Leovegas balance wiped

[Chipkin9]

I have to hand it to Chipkin. he really has good ideas

You wanna be my new cleaning warden?

You can wear this.

And anytime Jono resists to do his duties or misses areas you can whip his asshole with a lasso

 

[mariafbb]

You wanna be my new cleaning warden?

You can wear this.


And anytime Jono resists to do his duties or misses areas you can whip is asshole with a lasso

where do I send my CV ?

 

[Jono777]

You wanna be my new cleaning warden?

You can wear this.

And anytime Jono resists to do his duties or misses areas you can whip is asshole with a lasso

As long as we get to do some role reversal too Maria

 

[Chipkin9]

where do I send my CV ?

None required, just be willing to spank and the jobs in the bank

 

[mariafbb]

As long as we get to do some role reversal too Maria

sorry buddy. boss said I am to be the warden . my rules

 

[mariafbb]

None required, just be willing to spank and the jobs in the bank

if life would be simple as that, I would rule the world

now let's put a pause on this before we get this thread closed

 

[Oscar Arnhem]

Can you PLEASE delete the picture of my girlfriend??

You wanna be my new cleaning warden?

You can wear this.

View attachment 104857


And anytime Jono resists to do his duties or misses areas you can whip his asshole with a lasso

 

[robby811]

Can you PLEASE delete the picture of my girlfriend??

 

[The Dude]

Thanks all for derailing another thread. Nearly 20 garbage posts in a row.

There are a few members here that will find themselves banished to the Attic since most of these posts belong there. You are turning this forum into your private circus, and I will put a stop to this. Don't test me.

 

[lotusch]

Thanks all for derailing another thread. Nearly 20 garbage posts in a row.

Hahahaha you are getting old and grumpy Bryan...
On a serious note, yeah maybe we should have a trash talk topic in the Attic for all those pervs here!

 

[The Dude]

Further, I have been looking into this and Leo Vegas had responded to the OP right away with an apology - so what more do you want? Yeah, the OP produced a screenshot which shows another player being awarded that "mistake" bonus, but is this not a business that retains its right to award its customers the way it wants? I would agree that this is the case. We don't have enough information about why or who that customer is - and in my opinion, that was between that customer and the casino.

This thread went full steam over the weekend, so perhaps this gave the appearance of casino reps not monitoring the forum. I PMd them Friday afternoon, they got back to me on Monday - that's pretty much par for the course.

Back to the OP's issue - how long did it take the casino rep to get back to the OP? It was within the same business day. Correct me if I am wrong, but he also had a response from customer support that he posted explaining that there was an error - which also apologized.

So it seems to me the issue here is not that money is missing, but that the player should be given compensation for a mistake on the casino's part. Well, honestly - none of us can make a determination on what is the correct way to handle this since only they know which customers are the ones they want to appease. So do not be quick to judge here.

And yeah, it is true some casino reps are having difficulties responding the way they wish to respond due to the nanny state that we live in these days. At Casinomeister, we are open to make solid legal agreements with operators to augment the relationship between rep and the forum membership. We are hoping that LeoVegas will be able to take us up on that offer.

 

[colinsunderland]

And yeah, it is true some casino reps are having difficulties responding the way they wish to respond due to the nanny state that we live in these days. At Casinomeister, we are open to make solid legal agreements with operators to augment the relationship between rep and the forum membership. We are hoping that LeoVegas will be able to take us up on that offer.

Can I just ask, what is the problem with responding on here? I don't know of anything in the GDPR that would prevent it, and if I've missed something, surely all the reps who do still respond to customer queries by PM are breaking the law?

 

[The Dude]

Can I just ask, what is the problem with responding on here? I don't know of anything in the GDPR that would prevent it, and if I've missed something, surely all the reps who do still respond to customer queries by PM are breaking the law?

No - but when some casinos make public statements they need to run it by their legal teams - and it may go back and forth a few times and by then it's too late. Horses have bolted from the stables.

 

[colinsunderland]

No - but when some casinos make public statements they need to run it by their legal teams - and it may go back and forth a few times and by then it's too late. Horses have bolted from the stables.

thanks, it was more the casinos who say they can't respond to customer queries by PM blaming the GDPR I was meaning. Obviously thats their right to choose not to carry out customer service on here, but I'm not aware of any part of the GDPR that specifically prevents them doing so. Plenty of companies use social media to do so, so can't see a PM being any different

 

[Biohazard]

@Casinomeister - sorry, but what you've written isn't correct.

