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is romecasino rogue?

Discussion in 'Online Casinos' started by sandykauf, Oct 29, 2011.

    Oct 29, 2011
  1. sandykauf

    sandykauf Banned User - violation of posting rules 1.1, 1.6,

    Occupation:
    store owner
    Location:
    fort washington
    I was just reading on gg how this casino ripped a player off for about $2300. They
    Used the tactic of returning the players deposits and keeping the winnings. Thereb
    Are about 6 or 7 complaints against them on that site, yet they advertise and promote
    Them. That seems very strange to me.

    Their not listed on this site as rogue but have some good bonuses. I actually would
    Be very nervous about playing there because they sure look rogue to me.
     
  2. Oct 29, 2011
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again

    I think your "spidey sense" is working well.

    You should follow your gut instinct.

    I also think.its odd that GG still promotes them, but they have explained that the GG service is seperate from their advertising, and its their business so good luck to them.

    Rome has a history of huge payment delays, which suddenly seem to vanish when a complaint is lodged and they get paid immediately. So, if you win, be prepared to go into battle to get paid.
     
  4. Oct 29, 2011
  5. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    There is a rep for Rome casino who follows this forum. Send him a PM with your concerns. I think there were issues a while ago, but I think (check for yourself don't just take my word) things are much better now.

    If you like Top Game -- try Diamond VIP casino. I have never played at Rome or Diceland the affiliated Rome casinos. But Diamond VIP is great.

    Diane
     
  6. Oct 29, 2011
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Rome casino is similar to Rushmore. Its off-on and then off with regard to payments so if you patronise them its a huge gamble in itself. I think GG advertises them because they have successfully mediated with them for several players in the past.
     
  8. Oct 29, 2011
  9. sandykauf

    sandykauf Banned User - violation of posting rules 1.1, 1.6,

    Occupation:
    store owner
    Location:
    fort washington
    I can understand very infrequent mediations, but romecasino has a lot of them. That
    Raises a lot of red flags even if they eventually paid. It seems like their original intent
    Is not to pay and hope the player does'nt complain on a public forum.

    The top game casinos seem like rtg where there may be some that are good but others bad. I think rome can't be trusted after reading everything. It's just another problem
    With online play and lack of consistency. Seems like the entire industry is at all time low in terms of quality, reliability and trust. Personally, I don't see anything getting better
    Until one thing happens...regulation.
     
  10. Oct 29, 2011
  11. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    http://www.casinomeister.com/forums...o-hasnt-paid-me-8-weeks-owes-me-13-200-a.html

    The above thread was from a week or two ago. I posed Noah some very straight forward questions and he did not respond to any of them. I also believe that they are rogued at other gaming related websites. Unless Noah can come on and clarify some questions with straight forward answers, I personally WILL NOT Trust them...

    Nate
     
  12. Oct 29, 2011
  13. sandykauf

    sandykauf Banned User - violation of posting rules 1.1, 1.6,

    Occupation:
    store owner
    Location:
    fort washington
    So if you need to be prepared for a "battle" upon cashout, why aren't they rogued on
    This website? Gg states that you should'nt even spend a penny there unless you first
    Send them all your security documents and wait for them to ok the paperwork. It sounds like this method isn't 100% either.

    I guess what I'm trying to findout is how a casino gets on the rogue list here. If I only visited this site there would be no warning against them, but upon further research on other sites they definitely appear dishonest. I guess that's why it's good to do thorough
    Research before depositing online anywhere.
     
  14. Oct 29, 2011
  15. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    There are other Top Game casinos in various sections of the Rogue page. Also Top Game itself is in the Blunders and somethingorother list. Do searches for specific casino names here in the forums.

    As to specifics regarding how a casino ends up in the Rogue Pit... maybe a question to Bryan or Max would provide more details for you.
     
