ATTN: Casino Rep Jackpot Capital....Are things changing or....

[chuchu59]

48 hours is no big deal but if you combine this with no weekend cashouts the 48-hour rule applies only if you cashout on Mondays and Tuesdays and possibly early on Wednesday mornings. It is a much longer wait if you cash out at other times of the week.

 

[Diane]

48 hours is no big deal but if you combine this with no weekend cashouts the 48-hour rule applies only if you cashout on Mondays and Tuesdays and possibly early on Wednesday mornings. It is a much longer wait if you cash out at other times of the week.

Requested cashout Thursday 10/20..........approved Tuesday 10/25 still waiting for money to arrive.

Diane

 

[Nifty29]

Requested cashout Thursday 10/20..........approved Tuesday 10/25 still waiting for money to arrive.

Diane

So I was right that this would happen.

Incredibly short sighted decision by JC. It may well end up costing them more thsn they were trying to save.

I certainly won't be playing at this group any more.

 

[chuchu59]

Requested cashout Thursday 10/20..........approved Tuesday 10/25 still waiting for money to arrive.

Diane

Exactly! This is what they dont tell you about the new procedure. In the past once w/ds are approved the money is in your e-wallet within minutes. Now it takes at least 12 hours after leaving the cashier.

Meanwhile,JC should also consider retaining the 24-hour pending period for USA players. True, they are somewhat lucky to have somewhere to play at (rtg) but the reverse is also true as they should I suspect form a sizable proportion of your player base. The w/ds may already take weeks to reach them unlike the rest of us so why not provide them with some incentive to continue playing at the group?

 

[vinylweatherman]

The move is no big deal, BUT it is a move in the WRONG DIRECTION, and is being seen as a kick in the teeth by loyal players. It now seems that it is WORSE than a simple extra 24 hour wait, as other changes seem to have added a number of additional delays to the processing chain.

This change has come shortly after the Lucky Club move to new software, which has now been exposed as a complete sham with a supposed "unknown investor" with "new software" being fast tracked to "baptism by fire" in the same week as it was launched. If we take what the rep said about this change as the truth, the promotion to "baptism by fire" beggars belief. The only rational explanation is that JC group lied all along to players, many of whom were further annoyed by having all their earned comps arbitrarily confiscated at 4 days notice, and considerable doubt as to whether even their cash balances would be returned to them if they didn't notice this change and submit withdrawals within the very short notice period.

The change to 48 hour pending was AGAIN explained away as an "improvement" for the PLAYERS, which was completely dismissed as total BS on the day it was posted.

US players have to put up with it, as other sites are far worse, and they don't have the choice to play at many of the casinos with even better service because they have been driven out of the US market. Non-US players DO have a choice, and it is these players with access to the eWallets like Neteller that will notice this change the most, and these same players have a much wider choice.

JC are vulnerable to any new US facing operator that muscles in with promises of what JC used to offer in the way of fast, hassle free, withdrawals.

 

[Deeplay]

Well I dont play at Jackpot Capital anymore and certainly wont be making any deposits in the near future. One thing though I think CM needs to update the main page as it is still showing JackpotC as having a payout time of "Within 24-48 hours" which now clearly it is not. I pity anyone who hits the withdraw button on a Friday .... they will be lucky to get payout 7 days or so later. And the other thing is apart from the 1 canned statment from the Casino Rep - they seem to be now silent.... No wonder why given the new stance on withdraws and the absolute Bull that was posted in a way of a reponse to player concerns and gripes over the new withdraw times.

Its really clear. There is only 1 reason why Jackpot capital have upped the withdraw time, to maximise the amount of players that will reverse. Short term it will prove to bring in extra $$$ but long term they will feel the damage. I remember when Fortune Lounge switched the withdraw times, up until then I had played daily almost for a long time. After that they never saw another deposit from me. And must have lost 1000s from me alone. I would have respected JPC more if they had admitted the real reason for the new "change" in withdraw policy and not suger coat the whole issue with a load of bollocks. Think JPC withdraw status now needs to be changed to "within 72 to 86 hours unless at weekends where you need to add at least another 48 hours ... lord help you if its over a long holiday"

My 10 cents.

