My understanding since joining CM was accreditation required an active rep with a healthy forum presence, ready to help members above and beyond what "normal support" can do.
This line of thinking has been backed up by what I have seen numerous times over the years.
Captain
Rizk, Mark at 32 Red, Ben, Casino Luck Eric, Thrills Erik, L&L Jan, Trada, to name just a few examples doing the job how it is supposed to be done.
Now you may come back at me and say that I have chosen the "cream of the crop" as examples, however as a dedicated daily forum user, I have not seen regular interaction or indeed even a show of face from ANY LV rep for YEARS! - Pretty poor show IMO.