ATTN: Casino Rep Jackpot Capital - good and bad

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
First off let me say thanks to JC for the Christmas bonus and all the goodies they've handed me over the time I've played. I haven't been playing as much at RTG as I used to but Jackpot Capital still remembers me as a customer and is pretty generous with the free chips & different contests and stuff, even with the high wagering I've been able to cash out on a few of them. I usually get pretty good playtime, support is good and Yasmeen is awesome. :thumbsup:

I just cashed out on my Christmas bonus (woohoo!) and got on chat to see how long it would take to process, I know they don't do weekends anymore. This is what live chat told me:
The cashout will take up to four business days to process, then you will see it in your account 24-48 hours after that, so about 6 business days.

So ummm...I was expecting them to say 2 days, I could live with that - but 6 business days....?
 

Realitybitez

Full Member
Joined
Oct 28, 2011
Location
New Zealand
It probably wont take that long..

I recently cashed out from Euro Palace and they said it would take 6 -10 days. It was in my account within 3! :notworthy Ok, I cant touch it (my bank said it has to clear which takes 2 business days) but I can see it, which has just totally made my week. Just counting down the days hehe :D

First off let me say thanks to JC for the Christmas bonus and all the goodies they've handed me over the time I've played. I haven't been playing as much at RTG as I used to but Jackpot Capital still remembers me as a customer and is pretty generous with the free chips & different contests and stuff, even with the high wagering I've been able to cash out on a few of them. I usually get pretty good playtime, support is good and Yasmeen is awesome. :thumbsup:

I just cashed out on my Christmas bonus (woohoo!) and got on chat to see how long it would take to process, I know they don't do weekends anymore. This is what live chat told me:


So ummm...I was expecting them to say 2 days, I could live with that - but 6 business days....?
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
WTG, Chayton!!! I know it's a drag to have to wait, but they WILL pay and you should have it in plenty of time to do some Christmas spins!!! And maybe those spins will get you a very nice New Year present!!! ;)
 

jjezebel37

Meister Member
mm1
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
First off let me say thanks to JC for the Christmas bonus and all the goodies they've handed me over the time I've played. I haven't been playing as much at RTG as I used to but Jackpot Capital still remembers me as a customer and is pretty generous with the free chips & different contests and stuff, even with the high wagering I've been able to cash out on a few of them. I usually get pretty good playtime, support is good and Yasmeen is awesome. :thumbsup:

I just cashed out on my Christmas bonus (woohoo!) and got on chat to see how long it would take to process, I know they don't do weekends anymore. This is what live chat told me:


So ummm...I was expecting them to say 2 days, I could live with that - but 6 business days....?

I just so happened to cash outta there on Wednesday, They said the same to me but my £400 was in my money bookers the next day, all in all was a 32 hour process, was well chuffed!
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I expect it to take longer for US players, but is that time frame for payment to an ewallet or your bank account? If you don't process weekends, I expect to be paid Monday.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Good point Jazzy, they never actually asked what method I was using or where I was - I assumed that they knew because they had my username and knew which casino it was, but they may have been just throwing out a ballpark "up to" number of days.

One note though is that my withdrawal isn't showing up as 'pending' in the casino cashier. I was expecting that it would be, because I read that withdrawals were in pending status for awhile now, and it isn't - so that's a good sign. :)

Anyhow this is going to a webwallet, I'll update when I know how long it actually takes.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Good point Jazzy, they never actually asked what method I was using or where I was - I assumed that they knew because they had my username and knew which casino it was, but they may have been just throwing out a ballpark "up to" number of days.

One note though is that my withdrawal isn't showing up as 'pending' in the casino cashier. I was expecting that it would be, because I read that withdrawals were in pending status for awhile now, and it isn't - so that's a good sign. :)

Anyhow this is going to a webwallet, I'll update when I know how long it actually takes.

