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Lucky247.com withdrawal has been confiscated (7000 euros)

Discussion in 'Casino Complaints - Bonus Issues' started by udobinder, Jun 25, 2015.

    Jun 25, 2015
  1. udobinder

    udobinder Banned - Player fraud - bogus PAB PABnoaccred

    Occupation:
    Bielefeld
    Location:
    DE
    Hi everyone, sorry that my first post being a negative one. I have been reading the forum for a long time but never registered. Looks like the time has come :( I have signed up with Lucky247 and was lucky enough to win 7700 euros! I decided to try them since they are on the accredited list and I was feeling safe. I was asked to send verification documents and I did send everything. Then I went to live chat and I was told that unfortunate decision they made.



    I was still hoping that may be a senior member of staff will be able to help me out. The decision was discussed with their boss so it's final...
    Do you think it's better to proceed to PAB straight away? Or is it better to contact their representative?
     
  2. Jun 25, 2015
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Spirit of the bonus BS as usual. Did you exceed 20% of the bonus on any spin/game?

    Be aware that you insinuated this was a SUB - did you know that even if you hadn't have invoked the spirit-of-bonus BS, they would have limited your cash-out to 6x your deposit???

    You would have been screwed either way.


    That's why this shower and all those with the same crap terms should be avoided.....:(
     
    7 people like this.
  4. Jun 25, 2015
  5. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    First you should contact their rep, and see if anything can be done;
    If the rep gives you the same answer, you should submit a PAB.

    Decreasing the bet size until you finish the wagering, guessing that's what you did wrong.

    I personally don't see anything bad in that.
    They're claiming that you're an AP (advantage player), which plays only to win, instead of playing for the fun of it most probably.
    Hope it will be sorted out! Good luck!
     
  6. Jun 25, 2015
  7. lammersef

    lammersef Dormant account

    Occupation:
    designer
    Location:
    Finland
    are they still accredited?
     
  8. Jun 25, 2015
  9. udobinder

    udobinder Banned - Player fraud - bogus PAB PABnoaccred

    Occupation:
    Bielefeld
    Location:
    DE
    The bonus credited was 250, maximum bet - 22.50 per spin. No I didn't know about 6x rule but 1500 is better than nothing :oops:
     
    1 person likes this.
  10. Jun 25, 2015
  11. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
  12. Jun 25, 2015
  13. The Blue Anchor

    The Blue Anchor Non-Gambler

    Occupation:
    IT
    Location:
    UK
    how this place is still accredited is beyond me. A perfectly legitimate win disallowed because the OP had the temerity to meet the WR without busting out.
     
    1 person likes this.
  14. Jun 25, 2015
  15. lammersef

    lammersef Dormant account

    Occupation:
    designer
    Location:
    Finland
    Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.
     
    2 people like this.
  16. Jun 25, 2015
  17. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    Agreed. Should have lost their accreditation, same goes for any other casino that employs the 5x rule and 'spirit of the bonus' clause.
     
    5 people like this.
  18. Jun 25, 2015
  19. lammersef

    lammersef Dormant account

    Occupation:
    designer
    Location:
    Finland
    I do think this is a very serious issue, at least for me. I hope that "accredited section" will not become just a marketing catch. If there are rules to follow there should be a responsibility from the casino side. I have read quite a few complaints about lucky247 and their responses are always ignorant and non-specific. If there is a candidate to leave from accredited section it's probably them.

    Anyway, Meister is doing a great job keeping us safe or at least informed about bad casinos so thumbs up for that. I just think that accredited section (at least some of it's members) are getting on slippery road to rogue.
     
    9 people like this.
  20. Jun 25, 2015
  21. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    More and more casinos are starting to add this term. If we don't take a stand against it as a community, it will slowly become the norm.
     
    3 people like this.
  22. Jun 25, 2015
  23. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    So now they don't feel that a 6X withdrawal is enough protection so they limit the range of the bets. Going from 22.50 to 2.50 is less than a 10% reduction so what range is allowed? according to this I wouldn't be allowed to lower a bet from £3.00 to 0.30p as that would, apparently, be giving me a huge advantage :rolleyes:
     
    1 person likes this.
  24. Jun 25, 2015
  25. lammersef

    lammersef Dormant account

    Occupation:
    designer
    Location:
    Finland
    may be members can vote to exclude a casino from the accredited list?
     
    1 person likes this.
  26. Jun 25, 2015
  27. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    It makes sense;

    If you get a mega win with a big bet and change the bet size by 90%, you'll grind the bonus easier...
    By being able to make multiple bets on one slot, you'll eventually reach the 97% TRTP :rolleyes:.

    Of course, in gambling nothing is certain, which means that you can go bust with this method also.
    This is the sole reason I am against this stupid term... and consider that no accredited casino should have this tagged as being "Irregular Play" :D
     
    1 person likes this.
  28. Jun 25, 2015
  29. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    But they are limiting the size of your original bet within the bonus so they shouldn't also be limiting the range of the allowed bets within that limit.

