Inetbet warning

sweiger

Dormant account
Joined
Oct 28, 2006
Location
Copenhagen, Denmark
Just a warning so others don't make the same mistake:
Inetbet confiscated more than $3,200 when I hit a random jackpot.
I played a classic slot bonus coupon, and apparently I misread the rules:
Additional Rules:
*" Real series slots coupon: Only applies to real series range of slots. *"Classic Slots: Does not apply to Real Series range of slots.
I thought it meant that classic slots are not to be played with a real series slots coupon,
but Inetbet claims it says that you can't play real series slots with a classic slots coupon.
Now if the wording had been

"Classic Slots COUPON: Does not apply to Real Series range of slots."

Then I would have understood what they mean and not played real series.
I found out when my play did not count towards meeting the WR, then I played some slots that did.
The manager at Inetbet has NO understanding and exercise their (IMO) unclear and unfair rules merciless.
Also my gameplay was voided and the original deposit+bonus returned to my account.

Oh, and to add insult to injustice, I got this mail a couple of weeks after:
Hi,
Its Brian here from iNetBet.
This mail is in reference to the Progressive Jackpot that you hit with us.
We would also like to include you in the recent winners section of our upcoming August newsletter. Should you wish to submit a short testimonial we will be glad to include this. Similarly if you have a screenshot of your win, please send this over to us and we will include this as we did this month for some other big winners.
Once again many congratulations from all at iNetBet.
Best Regards

Brian
iNetBet Casino

Yeah right!
Needles to say, this casino lost a customer!
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
They lost me as well.


Edit: I deleted the rest because of a derail, I aplogoize
 
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suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
Just a warning so others don't make the same mistake:
Inetbet confiscated more than $3,200 when I hit a random jackpot.
I played a classic slot bonus coupon, and apparently I misread the rules:

I thought it meant that classic slots are not to be played with a real series slots coupon,
but Inetbet claims it says that you can't play real series slots with a classic slots coupon.
Now if the wording had been

"Classic Slots COUPON: Does not apply to Real Series range of slots."

Then I would have understood what they mean and not played real series.
I found out when my play did not count towards meeting the WR, then I played some slots that did.
The manager at Inetbet has NO understanding and exercise their (IMO) unclear and unfair rules merciless.
Also my gameplay was voided and the original deposit+bonus returned to my account.

Oh, and to add insult to injustice, I got this mail a couple of weeks after:


Yeah right!
Needles to say, this casino lost a customer!

Sorry this happened to you. If Inetbet is listening, it may be time to think about adding live chat to the casino! JMO.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
The only conclusion I can come to when reading these additional rules is that the real series slots do not include the classic slots and therefore the real series coupon cannot be used to play classic slots but there is nothing to indicate the opposite.

There were several different coupons/bonuses listed in the additional rules and it is impossible to guess that this actually meant a classic slots coupon. I cannot accept Inetbet's explanation if this is the only wording in denying the RJ winnings.

Babs,

If you have proof that they have taken more than authorised without a plausible reason why not post it here. In fact, if this is a recurring error, you should make it known so that everyone should be on his guard. Furthermore, it gives them an opportunity to defend themselves openly.
 

steinhaug

Senior Member
Joined
Feb 21, 2006
Location
Norway
Oh, and to add insult to injustice, I got this mail a couple of weeks after

OMG! Not to sound like a caveman, but I am very glad for two things!

1. It didn't happen to me!
2. That CS dude does not live in my town and visit the same pubs I do!

Like you wound't deposit theese $3200 back into the casino again... And the nerve to send you that email? I would think they gave you the whole amount just for that mistake! Atleast in my business such mistakes are not cheap regarding customers! Only goes to show they do not give a damn on their customers! Unless they confiscate winnings all the time that is, and have no control over what players they confiscate winnings from.

When you get your winnings confiscated, who is it that takes the money? As a CS i do not understand what's to gain from confiscating anything since it does not affect their paycheck at all. The RJ is defined by average play in the casino and is only fair to give back to the players who infact earned it - when they do this they don't only scam you - they infact scam all their customers in my opinion! There were alot of players who buildt that RJ in hope of getting it, and for what!

And - really - what is $3200 anyway for the casino? I could have been a great marketing tool for them, but only goes to show that their bonus is not ment tio be won apon - it's only to suck you in so you can deposit a little more!
 
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sweiger

Dormant account
Joined
Oct 28, 2006
Location
Copenhagen, Denmark
The only conclusion I can come to when reading these additional rules is that the real series slots do not include the classic slots and therefore the real series coupon cannot be used to play classic slots but there is nothing to indicate the opposite.

Exactly what I concluded & tried to explain to their manager "CSR Lynn"

There were several different coupons/bonuses listed in the additioanl rules and it is impossible guess that this actually meant a classic slots coupon. I cannot accept Inetbet's explanation if this is the only wording in denying the RJ winnings.

