Lucky247 Casino T&C Questions

JGslots

Ueber Meister
webmeister
PABinit
Joined
Feb 12, 2013
Location
Wales
Hello All, hope you are all having a nice relaxing Bank Holiday :)

Just wondering if anyone has played here? I have just signed up. Quite fancied a dabble with a SUB £100 x 40D + 50 Free Spins. Not a great offer. I completed signing up when a pop up chat window opened, the operator informed me that as im from the UK I need to wager x 50 I feel its probably better to just make a cash deposit, however the support are being quite rude lol.

Anyone play here?


Rob
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Hello All, hope you are all having a nice relaxing Bank Holiday :)

Just wondering if anyone has played here? I have just signed up. Quite fancied a dabble with a SUB £100 x 40D + 50 Free Spins. Not a great offer. I completed signing up when a pop up chat window opened, the operator informed me that as im from the UK I need to wager x 50 I feel its probably better to just make a cash deposit, however the support are being quite rude lol.

Anyone play here?


Rob

https://www.casinomeister.com/accredited-casinos/

Accredited, good to go and I played there once, made a few w/d's not the quickest as 48-pending so shut my a/c. But your money is safe and they have a rep here too: 'sachalucky'
 

Azzurri

Banned User
Joined
Feb 8, 2014
Location
From Foil Land
Had an account, then closed it pretty quickly.

I found CS chat to be confusing, and rarely to the point (not sure if there was a language barrier). They would also take forever to respond between sentences, and seemed clueless regarding their own terms.

They claim to have a lot of regular promotions, however check the terms very closely, as particularly with the multiple free spins promos, the wr and max cash out are hardly worth the effort considering you have already deposited to receive the bonus.

Many other better accredited sites like Guts and Videoslots who offer free spins etc without, or limited, wr and no max cash out terms.
 

jjezebel37

Meister Member
mm1
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
Hello All, hope you are all having a nice relaxing Bank Holiday :)

Just wondering if anyone has played here? I have just signed up. Quite fancied a dabble with a SUB £100 x 40D + 50 Free Spins. Not a great offer. I completed signing up when a pop up chat window opened, the operator informed me that as im from the UK I need to wager x 50 I feel its probably better to just make a cash deposit, however the support are being quite rude lol.

Anyone play here?


Rob

Accredited but i don't play there as every time i change a game they ask me for my username and password.

Feck that.....
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Accredited but i don't play there as every time i change a game they ask me for my username and password.

Feck that.....

Isnt that the most annoying thing having to sign in every 5 minutes, I remember laddys had this problem and i think they still do, if not touched the main screen in a while, I was on a casino other day and kept doing it, Makes me mad:
 

michielm1

Experienced Member
mm1
Joined
Mar 18, 2012
Location
Nederland
played, won, but didnt have credit card to register so not able to withdraw. dont take No dep bonus. i cost me 600 euro
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
Have an account there and played there once. Can't remember anything about the experience so it was pretty unremarkable. I'd play at Guts first:D
 

xxshepxx

Senior Member
PABnononaccred
MM
Joined
Jan 1, 2012
Location
United Kingdom
played once,got bombarded with automated calls to my house phone.

closed my account and asked to be removed from the calling list, but I still get the odd call now and then
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
played once,got bombarded with automated calls to my house phone.

closed my account and asked to be removed from the calling list, but I still get the odd call now and then

Oh yeah now I remember I got bombarded with texts and it took me a couple of times to unsubscribe to make them stop. It left a bad taste in my mouth. I haven't been back since.
 

Sachalucky

Dormant account
Joined
Jun 24, 2013
Location
Cape Town
Hi all,

Thank you for your messages.

I have contacted a couple of you regarding the timeouts and re-login requests experienced.

If anyone reading this is having similar issues, PLEASE get in touch with me?

We're trying to iron out software issues and can only do this with players providing us with certain bits of information regarding their sessions - I know it's a pain, sorry!

On the unsubscribing side of things, again please do contact me if you have asked to be removed from a list and have not been.

