Leovegas balance wiped

[dionysus]

I didn't say they didn't, it was the sarcastic way you put what I bolded, as if those people were wrong.

Seems to be a bit of a mentality here at the moment where a few members are constantly having a go or digs at other members. No wonder it's getting quiet now.

its been quiet?

 

[geordiecolin]

its been quiet?

I am sure that the SEO scores are not causing Bryan too lose too much sleep no matter what standard the contents may be of late because the participants are doing their job.
I too am very confused about what benchmark is expected from an accredited casino and what constitutes a breach of those standards. From what I can recall very many members have been quite vocal about the lack of presence and responses from Leovegas for a very long time. Some concerns about casino's do merit a response publicly as soon as possible rather than have to wait until a conclusion has been reached off these pages

 

[Borgie]

I have no idea why the rep cant just post something like I'm looking In to it or I'm unable to post details on forum due to confidentiality but I am in touch with the OP but no nothing ...ever ..

 

[dionysus]

I am sure that the SEO scores are not causing Bryan too lose too much sleep no matter what standard the contents may be of late because the participants are doing their job.
I too am very confused about what benchmark is expected from an accredited casino and what constitutes a breach of those standards. From what I can recall very many members have been quite vocal about the lack of presence and responses from Leovegas for a very long time. Some concerns about casino's do merit a response publicly as soon as possible rather than have to wait until a conclusion has been reached off these pages

Sure. But in this particular case, the OP posted on the 12th and updated on the 13th the casino had responded back to him. In that time, there's nothing to suggest the rep even had the time to look into the matter (nor the need).
Here, the op is requesting something extra, not something due him.

I DO however agree with you on your points...if a rep has a history of being in absentia and not addressing player concerns, then Bryan should be made aware and such results could be a lowering on their rating, or asking Bryan, as he's been known to do, reach out and poke the rep with a stick to either respond or to request an active rep.
From Bryan's post a few back it seems he's very recently been in contact with the rep - re: I PMd them Friday afternoon, they got back to me on Monday - that's pretty much par for the course.

 

[Biohazard]

Again, @dionysus, I have to point out that the casino is yet to respond to me. I have to be real clear on this point.

The update I gave on the 13th is what seems like a semi-system generated mail to accounts affected by their error. I have had no follow up to my communications with Leo customer service as of yet, dating back to the 12th when I first created this thread.

Not necessarily trying to fuel this debate by any means, but I feel I have a right to complain as I have done and voice my opinions on the matter without others trivialising my case.

 

[mariafbb]

Again, @dionysus, I have to point out that the casino is yet to respond to me. I have to be real clear on this point.

and what kind of answer are you expecting ?

 

[dionysus]

Again, @dionysus, I have to point out that the casino is yet to respond to me. I have to be real clear on this point.

The update I gave on the 13th is what seems like a semi-system generated mail to accounts affected by their error. I have had no follow up to my communications with Leo customer service as of yet, dating back to the 12th when I first created this thread.

Not necessarily trying to fuel this debate by any means, but I feel I have a right to complain as I have done and voice my opinions on the matter without others trivialising my case.

you of course have the right to post. But as mentioned above, what at this point are you expecting...compensation? ackowledgement? You seem to recognize it was an error and the funds were retracted.

 

[Biohazard]

I'm a little perplexed on why an expectation of good customer service from a large, reputable company seems to be a bit much here... It's quite clear you're trying to trivialise this matter and I'm not exactly sure why?

I'm a loyal customer who feels like they have been treated poorly in this scenario by this casino. That's it. It's no more complicated than that.

It's also important to note that the only posts I've made on this topic over the past few days are clarity around the case itself and a single update on correspondence.

I've been holding off playing with Leo again whilst all this is going on. As I said from the start they're a casino I'd like to use, and it's a shame the whole thing has been handled in the way that it has. It'd be nice to actually get a response to my emails from customer service for a start.

