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ATTN: Casino Rep Jackpot Capital....Are things changing or....

Discussion in 'Online Casinos' started by mattsgame, Oct 23, 2011.

    Oct 23, 2011
  1. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    First the sale of Lucky Club and now your cash out times and pending withdrawals have changed :(


    I made a cash out yesterday ( from a free chip but still ) and realized the email was a bit different.


    PAYOUT REQUEST CONFIRMATION
    Dear *****,
    This email confirms our receipt of your payout request via Neteller for the amount of ******* USD at Jackpot Capital for your Account ID *****.

    Please note that payouts are processed Monday – Fridays (business days).

    Your withdrawal will only be sent to our processing department after a 48 hour (business days) pending period. You will be notified via email once your payout has been processed.

    You may cancel payout requests before they are authorized for processing by logging into your account and accessing the cashier/banking center or by contacting Customer Services.

    We are always available should you have any questions.


    Please note the bold red...

    Jumped onto live chat and this was the answer as to why its changed...

    Our processing period for withdrawals has been revised, to ensure our withdrawal times still meet your satisfaction in future. Our processing department requires a 48 hour pending period to be able to coordinate with all payment processors accordingly to subsequently facilitate your payout in the usual quick time frame.

    :( I'm sorry Jackpot Capital but your cash outs on the weekends and fast payments (not so much pending) was what made you one of the best.
     
    2 people like this.
  2. Oct 23, 2011
  3. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    I was payed within 24 hours of my withdrawals and that was up to 2 weeks ago.

    Hopefully that is just to make way for the weekend when they say 48 hours, let's wait and see how long yours takes I guess.

    Please let us know how you go?
     
  4. Oct 23, 2011
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I just initiated a cashout yesterday but didnt read the email thinking I will get the money today. So it seems I wont get it today. Honestly, I will be frustrated with a 48- hour pending period and no weekend cashouts but I am even more disappointed with the Lucky Club issue. The JC group already has the heftiest WRs among all the better RTGs but they do not use the 'bonus abuse' shit to BS their customers. Like all others they are living on hard times and I would not be surprised if they start slapping silly terms on their customers.
     
  6. Oct 23, 2011
  7. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    I am not expecting mine until Wednesday now as the email states the 48hr pending period is only counted on business days, so my 48hrs will start monday if I am reading it correctly.
     
  8. Oct 23, 2011
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    While the 48-hour pending period and no cashout weekends are definitely bad for the player the Group can make life easier for us by using new initiatives. Why not toy with the idea of using live chat to allow the players to transfer some of the funds between their accounts at different casinos within the group. The casino saves some money in processing fees and the player gets to play almost immediately. It may take some time to implement this but at least the player will not require fresh funds to play.
     
    4 people like this.
  10. Oct 23, 2011
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    A very bad move IMO.

    Such a shame really as they were very good in that department.

    You have to love the bulldust about "Our processing department requires a 48 hour pending period to be able to coordinate with all payment processors accordingly to subsequently facilitate your payout in the usual quick time frame". What a crock of shite.
     
    2 people like this.
  12. Oct 23, 2011
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Perhaps their rep could tell us what coordinating processes are actually taking place whilst the withdrawal sits in a pending state. I am sure the relevant department does not even BEGIN any work on it till it leaves pending and passes over to them.


    It's bad enough that they have cut weekend processing and doubled the pending period, but to BLATANTLY LIE about the reasoning behind it is clearly rogue behaviour.

    It seems the mess they made with the Lucky Club sale was NOT merely a "one off", but a first indication that they are now set on a downhill path in terms of the quality of service players can expect. One has to wonder what the next "improvement" is going to be:rolleyes:
     
    4 people like this.
  14. Oct 23, 2011
  15. SlotMonster

    SlotMonster Twitch Streamer - Affiliate webmeister

    Occupation:
    Affiliate
    Location:
    Belarus
    I can understand 48 hours as processing time, but I can't understand why casinos do need 48 hours of "pending" period...
     
  16. Oct 23, 2011
  17. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    RTG seems to be dead. As a diamond Vip at JC i will quit playing at them because of this very bad decision.
     
  18. Oct 24, 2011
  19. plasticnote

    plasticnote Senior Member

    Occupation:
    trader
    Location:
    Australia
    A bad move, indeed.
    Until the time, JC notices that the amount of damage by losing business is far great than the amount of reveresd cashout plus saved processing fee.
    Not mention the PR damage.

    just my 2 cents
     
  20. Oct 24, 2011
  21. Jackpot Capital

    Jackpot Capital Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    HI there,

    Thank you for all your comments.

    Processing of payouts on weekends, in most instances, took away the access from the customers' to their winnings and placed them in the hands of processors, who didn't complete the process on weekends anyway. (all banks and checking institutions)

    This gives customers access to their funds which are not yet sent off by a processor.

    That said the 48 hour pending period give us ample time to ensure that the processors are well-equipped to complete your payout.

    Please note that anything implemented by our group is done so to merely ensure the end user, you our valued customers, have and continue to have access to the highest level of online gaming, without any hiccups.

    As always, we will continue to work hard to ensure you get your well-deserved winnings!

    Cheers,
    Yasmeen
     
    2 people like this.
  22. Oct 24, 2011
  23. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Yasmeen,

    I thank you for coming here to try and explain the changes but I don't think that these changes or your explanation of them are going to make players any happier.

    Funds sitting in pending do give players access to their funds which in turn means that most players will play back the funds and thus won't have anything to cashout after all. Seriously, that's all a pending period is for anyway. If the funds are in the hands of a processor, then we can't play them away, right?

