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Jackpot Capital....Are things changing or....

48 hours is no big deal but if you combine this with no weekend cashouts the 48-hour rule applies only if you cashout on Mondays and Tuesdays and possibly early on Wednesday mornings. It is a much longer wait if you cash out at other times of the week.

Requested cashout Thursday 10/20..........approved Tuesday 10/25 still waiting for money to arrive.

Diane
 
Requested cashout Thursday 10/20..........approved Tuesday 10/25 still waiting for money to arrive.

Diane

Exactly! This is what they dont tell you about the new procedure. In the past once w/ds are approved the money is in your e-wallet within minutes. Now it takes at least 12 hours after leaving the cashier.

Meanwhile,JC should also consider retaining the 24-hour pending period for USA players. True, they are somewhat lucky to have somewhere to play at (rtg) but the reverse is also true as they should I suspect form a sizable proportion of your player base. The w/ds may already take weeks to reach them unlike the rest of us so why not provide them with some incentive to continue playing at the group?
 
The move is no big deal, BUT it is a move in the WRONG DIRECTION, and is being seen as a kick in the teeth by loyal players. It now seems that it is WORSE than a simple extra 24 hour wait, as other changes seem to have added a number of additional delays to the processing chain.

This change has come shortly after the Lucky Club move to new software, which has now been exposed as a complete sham with a supposed "unknown investor" with "new software" being fast tracked to "baptism by fire" in the same week as it was launched. If we take what the rep said about this change as the truth, the promotion to "baptism by fire" beggars belief. The only rational explanation is that JC group lied all along to players, many of whom were further annoyed by having all their earned comps arbitrarily confiscated at 4 days notice, and considerable doubt as to whether even their cash balances would be returned to them if they didn't notice this change and submit withdrawals within the very short notice period.

The change to 48 hour pending was AGAIN explained away as an "improvement" for the PLAYERS, which was completely dismissed as total BS on the day it was posted.

US players have to put up with it, as other sites are far worse, and they don't have the choice to play at many of the casinos with even better service because they have been driven out of the US market. Non-US players DO have a choice, and it is these players with access to the eWallets like Neteller that will notice this change the most, and these same players have a much wider choice.

JC are vulnerable to any new US facing operator that muscles in with promises of what JC used to offer in the way of fast, hassle free, withdrawals.
 
Well I dont play at Jackpot Capital anymore and certainly wont be making any deposits in the near future. One thing though I think CM needs to update the main page as it is still showing JackpotC as having a payout time of "Within 24-48 hours" which now clearly it is not. I pity anyone who hits the withdraw button on a Friday .... they will be lucky to get payout 7 days or so later. And the other thing is apart from the 1 canned statment from the Casino Rep - they seem to be now silent.... No wonder why given the new stance on withdraws and the absolute Bull that was posted in a way of a reponse to player concerns and gripes over the new withdraw times.

Its really clear. There is only 1 reason why Jackpot capital have upped the withdraw time, to maximise the amount of players that will reverse. Short term it will prove to bring in extra $$$ but long term they will feel the damage. I remember when Fortune Lounge switched the withdraw times, up until then I had played daily almost for a long time. After that they never saw another deposit from me. And must have lost 1000s from me alone. I would have respected JPC more if they had admitted the real reason for the new "change" in withdraw policy and not suger coat the whole issue with a load of bollocks. Think JPC withdraw status now needs to be changed to "within 72 to 86 hours unless at weekends where you need to add at least another 48 hours ... lord help you if its over a long holiday"

My 10 cents.
 
Yeah, it seems winning is not as much of an issue as getting paid timely. I just hit a random at Slotastic today of $4000.......but getting much of it out is a real pain in the butt. They will not send a wire to my state, will not send a money gram for more than $895 per week, then if I withdraw by MyPaylinQ I cannot withdraw from them until November 18th because I am a new member there and they will hold your money for 30 days on new accounts. You'd think a good casino would care more about helping the player get more of their money faster. It seems it will take over a month to get paid out a $4000 win. It sucks. I hope JC Group is reading, as I have to believe they have a quite large player base on this forum and almost 2000 views to this thread.