 

[Gaz237]

I'm a little perplexed on why an expectation of good customer service from a large, reputable company seems to be a bit much here... It's quite clear you're trying to trivialise this matter and I'm not exactly sure why?

I'm a loyal customer who feels like they have been treated poorly in this scenario by this casino. That's it. It's no more complicated than that.

It's also important to note that the only posts I've made on this topic over the past few days are clarity around the case itself and a single update on correspondence.

I've been holding off playing with Leo again whilst all this is going on. As I said from the start they're a casino I'd like to use, and it's a shame the whole thing has been handled in the way that it has. It'd be nice to actually get a response to my emails from customer service for a start.

Just out of interest, how much do you deposit a week at Leo

 

[DreamRJ]

@Biohazard - The best thing to do is try to ignore those posts that are being somewhat unhelpful. They just seem to be causing more concern about themselves. The way they keep on posting and repeating the same sentences in post after post. To further put they points across.

I from now on will be ignoring all those members that do this as well going forward. We have a right to get help on CM from Reps as we see fit. If we are not getting help from CS when we try to contact them in a speedy fashion then we have a right to get answers elsewhere. Some members on CM seem to attack and or belittle members for no reason. Even though they are only trying to get a response from a casino. You have done nothing wrong. So please just try to ignore those posts from those members and to not fuel them by replying to them.

Going forward that is now what I will be doing. I will not be doing Radio Silence anymore. Nor will I let some members spoil it for me or others any longer. I will be continuing to post and just ignoring said members posts.

Also there is a ignore feature on the forum to ignore members by the way as well. I already use this feature a lot.

I hope that soon a Leo Rep will reply in this thread, but I still do not think they will. Just keep PM'ing the rep every few days on here and hopefully they might finally act and finally put this to bed once and for all. This thread is now totally getting off topic with blatant attacking posts as is usually the case on here these days.

 

[thr0b]

I’d argue LV have put it to bed once and for all. They’ve said the account was credited incorrectly, taken the money back, sent an explanation.

There’s nothing more they need to do.

Some no-wagering free spins would be nice, but you’d be pushing it to expect anything substantial.

Mistakes happen, and mistakes can be corrected.

 

[dionysus]

@Biohazard - The best thing to do is try to ignore those posts that are being somewhat unhelpful. They just seem to be causing more concern about themselves. The way they keep on posting and repeating the same sentences in post after post. To further put they points across.

I from now on will be ignoring all those members that do this as well going forward. We have a right to get help on CM from Reps as we see fit. If we are not getting help from CS when we try to contact them in a speedy fashion then we have a right to get answers elsewhere. Some members on CM seem to attack and or belittle members for no reason. Even though they are only trying to get a response from a casino. You have done nothing wrong. So please just try to ignore those posts from those members and to not fuel them by replying to them.

Going forward that is now what I will be doing. I will not be doing Radio Silence anymore. Nor will I let some members spoil it for me or others any longer. I will be continuing to post and just ignoring said members posts.

Also there is a ignore feature on the forum to ignore members by the way as well. I already use this feature a lot.

I hope that soon a Leo Rep will reply in this thread, but I still do not think they will. Just keep PM'ing the rep every few days on here and hopefully they might finally act and finally put this to bed once and for all. This thread is now totally getting off topic with blatant attacking posts as is usually the case on here these days.

my bad - I suppose you know better than Bryan >
Leovegas balance wiped

 

[mack341]

It is poor Bio, but it's becoming more and more a hard nosed business, if I understood your complaint when the £1,000 showed in your balance you were able to use the money to play slot games in real money mode, and then later on the whole amount of balance that was left [£950] was removed with no email or accompanying message to explain/apologise to you for what's happened.

But other players who have experienced the same error were allowed to keep the £1,000 ? Even if they were super duper VIP's they've made them a very generous goodwill gesture whilst for yourself zilch.

It would seem from this, that they don't value your customer loyalty, in which case the best thing you can do is take your deposits elsewhere, that's the only way companies will learn to treat customers fairly.