    Not keen about the new changes. Don't think they will be a good thing for players or for your casino. Just my opinion though.
     
    5 people like this.
  24. Oct 24, 2011
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Good luck convincing players this is an improvement:rolleyes:

    Whilst banks are closed, eWallets are not. When 32Red processes my withdrawal on Saturday, it hits my Neteller account almost straight away. The funds are therefore in my hands, rather than in the hands of processors.

    When a withdrawal is pending for 48 hours instead of 24, EXACTLY how does this ensure the processor is "better equipped". The processor surely received NO information whatsoever during that 48 hours, so can hardly prepare in advance for a withdrawal they have no knowledge of. As for the casino side, what work is done now during the 48 hour pending time that before was done AFTER the withdrawal left pending and was being prepared for being sent to the processor.

    For this to qualify as an improvement, the time between submitting the withdrawal in the lobby to receiving it would have to be SHORTER due to the extra 24 hours of pending covering what used to take MORE than 24 hours under the old system.

    Players using the banking system would probably see no difference at all, so no "improvement" for them, but players using eWallets would notice that their withdrawals took SIGNIFICANTLY longer to appear than before, especially at weekends.

    This now renders JC on a par with many other casinos, in other words, one of it's "unique selling points" has been lost. Other aspects seem to be WORSE than "other RTG casinos", with mention of the WR on boni being higher than at many other RTG casinos, a "unique avoiding point" if you will:rolleyes:


    Not processing at weekends cuts the staff bill by removing 2 days worth of pay from the overheads, and may mean the processor charges less because it too no longer has to employ weekend staff. It is not obvious how PLAYERS enjoy the benefits from these savings, unless we see more in the way of money going towards promotions, or lower WR on boni increasing the chances of players managing to withdraw winnings from them.

    A less obvious benefit could be increasing the RTP of the games to a higher tier of the three options available, a change that may only become obvious by loading up the Fruit Frenzy game:D

    Any urge to go beyond 48 hour pending should be strongly resisted, as even players who's withdrawals go through the banking system will start to notice the increase in the period in which they DON'T have access to their funds.
     
    9 people like this.
  26. Oct 24, 2011
  27. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    I can't see one thing that is positive for the player in having a 48 hr pending period and the explanation didn't point out anything positive for players. Players, who are your customers by the way and who keep the business afloat.

    Irregardless if gamblers like to admit it or not, the longer the pending period is the more apt the gambler will get sticky fingers and go back and reverse some or part of their winnings. Casino's KNOW this.

    Come on, we didn't fall off the turnip truck today or yesterday. :D
     
    5 people like this.
  28. Oct 24, 2011
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Of course they do, and this is what Jackpot Capital REALLY mean

    What's a turnip truck:confused:
    I was born in a hospital.
     
    2 people like this.
  30. Oct 24, 2011
  31. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Well said, BB28 and VWM.

    Turnip truck, american adage meaning we are not a stupid as they think. :D
     
    1 person likes this.
  32. Oct 24, 2011
  33. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    So, if a player cashed out Thursday morning, it would mean:

    48 hrs pending ends on Saturday morning (2 days total)

    No processing on weekend 48 hr delay (4 days total)

    Payment prepared and sent to processor 48 hr (6 days total)

    SO.....it could be WEDNESDAY before the player is paid (or Tuesday if processor is fast)

    :eek:

    How is that better for the player??? It is no exaggeration either. I avoid playing at certain casinos between Thursday and Sunday because the situation I described really happens.

    Also, wouldn't there be more delays on Monday when the processor receives 3 days worth of requests all at once?

    Your assistance is always welcome Yasmeen, but someone above you has made a serious miscalculation I.e that players don't have a brain.

    Don't be surprised if you receive flowers and chocolates from the people at 32Red and Inetbet etc.....after all, you've just sent them some more customers.
     
    6 people like this.
  34. Oct 26, 2011
  35. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town

    You are close Nifty, But the way I read it the 48hrs PENDING is only counted on business days mate. So Saturday would not be the day the 48hrs would finish it would be Monday. I feel sorry for our american friends in this situation.

    It is now Wednesday for me and its still not here. My pending should have finished yesterday (48hrs of business days) on my cash out on Saturday. Lucky for me it was on a free chip so there's no point reversing it as some might be tempted if it didn't have a max cash-out.

    This has got to be close to breaking the Acred rule >Must pay winnings in a timely manner.< or is just me because I'am used to faster cash-outs than 48hrs TOTAL.

    You have to wonder if there having cash flow problems with a change like this.. Imagine if 32Red changed there cash outs in this way!
     
    2 people like this.
  36. Oct 26, 2011
  37. Diane

    Diane Dormant account

    Occupation:
    Consultant - HR
    Location:
    WI
    Ok, I am the real life example of Thursday cashout. Request cashout Thursday 10/20 it remained pending until today 10/25 at which time I received an email that it was now approved and from today it will be 4-6 more business days before I see my money wired into my account.

    I *hate* it. Last cashout from JPC, requested check on Friday got check Monday delivered to my house. Now all this delay, no longer do they differentiate themselves from the competition.

    I know I am one of the lone voices singing the praises of Diamond VIP, but I request w/d every Tuesday morning, and by Wednesday morning money is already at my bank via wire. 24 hour turnaround week after week.

    FWIW,
    Diane
     
    2 people like this.
  38. Oct 26, 2011
  39. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    I must say I have never been a fan of TopGame or there operators, but I didn't think I would see the day they out done an outfit like Jackpot Capital :(
     

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