  16. Oct 29, 2011
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Actually I expect we'd have somewhat different answers to that question. Though it's probably safe to say that we'd both tell you that how any given casino is listed on other sites has bugger all to do with how you'll find it listed here. Almost without exception we base our conclusions on our own efforts and/or experiences with the casino in question.

    As to actually listing a site in the Rogue Pit, that's totally Bryan's call. I give him feedback from the PABs I work on but my input generally stops there.
     
    2 people like this.
  18. Oct 30, 2011
  19. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    If you like Top Game slots etc Crazy Slots Club has just re-opened using this software, as you may remember they were part of the English Harbour group and were named just Crazy Slots then. If their integrity is still as it used to be then there should be np`s there, I will personally be keeping a beady eye out on them as imho when TG slots are in loose mode they really take some beating, and would love a 100% trouble free TG site to play at once again ;).

    Just wish groups like 32Red would invest (if possible) into some of these rogue enticing software`s - RTG, Rival, Top Game, i`m sure if they did they would corner the market, hell if I was the owner of any of these brands and 32Red wanted to opt in I would give them the licence for free, would be awesome having the option of other brands of slots at 32Red also;).
     
    2 people like this.
  20. Oct 30, 2011
  21. beavo040

    beavo040 Dormant account

    Occupation:
    Bartender
    Location:
    Arizona
    Personally, I haven't had the same negative experiences getting paid, like so many others out there. That's mostly due to the fact, that shortly(1 day) after I had registered with them, I was locked out. Why? Good question. The day I registered, I asked about a ten dollar free chip that was advertised, they asked me to hold for a 'sec'.....40 minutes later, different rep, he says, 'one moment'.......30 minutes later.....still no reply. Thought maybe I was having issues with my firewall or security settings(as this has happened in the past). Logged back in the following day, told rep what happened, thinking I might actually get somewhere..........lol.........he says, 'hold on a minute', then BAM!, locked out. With customer service like that, I'm glad I didn't just deposit and start playing. Couldn't imagine what it would be like trying to withdrawl without them saying "F-U" and locking you out of the account. Seemed excessively shady to me, which prompted me to not only uninstall the software, but to re-install a clean OS on my PC.(only because I was dumb enough to mess with my firewall while connected to them). Definitely didn't trust them after the way I was treated~
     
  22. Oct 30, 2011
  23. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    sent you a PM on my opinion........

    Diane
     
  24. Oct 31, 2011
  25. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    Could I be forwarded a copy too? Would be good to read! :D

    Cheers
    Gremmy
     
  26. Oct 31, 2011
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Could we please stop referring to Gambling Grumbles as GG. GG has always been GoneGambling. Gambling Grumbles was a part of Gambling.com and never its own entity.

    Rome casino has had it's share of issues here., but as far as I know most if not all have been resolved. If there are any unresolved or outstanding complaints, then they need to be made known to either the casino reps or me.
     
    2 people like this.
  28. Oct 31, 2011
  29. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    PM on its way............

    Diane
     
    1 person likes this.
  30. Nov 4, 2011
  31. RomeCasino

    RomeCasino Banned User -violation of forum policies of i-Gami

    Occupation:
    CS manager
    Location:
    Costa Rica
    From Noah

    Hello everyone,

    I'm sorry I didn't see this until now. I'd like to first say I'm always available to be PM'd or emailed (noah@romepartners.com) should you have any questions.

    beavo040 - I'm sorry to hear of the technical difficulties you had. If you give me your user ID at the Casino I can try and find out what the problem was.


    OK, so I guess I'm not going to be very popular on this thread, seeing your posts, but I will explain, to the best of my abilities, the Casino's side of things.

    The report on GG referes to a player who has 3 counts of fraud or attempt to fraud on their credit card.