 

[LeoVegas Rep]

Hey Guys,

Thank you all for taking the time to comment here.

I would firstly like to apologise for any inconvenience that has been caused. Rest assured all feedback has been taking on board and us LeoVegas Reps will do our very best to be more active on these threads!

What we need from you wonderful lot would be a little patience. We do try our best to assist as much as possible via these type of forums however in order to comply with our legal obligations regarding data protection it is not always easy. So in the majority of cases, we may refer you to the support team. This is not to deter you from expressing your concerns, your email to the support team will be directed to myself and my colleague and will be dealt with just the same as the forum, only we will have full access to your account and will be able to assist much easier.

Also, all Pm's have been and will continue to be answered and checked on a daily basis!!

Sorry for the delay in getting back to you guys but please be aware your opinions are valued here at LeoVegas and we will do what we can to keep your all smiling!

Have a wonderful day!!

 

[Twin]

I can totally understand the feelings. Had one bad experience at Twin which ruined my whole day, this video explains the feelings:

Please do be kind to mention that you clearly broke our Terms and conditions when using our name in your comments.

Thank you.

Kind regards,

Kasper,
Casino Manager

 

[Aryol]

Please do be kind to mention that you clearly broke our Terms and conditions when using our name in your comments.

Thank you.

Kind regards,

Kasper,
Casino Manager

It was still a bad experience. Everyone can read the whole story in the Twin Thread.

I just shared my feelings with the OP. Lets go back to topic. Thanks.

 

[xexe]

I've been holding off playing with Leo again whilst all this is going on. As I said from the start they're a casino I'd like to use, and it's a shame the whole thing has been handled in the way that it has. It'd be nice to actually get a response to my emails from customer service for a start.

Just curious: If you got a more personal response where they apologize, would you even be satisfied with that? I get the sense that your end goal is 100% to get free money. I agree that it's shitty if they let somebody else it and wont tell you why. But your sense of entitlement is quite off-putting to me, and I don't mean that in a rude way because it's probably just that we were raised in different cultures.

I had a similar issue to yours where a casino accidentally credited my winning bets in euros instead of crowns due to a currency error which means I got 10x more, which was about the same amount that you got from LeoVegas. I was considering keeping it after it having gone weeks and them not noticing. This casino had been so awesome to me, their customer service great, I won a competition for a lot of money with my first free €10 and they were nothing but great and congratulatory. I wanted to contact the customer support and ask them to just deduct the amount, but was afraid due to a rule that said that it was my duty to report if I got too much money and if I didn't do that, they had the right to seize any winnings I had gotten since (and would have gotten regardless of the error). In the end, they were cool about it and just deducted the amount and I was grateful that they didn't enforce the rule. I would never dream of asking them for free stuff for a mistake they made that didn't hurt (or help) me. And I think I read earlier in the thread that LeoVegas had a similar rule, right?

And you're constantly coming with these soft threats like "I thought highly of them and was recommend them to friends, but now I sure wont be recommending them" or "I was loyal, but now I wont play there anymore unless they give me free stuff". Not saying your way or my way is right, your persistence and threats might land you some money that you wouldn't have gotten otherwise, which is cool I guess. Anyway like I said, I understand that it feels shitty that other got it and you didn't and then not getting an explanation for that. But you were saying this before even knowing that other players got the money:

To get nothing from an error like that would be sickening.

 

[Biohazard]

It saddens me that far too many people on this forum are missing the point entirely, and as a result, are misjudging me off the back of it. I'm a member of a few other gambling forums, and there are a lot of charity cases on them, some genuine, some not so. So I'm not going to get into an argument, you're entitled to your opinions, and given the type of people this environment can attract, I can understand the skepticism or the judgement.

@xexe - despite going against @DreamRJ's advice here, I will do you the justice of responding to your post before I go, in detail...

