- Joined
- Sep 17, 2009
- Location
- Out Of Town
First the sale of Lucky Club and now your cash out times and pending withdrawals have changed
I made a cash out yesterday ( from a free chip but still ) and realized the email was a bit different.
PAYOUT REQUEST CONFIRMATION
Dear *****,
This email confirms our receipt of your payout request via Neteller for the amount of ******* USD at Jackpot Capital for your Account ID *****.
Please note that payouts are processed Monday – Fridays (business days).
Your withdrawal will only be sent to our processing department after a 48 hour (business days) pending period. You will be notified via email once your payout has been processed.
You may cancel payout requests before they are authorized for processing by logging into your account and accessing the cashier/banking center or by contacting Customer Services.
We are always available should you have any questions.
Please note the bold red...
Jumped onto live chat and this was the answer as to why its changed...
Our processing period for withdrawals has been revised, to ensure our withdrawal times still meet your satisfaction in future. Our processing department requires a 48 hour pending period to be able to coordinate with all payment processors accordingly to subsequently facilitate your payout in the usual quick time frame.
I'm sorry Jackpot Capital but your cash outs on the weekends and fast payments (not so much pending) was what made you one of the best.
I made a cash out yesterday ( from a free chip but still ) and realized the email was a bit different.
PAYOUT REQUEST CONFIRMATION
Dear *****,
This email confirms our receipt of your payout request via Neteller for the amount of ******* USD at Jackpot Capital for your Account ID *****.
Please note that payouts are processed Monday – Fridays (business days).
Your withdrawal will only be sent to our processing department after a 48 hour (business days) pending period. You will be notified via email once your payout has been processed.
You may cancel payout requests before they are authorized for processing by logging into your account and accessing the cashier/banking center or by contacting Customer Services.
We are always available should you have any questions.
Please note the bold red...
Jumped onto live chat and this was the answer as to why its changed...
Our processing period for withdrawals has been revised, to ensure our withdrawal times still meet your satisfaction in future. Our processing department requires a 48 hour pending period to be able to coordinate with all payment processors accordingly to subsequently facilitate your payout in the usual quick time frame.
I'm sorry Jackpot Capital but your cash outs on the weekends and fast payments (not so much pending) was what made you one of the best.