"CSR Lynn" from Inetbet replied:
this is simply the Terms and conditions, the coupon was clearly displayed, along with the permissible games and playthrough. The offer was even named Classic Slots Coupon
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Why do online casinos always have to make their bonus coupons so complicated ?? Why not just have two bonus coupons: one for Slots and one for Video Poker/Table Games...:rolleyes:
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
Just a warning so others don't make the same mistake:
Inetbet confiscated more than $3,200 when I hit a random jackpot.
I played a classic slot bonus coupon, and apparently I misread the rules:

I thought it meant that classic slots are not to be played with a real series slots coupon,
but Inetbet claims it says that you can't play real series slots with a classic slots coupon.
Now if the wording had been

"Classic Slots COUPON: Does not apply to Real Series range of slots."

Then I would have understood what they mean and not played real series.
I found out when my play did not count towards meeting the WR, then I played some slots that did.
The manager at Inetbet has NO understanding and exercise their (IMO) unclear and unfair rules merciless.
Also my gameplay was voided and the original deposit+bonus returned to my account.

Oh, and to add insult to injustice, I got this mail a couple of weeks after:


Yeah right!
Needles to say, this casino lost a customer!
Sounds great to me, write a testimonial how you were so happy you won, and they then refused to pay out!

Did they return the javkpot to its original amount after they voided the win?

They could have easily compramised with a 50% payout, as I am sure they could see the room for error
 

steinhaug

Senior Member
Joined
Feb 21, 2006
Location
Norway
Why do online casinos always have to make their bonus coupons so complicated ?? Why not just have two bonus coupons: one for Slots and one for Video Poker/Table Games...:rolleyes:

I tried to address this earlier you might remember, however the answer was I just had to read the T&C and all should be cutie pie! So that said - we really shouldn't argue at all - since it is all fine and dandy after reading the rules! <irony>Obviously sweiger should have known this after reading this, so I do not understand why he really would hurt himself playing slots he obviously should not play!</irony> :p
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
Why do online casinos always have to make their bonus coupons so complicated ?? Why not just have two bonus coupons: one for Slots and one for Video Poker/Table Games...:rolleyes:

Oh there you go again Rob.........getting all sensible and practical! :p:D

Don't the casinos convolute terms of bonus coupons so the player can screw up and have their winnings confiscated? And for the cherry on top, you find this out from a "superior" CSR who obviously distains winning players cuz, gee, how fair is it that they have to work while you get to play? :D JMO, of course.
 
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babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
You know what really pisses me off about these so called bonuses (even though i dont use them). It reminds me of other places that do the same thing......restrictions restrictions restrictions

If you wanna give something to someone either give it to them or not. Im just at my last straw with these ppl getting ripped off because of restrictions or stupid rules applied to them

You get a coupon from payless for $5 off your order of $25 or more, you go in, spend $30 and ask why your not getting your $5 off, they say "oh, it only applies to sneakers" well you know what? It didnt say sneakers only on my coupon.

Im just sick of it! Get off your technical a$$es and give real comps if that is what your intention is. Rant over:cool:
 

iNetBet Promos

Accredited Casino Representative
Joined
Nov 25, 2004
Location
United Kingdom
Hi Everyone,
There seems to be two issues that need addressing here.
Firstly the rules for our coupons. We try to make these as clear as possible. The rules in this particular case state:

*"Classic Slots: Does not apply to Real Series range of slots.

These same rules have been in place for a number of years now and we have had very few complaints/issues. I am unsure as to how we can make this any clearer. I will however have a word with the marketing department so that they can make this even more specific.
Sweiger I am sorry if you did not read the rules but they are the same for everyone. I can also only apologise if the last mail sent to you caused offence. This was not the intention at all. This particular mail was sent out to clients who had recently won Random Jackpots. This information was gained directly from the database and does not give a record of whether or not you were eligible for this win. Again my apologies for this oversight.

The second issue is of more concern. That being babs7262 claiming we have double charged them and that they have proof. If this is the case please send it to me straight away either by PM or to [email protected]
I am however certain that this is an issue with using NetSpend Cards.

Over the past few weeks we have had a number of complaints from clients that they (NetSpend) have been double charging their cards. We would not and never have double charged any client. If a charge is made and the funds received by us but it not credited correctly then we will of course add this to an account.

When looking into this fully with our accounts team and processors it would appear that NetSpend are making incorrect charges onto clients cards for deposits that have been denied/not processed by our processors. i.e. we have not received the funds. In some cases they have these charges showing with them as pending. Instead of contacting the client and then returning the funds they simply keep them. I must reiterate that this is not our doing. When a deposit is made to us the deposit is either successful or denied. There is no in between.

We have tried contacting NetSpend on behalf of a number of clients to let them know that the funds have not been received and they should be returned. However the majority of times they will not speak to us as we are not a direct merchant of theirs. NetSpend users have to contact them and their support team is very poor by all accounts. Happily in the majority of cases after a pending period of around 2 weeks the funds are returned to the client.