If you got a more personal response where they apologize, would you even be satisfied with that?
So, I can announce officially, that as of around 15 minutes ago, they have finally responded to my email that I sent them nine days ago.

We would once again like to take this opportunity to apologize for the error that occurred and any inconvenience that this has caused.

In line with Clause 2.4.2 of our Terms & Conditions, any erroneously credited winnings remain the property of LeoVegas and such funds were transferred from your member account accordingly. Please note that these erroneously credited funds were not part of any promotion, but were transferred to your member account as a result of an error at LeoVegas.

Am I satisfied? Answering honestly, no, I'm not. I really don't want to get into an argument around whether I should feel the way I do about it. It's how I feel, and you can't change that by saying I'm wrong to think it.

The reason why I'm not satisfied? Not quite as abstract as that, it's just how I feel. I sent them quite a long, personal email at the time I sent it, as it was not long after I thought I had won, then the money was taken away. So I was obviously a bit emotional and passionate at the time of writing it, I made quite a few points. This email doesn't actually respond to any of them. In fact, the way this email is worded, is as if I've made a formal complaint about them breaching their T&Cs and that I deserve to keep the money. I have never said that, nor do I think it. The more I actually think about this response that they've sent me, the more frustrated I'm getting with it.

Not only this, but I have sent three follow up emails prior to this response, as well as this thread and regular contact with the rep(s). They have this detail in the chain, but there is no apology for this or the time taken to get back to me. Again, I appreciate they are busy - that is okay, I understand - but it's how it's dealt with afterwards. In my job, if I send a report out even a couple of hours after the customers would usually receive it, I apologise for it immediately and, if possible, give a little bit of insight into why it happened. It's not difficult, and I don't think it's asking a lot, it's just common courtesy, surely?

There is also no answer, or comment on 1) how or why this happened in the first place (error is ambitious, could this happen again? Is it all resolved now?) and 2) why others were allowed to keep it, but not me. Again, I understand they are entitled to reward customers as they see fit, in this case, letting them keep the bonus. But as their customer, do I personally feel this is right? No. I don't feel 'nice' about it, or warm to Leovegas as a result. Again, it's just how I feel.

Saying this, they did apologise (first line). This has come from a person, and not a system-generated email. It's subtle, but I do appreciate it, even if I'm dissatisfied with the rest!

I get the sense that your end goal is 100% to get free money. I agree that it's shitty if they let somebody else it and wont tell you why. But your sense of entitlement is quite off-putting to me, and I don't mean that in a rude way because it's probably just that we were raised in different cultures.
Well, it is rude, but fine, you've made a judgement, and as I said in my opening sentence I can (sort of) understand why.

I was in Asda the other day, and some chocolate scanned in at 1p instead of £1.50. Did I keep it in the hope that no one noticed? Of course I didn't, I alerted them straight away so that they could charge me the proper price and not be dicked by other customers who come across the same error. If it was advertised as 1p, it'd be a slightly different story, but I'd actually still question it, as the story doesn't make sense. In my Leovegas case, the story did make sense, there is a cash drop promotion for £1000, and that's the amount I had sitting in my account. Any other amount and I genuinely believe I would have contacted them to query it immediately.

Please don't talk about my self-entitlement. Context matters.

This casino had been so awesome to me, their customer service great, I won a competition for a lot of money with my first free €10 and they were nothing but great and congratulatory.
So, immediately, big difference here already. Leo have not been awesome to me, their customer service had not been great and the only competition I won, was one I actually didn't win and was just an error that made it look like I won. You even say they were great and congratulatory when you won... when I had the funds removed as I actually wasn't a winner and it was just an error, I received no contact whatsoever. Obviously congratulatory wouldn't be the right response, but at least a bit of empathy and reasoning after doing it would have been nice.

I've been a member of Grosvenor casino for many years. It's probably safe to say I'm down around ~£100,000 over there. If they had made the same error that you stated, I would have contacted them immediately. They have always been good to me, and despite being massively down over there, I don't feel that they owe me anything.

