Jackpot Capital Review

Stable RTG brand

By Casinomeister Apr 9, 2022

Casinomeister's Verdict

Casinomeister quite likes what Jackpot Capital Casino has managed to do with their website. Given that the casino has been in operation since 2009, this is a relatively trustworthy brand. Sure, the fact that they have an online gambling license in Curaçao is going to be a downside for some players – and it is fair to say that the casino has had its fair share of complaints in the past.

However, if you are looking for a reliable online casino to play games from rival gaming, Visionary iGaming and Realtime Gaming, and you want to claim a pretty generous welcome bonus. This casino isn’t a bad choice on the whole.

US State Gaming Licences Held:None Detected (Please contact us if you have any information to the contrary)

An all-round decent RTG/Rival Gaming casino

6.6 Our Rating
0 Player Rating
http://www.jackpotcapital.eu/
2008
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RealTime Gaming (RTG)...

First Impression

We were pleasantly surprised when we first loaded up the Jackpot Capital Casino website. The site features a slick and modern design, and the look is up to the standards we would expect to see from more well-known casinos. The site loads quickly, and the games render quickly.

The signup process at Jackpot Capital Casino is straightforward, and it is possible to create an account in just a few minutes. The games at the casino are provided by three different game developers, including Rival Gaming, Visionary iGaming and Realtime Gaming. You won’t find titles from more mainstream game developers like NetEnt and Microgaming. The variety of games on offer is pretty good – so we don’t have any complaints here.

There’s a generous selection of bonuses and promotions available. Additionally, the number of payment methods you can use at Jackpot Capital Casino is relatively impressive; with the casino choosing to accept cryptocurrency payments now – more will be coming in the future, we’re sure.

In this review, we will give you a comprehensive look at exactly what Jackpot Capital Casino offers. Let’s kick things off by looking at the bonuses and promotions on offer.

Pros

  • Great video poker selection

  • Generous bonuses and promotions

  • Low minimum deposit ($5)

  • Regular casino bonuses

Cons

  • Players from the United Kingdom not accepted

  • Curacao-licensed

  • Payouts could be faster

BONUSES AND PROMOTIONS

Bonuses and promotions are a staple of any online casino in today’s iGaming world. In the section below, we will be looking at what Jackpot Capital Casino has to offer its players – starting with a look at the main welcome bonus on offer.

Exclusive offers

 

Welcome Offer

New players at Jackpot Capital Casino can claim up to $1000 in free bonus money, and this is thanks to a generous $1000 welcome bonus package – essentially a large selection of deposit bonus offers. To claim this deposit bonus, all you need to do is sign up to the account and make your first deposit; you will then receive a 100% matched deposit bonus up to $100, +100 free spins.

Now, for your subsequent nine deposits, you can also claim a deposit bonus of 100% match up to $100 – and this allows you to claim up to $1000 in total. Always read the general terms and conditions, as things like a minimum deposit limit apply and wagering requirements also need to be completed before you are able to withdraw any of the bonus funds as real cash.

No-Deposit & Free Spins Offers

At the time of writing, Jackpot Capital Casino does not appear to offer any no deposit bonuses or no-deposit free spins; if and when this changes in the future, we will update this review accordingly, but for now, they focus most of their attention on their main welcome bonus promotion.

VIP and Loyalty Programs

In today’s iGaming industry, virtually all casinos offer some VIP or comp points scheme, and Jackpot Capital Casino is no exception. From the moment you first become a member at the casino, each time you play your favourite games, you will begin to collect complimentary points – comp points as they are better known as – and these comp points go towards free cash, which you can redeem at a later date.

For every $10 you wager in bets at the casino, you will earn one comp point, and 100 points equates to 1 dollar; once you have accumulated at least 500 of these points, you can head to the cashier and convert them for free cash as much as you like. Now, Jackpot Capital Casino also runs a VIP program, although they do not publicly publish details of what this program entails; we suspect that it is an invite-only VIP scheme, and players will be contacted once they are eligible to become part of the programme.