    We as a Casino get AT LEAST 20 fraudsters a day, 90% of those are serial chargebackers that change cards and banks often, change ID's, fake new ones etc. We have to be on guard all the time. That is the purpose of companies like this one. They report fraud activities made by players at other gaming institutes. We have to trust their report otherwise there is no use in using them. We cannot take the risk of accepting players with fraud history because if we did then we'd be defrauded 18 times a day.

    So when the risk department gets a report like this one, they cut all connections with the player, return any deposits and yes void winnings. Voiding winnings is the problem here, I understand, but also understand that if any fraudster uses this method they can just play to win and if they win they take it home and if they lose they chargeback. Here the player is saying the opposite, that if she won we would make up her fraud history and if she lost we wouldn't say anything.

    Now I know you've seen some complaints about us but honestly, 99% of those are withdrawal delay complaints, because frankly we did have some strong delays lately due to processor complications, as happens with the US banking market at times.

    You have not really seen reports of this kind all over the place because this is something that rarely needs to be done, the report is usually much quicker. If the casino did that with every player that won there wouldn't be a casino left. So obviously this isn't a common practice, but we also will not send the message that its ok to defraud and that we will cooperate with any player that does so. The player may maintain her position that no such thing occured, but this company specilizes in this and they are very reliable. Obviously this wasn't a popular decision and of course the player told us she will post everywhere, and she has. It still did not change our policy. and I can only repeat our position, as unpopular as it may have been, and hope I have explained why this occured.

    Kind Regards,

    Noah
     
    Last edited: Nov 4, 2011
    4 people like this.
  32. Nov 4, 2011
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    "With great power comes great responsibility." Not that I'm Spiderman, but the Rogue pit can have that sort of power, especilly to the smaller operations that depend on affiliate marketing and word of mouth to keep its operation afloat. When a casino gets tossed into the Rogue pit, for whatever reason, I make sure that reason is a good one.

    As I mentioned before, Rome Casino has had its problems, but they never made it into the pit. When problems are presented, I do my due diligence to ensure the problems are legit. Only on rare circumstance will I ever base a rogue listing on something that happens elsewhere from Casinomeister. When you assume - you know what happens (ass = u + me)

    And can we please refer to Gambling Grumbles as Gambling Grumbles? GG is GoneGambling - an entirely different website. Thanks! :thumbsup:
     
    1 person likes this.
  34. Nov 4, 2011
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    One problem with this is the lack of an appeal process. These fraudsters know what they are doing, BUT they are also likely to be stealing genuine IDs, so how can you be certain the RIGHT person has been caught. Often the first someone knows about their ID being stolen is when something goes wrong. Normally, there is an appeal process provided by their own country through regulations applied to credit reference agencies. This problem is actually quite common, so much so that the UK government has launched various campaigns designed to teach us to be on our guard against our ID getting stolen and used for crime.

    It is worryingly easy to get a credit card in someone else's name. I actually met one such fraudster before I was into online gambling. He was on the M6, and had a card in a different name to his own. he said he was able to get it because banks sent a pre-filled application to an address that the intended recipient had vacated, and this chap now had access to. He simply signed the form and the bank sent the card. Since this was down to "junk mail", there was no means for the genuine owner of the ID to place a stop on such mailings, since they are "opt out" rather than "opt in".

    Sloppy banks are one reason why fraudsters so easily get cards in fake or stolen names, but the genuine person is just as much a victim as the merchant. Some of these players are therefore likely to be genuine, and have no reason to believe anything other than the casino has deliberately ripped them off. The lack of information, even charges, issued to the player means that they may not even suspect they could be a victim of ID theft, so don't think to check their credit files.

    I was careful with this chap I met, because he began to take an unhealthy interest in the design of my card. Despite this, he somehow managed to fraudulently use it even though it never left my sight, and I made sure any receipts were destroyed, even though the full number was not displayed.

    The card company couldn't figure out WTF happened, and claimed it was "administrative error" on the part of the service station operator.

    It wouldn't surprise me if this chap has now moved on to doing the same with online casinos. Others I met regularly playing the machines were more than happy to "grass" on him.