I wonder where I can deposit by MyPaylinQ but cashout by a different method.......maybe I'll go play there.
 
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Yeah, it seems winning is not as much of an issue as getting paid timely. I just hit a random at Slotastic today of $4000.......but getting much of it out is a real pain in the butt. They will not send a wire to my state, will not send a money gram for more than $895 per week, then if I withdraw by MyPaylinQ I cannot withdraw from them until November 18th because I am a new member there and they will hold your money for 30 days on new accounts. You'd think a good casino would care more about helping the player get more of their money faster. It seems it will take over a month to get paid out a $4000 win. It sucks. I hope JC Group is reading, as I have to believe they have a quite large player base on this forum and almost 2000 views to this thread.

I wonder where I can deposit by MyPaylinQ but cashout by a different method.......maybe I'll go play there.

Is a check not an option for you? A month to get 4000.00 is way too long.

Michelle
 
Is a check not an option for you? A month to get 4000.00 is way too long.

Michelle

No, a check is not an option for me. I agree...a month is way too long to get 4000 and you know what happens to most of us when money stays exposed that long. Not happy at all about this intolerable situation! The situation and the causes feel roguish at best. I have been paid recently as much as $3000 by Western Union by Bodog. This is a casino choice and they are simply hurting us, while hurting themselves, in the long run.
 
No, a check is not an option for me. I agree...a month is way too long to get 4000 and you know what happens to most of us when money stays exposed that long. Not happy at all about this intolerable situation! The situation and the causes feel roguish at best. I have been paid recently as much as $3000 by Western Union by Bodog. This is a casino choice and they are simply hurting us, while hurting themselves, in the long run.

Well, stay strong and don't give them the satisfaction of giving it back!

Michelle
 
Where is the PR from JC? The more I read this thread the less confidence I have in you guys. I am not going to be depositing again until I get paid from my bank wire I requested on Oct 11th , sent to processor on the 18th :eek: and I was told it will be here by Nove 1st. Still two business days left but damn, 3 weeks plus for a bank wire? pfft. C'mon mayan.
 
A retrograde move and definitely NOT an improvement-:confused: perhaps the banks etc can't ptocess on weekend etc but that doesnt hold true for neteller or Skrill. If as Bifty has pointed out this efffectively means a five day or more waut unless you can out on a Monday or Tuesday then I expect my VIP status will also go way down as I begin to play on those days only.

Pity Inet JC and SLotastic are my main RTGS due to speed of processing.
 
I know it stinks

No, a check is not an option for me. I agree...a month is way too long to get 4000 and you know what happens to most of us when money stays exposed that long. Not happy at all about this intolerable situation! The situation and the causes feel roguish at best. I have been paid recently as much as $3000 by Western Union by Bodog. This is a casino choice and they are simply hurting us, while hurting themselves, in the long run.

Man, I know it stinks, hitting a RJ and then having to wait forever and a day to get your money. But you have to remember 2 very important things:

1- Your in the US. Most players are dealing with a delay one way or another. Not much us US citizens can do about it.

2-Your in Washington St. Gaming on line is illegal there. Some places won't let you play because of your address.

What chances Bodog takes to pay their players is their business, dosn't mean other places have to do it. I personally, don't see why every place can't use MG or WU but I am sure they have their reasons.

I know it is frustrating, but hang in there, waiting it out is all you can do at this point. I wish you the best, and I am sure you will get paid in full, even if it takes a month.

LH
 
This is not just a jc casino issue..ALL of the rtg's appear to be haveing processing issues..NOT a good sign.....You would think the reps would be all over this....
 
