensees and it's a complete joke. The place doesn't have the expertise, knowledge or integrity to run a game of 3-card brag for matchsticks let alone proper gambling I'm afraid:

"Each and every officer, authorized person, shareholder, director, beneficial owner or ultimate beneficial owner must provide the following documents:

  • Certified Copies of Passport* (the pages with photo and signature)
  • Original or certified copy of a Utility Bill
  • Police Clearance Certificate / Certificate of no criminal record
  • CV / Resume
  • Original Banker’s Reference (Relationship must be longer than 2 years)
  • Original Professional Letter of Reference from an Accountant or Lawyer (Relationship must be longer than 2 years)
  • Details of Software including copy(ies) of software agreements and/or 3rd party certification of the RNG application and its fairness (if applicable)
  • Proof of domain ownership
  • Copies of Terms & Conditions which must include underage gaming policy, responsible gaming policies, and player KYC policy."
So as you may or may not know, the fact that many of the fraudsters operate fake/stolen software makes a mockery of the bolded point and the rest of it is so easily contrived or faked that the criminals simply use a 'clean stooge' to represent their scams.

Put it this way, the fact you are in the UK and you say reported/proved this shower to Cup-o-cocoa for taking unlicensed gambling against UK laws, they wouldn't give a flying fuck. The casino would still be there indefinitely. If you actually go to Cup-o-cocoa's e-gaming site they even boast about their lack of rules and regulations in comparison to the UKGC and IoM etc. citing how cheap and convenient they are. Naturally, as the fees they take go in the fat sweaty bloke's back pocket and no credible infrastructure is provided to protect the criminals victims.
 
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Guntis

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United kingdom
Forget about where they are licenced. Type in Google the casino name and see their affiliates who are showing up just after the casino in the search results. Try contacting them and ask if they can give you a hand. It doesn't mater that you have not signed not through them, some decent guys should help you anyway.
 

dunover

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Forget about where they are licenced. Type in Google the casino name and see their affiliates who are showing up just after the casino in the search results. Try contacting them and ask if they can give you a hand. It doesn't mater that you have not signed not through them, some decent guys should help you anyway.
No 'decent' affiliate would promote unlicensed gambling.
 

Guntis

Senior Member
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Location
United kingdom
No 'decent' affiliate would promote unlicensed gambling.
Yeah, I know exactly what you mean; however, those people there are very likely to have a quick way to contact casino management, and some may even be related to casino ownership.
 

aeimatek

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Location
london
Day 37, still no money from the casino.

I know I'm the fool for playing at these casinos anyways, and I was ignorant for not doing my research before depositing, but how can they get away with it in 2022 ? There aren't any legal entities who can do anything about it ? I'm not speaking about license providers, I'm speaking about some institution who could either make them pay me or do something about the electronic criminal activities happening there.
 

aeimatek

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Mar 11, 2022
Location
london
Update : Revolut can not do anything because of Mastercard guidelines.

Feels good to live in 2022, the year where some vaguely written guidelines are worth more than the evidence provided.

I'm still left with a question which I could not answer : There aren't any legal entities in Cyprus or Curacao who can do something about electronic fraudsters ?
 

dunover

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Update : Revolut can not do anything because of Mastercard guidelines.

Feels good to live in 2022, the year where some vaguely written guidelines are worth more than the evidence provided.

I'm still left with a question which I could not answer : There aren't any legal entities in Cyprus or Curacao who can do something about electronic fraudsters ?
Nope, not really, which is why scammers from certain countries use them as a base.
 

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