Okay, the coupon in question came from the Newsletter, but it is the exact same coupon and page format as the current promotions page. The only difference is that, at the bottom, the two definitions/terms, are together on one line. But the wording is exactly the same.
Copied and pasted from:
Old / Expired Link
Classic Slots Bonus Coupon
*"
Valid until Nov 22nd
Enter coupon code: FAFDK
Deposit between $10 - $100
Receive 75% Match Bonus
Play through deposit and bonus 20x
50% Real Series Slot Match
*"
Valid until Nov 22nd
Deposit between $10 - $100
Enter coupon code: MFCPU
Receive 50% Bonus
Play through deposit and bonus 20x
Bonus #2: 25% High Roller Bonus
**
Valid until Nov 22nd
Enter coupon code: EWJNR
Deposit between $200 - $750
Play through deposit 25x
to receive 25% Bonus
Max Bonus $125
(non match bonus) 10x bonus to cashout
50% Caribbean 7 Coupon
#
Valid until Nov 22nd
Enter coupon code: DY7YE
Deposit between $10 - $100
Receive 50% Match Bonus
Play through deposit and bonus 30x
(Game restrictions apply)
The bolding of the little symbols is mine, to highlight what to match each bonus up to at the bottom of the page, which relevant points read:
Additional Rules:
*" Real series slots coupon: Only applies to real series range of slots. Classic Slots: Does not apply to Real Series range of slots.
** High Roller Bonus: bonus only available to players who have turned over a given amount in the past 3 months. Accounts that are eligible have been pre-determined. Those accounts not assigned "High Roller" status will be unable to claim this bonus.
#Caribbean "7" coupon: Only play on the following games is permitted. 7 Card Stud, Caribbean Hold'Em, Caribbean Stud Poker.
I still don't see the problem. The writing beside the *" symbol quite clearly tells me that the Real Series slot coupon ONLY applies to the real series range of slots. And..that Classic Slots DOES NOT (ie. in other words, do not play them) apply.
And if I did find any ambiguity in that wording, or if I didn't know the difference between Real Series slots and Classic slots, I'd be getting an answer prior to playing....either here or via email. And yes, they should absolutely have live chat. I've said that a million times as well.
But as far as abiding by their own terms and conditions, I see no problem here at all.
This reminds me of a complaint a couple of years back...I think it was against Grand Mondial (Grand Monaco at that time). I have no use for this casino group...absolutely none. I think they are one of the worst casino groups out there, and wouldn't send my enemy to play there. All that being said, a poster on here signed up there, claimed their Slots Only signup bonus, then proceeded to play Roulette (or some other game) and have their winnings voided. Problem is, there were two different sign up bonuses. One was the aforementioned Slots Only Bonus. The second was called the All Games Bonus. Hmmmm....now if you wanted to play Roulette, or Video Poker, or Blackjack....which bonus would you claim? Myself, I'd claim the All Games bonus for that.....and if I wanted to play slots, I'd claim the Slots bonus. Not this person. Much as I hate the casino...I simply could not even fathom why this person would bother posting here.
And again, in this case, while I sympathize with the OP's disappointment.....if I wanted to play Real Series slots, I'd claim the Real Series coupon (as I do every month, and the straight 50% match coupon). If I wanted to play Classic Slots, I'd claim the Classic Slots coupon. I sure wouldn't claim one, and then proceed to play the other (disallowed) game. There is a reason they are named as such.....exactly to avoid this "confusion".
As to why there are two different coupons? Go and read this:
https://www.casinomeister.com/forums/threads/rtg-100-guaranteed-strategy-but-is-it-abuse.27613/
All of that running around and collecting bonus rounds to go off at the same time....is on the Classic Slots. It's no wonder any casino would separate the two groups of slots, when that's what people try to do. So they literally guarantee themselves to clear their deposit plus bonus....plus a small amount of winnings...and if allowed to play the Real Series slots on a Classic coupon....then they proceed to go and play the Real Series slots with a larger bankroll than they started with.....AND no WR. I get their reasoning.
I am not in any way implying that this is what Sweiger did here, but simply answering the question as to why there are two different coupons in the first place. It's to combat exactly the strategy posted about in the above thread.
EDIT: No Sweiger, it's not NOW on two separate lines. I was originally looking at the Current Offers page, without realizing that you had been referring to the Newsletter link, which is exactly the same bonuses to the letter, but slightly different page layout. One line, two lines....the wording is identical, and means the exact same thing whether it is written on one line or two. Real Series applies to Real Series, Classic Slots does NOT.
If this were a casino with ANY sort of dodgy past, or a history of writing ambiguous terms, or not paying out large wins, etc.....I'd be more likely to try and believe there was some ill will or wrongdoing on their part. But there have been very few complaints over the years, not legit ones anyway. When someone wins, they pay. And they do NOT have a history of looking for excuses to not pay. The terms are crystal clear to me.
