Best Casino of 2015:
I have to go with
MrGreen - Great website, very friendly CS and a nice casino website with loads of games to choose from.
This is the first time I have to vote for a different casino since country banned by GUTS.
For me MrGreen is a logical choice for this award for this year as I only signed up this year and starting to get to know the casino better and sofar my experiences have been only positive.
Also with
Andy on board as a rep here I know I will be in good hands if I ever would have an issue.
Whenever I had an issue in the past, even back in the Redbet days he had it sorted quickly.
Only note, would be awesome if you guys would expand your WMS portfolio.
Worst casino of 2015:
For me personally this is
Leo Vegas - Had to deal with CS a few times and their responses were always very short and had a big "I don't really care" level.
Once I queried why I never got any offer/bonus e-mails since I signed up and deposited and they simply said I did not qualify as their target market is not Ireland and thus I would never receive any offers,no matter how much I would deposit - FAIL!
Best Casino Group 2015:
BML group - Simply because I have had very few to non existent issues with any casino in this group.
Rocksteady crowd with casinoeuro as one of their casino's, a place I play since a long time.
Worst Casino Group/Platform 2015:
Everymatrix - They have turned plain evil and I try to avoid this crowd as the plague.
Best New Casino of 2015:
I leave this blank as I haven't joined any newly established / accredited casino's this year.
I try to limit my play to a few casino's that I like to come back to.
Best player experience 2015:
Ok,some people might scream but I have completely turned around when it comes to Netent and I got to respect their games very much in the last year, my opinion about them was changing slowly already.
They gave me the best playtime this year and actually my best hits were on Netent slots like Secret of the Stones, Lost Island, Twin Spin, DOA, Neon Stax & Wishmaster.
A lot of their slots I still avoid like CFTBL and JATBS as I cannot ever hit anything on those but in general Netent slots have been very good to me so my vote goed defo to
Netent.
WMS still a good second, simply I love their slots and last year I voted for them but this year WMS has been mostly brutal for me.
Worst Player Experience:
When it comes to a casino I already voted for
Leo Vegas, although accredited not my place to play.
When it comes to casino software I have to vote for
Microgaming, from loving them 5 years ago to nearly afraid of playing them and trying to avoid them in 2015.
Also their 2015 releases only hurt my bankroll, over and over again.
Greedy mega super duper high variance slots with little to no chance for a big hit.
I won't even mention how much I have spent on Game of Thrones 243 lines and T2 (Chasing the non existent Hot Mode).
No game time even on lower bets, bankroll draining blood sucking vampires.
Best Customer Service Award 2015:
Had not a lot of dealings with any CS this year at the casino's I play but I have dealt twice with a lovely rep from
CasinoEuro (BML Group) and she got my issue resolved twice within the first call, after call was finished the issues were resolved.
So for me in this case I have to cast my vote for them.
Biggest Disappointment of 2015:
Novomatic Slots - All they seem to release these days is clones of Book of Ra and other popular old titles from their portfolio.
No renewal whatsoever, they keep living off their old popular series like Lucky Lady Charm, Book of Ra, Dolphins Pearl etc etc.
Still play them as I just like them but I would love to see something really new from this outfit.
I mean Hoffmania, one of their most recent online releases is just absolutely atrocious.
Casino Representative of the Year 2015:
Karolina / Club World - Not because I had issues with them but because of helping me finding my way around within their casino group and picking the right casino for myself to register at, as I was confused about where to sign up as they have a lot of casino's under one roof.
She was friendly, curtious and very helpful.
So she deserves my vote.
That is all the votes I wish to give and all the votes I can think of anyway!
May the best casino's / reps win.
May the worst casino's / reps get their deserved rewards too!
Cheers,
Mark.