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Question Local jackpot slot removed?

Discussion in 'Slots Discussion' started by Biohazard, Sep 7, 2018.

    Sep 7, 2018
  1. Biohazard

    Biohazard Newbie member

    Location:
    UK
    Hi guys,

    Bit of a weird one here, but I thought if anyone is going to have an answer, it'll be you guys on here!

    So over the past few years, I have played a lot of "Deal or no Deal - The Banker's Riches" on a high stake. I have seen the jackpot (and this is a local jackpot, not a cloud jackpot spread across multiple sites) for this particular stake go from £20k to £90k with Grosvenor Casinos online. I know for sure that is down to primarily my own contributions, as this slot isn't played much, and I have had hundreds of thousands of spins on this slot over the years, without the jackpot being won.

    Recently, this slot has been removed from Grosvenor Casinos, and I have asked the question - what happens here? What happens to that huge jackpot fund, given that it wasn't (to the best of my knowledge) won? This was around two months ago now, and despite chasing up several times they tell me they are still awaiting an investigation with the supplier.

    Given that this jackpot took a chunk of % out of the RTP, surely by removing it before it is won, that has some form of impact on the RTP regulation for that slot? Should they not wait until it's won, or alternatively split the remaining jackpot up on a % share basis based on historic stakes by the players?

    Or perhaps nothing at all? Just want to understand, as it was my intention to keep playing this slot indefinitely until the jackpot was won, especially given that I was one of the few players on that particular stake on this site.

    Thanks guys.
     
    KasinoKing likes this.
  2. Sep 8, 2018
  3. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I think when a jackpot slot is retired, the player contributions are usually used to seed another new jackpot, that's been th
    e case in a few I recall, but none of them Playtech. I know for our land-based slots here in Ontario, and in Quebec, it's part of provincial legislation that that is what happens. UKGC has fairly stringent rules, I would be surprised if that scenario is not covered. Perhaps another UK member more familiar might chime in.
     
    Biohazard likes this.
  4. Sep 8, 2018
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Are you sure this is a local jackpot?
    I always assumed it is a network one.
    Played this slot quite a bit myself in the past... I like it!

    KK
     
  6. Sep 8, 2018
  7. irish-ranger

    irish-ranger Full Member

    Location:
    United Kingdom
    Is Grosvenor casino a Gamesys run site ?
     
  8. Sep 8, 2018
  9. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Looks like the game is missing from more sites that just Grovesnor.
     
  10. Sep 8, 2018
  11. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    No :)

    Btw. Our new Grosvenor rep will join us here on Monday
     
  12. Sep 9, 2018
  13. Biohazard

    Biohazard Newbie member

    Location:
    UK
    Thanks guys, appreciate your responses. As I said, I have been in regular contact with Grosvenor, but have yet to have any useful response as of yet. Obviously this is a fairly unique situation so wanted to get a feel for any similar previous experiences anyone may have had on here.
     
  14. Oct 19, 2018
  15. Biohazard

    Biohazard Newbie member

    Location:
    UK
    Hi guys, just an update on this as I'll be looking to take this further now.

    After months of this going unresolved, I have now been told that the jackpot was paid out to all of the players that contributed to the jackpot, proportionally in-line with what they staked. I can say with full certainty this has not been done OR been done incorrectly, as I have not received my payment for this (of what I'd expect to be a five figure sum).

    Grosvenor have told me that they are struggling to access the data from 2011 onwards due to the size of the data itself, so haven't been able to prove anything. If this is the case, then how on earth did they split this jackpot out proportionally?! Someone has seriously dropped the ball here.

    I'm going to try escalating via Grosvenor once more, but if I don't get anywhere then I'll be making a formal complaint with the UK Gaming Commission.

    Any advice on here would be much appreciated! Thanks guys.
     
    Jasminebed likes this.
  16. Oct 19, 2018
  17. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Is the new rep here?
     
  18. Oct 19, 2018
  19. pereblue

    pereblue CM Project Manager - SEO Genius Staff Member

    Occupation:
    ...
    Location:
    barcelona
    Jasminebed likes this.
  20. Oct 19, 2018
  21. Biohazard

    Biohazard Newbie member

    Location:
    UK
    Spoken to the VIP team again today, and they have told me the query is currently sitting with the slot provider (Playtech, I believe), as it has been for the past few weeks, in order to obtain the staking data from the past few years. They have told me the provider (Playtech) has informed them they should be able to do this, but they are unaware of the amount of time this will take.
     
  22. Oct 31, 2018
  23. Biohazard

    Biohazard Newbie member

    Location:
    UK
    Final update on this guys - we have come to a resolution!

    After a lot of back and forth, I have been given a financial sum to account for my stakes on this slot over the last few years. It's certainly a lot less than I was expecting, but I can't argue with what the slot provider has given in their data without any evidence to back it up! The VIP team over at Grosvenor have been excellent and really helpful in getting this issue resolved, particularly over the last couple of weeks.

    Case closed.
     
    Jasminebed likes this.

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