First of all, I had no contact whatsoever from Leovegas when the cash was removed from my account. I had to contact them and wait in a long queue to find out anything at all about the whereabouts of these funds and why they were removed. It was then only the next day I had any communication from Leo, with a relatively cold and non-personal email indicating that it was an error and they have confiscated the funds per their terms and conditions.

The lack of empathy there, given the circumstances, and the lack of understanding around how an error like this could affect someone, is pretty poor.

The rep was tagged in this thread since day one, and no response was given despite viewing the thread. I then had to chase them up again via PM and I got a response a day and a half later, asking me to contact customer services.

I have of course contacted customer services on the day of this incident (over a week ago now) with several follow up emails and I've yet to receive any form of contact at all.

The fact that since raising this incident, it is clear that others have been able to keep these funds just makes the whole situation worse, whether they're in their right to do it or not (that's certainly not the argument I'm making here. I've never questioned their terms). I'd have been happy with just a bit of compensation, or even a heap load of wagering...

I've done a lot of work in customer service, and if anyone says this is acceptable then you have a very low benchmark. It is poor.

 

[Playford7]

Further, I have been looking into this and Leo Vegas had responded to the OP right away with an apology - so what more do you want? Yeah, the OP produced a screenshot which shows another player being awarded that "mistake" bonus, but is this not a business that retains its right to award its customers the way it wants? I would agree that this is the case. We don't have enough information about why or who that customer is - and in my opinion, that was between that customer and the casino.

This thread went full steam over the weekend, so perhaps this gave the appearance of casino reps not monitoring the forum. I PMd them Friday afternoon, they got back to me on Monday - that's pretty much par for the course.

Back to the OP's issue - how long did it take the casino rep to get back to the OP? It was within the same business day. Correct me if I am wrong, but he also had a response from customer support that he posted explaining that there was an error - which also apologized.

So it seems to me the issue here is not that money is missing, but that the player should be given compensation for a mistake on the casino's part. Well, honestly - none of us can make a determination on what is the correct way to handle this since only they know which customers are the ones they want to appease. So do not be quick to judge here.

And yeah, it is true some casino reps are having difficulties responding the way they wish to respond due to the nanny state that we live in these days. At Casinomeister, we are open to make solid legal agreements with operators to augment the relationship between rep and the forum membership. We are hoping that LeoVegas will be able to take us up on that offer.

With the upmost respect, CM lately is the epitome of ‘nanny state’

 

[interlog]

With the upmost respect, CM lately is the epitome of ‘nanny state’

His house, his rules surely?

 

[Playford7]

His house, his rules surely?

Confused about what?..
I’m allowed a opinion surerly?. If not, would that not be akin to a ‘nanny state’
Which CM has become, if I’m wrong then the bonanza threads for example must just be a myth..
Sorry to upset anyone but many members here are here as ‘players’ don’t give a shit about affiliation, we have no vested interests.
Also it’s clear many members here are not happy, ignore us all that’s fine..
not my house nor my rules as you say so high and mighty...

 

[DreamRJ]

I would like to chime in, but I was in correspondence with Bryan through the PM I sent him. We have had a small discussion in private.

And although I partially agree with where he is coming from. I still feel that reps should help more than what they are. And us the players can clearly see they do not care for players on CM as they are absent in threads. How many posts from members do we see? Example: "Leo Rep Absent again" type comments? or a more comedic comment like: "I am sure Leo Rep will chime in soon"

I mean other accredited casino reps are very very active. reply in threads etc etc. Yet Leovegas just choose not to bother? They used to in the past reply? So what has changed. Why are they hiding behind this GDPR stuff? Makes no logical sense. Does anyone even know if they are active and reply on the Casino Grounds forum they now Own?

And a final note: What Leovegas needs to do is address this publicly now in this thread. Something like as follows: We are sorry for not responding etc etc. Explain why they was absent. Also explain we will try our best that in the future we will reply more and be more active in threads on CM. Then they should also explain the situation in terms of the OP and explaining how and why the error kept happening. Also how and why they chose to let some keep the money and others not. That is what Leovegas need to do on this matter. Radio silence will just tarnish them. People can clearly see this. A lot of members are fully on the OP's side in this matter including myself.

 

[dionysus]

I don't understand your beef here.
Bryan has allowed your opinions, he's expressed his.
This might be his sandbox but he graciously allows others to play in it - providing they play nicely.

Ok, analogies aside, it's also a business. What's so wrong about expecting decorum?

 

[dionysus]

I would like to chime in, but I was in correspondence with Bryan through the PM I sent him. We have had a small discussion in private.

