Is there a Dragonara rep?

Beeswax

Newbie member
Joined
Jun 3, 2018
Location
Sunderland
Is there a rep for dragonara on here? I was unable to find one in the casino rep section, I have a problem with my photo ID verification which I’ve never had at any other casino, and I’m unsure how to proceed. They are claiming that they need a copy of the paper copy counterpart of my driving license ID which after googling found they stopped doing in June 2015 and I received mine in September 2015!
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
Is there a rep for dragonara on here? I was unable to find one in the casino rep section, I have a problem with my photo ID verification which I’ve never had at any other casino, and I’m unsure how to proceed. They are claiming that they need a copy of the paper copy counterpart of my driving license ID which after googling found they stopped doing in June 2015 and I received mine in September 2015!
Do you have a current passport? Maybe that would work.

Not satisfied with deducting banking fees for both deposits and withdrawals, they have to give you the old runaround as well. Kinda takes the fun out of betting, don't it?
 

Beeswax

Newbie member
Joined
Jun 3, 2018
Location
Sunderland
Yes it’s quite annoying, no other site has requested this, and it’s the only photo ID i have apart from my work pass, so I’m stuck on what to do
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
Yes it’s quite annoying, no other site has requested this, and it’s the only photo ID i have apart from my work pass, so I’m stuck on what to do
You could try phoning them up, to explain your situation, sometimes that works better than emailing the CS, the trouble is, a phone call to Malta can get quite expensive, probably talking about a tenner, unless you can use SkypeOut
 

Beeswax

Newbie member
Joined
Jun 3, 2018
Location
Sunderland
I will try thru email to get a resolution first, tho at the minute they have gone quiet, they said that they are an established 50 year old casino so have no need to try and delay or stop me getting my withdrawal and it’s part of there terms that they need the paper copy of my ID, so whether this can be resolved remains to seen
 
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