This is not just a jc casino issue..ALL of the rtg's appear to be haveing processing issues..NOT a good sign.....You would think the reps would be all over this....

How do you know that all RTGs have problems at present?

I don't see any complaints about iNetbet or bodog etc. I think you are being a little premature.

Unfortunately it is going to be par for the course when it comes to getting funds to US players. Remember, whilst it may not be technically illegal to play online, it is illegal to initiate transactions of that nature, so you should be happy that you can even play anywhere at all.
 
How do you know that all RTGs have problems at present?

I don't see any complaints about iNetbet or bodog etc. I think you are being a little premature.

Unfortunately it is going to be par for the course when it comes to getting funds to US players. Remember, whilst it may not be technically illegal to play online, it is illegal to initiate transactions of that nature, so you should be happy that you can even play anywhere at all.

Nifty.........you are being bad, (the bolded). :eek:

I don't think you meant it the way it came off but it's not quite fair of you to imply that we should be grateful and take whatever we can get and be glad for it.

Comments like that make me want to go off on a tangent so here is a bit of one for those of in the US. :D

For those of us who live in the US we realize that things are difficult but yet with that said, we are still the casino's customers and we still spend a LARGE amount of money in your casino's, so the casino's owe us the common courtesty to be proactive and informative when they run into problems paying us out. If the casino's would take more care to do this, then there would be a lot more trust on the part of US players and a hella of lot less suspicion on our parts about delays.

Rant over.................:(
 
Nifty.........you are being bad, (the bolded). :eek:

I don't think you meant it the way it came off but it's not quite fair of you to imply that we should be grateful and take whatever we can get and be glad for it.

Comments like that make me want to go off on a tangent so here is a bit of one for those of in the US. :D

For those of us who live in the US we realize that things are difficult but yet with that said, we are still the casino's customers and we still spend a LARGE amount of money in your casino's, so the casino's owe us the common courtesty to be proactive and informative when they run into problems paying us out. If the casino's would take more care to do this, then there would be a lot more trust on the part of US players and a hella of lot less suspicion on our parts about delays.

Rant over.................:(

You're right, I didnt mean it that way....not at all.

US players deserve the same service as anyone else and shouldn't have to put up with shitty treatment.

I was just saying that, considering everything the DOJ is trying on, its amazing that US players can successfully play at all.

You are also correct about casinos not being proactive lately about delays and issues. If a rep posted here and honestly explained about what's going on, I'm almost certain they would get far more kudos than complaints....and I'm a little disappointed that club world and jackpot capital have not done so. We should expect to be kept informed given their accredited status here.
 
Just my opinion, two cents, or whatever you wish to call it...
For those who reside in the states and are still gambling online...You are taking the biggest gamble of all when you win and cashout. You have a 50/50 chance of receiving your funds in a timely manner (2-4 weeks now, depending on withdraw method you decide on) if at all. We are all purported to be adults here, but how many are throwing tantrums because they aren't getting paid in what they "deem" a timely manner? Thank your lucky stars there are some casinos who are at least TRYING to figure out how to get your money TO YOU without a bunch of BS.

If they get it to you in 4 weeks be grateful, yes, 2 weeks would have been better. BUT 6 weeks or more with NO word from the casino or no workable solution on how to get it to you faster sucks. And 4 weeks appears to be the "trend" of fast payouts for the US player now (just an observation!). So, just a suggestion, if you don't like the waiting period try going to your local B&M where the waiting period isn't so long???
 
I’m surprised that the remaining online USA players still have the balls to come here and complain about payouts.

By now it should be obvious to most that online gaming will be legalized hopefully sooner then later in the USA, but it will. Don’t you understand that the casinos still taking USA bets know this also? Their time is limited and their USA cash cow has been dissected by aliens. The USA market is over.

No doubt the only scraps they have left are the low roller compulsive degenerates trying to convert petty deposits with bonuses into a miracle, and they know that. Even if there weren’t processor issues they would still say there were. It is no longer in their best interest to pay USA winners promptly, especially with the perfect excuses not to.