And although I partially agree with where he is coming from. I still feel that reps should help more than what they are. And us the players can clearly see they do not care for players on CM as they are absent in threads. How many posts from members do we see? Example: "Leo Rep Absent again" type comments? or a more comedic comment like: "I am sure Leo Rep will chime in soon"

I mean other accredited casino reps are very very active. reply in threads etc etc. Yet Leovegas just choose not to bother? They used to in the past reply? So what has changed. Why are they hiding behind this GDPR stuff? Makes no logical sense. Does anyone even know if they are active and reply on the Casino Grounds forum they now Own?

Some reps respond and are in quite frequently - that's ABOVE and BEYOND service.
I don't know why people constantly think theyre entitled to some sort of personal service. Most of what they do are courtesies, NOT obligations.
Their only real obligation for rep status is to maintain a presence...not an omni-presence

 

[ternur]

[...]And yeah, it is true some casino reps are having difficulties r..ponding the way they wish to respond due to the nanny state that we live in these days. At Casinomeister, we are open to make solid legal agreements with operators to augment the relationship between rep and the forum membership. We are hoping that LeoVegas will be able to take us up on that offer.

Can I just ask, what is the ..problem with responding on here? I don't know of anything in the GDPR that would prevent it, and if I've missed something, surely all the reps who do still respond to customer queries by PM are breaking the law?

No - but when some casinos make public statements they need to run it by their legal teams - and it may go back and forth a few times and by then it's too late. Horses have bolted from the stables.

thanks, it was more the casinos who say they can't respond to customer queries by PM blaming the GDPR I was meaning. Obviously thats their right to choose not to carry out customer service on here, but I'm not aware of any part of the GDPR that specifically prevents them doing so. Plenty of companies use social media to do so, so can't see a PM being any different

I've been asking Videoslots about their take on GDPR multiple times, and took an educated guess here about a possible reasons why they are unable use PM's in communication between the casino and the player. @Mr Wild kind of confirmed this in his post here.

 

[colinsunderland]

Some reps respond and are in quite frequently - that's ABOVE and BEYOND service.
I don't know why people constantly think theyre entitled to some sort of personal service. Most of what they do are courtesies, NOT obligations.
Their only real obligation for rep status is to maintain a presence...not an omni-presence

I've seen you post that before yet the accreditation standards says different

Must be communicative about any player or affiliate issue that is posted in our forum or submitted to us via our Player Arbitration service. We expect our accredited casinos to resolve problems fairly and expediently.

 

[Jono777]

His house, his rules surely?

Indeed, no problem there whatsoever.

However his post was on a public forum and I didn't spot him break any rules, or did I miss something?

 

[colinsunderland]

I've been asking Videoslots about their take on GDPR multiple times, and took an educated guess here about a possible reasons why they are unable use PM's in communication between the casino and the player. @Mr Wild kind of confirmed this in his post here.

Mr Wild posts a lot of stuff he fails to back up when questioned on it
Videoslots said in the post after yours on the 23rd July they would provide more information later in the week.
I take most of what Videoslots posts in regard to laws and regulations with a pinch of salt.

 

[interlog]

Indeed, no problem there whatsoever.

However his post was on a public forum and I didn't spot him break any rules, or did I miss something?

If Bryan wants to run this forum as a nanny state (not saying that he is), then it is his choice, hence why I responded the way I did.

 

[dionysus]

I've seen you post that before yet the accreditation standards says different

Must be communicative about any player or affiliate issue that is posted in our forum or submitted to us via our Player Arbitration service. We expect our accredited casinos to resolve problems fairly and expediently.

But as I understand it, the casino DID respond to the OP. Once matters go up the chain, unless the rep IS mgmt, what at that point is the rep to do?
If in general, a rep is in absentia, the best thing is to pm Bryan - I'm not privvy as to whether the rep is pming members resolving issues.

 

[colinsunderland]

But as I understand it, the casino DID respond to the OP. Once matters go up the chain, unless the rep IS mgmt, what at that point is the rep to do?
If in general, a rep is in absentia, the best thing is to pm Bryan - I'm not privvy as to whether the rep is pming members resolving issues.

And I didn't say anything about that, you stated
'Their only real obligation for rep status is to maintain a presence.'
which isn't true.

 

[Jono777]

If Bryan wants to run this forum as a nanny state (not saying that he is), then it is his choice, hence why I responded the way I did.

May have misunderstood where you're coming from initially Inter, over tired here, apologies, my bad

 

[dionysus]

And I didn't say anything about that, you stated
'Their only real obligation for rep status is to maintain a presence.'
which isn't true.

