Lucky247.com withdrawal has been confiscated (7000 euros)

[Harry_BKK]

Just incredible Harry, I am speechless. Perhaps Bryan or Max can take a look at this thread and move this outfit to "not recommended" asap. How much more of these stories do we have to read before action is taken?

It is indeed quite incredible...

Had an email from them in less than 3 minutes after uninstalling the casino asking me why i was unhappy. Directed them to the CM threads and also gave them a list of reasons. Within 10 minutes i had the reply with the worst email i have seen in a long time, looked like a cut and paste composition of standard answers.....deleted it unfortunately as it would have enlightened everybody even more as to how bad this casino has become.

Not a single word of trying to keep me as a player (and i was a Platinum VIP within a month of joining them, so deposited a fair amount with them, luckily i had also some good withdrawals, so i am only down by a few hundred overall i think) , nor providing any answers whatsoever to my reasons i gave them for stopping to play there.

Avoid them, is my opinion.

 

[Jono777]

The request for flushing is not helpful really either as it is not 'set in stone' and from my (well the wife's) experiences there is no defined rule regarding flushing.

Up until the negativity was more public regarding these guys she was a very frequent depositor at Lucky 247.

On winning days visits to live chat to request flush would be met with occasionally 'Yes that's all done' to more often 'We don't do that, you have to wait 'x' hours' etc.

We agreed it all depended on which agent you got, the last time you withdrew and size of withdrawal, deposits made since last W/D. Getting through to an agent is also easier said than done a lot of the time!

In fact as I type this, wife is onto Lucky 247 chat and has just been told she has to wait 48 hours and no flushing is possible !!??!!?? - its £100 FFS, surely they can't be that desperate for her to blow it back, which ain't gonna happen.

The original/initial Lucky247 threads are the reasons I do not give these guys any of my gaming budget and am so grateful to CasinoMeister for the regular 'heads up' regarding these situations.

Every time I see a new L247 thread appear, before even reading it, all I think is 'Which poor sod they taken advantage of now.....'

 

[hedgehok]

I think all 3 should have been removed from accredited list... It's a win-win situation for casino and gives unfair advantage to the casino. If you try to bet high and lose (it's more likely you will lose while betting high) they don't give you a second chance or may be a cashback. When you win - they simple confiscate everything. nice!

Well they donate you free money and it comes with terms. Either you accept them or you shouldn't take the bonus.

 

[lammersef]

Well they donate you free money and it comes with terms. Either you accept them or you shouldn't take the bonus.

It doesn't work that way! The terms has to be fair to the player. Why do you keep saying it's ok to basically "steal" from the player?

 

[hedgehok]

It doesn't work that way! The terms has to be fair to the player. Why do you keep saying it's ok to basically "steal" from the player?

I share your disapproval about those terms. But to consider a removal of betat from the accredited list is a bit much.

 

[ugaboga]

I share your disapproval about those terms. But to consider a removal of betat from the accredited list is a bit much.

You seem intent on equating Lucky247 with Betat. Please do tell why the forum isn't swamped with complaints about Betat like it is with Lucky247?

 

[lammersef]

Hi everyone, sorry that my first post being a negative one. I have been reading the forum for a long time but never registered. Looks like the time has come I have signed up with Lucky247 and was lucky enough to win 7700 euros! I decided to try them since they are on the accredited list and I was feeling safe. I was asked to send verification documents and I did send everything. Then I went to live chat and I was told that unfortunate decision they made.





I was still hoping that may be a senior member of staff will be able to help me out. The decision was discussed with their boss so it's final...
Do you think it's better to proceed to PAB straight away? Or is it better to contact their representative?

OP, have you tried contacting their representative here?

 

[udobinder]

OP, have you tried contacting their representative here?

Yes, I tried but received no reply up to date.

 

[MightyDuck]

Did you get your initial deposit back?

 

[udobinder]

By the way , I got this email from lucky247:

Dear Udo,


Acc: ********

First off, we’d like to say thanks very much for playing here at Lucky247! It’s great to see you’re enjoying our awesome game selection. However, did you know that you may have unintentionally transgressed one of our Ts&Cs?

We’re specifically talking about the general terms and conditions, point 19.9,please see extract below:

Before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 20% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. For the purposes of this rule, a bet is defined as one roulette spin or one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games). Any double or gamble shall be considered a new bet. Should the Casino deem that irregular game play has occurred; the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
Any bonus and winnings will be forfeited if a player has an active bonus and moves after winning from low weighted games like table games, to high weighted games like slots (or first bets high and then low with a stake not in proportion to the balance) for the sole purpose of completing wagering requirements. This will be judged at the sole discretion of the casino after reviewing the gameplay.
Furthermore this includes but is not limited to Moving from a low weighted game to a high weighted game after large wins for the purpose of clearing wagering requirements.

In your case, you moved from high wagers to low wagers after a large to clear wagering requirements.

Due to the above, your withdrawal has been confiscated and your deposit and bonus returned to your gaming account. This will have been 260 cash credits and 250 bonus credits for you to try again.

We trust this email finds you well.