I would never dream of asking them for free stuff for a mistake they made that didn't hurt (or help) me.
I agree with you. As I said before. But I'm not sure how that's in any way comparable to this case? This did hurt me, I thought I had won a competition. Yours wasn't like this at all? Bit confused around the relevance of the example you have used here.

And you're constantly coming with these soft threats like "I thought highly of them and was recommend them to friends, but now I sure wont be recommending them" or "I was loyal, but now I wont play there anymore unless they give me free stuff". Not saying your way or my way is right, your persistence and threats might land you some money that you wouldn't have gotten otherwise, which is cool I guess.
Okay, so not sure why you've put those two in quotations, as I have said neither of these things. Context matters, and you have combined a couple of other statements I have made to strengthen your argument against me. I don't really appreciate that.

What I have said is, I'm a loyal customer, I was recommended to them by others and I've been holding off playing over there until this situation is resolved in some way. There may be a couple more, but the only reason for these statements is to convey not only the details around the case and my account, but also my personal feelings at the time.

But you were saying this before even knowing that other players got the money (insert quote here)
Correct, I did say that, in response to another member who posted about their own account of being miscredited funds. It hurts, and my experience with casinos is, you give a lot to them, and if they mess up, they make it right. I certainly do it with my job, why shouldn't it work both ways?

Would I have liked some form of goodwill gesture off the back of all of this? Of course I would - who wouldn't? If you say you wouldn't, you're lying. But there's a big difference between this, and let's say, someone trying to claim compensation because they slipped under their own stupidity and there was no warning sign of the barely wet floor. I don't feel I'm entitled to anything. That's the wrong word. But there's a big difference between being that and wanting the other party to do the right thing. It's not a breach of T&Cs, I don't feel I'm owed anything in particular, but it sucks that the whole thing has gone the way it has. What I will say, is I'm surprised that no goodwill gesture was offered, given the circumstances. Others got to keep £1k and I don't even get some measly free spins? As others have said, it just feels they don't want my custom.

It was a shit start, with the whole money being credited, then being taken away etc. etc., but it's an even shitter end in regards to how it's been dealt with, and how some users of this forum have made me feel off the back of it.

We can part ways here. They have responded, we've all had our say on the matter. Will I use Leovegas again? Probably not, but I'm allowed that choice.

Case closed bois.

 

[Playford7]

It saddens me that far too many people on this forum are missing the point entirely, and as a result, are misjudging me off the back of it. I'm a member of a few other gambling forums, and there are a lot of charity cases on them, some genuine, some not so. So I'm not going to get into an argument, you're entitled to your opinions, and given the type of people this environment can attract, I can understand the skepticism or the judgement.

@xexe - despite going against @DreamRJ's advice here, I will do you the justice of responding to your post before I go, in detail...

If you got a more personal response where they apologize, would you even be satisfied with that?
So, I can announce officially, that as of around 15 minutes ago, they have finally responded to my email that I sent them nine days ago.

We would once again like to take this opportunity to apologize for the error that occurred and any inconvenience that this has caused.

In line with Clause 2.4.2 of our Terms & Conditions, any erroneously credited winnings remain the property of LeoVegas and such funds were transferred from your member account accordingly. Please note that these erroneously credited funds were not part of any promotion, but were transferred to your member account as a result of an error at LeoVegas.

Am I satisfied? Answering honestly, no, I'm not. I really don't want to get into an argument around whether I should feel the way I do about it. It's how I feel, and you can't change that by saying I'm wrong to think it.

The reason why I'm not satisfied? Not quite as abstract as that, it's just how I feel. I sent them quite a long, personal email at the time I sent it, as it was not long after I thought I had won, then the money was taken away. So I was obviously a bit emotional and passionate at the time of writing it, I made quite a few points. This email doesn't actually respond to any of them. In fact, the way this email is worded, is as if I've made a formal complaint about them breaching their T&Cs and that I deserve to keep the money. I have never said that, nor do I think it. The more I actually think about this response that they've sent me, the more frustrated I'm getting with it.

