Question Local jackpot slot removed?

Biohazard

Newbie member
Hi guys,

Bit of a weird one here, but I thought if anyone is going to have an answer, it'll be you guys on here!

So over the past few years, I have played a lot of "Deal or no Deal - The Banker's Riches" on a high stake. I have seen the jackpot (and this is a local jackpot, not a cloud jackpot spread across multiple sites) for this particular stake go from £20k to £90k with Grosvenor Casinos online. I know for sure that is down to primarily my own contributions, as this slot isn't played much, and I have had hundreds of thousands of spins on this slot over the years, without the jackpot being won.

Recently, this slot has been removed from Grosvenor Casinos, and I have asked the question - what happens here? What happens to that huge jackpot fund, given that it wasn't (to the best of my knowledge) won? This was around two months ago now, and despite chasing up several times they tell me they are still awaiting an investigation with the supplier.

Given that this jackpot took a chunk of % out of the RTP, surely by removing it before it is won, that has some form of impact on the RTP regulation for that slot? Should they not wait until it's won, or alternatively split the remaining jackpot up on a % share basis based on historic stakes by the players?

Or perhaps nothing at all? Just want to understand, as it was my intention to keep playing this slot indefinitely until the jackpot was won, especially given that I was one of the few players on that particular stake on this site.

Thanks guys.
 

Jasminebed

Grumpy old gal
I think when a jackpot slot is retired, the player contributions are usually used to seed another new jackpot, that's been th
e case in a few I recall, but none of them Playtech. I know for our land-based slots here in Ontario, and in Quebec, it's part of provincial legislation that that is what happens. UKGC has fairly stringent rules, I would be surprised if that scenario is not covered. Perhaps another UK member more familiar might chime in.
 

Jasminebed

Grumpy old gal
Looks like the game is missing from more sites that just Grovesnor.
 

Biohazard

Newbie member
Thanks guys, appreciate your responses. As I said, I have been in regular contact with Grosvenor, but have yet to have any useful response as of yet. Obviously this is a fairly unique situation so wanted to get a feel for any similar previous experiences anyone may have had on here.
 

Biohazard

Newbie member
Hi guys, just an update on this as I'll be looking to take this further now.

After months of this going unresolved, I have now been told that the jackpot was paid out to all of the players that contributed to the jackpot, proportionally in-line with what they staked. I can say with full certainty this has not been done OR been done incorrectly, as I have not received my payment for this (of what I'd expect to be a five figure sum).

Grosvenor have told me that they are struggling to access the data from 2011 onwards due to the size of the data itself, so haven't been able to prove anything. If this is the case, then how on earth did they split this jackpot out proportionally?! Someone has seriously dropped the ball here.

I'm going to try escalating via Grosvenor once more, but if I don't get anywhere then I'll be making a formal complaint with the UK Gaming Commission.

Any advice on here would be much appreciated! Thanks guys.
 

Biohazard

Newbie member
Spoken to the VIP team again today, and they have told me the query is currently sitting with the slot provider (Playtech, I believe), as it has been for the past few weeks, in order to obtain the staking data from the past few years. They have told me the provider (Playtech) has informed them they should be able to do this, but they are unaware of the amount of time this will take.
 

Biohazard

Newbie member
Final update on this guys - we have come to a resolution!

After a lot of back and forth, I have been given a financial sum to account for my stakes on this slot over the last few years. It's certainly a lot less than I was expecting, but I can't argue with what the slot provider has given in their data without any evidence to back it up! The VIP team over at Grosvenor have been excellent and really helpful in getting this issue resolved, particularly over the last couple of weeks.

Case closed.
 
Top