 

[takethemoney]

Yeah, it seems winning is not as much of an issue as getting paid timely. I just hit a random at Slotastic today of $4000.......but getting much of it out is a real pain in the butt. They will not send a wire to my state, will not send a money gram for more than $895 per week, then if I withdraw by MyPaylinQ I cannot withdraw from them until November 18th because I am a new member there and they will hold your money for 30 days on new accounts. You'd think a good casino would care more about helping the player get more of their money faster. It seems it will take over a month to get paid out a $4000 win. It sucks. I hope JC Group is reading, as I have to believe they have a quite large player base on this forum and almost 2000 views to this thread.

I wonder where I can deposit by MyPaylinQ but cashout by a different method.......maybe I'll go play there.

 

[missmichelle]

Yeah, it seems winning is not as much of an issue as getting paid timely. I just hit a random at Slotastic today of $4000.......but getting much of it out is a real pain in the butt. They will not send a wire to my state, will not send a money gram for more than $895 per week, then if I withdraw by MyPaylinQ I cannot withdraw from them until November 18th because I am a new member there and they will hold your money for 30 days on new accounts. You'd think a good casino would care more about helping the player get more of their money faster. It seems it will take over a month to get paid out a $4000 win. It sucks. I hope JC Group is reading, as I have to believe they have a quite large player base on this forum and almost 2000 views to this thread.

I wonder where I can deposit by MyPaylinQ but cashout by a different method.......maybe I'll go play there.

Is a check not an option for you? A month to get 4000.00 is way too long.

Michelle

 

[takethemoney]

Is a check not an option for you? A month to get 4000.00 is way too long.

Michelle

No, a check is not an option for me. I agree...a month is way too long to get 4000 and you know what happens to most of us when money stays exposed that long. Not happy at all about this intolerable situation! The situation and the causes feel roguish at best. I have been paid recently as much as $3000 by Western Union by Bodog. This is a casino choice and they are simply hurting us, while hurting themselves, in the long run.

 

[missmichelle]

No, a check is not an option for me. I agree...a month is way too long to get 4000 and you know what happens to most of us when money stays exposed that long. Not happy at all about this intolerable situation! The situation and the causes feel roguish at best. I have been paid recently as much as $3000 by Western Union by Bodog. This is a casino choice and they are simply hurting us, while hurting themselves, in the long run.

Well, stay strong and don't give them the satisfaction of giving it back!

Michelle

 

[Nifty29]

IMO the term "rogue" is being thrown around far too easily these days.

We should save that term for the scumbag operators who make it their business to stiff players, not casinos that have difficulty finding payment solutions for US players due to circumstances beyond their control.

 

[Pocketdiggers77]

Where is the PR from JC? The more I read this thread the less confidence I have in you guys. I am not going to be depositing again until I get paid from my bank wire I requested on Oct 11th , sent to processor on the 18th and I was told it will be here by Nove 1st. Still two business days left but damn, 3 weeks plus for a bank wire? pfft. C'mon mayan.

 

[colly]

A retrograde move and definitely NOT an improvement- perhaps the banks etc can't ptocess on weekend etc but that doesnt hold true for neteller or Skrill. If as Bifty has pointed out this efffectively means a five day or more waut unless you can out on a Monday or Tuesday then I expect my VIP status will also go way down as I begin to play on those days only.

Pity Inet JC and SLotastic are my main RTGS due to speed of processing.

 

[LHofsdal]

I know it stinks

No, a check is not an option for me. I agree...a month is way too long to get 4000 and you know what happens to most of us when money stays exposed that long. Not happy at all about this intolerable situation! The situation and the causes feel roguish at best. I have been paid recently as much as $3000 by Western Union by Bodog. This is a casino choice and they are simply hurting us, while hurting themselves, in the long run.