Cashback

 

Bonus Terms

 

Sign up process

 

BANKING AND PAYMENT METHODS

One of the first things we look at when putting an online casino review together is the deposit methods that are available at the casino. We were pleasantly surprised to find that the site offers a relatively versatile selection of payment methods similar to what we would expect to see at a European-facing casino.

Of course, you will be able to make deposits using all major credit and debit cards, including Visa and MasterCard. Additionally, Jackpot Capital Casino has partnered up with several e-wallet providers, including Neteller, Skrill and ecoPayz. Jackpot Capital Casino allows you to make deposits and withdrawals using e-wallet providers is great, as it means that transactions are processed immediately. You do not have to worry about high fees.

In addition to the above payment methods Jackpot Capital Casino also now accepts Bitcoin – the world’s most popular cryptocurrency. We were impressed to see Bitcoin offered as a payment method at the casino. This is something that many casinos are still failing to implement – and it shows that the casino is open to innovation and is trying its best to keep up with the times. You can also make deposits and withdrawals using Paysafecard and, in some cases, a direct bank transfer – although the fees for the latter option are generally going to be higher.

Jackpot Capital Casino does not charge any fees when making deposits, although your card or bank may charge a fee, especially if you are depositing in a non-local currency. Deposits are credited to your Jackpot Capital Casino account instantly.

Withdrawal Speed

Withdrawals at Jackpot Capital Casino tend to be processed relatively quickly, although the casino does advise that it may take up to 48 hours for them to be processed in some cases. Depending on the payment method you choose to use, the funds can reach your account within just a few minutes, or it can take a few working days.

Responsible gaming

Jackpot Capital Casino takes responsible gambling pretty seriously. At the bottom of the website, you will see a link to their responsible gambling page. This page includes a checklist which allows you to read about some of the most common symptoms of compulsive gambling to see whether or not you may have a problem.

While Jackpot Capital Casino does a very good job of showcasing the most common signs of compulsive gambling, when it comes to offering players a versatile selection of responsible gambling tools, the site leaves a lot to be desired.

That facility is a self-exclusion facility. This allows you to permanently block access to your Jackpot Capital Casino account so that you cannot log in, deposit money, or play at the casino. However, it is impossible to automatically set up self-exclusion on your account. You need to contact the casino’s customer support team to get it activated and set up on your online casino account.

We find it quite bizarre that Jackpot Capital Casino doesn’t allow players to set deposit limits, loss limits or wager limits – and, for a casino of Jackpot Capital’s size, there isn’t any excuse for not offering players these tools.

In the future, we would like to see Jackpot Capital Casino allowing players to set a greater number of responsible gambling limits on their account, as, at the moment, they simply do not offer an adequate selection of responsible gambling tools, in our opinion.

Customer support

While we don’t necessarily recommend playing at Jackpot Capital Casino, in the interests of presenting this review as fairly as possible, you may have noticed that we’ve talked fairly impartially on several topics. Customer support is one such topic – and if you didn’t know that Jackpot Capital Casino had a somewhat tainted reputation, you’d simply find a versatile customer support portal that looks – and functions – relatively well.

Suppose you need help while playing at Jackpot Capital Casino. In that case, the customer support team claims that you’ll be able to contact them 24 hours a day, 7 days a week – and this is something that we’re used to seeing from modern, leading online casinos – so to see it offered at a rogue site like Jackpot Capital Casino was actually somewhat of a surprise.

If you run into problems with, say, withdrawals, there’s a strong chance you’ll be given a ‘talk to the hand’ approach.

Jackpot Capital Casino also claims to offer customer support via email; however, we’ve seen numerous reports from players saying they send an email to Jackpot Capital Casino only to not receive a response.

If you’re thinking of playing at Jackpot Capital Casino, be aware that there are many other online casinos to play at – almost all of which are better choices than playing here!

