Klaver Casino Experience - Good Start, Not So Good Middle & A Positive Result

frogrest22

Newbie member
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I joined Klaver Casino, a predominantly Dutch facing casino, between Xmas and New Year after i was enticed by their 100% first deposit bonus with WR of 25xbonus.

Deposited 90 Euros via Neteller, claimed my bonus via livechat, while also setting deposit limits and 5 minutes later I had a starting balance of 180 Euros. I was down to about 15 Euro at one point and got very lucky and managed to meet the WR with over 450 Euros in my account. :)

I then went to withdraw 450 Euro but the only option available to me was bank-wire. I checked with live chat and they advised this was the only option currently available for Neteller depositors. I filled out the bank details (IBAN, BIC code etc.) and withdrew the 450 Euro and it was placed in a pending period. I asked for the funds to be flushed so i could not reverse but this option was not available. I was advised that the withdrawal would be approved and processed the next morning at 10am, on the 28th, and it was.

Because of the holiday period I thought it would allow a bit longer for it to reach my account. After 6 working days it still had not hit my bank account. I checked with live chat and they were surprised that it hadn't reached my account. They asked me to wait a couple of more days as it may have been delayed due to the holidays but assured me the money had left their account and sent to their payment processor Envoy. A couple of days later still no money. Klaver then contacted their payment processor, but advised it would take up 2 workings days for them to respond as per their support agreement with Envoy. 2 days later Envoy responded and advised that they had tried to send the money but "BANK OF BENEFICIARY IS NOT REACHABLE". In addition they said "The SEPA route was rejected, however with International route the payout should be successful." After 2 hours of receiving the email from Klaver support with Envoy's feedback the money was in my account! :thumbsup:

Throughout the whole time I was supported by Jan from the Klaver casino live support. Jan was great, reassuring me that the money would be paid and constantly kept me updated via email and live chat. Klaver Casino were very surprised that there had been an issue and to make up for the delay they gave me 25 Euros free chip and 2 bonus match offers that i can claim at any time. :)

I hope Klaver Casino try to become accredited on CM, they showed real customer service, handled the situation in a professional manner and are a credit to the online casino industry.

Thanks Jan & Klaver Casino, I will be back!
 

Mouche12

Kitty Lover
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I concur with Jan being a great member of their support team! Had a question about the possibility of not being able to reverse one's withdrawal (which stays pending for 1-2 business days until processed). I had managed to increase my € 200 balance up to € 1300 a few days before New Year's Eve, but blew it all (stupid and impatient me) the next day. Jan informed me that they will work on this but for the time being advised me to request a temporarily closure of my account since it might take some time for this non-reversal withdrawal to become a reality. I think the same applies to withdrawals to Neteller and other e-wallets, which should become available in the foreseeable future.
 

steffigraff77

Banned User - Multiple accounts fraudster
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Agreed.... I have had a great experience at Klaver. Jan indeed is a perfect example of how customer service should be..unlike so many of these MG casinos that keep connecting you to different people...you have to re-explain things, they sometimes fob you off. I get the impression Jan and his team are actually interested in developing relationships with their customers.

Oh and there is another reason i am happy at klaver.....

http://www.casinomeister.com/forums/screenshots-o-rama/54634-some-great-screenies-klaver-casino-dead-alive-enthusiast-get-ready.html

( This has now become my best ever win)

At the moment the only two places i play at regularly are 32red and Klaver. They both know how to treat VIP's.

Watch out 32red though!
 

HIGHIQ

Banned User : misrepresentation and PAB abuse
PABnoaccred
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Agreed.... I have had a great experience at Klaver. Jan indeed is a perfect example of how customer service should be..unlike so many of these MG casinos that keep connecting you to different people...you have to re-explain things, they sometimes fob you off. I get the impression Jan and his team are actually interested in developing relationships with their customers.

Oh and there is another reason i am happy at klaver.....

http://www.casinomeister.com/forums/screenshots-o-rama/54634-some-great-screenies-klaver-casino-dead-alive-enthusiast-get-ready.html

( This has now become my best ever win)

At the moment the only two places i play at regularly are 32red and Klaver. They both know how to treat VIP's.

Watch out 32red though!
OMG is that u who won that who they have written on their website???? well done....

absolutly agree top support .. i not even signed up yet i went to support live chat to ask somethings... the support name called Femke was so helpful and really gives me good feeling to play there.. i signed up the day after and got a nice welcomebonus of 150 bucks i lost it however.. that is maybe downside.. but support .. 200% good as i thought... keep it up!!
 

kavaman

Experienced Member
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MM
Sister to portomaso casino. Not so great group, there are few other netent casinos in the group too. I think your only allowed 1 signup bonus per the whole group.
Why im saying not so great group, is because of some past issues.
 

Mouche12

Kitty Lover
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Sister to portomaso casino. Not so great group, there are few other netent casinos in the group too. I think your only allowed 1 signup bonus per the whole group.
Why im saying not so great group, is because of some past issues.
Could you please elaborate?
 

HIGHIQ

Banned User : misrepresentation and PAB abuse
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Could you please elaborate?
what i know is its becos i asked them that day at support, they have no sister casino they are owned by a real casino in malta. named something like glitter or glimmer. but who knows..
 

kavaman

Experienced Member
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Past issues in other boards then here. I read a few even though they are not so well known. Mostly some bonus issues a long while ago. And they have several sister casinos all owned by glimmer ltd. portomasolive.com being the most well known. Reads on the bottom of that webpage glimmer ltd, the same as it reads for klaver casino , so if they told they dont have sister casinos thats not true.