Thanks,

Sacha
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
Hi all,

Thank you for your messages.

I have contacted a couple of you regarding the timeouts and re-login requests experienced.

If anyone reading this is having similar issues, PLEASE get in touch with me?

We're trying to iron out software issues and can only do this with players providing us with certain bits of information regarding their sessions - I know it's a pain, sorry!

On the unsubscribing side of things, again please do contact me if you have asked to be removed from a list and have not been.

Thanks,

Sacha

hi sacha,

I have had this conversation with you regarding withdrawls via pm before. still nothing done.
I even spoke to MO via the phone, "think she is the casino manager or something" mo promised me that my withdrawls would be flushed as soon as I withdrew, and no pending 48 hours feature.

well this has never happened. and withdrawls times is just ludicrous, take for instance. I just received a withdrawl today. I actually cashed in last Friday. and this format is not just for holidays, its every single withdraw I make.

if I withdraw on a Wednesday. it stays pending for 72hours! pose to be no longer than 48 hours! its 72 hours because you don't count weekend as working days.
so its Thursday, Friday Saturday sunday then guess what. the Monday still not done because play history has to be checked!
so I actually receive it on the Tuesday! that's 6 days since cashout!

say you cash out on a Friday. " I have done this many times" it stays pending Saturday and sunday then goes to withdrawl department by Monday, now of course another look at play history. "unbelievably this takes all day" then its released to neteller on a Tuesday.

these time scales are absolutely not good at all, in fact they are now becoming not acceptable. I also notice uk players its now X50 BONUS its x40 for everyone else :what:

I am striving to be a platinum player here, but these cashout times are just grinding me to a halt..
 

Sachalucky

Dormant account
Joined
Jun 24, 2013
Location
Cape Town
hi sacha,

I have had this conversation with you regarding withdrawls via pm before. still nothing done.
I even spoke to MO via the phone, "think she is the casino manager or something" mo promised me that my withdrawls would be flushed as soon as I withdrew, and no pending 48 hours feature.

well this has never happened. and withdrawls times is just ludicrous, take for instance. I just received a withdrawl today. I actually cashed in last Friday. and this format is not just for holidays, its every single withdraw I make.

if I withdraw on a Wednesday. it stays pending for 72hours! pose to be no longer than 48 hours! its 72 hours because you don't count weekend as working days.
so its Thursday, Friday Saturday sunday then guess what. the Monday still not done because play history has to be checked!
so I actually receive it on the Tuesday! that's 6 days since cashout!

say you cash out on a Friday. " I have done this many times" it stays pending Saturday and sunday then goes to withdrawl department by Monday, now of course another look at play history. "unbelievably this takes all day" then its released to neteller on a Tuesday.

these time scales are absolutely not good at all, in fact they are now becoming not acceptable. I also notice uk players its now X50 BONUS its x40 for everyone else :what:

I am striving to be a platinum player here, but these cashout times are just grinding me to a halt..

Hi Wobble33,

Unfortunately, it is a fact that we do not process on weekends or public holidays.

Friday and Monday were both public holidays and this did cause a slight backlog with payments, for which we are sorry.

We do aim to pay our players as fast as possible.

Thanks,

Sacha
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
Hi Wobble33,

Unfortunately, it is a fact that we do not process on weekends or public holidays.

Friday and Monday were both public holidays and this did cause a slight backlog with payments, for which we are sorry.

We do aim to pay our players as fast as possible.

Thanks,

Sacha

sacha

sorry I have to disagree here, normal days its still always going to be 48 hours pending, and another day for looking at history? this is not aiming to pay our players fast :what:

I even received a withdrawl off a group of casinos where people are having MAJOR cashout problems quicker than your withdrawl.
don't get me wrong here, I ALWAYS receive my winnings off you, just the time it takes is not good at all.

ref to x50 bonus wr for uk? x40 for others, whats that about sacha?
 