 

KYC

Know Your Customer checks are now standard practice at pretty much all online casino sites, and while it can be a real pain for you, the player, to have to complete and undergo these checks, it is worth noting that casinos do not generally have a say in these; online gambling operators increasingly require casinos around the world to perform in-depth checks on their players, and when you play at Jackpot Capital Casino, there is a very strong chance that you will need to complete a Know Your Customer check before you are able to withdraw any winnings from your online casino account.

As Jackpot Capital Casino does not operate United Kingdom, there is no need to complete a Know Your Customer check when you initially create your casino account; however, when you attempt to make a withdrawal, the casino’s verification team is very likely going to ask you to upload some documentation, and these documents will need to confirm your identity, your age, and your address.

If you are asked to complete a Know Your Customer check, you will usually need to upload a copy of your passport or driver’s license as well as proof of address; the latter of which can include things like bank statements, tax returns or other official documentation that shows your full name and address. Proof of address documents should also be dated within the last three months.

Once you have submitted all of your Know Your Customer documentation to Jackpot Capital Casino, the team will aim to process them as quickly as possible. While each case is slightly different, Jackpot Capital Casino team aims to process and approve all documents they received within 48 hours. This is the longest time frame; usually, the team will process your documents within one working day.

If you use a credit or debit card to deposit at Jackpot Capital Casino, you may also need to prove that you have full ownership of the card. This verification is done by taking a photograph of the cards, blaring out the sensitive card information, and uploading this photograph to Jackpot Capital Casino.

Website Experience and Features

Desktop and Mobile Gaming

One of the things we always take quite a close look at when reviewing an online casino is the way in which the website is built and developed – and by all accounts, Jackpot Capital Casino does a pretty good job in making sure that their website is as accessible and user-friendly as possible, allowing players from all over the world to enjoy the action from both desktop and mobile devices.

In the past, Jackpot Capital Casino used to push their downloadable software client quite a lot – and while it is still available to use, it is not updated as frequently as their main website, and if you are looking for a streamlined and modern online gambling experience, then we thoroughly recommend you to use the desktop version of the casino instead of downloading the software. Creating an account at Jackpot Capital Casino is easy, straightforward and hassle-free, and it takes just a couple of minutes to enter your personal information and confirm your email address.

Once you’ve created your account, you will be able to log in, make deposits and begin playing your favourite games – and thanks to the fact that all the games at Jackpot Capital Casino are now HTML5-powered, you do not need to download or install any plug-ins or software to begin playing.

Jackpot Capital Casino does not operate a dedicated mobile casino app, but its website is fully mobile-optimized, which means you can enjoy playing all of your favourite casino table games and slot games from your mobile device.

To get started, you simply need to head to your mobile device’s Internet browser, navigate directly to Jackpot Capital Casino, and you will then be able to login to your account or sign up if you are a new user.

Our review of Jackpot Capital Casino found that both the desktop and mobile websites are fast, easy-to-use and easy to navigate, and the team have done an excellent job in making the site as fast and user-friendly as possible; we don’t have any real complaints about the way the site looks or how it functions.

Brand games

Providers

Jackpot Capital Casino is powered by two different game developers and software providers; Rival Gaming and Visionary iGaming. While neither of these game developers is among the biggest names in the iGaming industry, both have a fairly solid reputation for creating versatile decent games. The fact that Jackpot Capital Casino offers Visionary iGaming titles means you will find quite a broad range of different video poker machines to play.

In the following subsections of this Jackpot Capital Casino review, we will be taking a look at some of the different types of games you will be able to play at the casino – and we will kick things off with a look at the video slots available.

Slots

Slot machines are, by far, the most popular type of casino game you will find offered at online gambling websites. It was no surprise to us to see that Jackpot Capital Casino offers a vast selection of different video slot games for players to enjoy.

While the online casino is continually updating its game library, there are a few video slots that stand out from the others; Thai Emerald is one such game.