    Of course, the man who used to live at the address was a VICTIM, because this card was in his name, and eventually (after a month or two of non-payment) the bank would track him down for their money.

    Those who commit this type of fraud will often make the minimum payments on the cards so as not to arouse the bank's suspicions, and only when they have maxed it out will they ditch it and stop paying. This means a stolen or fraudulent card can last for MONTHS undetected by the banking system.

    Within the UK, when someone is suspected of having a black mark against them from a credit reference agency, the company concerned is obliged to name it so that the customer can check their credit file and make sure it is accurate. They are NOT obliged to go into further detail.

    Any player who is accused of fraud and believes it is wrong should check their credit files to see if they have become the unwitting victim of ID theft. If they have, ignoring the early signs means the fraudsters can do much more damage in the long run.

    Fraudsters will simply let it go and try again, hence the lack of complaints from most of them. Where the sum to be had is significant though, a fraudster will make more of an effort, often resorting to blackmail. They will also be reluctant to allow respected third parties to intervene on their behalf, as they will know they cannot win, and may be "outed" and lose any support gained via campaigns on internet forums.

    It seems to me that these Fraudsters are going to Gambling Grumbles rather than CM because they have found out that information that cannot be made public is not used in determining what is placed on the report, and also know that the operator will not give permission for it to be made public. This means that Gambling Grumbles can be used as a tool by fraudsters to further their cause by placing even greater pressure on the operator to give in to the blackmail.

    This latest case proves the point, as a PAB would have resulted in him being "outed" and permanently banned from here, but a favourable Gambling Grumbles report will make it seem the casino is behaving in a rogue manner.

    The problem is the banking system, it is too easy to get "fake" cards that can be maxed out and ditched. This case seems to be one where the fraudster PRETENDS that their card has been lost, stolen, or misused, so is able to get a chargeback fairly easily on the basis of the money having been stolen, which means the usual dispute resolution process whereby the merchant can dispute a claim, say, for faulty goods or services, is not necessarily applied.

    The economic problems have at least made banks more careful about dishing out cards, but this is to save THEIR asses, not those of the merchants.

    For casinos, the problem is the delay between the player registering, and them finding out about the fraud reported from elsewhere. This means thay have to void winnings after the fact, rather than lock the player out before they even get a chance to play.
     
  36. Nov 7, 2011
  37. sandykauf

    sandykauf Banned User - violation of posting rules 1.1, 1.6,

    Occupation:
    store owner
    Location:
    fort washington

    1. There is no appeal process for the player which makes the casino judge and jury.
      That is one of the most serious problems in online gaming. Rome casino decided this
      Player may be a fraud but doesn't have to prove it. They just take the winnings. I've stopped playing at online casinos because this attitude of the casino doing whatever they want just disgusts me. I deposit now at sportsbooks that I check out on sportsbook review.

      I doubt I will go back to playing online casinos until its regulated. Places like romecasino
      Hurt the entire industry and make people want to just stop depositing due to unethical practices. I have never once heard of a casino refunding a players losses...only will refund the winners! Just fraud in reverse.
     
  38. Nov 7, 2011
  39. RomeCasino

    RomeCasino Banned User -violation of forum policies of i-Gami

    Occupation:
    CS manager
    Location:
    Costa Rica
    From Noah



    1. Hi Sandykauf,

      There WAS an appeal process after Joyce approached us again with the help of gambling grumbles. We r- checked all facts for days, making sure we got it straight.

      The fact is that its amazingly easy to make new ID's or get new credit cards or change your name a bit on the account. We usually don't get any prior warning that we're dealing with fraud, and when we do its usually just the tip of a very large iceberg. So when we find a history of fraud in most cases its a part of a much bigger history. We want no dealings with anyone who has committed fraud against other gambling establishments or at all for that matter.

      Kind Regards,

      Noah
     

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