Dear Udo,
Acc: ********
First off, we’d like to say thanks very much for playing here at Lucky247! It’s great to see you’re enjoying our awesome game selection. However, did you know that you may have unintentionally transgressed one of our Ts&Cs?
We’re specifically talking about the general terms and conditions, point 19.9,please see extract below:
Before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 20% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. For the purposes of this rule, a bet is defined as one roulette spin or one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games). Any double or gamble shall be considered a new bet. Should the Casino deem that irregular game play has occurred; the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
Any bonus and winnings will be forfeited if a player has an active bonus and moves after winning from low weighted games like table games, to high weighted games like slots (or first bets high and then low with a stake not in proportion to the balance) for the sole purpose of completing wagering requirements. This will be judged at the sole discretion of the casino after reviewing the gameplay.
Furthermore this includes but is not limited to Moving from a low weighted game to a high weighted game after large wins for the purpose of clearing wagering requirements.
In your case, you moved from high wagers to low wagers after a large to clear wagering requirements.
Due to the above, your withdrawal has been confiscated and your deposit and bonus returned to your gaming account. This will have been 260 cash credits and 250 bonus credits for you to try again.
We trust this email finds you well.
Warm regards,
Lucky247 Casino Support