Thai Emerald is a five-reel, three-row video slot from Rival Gaming, and there are 25 fixed paylines in play at all times. The game offers players the chance to win up to 2000 times their bet, and most of the big wins happen from the free spins bonus, which is triggered by landing three of the scatter symbols on the middle three reels. Once you manage to do so, you will be awarded eight free games, and during the free games, the chance of you forming 5-of-a-kind and four of a kind wins increases, thus making it much easier to form big wins.

There are more than 200 different video slots for you to enjoy at Jackpot Capital Casino, and our only real complaint is the fact that there is no search function that allows you to search the games directly by name; in the future, we would like to see Jackpot Capital Casino incorporating a search bar to make it easier to find games that you already know you want to play.

Live Dealer Games

Unfortunately, one of the main problems we have seen with online casinos running games from Rival Gaming is that live dealer games are not usually available – and that is the case at Jackpot Capital Casino. The online casino has not partnered up with many leading game developers or software providers who create live dealer games. As a result, you will not find yourself able to play any when you game at Jackpot Capital Casino.

In the future, we would like to see this changing, especially since live dealer games are, today, more popular than ever before – and they are the focal point for many players when searching for new online casinos in today’s day and age.

Roulette

Jackpot Capital Casino provides players with a fairly decent selection of Roulette games to enjoy, although you won’t find anything too unconventional in their game library. For example, you will find yourself able to play titles such as European Roulette, American Roulette, New American Roulette and French Roulette – but that’s about it, and there’s nothing too revolutionary to be found.

It is worth noting that some of the Roulette games on offer at Jackpot Capital Casino are actually provided by Realtime Gaming; we are not entirely sure why, as the casino does not state that they run on Realtime Gaming software anymore, but this is something that we found when our team was putting this review together.

All of the Roulette games can be found under the casino table games tab, and they are nestled among the other poker and card-based games available.

Blackjack

The Blackjack offering at Jackpot Capital Casino is a bit underwhelming, and there are only three different games for you to choose from; Blackjack, Blackjack Perfect Pairs and European Blackjack. Why there is so little variety available remains to be seen – and one of the things we didn’t really like was that all of the different Blackjack games look almost identical; there is no variety, and none of them sticks out to us.

They do cover most of the main bases, so unless you are looking for anything ultra-specific, or you want to play Blackjack games with very specific side-bets, you should find what you’re looking for in the Blackjack section.

Table Games

There is quite an impressive selection of video poker games available at Jackpot Capital Casino, and of course, you will find classics like Jacks or Better, Aces and Eights, and Bonus Deuces. However, the casino also offers some less-conventional video poker games that you do not normally see, including Double Double Bonus, European Slot Poker and Double Double Jackpot – and all of these games can be found under the video poker tab on the main game navigation menu.

Jackpot Capital Casino also has a relatively impressive selection of casino table games – other than Roulette and Blackjack, that is – and you will find yourself able to play titles including Casino War, Caribbean Stud Poker, Craps, Vegas Three Card Rummy, Pai Gow Poker, Pontoon, Sic Bo and Baccarat.

There is also a small selection of speciality games, although most are instant-win games with relatively high house edges, so we really wouldn’t recommend playing these unless you are looking for a bit of casual fun now and again.

Progressive jackpots

Jackpot Capital Casino uses developer Rival Caps for their progressive jackpots games.

Like we have seen with all of the other game categories, progressive games have their own tab on the main game navigation menu at Jackpot Capital Casino – and once inside, you will find more than 15 different progressive jackpot titles to choose from. When it comes to video slots, Cleopatra’s cancer is the most popular progressive jackpot game at Jackpot Capital Casino. This Ancient Egyptian themed video slot offers players the chance to win tens of thousands of dollars.

However, it is not just slot games that have a progressive jackpot attached to them at Jackpot Capital Casino. You will also find progressive casino table games like Caribbean Stud Poker; sure, the jackpot totals aren’t as big as some of the video slots, but it is a great way to play casino table games and increase the maximum amount of money that you can win from playing them!