As soon as it's legalized in the USA, not one player still waiting for a cash out will ever see it. This isn't rocket science and only requires an elementary education to see through it all.

For crying out loud, “wake up and smell the coffee”.
 
As soon as it's legalized in the USA, not one player still waiting for a cash out will ever see it.
That's a very bold statement to make.
Have you got any facts to back that up with?

KK
 
I’m surprised that the remaining online USA players still have the balls to come here and complain about payouts.

By now it should be obvious to most that online gaming will be legalized hopefully sooner then later in the USA, but it will. Don’t you understand that the casinos still taking USA bets know this also? Their time is limited and their USA cash cow has been dissected by aliens. The USA market is over.

No doubt the only scraps they have left are the low roller compulsive degenerates trying to convert petty deposits with bonuses into a miracle, and they know that. Even if there weren’t processor issues they would still say there were. It is no longer in their best interest to pay USA winners promptly, especially with the perfect excuses not to.

As soon as it's legalized in the USA, not one player still waiting for a cash out will ever see it. This isn't rocket science and only requires an elementary education to see through it all.

For crying out loud, “wake up and smell the coffee”.

Pretty harsh, IMO
Yes, I believe that some day we will have legalized online gaming in the USA. But in the meantime, it remains an enjoyable past time for those of us that care to participate. I object to the description of "low roller compulsive degenerates" -- not necessary.

My eyes are wide open, I have no delusions that there will be delays. But come on!

Diane
 
Pretty harsh, IMO
Yes, I believe that some day we will have legalized online gaming in the USA. But in the meantime, it remains an enjoyable past time for those of us that care to participate. I object to the description of "low roller compulsive degenerates" -- not necessary.

My eyes are wide open, I have no delusions that there will be delays. But come on!

Diane


Please don't let me the known villain member here ruin your enjoyable pastime by pointing out the obvious. I just don't see what's enjoyable about waiting endlessly if ever for a cash out.
 
That's a very bold statement to make.
Have you got any facts to back that up with?

KK


No facts, but the impression I get as an onlooker is that once a company, whether casino, processor, or eWallet solution, has been forced out of the US, they seem to lose their enthusiasm for making sure their US customers receive their outstanding monies. Instead, they may tell their customers the DoJ has their money, and they should ask them for it.

Quicktender was a division of ecocard, yet once they were thrown out from the US, they weren't interested in reimbursing players who's money was seized, and even those players with unseized balances were given a near impossible procedure to comply with, and only a month to do it. Some managed, but what about those who were blocked from getting a Euro account because of both national and international banking regulations, which Quicktender would have known about.

EWX simply shut down, and even though they claim to be in negotiations, they are not saying anything substantive to those with money tied up there.

Those casinos that ARE still taking US bets however, will always reimburse players who's withdrawals have been seized in transit, or stolen by a rogue processor. All the US player sees in such situations is a sudden and unexplained series of delays before normal service is resumed.
 
No, not a single one, just assuming the obvious. Interesting how you pointed that one comment out from my entire post.

That post was very harsh though there are bound to be some casinos who think along similar lines though some might be looking at it as a long-term business. IMO this is the time to treat USA players better so that when legislaation does take place players will flock to them though they have a wider choice. Hopefully by then the economy will have improved and we can all enjoy ourselves.

BTW, it doesnt seem to be assuming the obvious rather I take it as being an obvious assumption.
 
It may be obvious to you, to some, to everyone... as the saying goes, "to assume makes an a$$ out of u and me". It could have been worded in a more polite/sensitive manner, but who am I?

Only time will tell when/if legalization comes what will happen. I'm of the opinion that for the moment most of the casinos are more concerned about how to get the money IN than they are about getting the money OUT. They're a business, they're there to make money. If they take from the US players now while it is "illegal", most know (assuming :rolleyes:) when legalization comes about they're going to be shown the proverbial door, only the players have say in who is going to keep "funding" them.