Man, I know it stinks, hitting a RJ and then having to wait forever and a day to get your money. But you have to remember 2 very important things:

1- Your in the US. Most players are dealing with a delay one way or another. Not much us US citizens can do about it.

2-Your in Washington St. Gaming on line is illegal there. Some places won't let you play because of your address.

What chances Bodog takes to pay their players is their business, dosn't mean other places have to do it. I personally, don't see why every place can't use MG or WU but I am sure they have their reasons.

I know it is frustrating, but hang in there, waiting it out is all you can do at this point. I wish you the best, and I am sure you will get paid in full, even if it takes a month.

LH

 

[JAMES50]

This is not just a jc casino issue..ALL of the rtg's appear to be haveing processing issues..NOT a good sign.....You would think the reps would be all over this....

 

[Nifty29]

This is not just a jc casino issue..ALL of the rtg's appear to be haveing processing issues..NOT a good sign.....You would think the reps would be all over this....

How do you know that all RTGs have problems at present?

I don't see any complaints about iNetbet or bodog etc. I think you are being a little premature.

Unfortunately it is going to be par for the course when it comes to getting funds to US players. Remember, whilst it may not be technically illegal to play online, it is illegal to initiate transactions of that nature, so you should be happy that you can even play anywhere at all.

 

[bb28]

How do you know that all RTGs have problems at present?

I don't see any complaints about iNetbet or bodog etc. I think you are being a little premature.

Unfortunately it is going to be par for the course when it comes to getting funds to US players. Remember, whilst it may not be technically illegal to play online, it is illegal to initiate transactions of that nature, so you should be happy that you can even play anywhere at all.

Nifty.........you are being bad, (the bolded).

I don't think you meant it the way it came off but it's not quite fair of you to imply that we should be grateful and take whatever we can get and be glad for it.

Comments like that make me want to go off on a tangent so here is a bit of one for those of in the US.

For those of us who live in the US we realize that things are difficult but yet with that said, we are still the casino's customers and we still spend a LARGE amount of money in your casino's, so the casino's owe us the common courtesty to be proactive and informative when they run into problems paying us out. If the casino's would take more care to do this, then there would be a lot more trust on the part of US players and a hella of lot less suspicion on our parts about delays.

Rant over.................

 

[Nifty29]

Nifty.........you are being bad, (the bolded).

I don't think you meant it the way it came off but it's not quite fair of you to imply that we should be grateful and take whatever we can get and be glad for it.

Comments like that make me want to go off on a tangent so here is a bit of one for those of in the US.

For those of us who live in the US we realize that things are difficult but yet with that said, we are still the casino's customers and we still spend a LARGE amount of money in your casino's, so the casino's owe us the common courtesty to be proactive and informative when they run into problems paying us out. If the casino's would take more care to do this, then there would be a lot more trust on the part of US players and a hella of lot less suspicion on our parts about delays.

Rant over.................

You're right, I didnt mean it that way....not at all.

US players deserve the same service as anyone else and shouldn't have to put up with shitty treatment.

I was just saying that, considering everything the DOJ is trying on, its amazing that US players can successfully play at all.

You are also correct about casinos not being proactive lately about delays and issues. If a rep posted here and honestly explained about what's going on, I'm almost certain they would get far more kudos than complaints....and I'm a little disappointed that club world and jackpot capital have not done so. We should expect to be kept informed given their accredited status here.

 

[ksech]

Just my opinion, two cents, or whatever you wish to call it...
For those who reside in the states and are still gambling online...You are taking the biggest gamble of all when you win and cashout. You have a 50/50 chance of receiving your funds in a timely manner (2-4 weeks now, depending on withdraw method you decide on) if at all. We are all purported to be adults here, but how many are throwing tantrums because they aren't getting paid in what they "deem" a timely manner? Thank your lucky stars there are some casinos who are at least TRYING to figure out how to get your money TO YOU without a bunch of BS.