    Also how many spins do i need to make at any bet size? If i play at £20 till I get a big win, then drop the stake by £1 every spin am I ok or do i have to have 5 spins at every lowered stake?

    Next they will be telling us what bet size we need to make and we can't deviate from it.
     
    Last edited: Jun 25, 2015
    1 person likes this.
  30. Jun 25, 2015
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I agree, this shower should NOT be accredited. There are too many complaints and bad terms. I would not say 'rogue' but certainly 'not recommended' or 'proceed with caution'.
     
    4 people like this.
  32. Jun 25, 2015
  33. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    low casino payments per period

    Given the way that most casinos pay out (500/1000/2500) per pay period, it makes complete sense to drop in wager denomination after a good win. Why risk 2500 or so to win 10,000 or more and then have to wait and wait and wait. The casino makes the rules, then they get upset if players abide by them. Also, I know currently there is a lot of talk about the bonus rules being a problem, but casinos that want to unethical will be that no matter what. I've seen complaints not related to bonuses where casinos said players were playing a "system" or "card counting," etc. The casinos need to stick to their own rules, period the end. No "spirit of the bonus BS!" Also, I don't think any casino with a maximum withdrawal on a cash bonus should be accredited. As I've discussed on other posts, the reason to play slots is for the once in a lifetime spin, and all of those 1000x hits or more on the most fun thread on this site would be drastically truncated, let alone a run of a number of such hits in a session.
     
    3 people like this.
  34. Jun 25, 2015
  35. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Well - first of all sorry to hear about this Udobinder.

    The quoted term can be found under You must register/login in order to see the link. term 14

    What you unquestionably did was a so called "two-tier" betting strategy aiming for an early big hit and then grinding through the WR in order to finally cash out. This is frowned upon even at very high-reputed accredited casinos (e.g. betat has a similar term and has also voided winnings in the past because of it). So it's not surprising that they voided your winnings.

    They however should make this a lot more clear in their T&C. The fortune lounge group (FL) has a similar term, but better formulated.

    So what has to change is that Lucky247 implements a more detailed describtion what they consider "irregular game play patterns".
    I think the FL formulation is good. Similar formulated T&C from betat:

    Please keep the discussion as productive as possible. We know that the x6 max WD on the sing-up sucks like hell - but that's not main-issue in this case.
     
    1 person likes this.
  36. Jun 25, 2015
  37. MightyDuck

    MightyDuck Experienced Member

    Occupation:
    electrical engineer
    Location:
    €urope
    It should at least be stated at their accredited page that the maximum withdrawal for their 1st deposit bonus is 6 times deposit so that at least CM-users can see this information straight away.

    I also miss the rep being more into the discussion rather then hide behind the trees.
     
    2 people like this.
  38. Jun 25, 2015
  39. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Lucky247 uninstalled

    I uninstalled yesterday Lucky247 after receiving and playing the 20$ birthday bonus, no deposit made since April.

    Exactly what the OP describes led me to that decision. I had one case were i deposited 100$ and got the 50% match, hence max bet 20% = 10$.

    Played Centre Court and was upping my bets as the slot was running well until i was betting 9$, so quite close to the 20% limit. Finished wagering with a nice withdrawal and went to LiveChat to have it flushed. Within 10 seconds the agent came back telling me, winnings confiscated as i placed bets over the 20% mark. BS i told him, learn your maths first, took him 2 minutes to figure it out, still never apologized nor flushed the withdrawal. He probably just saw the "high" bets and his first thought was.... "yeah, this we can confiscate". This was a Saturday, it was paid then on Wednesday after numerous emails to the VIP host :confused: :mad:

    The name of the VIP host was changing every few weeks, that speaks already for itself; at Fortune Lounge i had the same VIP host for the last 15 years, that tells you that the company is looking after its employees and is certainly more likely to look after its players.

    Another time they tried to take my winnings because i played only 1 slot!!!! WTF :confused: :what: Do i have to play now as the casino pleases. Was told when playing with a bonus i would have to play at least 5 slots. Asked where i can find the term, never got an answer. :confused:

    Had the impression the CS hosts were instructed to do this kind of thing as a general policy.

    You want more stories? Got plenty more, unfortunately. Was first a supporter of them but within 3 months they managed to disappoint me badly.

    Additionally, i was always concerned every time i had a withdrawal pending whether it will be paid or not. No more, starting 3 months back only 32RED and FortuneLounge for download MG casinos, nothing else. Don't need the hassle and sleepless nights worrying if they will pay up without trying to f...k me over first. Amen!!!

    TO THE OP: try this email address: Lucky247 VIP Support <vipsupport@lucky247.com> ...address it to Mo or Bill. They were always quite helpful. Good Luck with getting your money .....

    Toi, toi toi und Gruesse aus Bangkok
    Harry :)
     
    Last edited: Jun 25, 2015
    9 people like this.

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