Chayton, the w/d wont show as pending in the cashier but if you try to make a deposit you cant because it will then show the amount as pending and its still reversible.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Chayton, the w/d wont show as pending in the cashier but if you try to make a deposit you cant because it will then show the amount as pending and its still reversible.

Thanks chu, you're right! That doesn't seem to make much business sense IMO. If I'm playing a casino on a max cashout free chip, I make wagering and cash out and want to play some more I can't deposit and I can't reverse my withdrawal because it's still tied to a max cashout. Basically it's set up to make you deposit and play somewhere else while you wait for your withdrawal to be processed.
 

amatrine

Crazy Cat Lady
Joined
Jul 3, 2002
Location
Arizona City, Az
I just had the same thing. I am waiting on cash out at JP. I also made the cashout . What I did is go play at Slotastic instead since I could not deposit at
at JPC. I cashed out Friday so it sucks they said it wont be processed until Tuesday. I asked if they could do it sooner, but they said no.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
The new payout policy is a pending period of 48 hrs plus a processing time of 48 hrs WEEKENDS not included. Anything withdrawn from Thursday - Sat won't even be looked at until Tuesday-Wed.

We were told it was done as a "service to players" :puke:

It's why I no longer play there and have uninstalled all their casinos.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Just to update, I cashed out on Friday, now it's Tuesday morning and my cashout is still pending in the cashier.

I'm not complaining, because after all this was a free chip - I just want to keep track of how long it actually takes, that will determine possible future play. :thumbsup:
 

Jackpot Capital

Dormant account
Joined
Feb 17, 2009
Location
Cyprus
Processing times

Hi there,

Our payouts are done after the 48 hour pending period (business days only).

@chayton - your payout was requested early on Saturday morning (10 Dec) therefore the 48 hour pending period only began on Monday (12 Dec). It will be processed in tomorrow's batch.

In order to ensure our processors are adequately equipped and that the cashouts are done in a timely manner (especially to US customers) this pending period is necessary.

Happy Holidays to you all!

Cheers,
Yasmeen :)
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hi there,

Our payouts are done after the 48 hour pending period (business days only).

@chayton - your payout was requested early on Saturday morning (10 Dec) therefore the 48 hour pending period only began on Monday (12 Dec). It will be processed in tomorrow's batch.

In order to ensure our processors are adequately equipped and that the cashouts are done in a timely manner (especially to US customers) this pending period is necessary.

Happy Holidays to you all!

Cheers,
Yasmeen :)

In other words, if you cashout between Wednesday and Sunday your pending period is actually FOUR days PLUS another 48 hrs for processing.

With all due respect Yasmeen, and nothing personal, but the "ensure our processors are adequately equipped" is a load of old cobblers. Up until you changed your policy the payments were like clockwork between 24-48 hrs for ewallets, so to say the processors weren't coping etc is ridiculous.

I can perhaps understand longer delays for US wires, but everything else can very easily be done in 24-48 hrs. We all know the real reason for the change, and insisting that its for "our own good" is insulting the intelligence of the membership at large.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
But players like chayton, who doesn't reside in the US, shouldn't have to be penalized by a "waiting" period since they aren't under restrictions. And players from the US would be wise to remember, when/if legislation becomes legalized for online gaming, the casinos that are putting the "proverbial screws" to players now...
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Hi there,

Our payouts are done after the 48 hour pending period (business days only).

@chayton - your payout was requested early on Saturday morning (10 Dec) therefore the 48 hour pending period only began on Monday (12 Dec). It will be processed in tomorrow's batch.

In order to ensure our processors are adequately equipped and that the cashouts are done in a timely manner (especially to US customers) this pending period is necessary.

Happy Holidays to you all!

Cheers,
Yasmeen :)

Thanks Yas!