If they get it to you in 4 weeks be grateful, yes, 2 weeks would have been better. BUT 6 weeks or more with NO word from the casino or no workable solution on how to get it to you faster sucks. And 4 weeks appears to be the "trend" of fast payouts for the US player now (just an observation!). So, just a suggestion, if you don't like the waiting period try going to your local B&M where the waiting period isn't so long???

 

[4 of a kind]

I’m surprised that the remaining online USA players still have the balls to come here and complain about payouts.

By now it should be obvious to most that online gaming will be legalized hopefully sooner then later in the USA, but it will. Don’t you understand that the casinos still taking USA bets know this also? Their time is limited and their USA cash cow has been dissected by aliens. The USA market is over.

No doubt the only scraps they have left are the low roller compulsive degenerates trying to convert petty deposits with bonuses into a miracle, and they know that. Even if there weren’t processor issues they would still say there were. It is no longer in their best interest to pay USA winners promptly, especially with the perfect excuses not to.

As soon as it's legalized in the USA, not one player still waiting for a cash out will ever see it. This isn't rocket science and only requires an elementary education to see through it all.

For crying out loud, “wake up and smell the coffee”.

 

[KasinoKing]

As soon as it's legalized in the USA, not one player still waiting for a cash out will ever see it.

That's a very bold statement to make.
Have you got any facts to back that up with?

KK

 

[Diane]

I’m surprised that the remaining online USA players still have the balls to come here and complain about payouts.

By now it should be obvious to most that online gaming will be legalized hopefully sooner then later in the USA, but it will. Don’t you understand that the casinos still taking USA bets know this also? Their time is limited and their USA cash cow has been dissected by aliens. The USA market is over.

No doubt the only scraps they have left are the low roller compulsive degenerates trying to convert petty deposits with bonuses into a miracle, and they know that. Even if there weren’t processor issues they would still say there were. It is no longer in their best interest to pay USA winners promptly, especially with the perfect excuses not to.

As soon as it's legalized in the USA, not one player still waiting for a cash out will ever see it. This isn't rocket science and only requires an elementary education to see through it all.

For crying out loud, “wake up and smell the coffee”.

Pretty harsh, IMO
Yes, I believe that some day we will have legalized online gaming in the USA. But in the meantime, it remains an enjoyable past time for those of us that care to participate. I object to the description of "low roller compulsive degenerates" -- not necessary.

My eyes are wide open, I have no delusions that there will be delays. But come on!

Diane

 

[4 of a kind]

That's a very bold statement to make.
Have you got any facts to back that up with?

KK

No, not a single one, just assuming the obvious. Interesting how you pointed that one comment out from my entire post.

 

[4 of a kind]

Pretty harsh, IMO
Yes, I believe that some day we will have legalized online gaming in the USA. But in the meantime, it remains an enjoyable past time for those of us that care to participate. I object to the description of "low roller compulsive degenerates" -- not necessary.

My eyes are wide open, I have no delusions that there will be delays. But come on!

Diane

Please don't let me the known villain member here ruin your enjoyable pastime by pointing out the obvious. I just don't see what's enjoyable about waiting endlessly if ever for a cash out.

 

[vinylweatherman]

That's a very bold statement to make.
Have you got any facts to back that up with?

KK

No facts, but the impression I get as an onlooker is that once a company, whether casino, processor, or eWallet solution, has been forced out of the US, they seem to lose their enthusiasm for making sure their US customers receive their outstanding monies. Instead, they may tell their customers the DoJ has their money, and they should ask them for it.

Quicktender was a division of ecocard, yet once they were thrown out from the US, they weren't interested in reimbursing players who's money was seized, and even those players with unseized balances were given a near impossible procedure to comply with, and only a month to do it. Some managed, but what about those who were blocked from getting a Euro account because of both national and international banking regulations, which Quicktender would have known about.

EWX simply shut down, and even though they claim to be in negotiations, they are not saying anything substantive to those with money tied up there.

Those casinos that ARE still taking US bets however, will always reimburse players who's withdrawals have been seized in transit, or stolen by a rogue processor. All the US player sees in such situations is a sudden and unexplained series of delays before normal service is resumed.