About the Team and History

Jackpot Capital Casino was launched way back in 2009, and it’s owned and operated by an online gambling operator called Greavestrend LTD – the same company behind other fairly popular online casinos such as Grande Vegas and Slotastic. While Jackpot Capital Casino isn’t one of the world’s best-known casinos, it has a fairly solid reputation in the iGaming world. Players are particularly fond of the fact that the minimum deposit amount for most payment methods is just $5!

The online casino uses software from two different game developers and software providers; Rival Gaming and Visionary iGaming. Players from the United Kingdom are not accepted since Jackpot Capital Casino doesn’t hold a valid online gambling license from the United Kingdom Gambling Commission.

Complaints and Track Record

As part of writing this Jackpot Capital Casino review, our team of online gambling experts looked at a number of aspects surrounding the casino – and what our players were saying in the forums was a really important thing for us to look at. It’s fair to say there are both good and bad aspects to the site – as shown below. First off, there’s Nagasaki, who brought up a valid point about the online casino charging $20 to process Bitcoin transactions:

“$20 Processing Fee To Withdraw via Bitcoin at Jackpot Capital & Uptown? And there may be other RTG casinos that have recently decided to charge a $20 processing fee when withdrawing via Bitcoin. WTF?

Depositing and withdrawing via Bitcoin should be rewarded and embraced by any online casino. By using Bitcoin to deposit or withdraw, I can only imagine this SAVES casino money and is a lot less risky in terms of chargebacks. Why penalize me by making me pay $20 to withdraw via Bitcoin?”

And here’s what Musclemx had to say about his experiences:

Well, I have been a player member in his group for 5 years, always without any problems. But in the last few weeks, I won money in jackpot capital, but now they call me accounts in Lucky Club, Grande Vegas, and jackpot capital. Now I cannot use any type of bonus. I won several times in recent weeks in various casinos such as lucky club, big jackpot Vegas and capital. In recent weeks all my accounts have suffered restrictions to the extent that my maximum bet, for example, on table games, is $ 5!

It seems unfair to punish you for winning them. This group prefer to always lose money? or you win? I am very disappointed in this group not understanding why they like the player lost for can play. Bye Jackpot Capital”

However, EbeeDog came along with a slightly more nuanced opinion of the casino:

“They’re usually pretty good for the money, although if you’re not up to date on this recent debit/credit card fiasco, you may run into some unexpected problems. Both of you need to be aware that WD back to your card is NOT an option.

FWIW, I also have had my table limits fiddled with at this casino in particular. A favourite trick seems to increase the limit when you’re on a losing jag and turn around and lower it when you’re on a winning tear.

(This kind of fiddling around pure unadulterated proof that RTG casinos do indeed have much more control over the software than is generally acknowledged. That’s why when anybody goes on about how casinos don’t have control over the games; it drives me nuts.)

I, too, have found some of the reps at this site incredibly insensitive and unhelpful – they walk that fine line where they stop just short of what could be called rude.

Hey, wtf-ever. I’m not there to make friends with ’em. Consider switching over to Club World Group. They have a very active rep here who is a peach, and their CSRs, in general, have been there a long time and are very friendly.

Ditto Slotter/Reel Spin – except AFAIK rep is not active here, but they also have CSRs that are prompt and cheerful.”

Casino Facts

Founded2008
AccreditedJanuary 2009
Is this casino certifiedNo
Payout time0-5 hrs
Reverse timeNo Reverse Time
Payout limitsThe maximum payout per customer per week is US$10,000. Jackpot Capital reserves the right to pay out higher winnings over a period of several weeks
Weekend payoutsNo
Locks withdrawalsNo
English
American Express, Bitcoin, EcoPayz, MasterCard, Neteller, Paysafe Card, Skrill, Transfer Money, Visa, Visa Electron
Bitcoin, Cardpay, EcoPayz, International Bank transfer, Neteller, Overnight Express, Skrill
Casinomeister
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The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
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