I made my choice a year ago and stopped playing. I'm biding my time. If I feel the need to gamble, I hop in my vehicle and make the 20 minute drive to my local B&M, make my donation and then go home. I understand where 4oak is coming from, I just think it could have been stated in a less demoralizing/demeaning manner...
 
I’m surprised that the remaining online USA players still have the balls to come here and complain about payouts.

By now it should be obvious to most that online gaming will be legalized hopefully sooner then later in the USA, but it will. Don’t you understand that the casinos still taking USA bets know this also? Their time is limited and their USA cash cow has been dissected by aliens. The USA market is over.

No doubt the only scraps they have left are the low roller compulsive degenerates trying to convert petty deposits with bonuses into a miracle, and they know that. Even if there weren’t processor issues they would still say there were. It is no longer in their best interest to pay USA winners promptly, especially with the perfect excuses not to.

As soon as it's legalized in the USA, not one player still waiting for a cash out will ever see it. This isn't rocket science and only requires an elementary education to see through it all.

For crying out loud, “wake up and smell the coffee”.


I find the majority of your post insulting and others here in the US should also. :( Your are projecting your cynicism on the rest of us and more or less calling those of us still playing stupid.

Those that are complaining about payouts have every right to do so. If a casino takes a bet from us in the US, they have a responsibility to pay out and they also have a responsibility to communicate with us when that payout is held up, which they are NOT doing a very good job of as evidenced by all the complaints. Granted those of us who are still playing, realize there is a risk but most of us minimize that risk by playing at accredited places and relying on reputation and for you to call those who are taking that risk degenerate low rollers, well it just is insulting as hell. :(

Also if you are gonna make a sweeping statement such as the bolded, then you should back it up with some facts. If you can't then you shouldn't claim superiority to the rest of us degenerate low rollers. :rolleyes::rolleyes: Your post was beyond rude.
 
I find the majority of your post insulting and others here in the US should also. :( Your are projecting your cynicism on the rest of us and more or less calling those of us still playing stupid.


I agree and apologize for the term “degenerate low roller”. Although, I must admit I did give that phrase some thought and couldn’t think of a better description to explain why anyone thinking clearly would accept the present conditions (risks) that factually exist for USA players, accredited or not.

Once again I apologize for my harsh words, and wish you and all the other still depositing USA players all the best.
 
I agree and apologize for the term “degenerate low roller”. Although, I must admit I did give that phrase some thought and couldn’t think of a better description to explain why anyone thinking clearly would accept the present conditions (risks) that factually exist for USA players, accredited or not.

Once again I apologize for my harsh words, and wish you and all the other still depositing USA players all the best.

Thank you for the apology. :)

I think your input here is valuable and I get the cynicism, I really do. It's understandable and I feel some of it myself as others do also but we have to draw a line on it without getting personal.

As for taking the risks, we are gamblers. ;)
 
Well, I now have almost $12,000 stuck in Slotastic. Its gonna be slow getting it out. I hit another RJ for almost $8000. :eek2:

First Triple Twister, then Tiger Treasures
 
Well, I now have almost $12,000 stuck in Slotastic. Its gonna be slow getting it out. I hit another RJ for almost $8000. :eek2:

First Triple Twister, then Tiger Treasures

Weren't you convinced not so long ago that the RJ system was "rigged" and that only certain "chosen" players were allowed to win? I guess they chose you eh?

I think its even scarier that you won $12k and you're not even excited about it. I reckon most players would be over the moon.
 
Weren't you convinced not so long ago that the RJ system was "rigged" and that only certain "chosen" players were allowed to win? I guess they chose you eh?

I think its even scarier that you won $12k and you're not even excited about it. I reckon most players would be over the moon.

Scarier? Its Halloween, Nifty. Maybe the guy is just modest about it so we should just congratulate him.
 