Not only this, but I have sent three follow up emails prior to this response, as well as this thread and regular contact with the rep(s). They have this detail in the chain, but there is no apology for this or the time taken to get back to me. Again, I appreciate they are busy - that is okay, I understand - but it's how it's dealt with afterwards. In my job, if I send a report out even a couple of hours after the customers would usually receive it, I apologise for it immediately and, if possible, give a little bit of insight into why it happened. It's not difficult, and I don't think it's asking a lot, it's just common courtesy, surely?

There is also no answer, or comment on 1) how or why this happened in the first place (error is ambitious, could this happen again? Is it all resolved now?) and 2) why others were allowed to keep it, but not me. Again, I understand they are entitled to reward customers as they see fit, in this case, letting them keep the bonus. But as their customer, do I personally feel this is right? No. I don't feel 'nice' about it, or warm to Leovegas as a result. Again, it's just how I feel.

Saying this, they did apologise (first line). This has come from a person, and not a system-generated email. It's subtle, but I do appreciate it, even if I'm dissatisfied with the rest!

I get the sense that your end goal is 100% to get free money. I agree that it's shitty if they let somebody else it and wont tell you why. But your sense of entitlement is quite off-putting to me, and I don't mean that in a rude way because it's probably just that we were raised in different cultures.
Well, it is rude, but fine, you've made a judgement, and as I said in my opening sentence I can (sort of) understand why.

I was in Asda the other day, and some chocolate scanned in at 1p instead of £1.50. Did I keep it in the hope that no one noticed? Of course I didn't, I alerted them straight away so that they could charge me the proper price and not be dicked by other customers who come across the same error. If it was advertised as 1p, it'd be a slightly different story, but I'd actually still question it, as the story doesn't make sense. In my Leovegas case, the story did make sense, there is a cash drop promotion for £1000, and that's the amount I had sitting in my account. Any other amount and I genuinely believe I would have contacted them to query it immediately.

Please don't talk about my self-entitlement. Context matters.

This casino had been so awesome to me, their customer service great, I won a competition for a lot of money with my first free €10 and they were nothing but great and congratulatory.
So, immediately, big difference here already. Leo have not been awesome to me, their customer service had not been great and the only competition I won, was one I actually didn't win and was just an error that made it look like I won. You even say they were great and congratulatory when you won... when I had the funds removed as I actually wasn't a winner and it was just an error, I received no contact whatsoever. Obviously congratulatory wouldn't be the right response, but at least a bit of empathy and reasoning after doing it would have been nice.

I've been a member of Grosvenor casino for many years. It's probably safe to say I'm down around ~£100,000 over there. If they had made the same error that you stated, I would have contacted them immediately. They have always been good to me, and despite being massively down over there, I don't feel that they owe me anything.

I would never dream of asking them for free stuff for a mistake they made that didn't hurt (or help) me.
I agree with you. As I said before. But I'm not sure how that's in any way comparable to this case? This did hurt me, I thought I had won a competition. Yours wasn't like this at all? Bit confused around the relevance of the example you have used here.

And you're constantly coming with these soft threats like "I thought highly of them and was recommend them to friends, but now I sure wont be recommending them" or "I was loyal, but now I wont play there anymore unless they give me free stuff". Not saying your way or my way is right, your persistence and threats might land you some money that you wouldn't have gotten otherwise, which is cool I guess.
Okay, so not sure why you've put those two in quotations, as I have said neither of these things. Context matters, and you have combined a couple of other statements I have made to strengthen your argument against me. I don't really appreciate that.

What I have said is, I'm a loyal customer, I was recommended to them by others and I've been holding off playing over there until this situation is resolved in some way. There may be a couple more, but the only reason for these statements is to convey not only the details around the case and my account, but also my personal feelings at the time.