Im not advising anyone against playing at either site, im just saying there were some issues a long while ago posted on other boards.Maybe those issues have been cleared , maybe not. I dont know cos i dont play in either one, i just play on some more well known net ents like unibet and nordicbet.
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
I pretty sure they don't have any connection to another casino. I checked this quite carefully and certainly the way they operate is not like any other casino.
They are privately owned as far as i know. I think they might share something with the live casino but thats it really. I don't use the live casino so that doesn't bother me.
 

kavaman

Experienced Member
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Ok, so please explain if you checked carefully, why does it say glimmer ltd on the main page of both casinos, portomasolive and klaver with the same licence number for Lotteries and Gaming Authority of Malta Gaming Authority License No. LGA/CL1/447/2008 .

Like i explained before, it certainly does have sister casinos.
 

Jan - Klaver

Dormant account
Hello all,

My name is Jan and I’m a representative of Klaver Casino. I saw that I was mentioned in this thread, thanks for all the positive feedback!

I would like to reply regarding some comments and discussion within this thread about Klaver Casino being a sister of Portomaso Live.

Portomaso Live is the virtual extension of the land based Casino The Portomaso which is located in Malta. This online casino is built by the expertise of Portomaso Gaming which is an online casino platform. Portomaso Gaming provides turn-key gaming solutions such as an Live Casino platform, Flash Casino, Poker, Sports betting portals and back end solutions.

As Klaver Casino we source the Live Casino platform and back end solutions from Portomaso Gaming. This is the reason why we both work under the same license issued by the LGA in Malta under the company’s name: Glimmer LTD.

As Klaver Casino the reason we choose for Portomaso Gaming is their flexibility, turnkey solutions and experience within online gaming.
During this year the Dutch market for gaming will become regulated. Klaver Casino is aimed to apply for a Dutch license so we can continue in our core market; The Netherlands.
If you have any further questions please do not hesitate to contact me or ask your question.

Kind regards,
Jan
 
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michielm1

Experienced Member
mm1
jan, please make withdraws possible on every day,
now if you win on friday night, you must w8 untill tuesday for it to be validated and then another day waiting.
for the rest i like the casino very much. as a matter of fact, i'm gonna play there now again
 

Jan - Klaver

Dormant account
jan, please make withdraws possible on every day,
now if you win on friday night, you must w8 untill tuesday for it to be validated and then another day waiting.
for the rest i like the casino very much. as a matter of fact, i'm gonna play there now again
Dear Michielm,

Thank you for your request!
And thank you for playing at Klaver Casino!

We are processing withdrawal requests by bank transfer 7 days a week since August.
Withdrawal requests by Skrill are indeed being processed between monday and friday. The reason is that currently only one person (our financial manager) is allowed to process the withdrawal requests by Skrill.
For that reason our accounting department cant process these requests during the weekend.

I expect this will change soon as we can see the volume of Skrill in deposits and withdrawals is getting high enough to do the work in weekends as well.

Send me a PM and I will personally update you when we are processing Skrill withdrawals during weekends.

Kind regards,

Jan
 

MarkvB

Dormant account
Klaver: the very best online casino for me !!!

My name is Mark, 32 years old and living in Holland. I play online casino's for many years now.
I was already watching this forum a couple of times and because i totally agree the things
said in this topic i decided to write this :)

In the past I spent a lot of time @ PartyCasino and many other online casinos. When
I discovered Klaver Casino in September last year I found my new favourite online casino.
I love the NetEnt-games, their service is the best I ever experienced @ online casinos
(very personal and they really make time for you !!!) and last but not least the website
is always running fast and very well. For me there is only 1 online casino now where i still play
and will keep playing and that's KLAVER ; keep up the good work !!

*** Last week i really had a great week @ Klaver with a very nice winning of 10 K !!!
I add some screenshots here from my winnings in the free spins in the games 'Jack & The Beanstalk'
and 'Wild Rockets' :)))) ***

Free spins JB: 50.704 coins
Free spins WR: 53420 coins

Harps free spins 18400 coins.PNG Wilds free spins 26400 coins.jpg
 
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wobble33

Experienced Member
klaver

guys

i played at klaver yesterday and today. i spoke with jan the casino rep, omg what a very helpfull person he/she is. i found the casino a great place to play. i had issues with how to withdraw, but jan was unbelievable at helping me here. he bent over backwards to help me. i recommend this casino its first class! i played a few slots but i did like doa the best.
again thanks jan for superb customer service....
 

wobble33

Experienced Member
I think I will give this one a try
hi mimi

you will need your i ban and swift code to be able to withdraw. its easy to get them, these will be on your bank statement, if not just give the bank a ring. i deposited with neteller but no option to withdraw to neteller only bank transfer. they will be getting neteller account i was told within next 30 days. best of luck.
 

Jan - Klaver

Dormant account
Dear Wobble,

Thanks for the positive feedback in this thread, I really appreciate that!

Regarding "he/she": I'm a "he"
Although a few girls are named Jan, so I can understand the confusion ;)

We do our very best to assist players to the max. It's the players who provide us bread and milk, so why shouldn't we?

Regarding Neteller:
We have prepared most of the work (e.g. updated our payment system within our website) but currently we need all our technical resources to finalize our Live Casino Black Jack studio.
As a casino with a main focus on the dutch market the withdrawal option "bank transfer" is most common and used.
Besides bank transfer we support VISA and Skrill withdrawals as well.

Kind regards,

Jan - Klaver
 

Mouche12

Kitty Lover
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I fully agree with what's being said about Klaver and Jan. All I can say is: keep up the good work!:thumbsup:
 

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