I have one from JC that was processed Wednesday (a w/d initiated Friday, mind you grrrrr) another from Slotastic that went out this morning. I will keep you posted as to when the funds hit the bank. Sometimes I get lucky and it's only 3 business days, sometimes as long as 5 business days.

Christine

FYI- Payment processed from JC on Weds. 10/26 hit my account today. :) Guess I can expect my Slotastic payment tomorrow, hopefully!
 
Update, payments from the 18th are having problems and will not meet the timeframe. No explanation give and no ETA available. I will not be depositing until this is resolved for fear of winning and not being paid. From what I am reading elsewhere a processor has gone down that is affecting casinos as well as sportsbooks. Something that can be expected but an explanation would be nice.
 
Update, payments from the 18th are having problems and will not meet the timeframe. No explanation give and no ETA available. I will not be depositing until this is resolved for fear of winning and not being paid. From what I am reading elsewhere a processor has gone down that is affecting casinos as well as sportsbooks. Something that can be expected but an explanation would be nice.

Processors should have nothing to do with a payment to MyPaylinQ. The casinos need to be more forthcoming on what is going on, as should be expected of accredited casinos. A reasonable amount of rep presence in this thread would be appropriate and appreciated. We have all seen good casinos go black on their payouts and fall from grace. That is not what I'm suggesting here, but more info is certainly needed. I'm excited about my wins at Slotastic, but my enthusiasm becomes quite curbed when becoming concerned about getting paid. Accredited casinos have earned their status, but communication needs to be better.
 
I didn't deposit again but I was lucky enough to turn the ghostbusters bonus into the max cash out. I requested a withdrawal to an ewallet yesterday so we will see how long it takes to process.
I did email support about not making the payout timeframe and they gave me the run around. I never heard back from payment processing. Something major is going down right now and you are correct that there in no reason to play if you have to sweat getting paid.
 
I notice on the main CM page the info on JPC still reads

"Outstanding customer service - fast payouts -" (Payouts) - Within 24-48 hours "

I think the part regarding fast payouts / and the time frame needs to be updated to reflect the current situation.
 
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Processors should have nothing to do with a payment to MyPaylinQ. The casinos need to be more forthcoming on what is going on, as should be expected of accredited casinos. A reasonable amount of rep presence in this thread would be appropriate and appreciated. We have all seen good casinos go black on their payouts and fall from grace. That is not what I'm suggesting here, but more info is certainly needed. I'm excited about my wins at Slotastic, but my enthusiasm becomes quite curbed when becoming concerned about getting paid. Accredited casinos have earned their status, but communication needs to be better.


If the processors ran off with a large chunk of the casinos money (which I think might have happened) or the funds were seized it could affect your ewallet payout along with all payouts. There are some VERY reputable sportsbooks that are having the same issues and it is affecting all payment methods.
 
I have never had any problems with jackpot capital. I am waiting on a wire xfer that theyvsay processed 10/18 in the cashier. If some have rcvd moneys for requests after that the issue seems specific to requests processed on 10/18. I am new to this site. Seems to have a lot if info. Keep it up!
 
Very Strange.......

***note my post on page 9 thanked by Jackpot Capital


Obviously, the forum is being read yet no comments from the rep whatsoever. hmmmm


I was paid my w/d from last week. Was notified in process on 10/27 and received the funds yesterday. Promised to notify forum members, as posted on page 9.

Are there processor issues on the horizon? I hope that's not the case, since I am now awaiting another cashout!:confused:

I discovered today when I went to w/d that the max wire amount I could do was $2300. Took the rest in a check, since the win is under $3000. I thought that was odd since I have done higher wire amounts in the past.

Yesterday, I deposited $75 with 100% match and managed to cash out for $1200. Due to the damn 48 hr rule now, reversed $200 this morning and now am cashing out for a total of $2750!:yahoo: Not reversing a damn penny! HAHAHA! Would have never had the chance to reverse if it were 24 hrs. !!!