And as I see from his page he was in today at 12, so he's been here in the forum (possibly even answering pms)
As to this thread, like said, maybe the issue has been bumped up the chain and he cant comment..maybe he HAS no coment, maybe he hasnt enough to make a comment YET

 

[Jono777]

But as I understand it, the casino DID respond to the OP. Once matters go up the chain, unless the rep IS mgmt, what at that point is the rep to do?
If in general, a rep is in absentia, the best thing is to pm Bryan - I'm not privvy as to whether the rep is pming members resolving issues.

My understanding since joining CM was accreditation required an active rep with a healthy forum presence, ready to help members above and beyond what "normal support" can do.

This line of thinking has been backed up by what I have seen numerous times over the years.

Captain Rizk, Mark at 32 Red, Ben, Casino Luck Eric, Thrills Erik, L&L Jan, Trada, to name just a few examples doing the job how it is supposed to be done.

Now you may come back at me and say that I have chosen the "cream of the crop" as examples, however as a dedicated daily forum user, I have not seen regular interaction or indeed even a show of face from ANY LV rep for YEARS! - Pretty poor show IMO.

 

[Biohazard]

But as I understand it, the casino DID respond to the OP. Once matters go up the chain, unless the rep IS mgmt, what at that point is the rep to do?
If in general, a rep is in absentia, the best thing is to pm Bryan - I'm not privvy as to whether the rep is pming members resolving issues.

The casino has not yet responded to my emails. See above post.

 

[Tirilej]

My understanding since joining CM was accreditation required an active rep with a healthy forum presence, ready to help members above and beyond what "normal support" can do.

This line of thinking has been backed up by what I have seen numerous times over the years.

Captain Rizk, Mark at 32 Red, Ben, Casino Luck Eric, Thrills Erik, L&L Jan, Trada, to name just a few examples doing the job how it is supposed to be done.

Now you may come back at me and say that I have chosen the "cream of the crop" as examples, however as a dedicated daily forum user, I have not seen regular interaction or indeed even a show of face from ANY LV rep for YEARS! - Pretty poor show IMO.

Not really. Read the last post by Brianmon in the VS thread.

 

[robby811]

Not really. Read the last post by Brianmon in the VS thread.

Is this the VS or Leovegas Thread here????

 

[pinnit2014]

Is this the VS or Leovegas Thread here????

Morph them all into one - that way no one can be accused of derailing

 

[lockinlove]

My understanding since joining CM was accreditation required an active rep with a healthy forum presence, ready to help members above and beyond what "normal support" can do.

This line of thinking has been backed up by what I have seen numerous times over the years.

Captain Rizk, Mark at 32 Red, Ben, Casino Luck Eric, Thrills Erik, L&L Jan, Trada, to name just a few examples doing the job how it is supposed to be done.

Now you may come back at me and say that I have chosen the "cream of the crop" as examples, however as a dedicated daily forum user, I have not seen regular interaction or indeed even a show of face from ANY LV rep for YEARS! - Pretty poor show IMO.

Unfortunately not. Reps arent required to post on the forum/threads. Hence why casino rewards were allowed to refuse posting here during their accreditation. They just need to sign in once a week, and respond to player issues via PM in a timely manner etc

The names you posted are reps who see value in the forum and value in responding publicly. I would like to see leovegas pop their head in here and say a little something just even say hey we saw the thread ...but they arent obligated to do so.

So maybe they cant or maybe they dont value the forum in that way. Who knows.

 

[dionysus]

If emails arent being answered and isues arent being resolved, then I'd suggest a PAB as thats what the service is for

If the rep isnt in fact addressing player concerns, then it's key to tet Bryan know - I see the OP posted on the 12th and received an email on the 13th. So Im gathering an internal decision was made, so maybe the rep simply CAN'T post at this time, or is awaiting a resolutioin or further answer.
I don't know.
Noone knows.

That's where PABs come into play. Then maxd will know, and likely in turn we will know as the OP knows.

 

[Jono777]

Not really. Read the last post by Brianmon in the VS thread.

"Not really?"

Know what I've seen and read over the years Maybe I'm getting confused as I age lol

I also recall reading pretty much what I said in my earlier post numerous times from some of the other more "knowledgeable" members here on the same subject.

Damn wish I didn't have such a good memory at times or get a bee in my bonnet quite so easily

 

[Playford7]

Be great to hear from a rep..
Awol...
sort it admin.. if not why

 

[colinsunderland]

And as I see from his page he was in today at 12, so he's been here in the forum (possibly even answering pms)
As to this thread, like said, maybe the issue has been bumped up the chain and he cant comment..maybe he HAS no coment, maybe he hasnt enough to make a comment YET

And again, my post wasn't anything to do with this rep has done anything with this issue, it was about your post stating 'Their only real obligation for rep status is to maintain a presence' when the accreditation standards say different.