Warm regards,
Lucky247 Casino Support

 

[MightyDuck]

Why don't they say: Try again. Dare to win again and we find something else to shaft you.

 

[Batman]

The casino should be moved in The Reservation list, at least!
That BS term should disappear!

There is hope though. Still hope the outcome will be in your favor.

 

[udobinder]

I tried to log in today but I couldn't! The error message says that there is no such username! So they basically deleted my account altogether. Amazing!

 

[t4llek]

this spirit of the bonus bs is just getting on my nerves, i was shafted of 1500€ by slotsmagic on the 10% rule because ofc i didnt read it as they were accredited(this was usually good enough for me), this is going to happen to you too, dont even bother, u wont see a dime, this why i only play bonus at one casino 32 red, no bullshit no shady terms, without bonus i keep to paddy and unibet, no bonus but at least u get paid in 30 minutes if u win. And btw with the ammounts of problems everyone been having with lucky247, it would be worth for cm to give a look onto it, if theres some wrong doing give them the opportunity to fix their stuff.

 

[Harry_BKK]

I tried to log in today but I couldn't! The error message says that there is no such username! So they basically deleted my account altogether. Amazing!

Submit a PAB, your best option now, they are accredited so it should have some weight!!! Make sure you read the FAQ's carefully.

I have a bad feeling though that you won't be seeing that dosh.

Good luck!!!

 

[begbie100]

I already had PAB against the Lucky247.com about the same issue and lost it. The case is somewhat buried in vaguely related thread, so most of you might not have seen it.

You can check it out here and the posts after this in the thread: https://www.casinomeister.com/forum...scates-my-balance-citing-discrepancies.65275/

 

[lammersef]

I already had PAB against the Lucky247.com about the same issue and lost it. The case is somewhat buried in vaguely related thread, so most of you might not have seen it.

You can check it out here and the posts after this in the thread: https://www.casinomeister.com/forum...scates-my-balance-citing-discrepancies.65275/

I don't get it. The rules for accredited casinos clearly states : "Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations. "

 

[Jay23]

I think its hard to make any decisions about this casino in isolation. How how many bets did you place over the limit? How many under the limit? You claim to be a VIP at this casino how much did you deposit and withdrawal?

 

[Batman]

I think its hard to make any decisions about this casino in isolation. How how many bets did you place over the limit? How many under the limit? You claim to be a VIP at this casino how much did you deposit and withdrawal?

From what I remember, he made bets of 10% from the value of the bet he won with.
The amount deposited and withdrew, the number of bets, nothing is important.

The important thing is this is a really bad term. It shouldn't be there, in any accredited casinos.
The player won from his bets, the player finished the wagering requirements.
How he finished the wagering requirements is irrelevant.
He didn't use any bots or any other cheats! It's his withdrawal and he should receive the money.
Unless that term is removed from there, the casino should NOT be in the accredited casinos list.

 

[maxd]

I already had PAB against the Lucky247.com about the same issue and lost it. ...

Just to clarify how your case ended: the casino acknowledged they were -- and still are -- treating WR grinding as "irregular play" and stated they have no plans to change that. They've implemented the UK licensee policies and eCOGRA is their ADR. That effectively killed any further discussion on this from our end because they simply said the player should take the issue to eCOGRA. AFAIK eCOGRA had already ruled against the player. In other words the PAB had failed insofar as your claims against the casino were concerned AND our ability to press that case further. So the PAB was unsuccessful and was closed.

FTR, current wording of

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includes:

14. All Players’ wagers will be reviewed for irregular game play patterns prior to any withdrawal being processed. Equal, zero, low margin or hedge betting will be construed as irregular game play for bonus wagering requirements. This also includes and is not limited to the placing of bets equal to or greater than 20% of the bonus credited to the players gaming account. Should the Casino deem that any irregular game play has taken place on the gaming account, the Casino reserves the right to withhold any cashin as well as the right to confiscate all winnings.

 

[lammersef]

Maxd, do you think it's acceptable for an accredited casino?

 

[Batman]

I'd also be interested in your opinion regarding this

 

[maxd]

Sorry guys, that's Bryan's call to make. He is and always has been in charge of the Accred section, I think many of you know this. I'll Report your post so he knows of the issue here but you'll have to wait for him to make the call.

As to the player issues being discussed here I think the primary issue is not the grinding but the violations re Max Bet, no? That's a whole other kettle of fish.

 

[Batman]

It's hard to deduct that from hearing only one part of the story...
The casino's rep, even if they're accredited is AWOL

From what I understand from the OP wrote so far, he didn't breach the max bet term.
He was only accused for grinding the WR.

He made bets 90% smaller (10% of the winning bet's value) to grind away the requirements.
This shouldn't be an impediment, considering that the OP or anyone else could have gone broke by doing so...

 

[maxd]

I think we all agree that rules against grinding the WR are flaky and predatory against players . That said it's their casino and if they want to piss off their customers with such rules then that's their funeral as long as those Terms are specific and to the point. However, the "irregular betting" thing is a whole different issue.

As to the specific cases that have been mentioned here I'm pretty sure that at least one of them involves Max Bet violations. If so then the player involved will have to be dealt with as a Terms violator.