I know, I know! I got lucky.:)
 
1 AM and I just read this entire thread . . .

I have never made a withdrawal at JC. Played there a few times. I do know that I can relate to the overwhelming consensus that this policy change sucks and it is obviously a way to dangle the proverbial carrot on a string in front of the horse all that much longer.

I quit playing online in mid 2006 and did not start back until--ummm the exact day was Super Bowl Sunday 2010. I stuck with the English Harbour group almost exclusively. They paid their customers but make not mistake about it, they used every trick in the book to keep that money in pending status for as long as they could so I'm used to it.

In 2006, the Microgaming Casinos all did the same thing. 48 hours was the norm. Many would say 48 hours and would leave it in there 3 or 4 days during the week. If I had back all the money I threw back due to reversing withdrawals. I'm sure most everyone on this site can relate.

That's one reason I'm babbling in the forum right now . . . I have a withdrawal that I need not touch. I thought this would be a better idea and cheaper.

Let's face it, the brick and mortar's of Las Vegas and elsewhere employ the same philosophy. Keep 'em playing. Of course they do it with fine food, booze, the "treatment," and their entire arsenal of weapons. Remember the scene in Casino when the Asian Whale was up a couple of million and DeNiro told him the private casino jet had maintenance issues. It worked. What an incredible movie. I started going out there in 82. I was there the day the Dunes closed. The first hotel I got the "treatment" at was the Sands.

I'll never forget the first time I walked into the Mirage. Wow! Sure Caesars was next door but it was just so unlike anything else ever in the business. The Mirage set the stage. I'm so glad I got in on the tail end of the "Old Vegas." There are things I miss about it but I really love what Las Vegas has become. The mobbed up Vegas was the one I started playing in. The movie (Casino) does such a great job of showing how the big corporations squeezed out the "wise guys" for the most part.

OK, I have gone COMPLETELY off topic but I'm on my 3rd beer and my Xanax is kicking in. Hopefully that will do the trick! Go to bed P.mutts! :eek::o
 
I've been trying to get an email back on my withdraws for 10+ hours now. I was given a promise, which has not been kept and a whole bunch of hokie-pokie later, I can't seem to get these guys to respond. I'll hold off another day before going into further detail, but there have been some untruths told, as well, which I have well documented, via live chat sessions and comparing notes with my E-Wallet.


Edit: at last chat about 1 hour and 15 minutes ago I was told I would be emailed by a manager, per Ashley in live chat. This too, did not come to pass.
 
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Payouts

Hi there,

With regards to your wire payouts, I have requested further information from our bank wire processor and was today advised, that there was a problem with a batch of payouts which were sent.

The banks involved are currently investigating where those transactions may have gotten stuck and we are awaiting feedback on this outcome.

This means, if you haven't received a payout processed on or around the 18th October, please let me know here via PM with your username and which casino, and I personally will provide you with a response within 24 hours.

I do take this opportunity to apologize for this delay and look forward to assisting you as always.

@ takethemoney, I have responded to you via PM and will follow up shortly.

Cheers,
Yasmeen
 
Hi there,

With regards to your wire payouts, I have requested further information from our bank wire processor and was today advised, that there was a problem with a batch of payouts which were sent.

The banks involved are currently investigating where those transactions may have gotten stuck and we are awaiting feedback on this outcome.

This means, if you haven't received a payout processed on or around the 18th October, please let me know here via PM with your username and which casino, and I personally will provide you with a response within 24 hours.

I do take this opportunity to apologize for this delay and look forward to assisting you as always.

@ takethemoney, I have responded to you via PM and will follow up shortly.

Cheers,
Yasmeen

Yasmeen, yes you have. I am all taken care of, save for some other types of transfers, which I will look for soon.
Thank You! You're good...you. :thumbsup:
 

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