But you were saying this before even knowing that other players got the money (insert quote here)
Correct, I did say that, in response to another member who posted about their own account of being miscredited funds. It hurts, and my experience with casinos is, you give a lot to them, and if they mess up, they make it right. I certainly do it with my job, why shouldn't it work both ways?

Would I have liked some form of goodwill gesture off the back of all of this? Of course I would - who wouldn't? If you say you wouldn't, you're lying. But there's a big difference between this, and let's say, someone trying to claim compensation because they slipped under their own stupidity and there was no warning sign of the barely wet floor. I don't feel I'm entitled to anything. That's the wrong word. But there's a big difference between being that and wanting the other party to do the right thing. It's not a breach of T&Cs, I don't feel I'm owed anything in particular, but it sucks that the whole thing has gone the way it has. What I will say, is I'm surprised that no goodwill gesture was offered, given the circumstances. Others got to keep £1k and I don't even get some measly free spins? As others have said, it just feels they don't want my custom.

It was a shit start, with the whole money being credited, then being taken away etc. etc., but it's an even shitter end in regards to how it's been dealt with, and how some users of this forum have made me feel off the back of it.

We can part ways here. They have responded, we've all had our say on the matter. Will I use Leovegas again? Probably not, but I'm allowed that choice.

Case closed bois.

Tbh a gesture of goodwill and swifter dealing with this would have satisfied both the player and the casino better.
Rather than pages of opinions that may be right or wrong.
Storm in a teacup that could of been avoided with ease.

 

[DreamRJ]

Well at least the LV rep actually responded even though they did not even mention anything to do with the actual error and issue that occurred in the first place set by the OP.

@Biohazard - I just read your long post. Very good thoughtful post. I am sorry that it has resulted in them not budging but at least they have now finally apologised. Sometimes casinos just do not care. And that apology just seems somewhat forced. Like they didn't want to even apologise at all. Which that in itself says a lot to them as a brand going forward. They lack empathy obviously and they also have shown they lack customer care.

I think you are right with what you said at the end of the long post that you will not play there again. If I was you I would just login to their casino and goto responsible gambling tab and set a deposit limit of 10 per month. I would not close my account yet. In case they do still reply and change their mind and decide to credit you a little goodwill.

I too think I will be handing in my towel with LV as well to be fair. As the fact I am now also waiting for them to investigate why I no longer receive Promo emails or Text messages. To which they said yesterday it should be 48 hours until I get a response. Well it has now been around 26 hours. So I will wait until tomorrow night to go back to live chat and follow up with them. As I predict I will not get a email as every time I do have issues with LV they never email most of the time anyway.

But going forward. I wish you the best of luck and I hope you have a nice good win to soften the blow of the pain you have gone through with LV. take care

 

[goatwack]

It used to be that a few years ago, Live Chat wasn't even an option and all correspondence went via email.

They'd normally get back within minutes too. These days.....not so much eh

 

[DreamRJ]

It used to be that a few years ago, Live Chat wasn't even an option and all correspondence went via email.

They'd normally get back within minutes too. These days.....not so much eh

How many years? As when I was an affiliate. Which was many many years ago they had live chat then. I used it at the time. So would be good to know what time period in years you think a "few years" refers too?

 

[goatwack]

How many years? As when I was an affiliate. Which was many many years ago they had live chat then. I used it at the time. So would be good to know what time period in years you think a "few years" refers too?

6? I'd have to email them every query, but they got back pretty sharpish

 

[DreamRJ]

6? I'd have to email them every query, but they got back pretty sharpish

Ok, well I was an affiliate in 2012. Which makes it 7 years they had live chat

EDIT: it might have been 2012/2013 though come to think of it. Was a long time ago, my memory is not what it used to be like lol I blame aging

 

[goatwack]

Ok, well I was an affiliate in 2012. Which makes it 7 years they had live chat

There's another LeoVegas??