 

[dionysus]

Awol...
sort it admin.. if not why

Bryan literally has already posted today and is apprised, what more is it you want him to do?
Leovegas balance wiped

 

[DreamRJ]

But @colinsunderland pasted a rule that Bryan made about accredited casinos?

Which is accurate and obviously is no longer enforced. The wording then should be amended going forward. As members like myself and others who knw the CM rules will be always wondering what rules are being enforced and what is not. So if those rules got amended then so be it. We would have new rules. no big deal. Members will adjust accordingly. But until that day happens. Some members will always question and point out the rules..........

 

[dionysus]

But @colinsunderland pasted a rule that Bryan made about accredited casinos?

Which is accurate and obviously is no longer enforced.

And which rule is not being enforced?

Must be communicative about any player or affiliate issue that is posted in our forum or submitted to us via our Player Arbitration service

The accredited casino in question responded on the 13th to an issue posted here on the 12th via email....one day
If the OP isnt happy with the response or outcome, that's where the PAB (right above here, in the rules) comes into play.

 

[dionysus]

I think another thing people here are failing to recognize...is what precisely is there for the rep to acknowledge or address, that they seem, by some people's standards, have an obligation to do?
Casino made a clerical error, dropped cash into a player's acct.
Player did not win nor were they entitled to the funds.
Casino removed funds.
Casino sent apology to player.

Unless I'm missing something, the main complaint from the OP is the response was curt and he wasnt compensated for something that wasn't his to begin with, and the casino isnt requuired to do
The rep doesnt really HAVE anything to address based on the above from what I see
The rep hasnt been in abentia, has seen the thread and has been in the forum as recent as of today.

 

[colinsunderland]

I think another thing people here are failing to recognize...is what precisely is there for the rep to acknowledge or address, that they seem, by some people's standards, have an obligation to do?

Bryan's?

 

[DreamRJ]

I think another thing people here are failing to recognize...is what precisely is there for the rep to acknowledge or address, that they seem, by some people's standards, have an obligation to do?
Casino made a clerical error, dropped cash into a player's acct.
Player did not win nor were they entitled to the funds.
Casino removed funds.
Casino sent apology to player.

Unless I'm missing something, the main complaint from the OP is the response was curt and he wasnt compensated for something that wasn't his to begin with, and the casino isnt requuired to do
The rep doesnt really HAVE anything to address based on the above from what I see
The rep hasnt been in abentia, has seen the thread and has been in the forum as recent as of today.

So how would you react if it was you it happened too?

Then you found out on other forums that some players was able to keep the money? I am sure your feelings and thoughts would be different then surely? Or do I think you will say something like "Oh I would not care" Or "It would not bother me in the slightest"? type comment perhaps? Just saying.....

 

[dionysus]

Bryan's?

and again, the casino FOLLOWED his standards - you posted the rules yourself, which I addressed above
Member posted
Casino responded

there isnt even an issue hanging as far as I see

 

[dionysus]

So how would you react if it was you it happened too?

Then you found out on other forums that some players was able to keep the money? I am sure your feelings and thoughts would be different then surely? Or do I think you will say something like "Oh I would not care" Or "It would not bother me in the slightest"? type comment perhaps? Just saying.....

Would I be pleased. Probably not. I'd probably even post.
Would I bang on for several pages? Highly unlikely.
As to what 'some' people get in 'other' forums, i dont give a toss.

 

[aceking123]

People often wonder why us long time players stop posting, what ive been seeing over the last few months here is proof things are getting bad here, i have maybe typed responses to 30 odd things threads then just deleted them because i thought whats the point.

Reps period should answer in a public manner, including private mail, what is the point of being a rep otherwise, they should be active at least once a week. Bottom line is its bryans site he can run it anyway he sees fit.

But it wouldnt be great forum if it wasn't for players knowledge reps & staff.

As per any casino who needs a rep give me a shout)

 

[colinsunderland]

and again, the casino FOLLOWED his standards - you posted the rules yourself, which I addressed above
Member posted
Casino responded

there isnt even an issue hanging as far as I see

I didn't say they didn't, it was the sarcastic way you put what I bolded, as if those people were wrong.

Seems to be a bit of a mentality here at the moment where a few members are constantly having a go or digs at other members. No wonder it's getting quiet now.