Sachalucky

Dormant account
Joined
Jun 24, 2013
Location
Cape Town
sacha

sorry I have to disagree here, normal days its still always going to be 48 hours pending, and another day for looking at history? this is not aiming to pay our players fast :what:

I even received a withdrawl off a group of casinos where people are having MAJOR cashout problems quicker than your withdrawl.
don't get me wrong here, I ALWAYS receive my winnings off you, just the time it takes is not good at all.

ref to x50 bonus wr for uk? x40 for others, whats that about sacha?

Hi Wobble33,

I'm trying to understand what you need from me here?

The above is not the way we operate - case in point, your latest withdrawal was paid the second open day available as Friday and Monday were both closed.

The wagering requirements have always been x50 across the board - a recent marketing campaign outside of the UK has led to the lowering to x40 for other regions, indeed, which is at the casino's discretion.

Thanks,

Sacha
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
Hi Wobble33,

I'm trying to understand what you need from me here?

The above is not the way we operate - case in point, your latest withdrawal was paid the second open day available as Friday and Monday were both closed.

The wagering requirements have always been x50 across the board - a recent marketing campaign outside of the UK has led to the lowering to x40 for other regions, indeed, which is at the casino's discretion.

Thanks,

Sacha

sacha.

why you keep refereeing to holidays?

on a normal day lets say Monday evening 5pm bst I withdraw. it comes out of pending Wednesday evening 5pm. Thursday it does not get processed BECAUSE you take the full day for to look at player history.

so now on Friday it will be processed and hits neteller account. so this is about 4 days for the quickest withdrawl? and if it happens to be withdrawn on a Thursday, its even longer.

I really don't understand why you don't get it? I could of pm you about this, like I did last time when you agreed the timescale was not acceptable.

I have not pm you because I think a lot of your players are in the same boat at your casino...
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
sacha.

why you keep refereeing to holidays?

on a normal day lets say Monday evening 5pm bst I withdraw. it comes out of pending Wednesday evening 5pm. Thursday it does not get processed BECAUSE you take the full day for to look at player history.

so now on Friday it will be processed and hits neteller account. so this is about 4 days for the quickest withdrawl? and if it happens to be withdrawn on a Thursday, its even longer.

I really don't understand why you don't get it? I could of pm you about this, like I did last time when you agreed the timescale was not acceptable.

I have not pm you because I think a lot of your players are in the same boat at your casino...

hi nope not all players are getting the same problem as you , i only use neteller & can vouch for withdrawals being done in under 72 hrs at times even quicker, so clearly shows this can be done . i would however point out that easter friday here in uk is not a bank holiday ( monday was ) , i havnt been playing there for a while after re reading the terms on free chips etc etc , its a bit like gowild casino is this department already got stung by them as a vip player , so hence i shall be watching for a change in the terms for a regular player.
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
Accredited but i don't play there as every time i change a game they ask me for my username and password.

Feck that.....

It used to happen to me aswell and for 7 months i played with that but i got locked out for opening new games and when support changed my password it didnt happen after that

so ask the cs to change ur password as that might help
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
hi nope not all players are getting the same problem as you , i only use neteller & can vouch for withdrawals being done in under 72 hrs at times even quicker, so clearly shows this can be done . i would however point out that easter friday here in uk is not a bank holiday ( monday was ) , i havnt been playing there for a while after re reading the terms on free chips etc etc , its a bit like gowild casino is this department already got stung by them as a vip player , so hence i shall be watching for a change in the terms for a regular player.

maybe you get your money earlier because of smallish withdrawls? the times I withdraw, its generally a big size withdrawl.

sacha

you went quiet ref to my last post. I am not slagging you or your casino off here. all I am saying is the cash outs could be a lot quicker.

the pending withdrawls timescale, look at player history timescale and the no payouts on weekends are not good. I notice casinomeister said this when he accredited you, he said apart from slow payouts, you were good to go and accredited.