Probably it was a time zone difference, because I'm positive it was still Friday here. ;)

As I stated before, I don't really have a problem with the wait because this was winnings from a free chip, and if I had unlimited funds it might not bother me when I'm playing my own money because the service and playtime I get at Jackpot Capital has always been really good. But to be completely honest, my gambling budget is quite small these days and the time it takes to get a withdrawal is the biggest factor in my decision on where to deposit. iNetBet and ClubWorld group both pay usually in less than 24 hours, so I do deposit more there.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
UPDATE! I have the money in my moneybookers account. :thumbsup:

So to clarify, it boiled down to 48 hours (not counting the weekend) pending and then boom, it's in moneybookers. So the extra couple of days the chat person said would take for processing obviously doesn't apply to ewallet accounts. Yay!

IMO that's not too bad - it does suck if you cash out on a Friday though, and I suppose if you're down south or getting a wire transfer or a check you're looking at a bit longer, but to get paid to an ewallet wasn't bad at all. I'll be playing Mondays and Tuesdays I think! ;)

Anyhow just wanted to wrap this up - and say thanks again to Jackpot Capital and Yasmeen!
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
UPDATE! I have the money in my moneybookers account. :thumbsup:

So to clarify, it boiled down to 48 hours (not counting the weekend) pending and then boom, it's in moneybookers. So the extra couple of days the chat person said would take for processing obviously doesn't apply to ewallet accounts. Yay!

IMO that's not too bad - it does suck if you cash out on a Friday though, and I suppose if you're down south or getting a wire transfer or a check you're looking at a bit longer, but to get paid to an ewallet wasn't bad at all. I'll be playing Mondays and Tuesdays I think! ;)

Anyhow just wanted to wrap this up - and say thanks again to Jackpot Capital and Yasmeen!

Chayton -
Thanks for circling back and letting us know the timeframe. Us, USA players have longer times, but what is important is that the sites honor the times shown for time required to approve, process and pay. Just do what you told us and then we will be fine.

I like JPC and seem to have good luck with them compared to some other accredited RTG sites.

Diane
 

reda

Senior Member
PABnonaccred
Joined
Feb 22, 2005
Location
HOUSTON
i put jpc on a pedalstal. they give out lots of free chips. gave good christmas bonus to me. im a low roller and the free chips help out. i have cashed out also on the free chip . i know they pay and that makes me happy.
 

hwkbrn74

Dormant account
Joined
Nov 2, 2011
Location
usa
Thumbs up

With respect to all, I am just thankful to be able to still play here in U S. Processing times or not Jackpot Capital is still by far best RTG casino. I have been playing on line on and off for more than 15 years........ Thanks JC
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Hi there,

Our payouts are done after the 48 hour pending period (business days only).

@chayton - your payout was requested early on Saturday morning (10 Dec) therefore the 48 hour pending period only began on Monday (12 Dec). It will be processed in tomorrow's batch.

In order to ensure our processors are adequately equipped and that the cashouts are done in a timely manner (especially to US customers) this pending period is necessary.

Happy Holidays to you all!

Cheers,
Yasmeen :)

A quickie.Why does the pending period exclude weekends? The money is left idling in the cashier as in normal business days. I would understand if a cashout cannot be processed during weekends but surely the pending period shoulld include weekends.
 

dcpam39

Dormant account
Joined
Nov 12, 2006
Location
East Coast
I found out that their 48 hours are counted exactly in hours, and not business days. I cashed out Wed. evening, e.s.t., and was told, today, that my withdrawal will not be processed until Monday. The reason is that i had not met the requisite 48 hours when they processed payments at "lunchtime".

Now that i have this information, I will only play at JC Group Sunday-Wed at 6am, est. As a side note, while your payout is processing, you cannot re-deposit. I don't know how this can be good for their business.

Pam
 

bryand

Beach Bum
Joined
Jan 9, 2008
Location
Just Across the Hudson River
I requested a wire withdrawal on Sunday, Jan. 22. It was approved Jan. 25th but wire can take '6 to 10 business days'. So maybe I'll get the money before the end of February :rolleyes:

$45 minimum deposit
$55 wire fee
 
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