I love the casino here. never have any disconnection problems or c/s problems. just wish I had my winnings a lot faster. then I can lose it again just as fast :)
 

Sachalucky

Dormant account
Joined
Jun 24, 2013
Location
Cape Town
sacha

you went quiet ref to my last post. I am not slagging you or your casino off here. all I am saying is the cash outs could be a lot quicker.

the pending withdrawls timescale, look at player history timescale and the no payouts on weekends are not good. I notice casinomeister said this when he accredited you, he said apart from slow payouts, you were good to go and accredited.

I love the casino here. never have any disconnection problems or c/s problems. just wish I had my winnings a lot faster. then I can lose it again just as fast :)

Hi Wobble33,

I get your comments, I do, but we don't process payments on weekends as a rule - again I'm not sure what you'd like me to say here?

We do try hard to get our players paid out quickly and as per Mrjones, it's really not all that slow.

What else can I do for you?

Thanks,

Sacha
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
Hi Wobble33,

I get your comments, I do, but we don't process payments on weekends as a rule - again I'm not sure what you'd like me to say here?

We do try hard to get our players paid out quickly and as per Mrjones, it's really not all that slow.

What else can I do for you?

Thanks,

Sacha

sacha

its now pointless conversation, things wont change regarding getting money quicker. not much else to say. thanks for your input here and have a good day.
 

Jericoton

Dormant account
Joined
Mar 20, 2013
Location
Suomi
Ive been playing there for some time but now i also decided to close my account for several minor issues i had with them, id also like to share them with you all.

About withdrawals i must say that 48 hours pending in online casino gaming nowaday is way to long when most of the casinos pay you in hours.
My own withdrawals have usually taken 3-5 days, longest one took over a week it had alot hazzles in it, had half of the value reflected to my visa card and half of it to my e-wallet.

I found theyre customer support really confusing, one day theyre telling you something and next day opposite but overall theyre doing theyre job fine.
Sacha is really helpful ! after that hazzle with that long withdrawal last month he really pumped it going on. and that lead me to stay for a little while. He´s great.

Also i think they got really great weekly promotions going and theyre always bringing new ones up each month.

Im not quite sure about the "flushing on demand" on theyre accredited info statement or whatever you call it, ive had some of my withdrawals flushed when i have asked for it but not all for some reason i still cant understant.
Today i asked to flush my withdrawal of 500 and cs told me that they cannot do it when pending period is on ?? i tried to explain to them that i just dont want to play it back but it stayed there and when the "gaming lust" as i call it tooked over i reversed and lost all :rolleyes:
I know im the one who did it but this is why i only play at places where you can either flush youre withdrawal or you cant reverse the withdrawal or you get payed fast :)

Im still waiting for my last withdrawal to reach my e-wallet but after that im done with them.
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
This thing I realised with my last 2 withdrawals that if u don't take a bonus, withdrawal is processed within 2-5 hours. As no bonus taken means no need to go through play logs. Still I like playing with a bonus lol
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
This thing I realised with my last 2 withdrawals that if u don't take a bonus, withdrawal is processed within 2-5 hours. As no bonus taken means no need to go through play logs. Still I like playing with a bonus lol

well in my experience this is not quite the same as yours without a bonus...

I deposited £70 without a bonus a few weeks ago. I played v/p and was lucky to hit a £2k royal flush. I cashed out on the saturday morning and received my winnings on the Wednesday.

sacha is a very good rep indeed, no problems at all with him. I actually lost my last 4 deposits and bonuses over the weekend, but no problem with this, I enjoyed my gameplay.
the thing I don't like is when I was told by mo "the casino manager via phone" that she had now flushed my withdrawl, and also left note to cashier processors to flush all future withdrawls, with no pending 48 hours period, my withdrawls would now be done from Monday till Friday, not including weekend, and paid a lot quicker.

this never happened. I had to wait the full pending period of 48 hours, then the next day, it took them another 24 hours to check play history because I had used a bonus.
my gripe was withdrawls took far too long, and with other casinos paying me within hours, the withdrawls were now becoming a joke..

no gripe at all with sacha, and none also with the entertainment of the casino..
 
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