Again I must stress that this is not our doing. If any funds have been received by us but have not applied correctly for any reason whatsoever, we will of course credit the account accordingly. However we cannot do this if a card company is simply not accounting correctly and taking funds which have not been processed or received by us. That would mean we are paying for their mistakes. We can only credit received funds.

I hope that this clarifies things for people. If anyone has any queries please PM me or send a mail to [email protected]

Best Regards
iNetBet Promos
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
What happened to the jackpot was it re-instated? also the OP mentioned that it was mis-understood, which can be possible, I think there is room for some understaing here, its not as though it was abused
 

NewOrleans

Banned User
Joined
Oct 16, 2008
Location
Canada New Brunswick
Oh no its me...better pepare for another burn...

Wow how nice of the inetbet people posting a reply (not)
He posted the exact same thing,"sorry the real slots bonus does not apply to the classic slots" HE TOLD US YOU SAID THAT ALREADY!!!He claimed a damn real series slot bonus and now you are saying he redeemed a classic slot bonus if he would of redeemed a classic slot bonus and got a huge jackpot you would of said he redeemed a real series bonus???Another Retard gaming confiscation and beating around the bush...You screwed the wrong crowd over,now you lose more than you confiscated because players don't trust you now and I don't either.

When it comes to real money in play people don't make mistakes they double and triple check,I don't believe for one second that a real series slot player would of accidentally redeemed a classic slots bonus.He doubled and triple checked,he even probably had the website handy and copied it letter for letter and before pressing the confirm button he reopened the page to make sure one last time he was redeeming the right coupon as I do.

I trust CM members more than I do RTG retard gaming customer support
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
The term ie Classic Slots: Does not apply to Real Series range of slots.

This terms seems to indicate that the real series slots do not include classic slots especially since this bit was written right behind the real series slots coupon. If there is to be something for a classic slots coupon, shouldnt this have stood on its own. I notice there were other coupons eg Carribean 7 coupon and poker coupon with explanations.

While there were few complaints on the wording this has got to be the case. How many JPs were actually won with a classic slot bonus. If there arent many of these and the winnings were therefore not denied how could there be any complaints. Asking the marketing department to have a look at the wording cannot remedy the error caused.


On the email sent to Sweiger to congratulate him I believe that this is an automated thing and all JP winners were sent this and does not indicate eligibility for the JP.
 

sweiger

Dormant account
Joined
Oct 28, 2006
Location
Copenhagen, Denmark
Hi Everyone,
There seems to be two issues that need addressing here.
Firstly the rules for our coupons. We try to make these as clear as possible. The rules in this particular case state:

*"Classic Slots: Does not apply to Real Series range of slots.

These same rules have been in place for a number of years now and we have had very few complaints/issues. I am unsure as to how we can make this any clearer. I will however have a word with the marketing department so that they can make this even more specific.
Sweiger I am sorry if you did not read the rules but they are the same for everyone.

As I stated in my first post, I DID of course read the rules. And, taken out of context (like above), you CAN interpret them like you (and Lynn) do.
BUT, in context it reads:
*" Real series slots coupon: Only applies to real series range of slots. *"Classic Slots: Does not apply to Real Series range of slots.

That's why I read the whole line as rules that apply to a real series coupon.
I can't understand why you confiscate winnings when the rules are not clear?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Wow how nice of the inetbet people posting a reply (not) ...I trust CM members more than I do RTG retard gaming customer support
Please watch the flaming. If you want "retarded" customer support then go play at Cirrus Casino. iNetBet Promos is a long standing member of this forum and deserves courtesy and respect just as you would expect it from him.

As I stated in my first post, I DID of course read the rules. And, taken out of context (like above), you CAN interpret them like you (and Lynn) do.
BUT, in context it reads:
*" Real series slots coupon: Only applies to real series range of slots. *"Classic Slots: Does not apply to Real Series range of slots.

That's why I read the whole line as rules that apply to a real series coupon.
I can't understand why you confiscate winnings when the rules are not clear?
I've been rereading your posts and I can't understand how you misread their terms and conditions. They seem clear - at least to me. You use the Real Series slots coupons with the real series slots, and you use the Classic Slots coupons for the classic series slots. What didn't you understand, or did you lose me somewhere?
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Again, sorry for your misfortune, but why bother accepting a bonus when most of the complaints on here are because a bonus was claimed regardless of how it is read? He says / she says is what it is..one reads it one way another reads it another way...I read it and I understood it..no Real series slot play on Classic slot bonus...and vice a versa..

I am just not understanding why anyone that is looking to make a win that hits a Random Jackpot even considers and chooses to play with a bonus...

The only way any jackpot cannot be taken away is to play on the up and up..straight cash..no bonus...

If one chooses to play with a bonus then be prepared to have it confiscated regardless of the reason..it has happened way too many times as we have read on this forum not to heed these warnings...:eek:

I lost money myself, many years ago on this same issue just as many others have and trust me, it broke me real quick in claiming any bonuses since then...

Sad to say, if you claimed a bonus, you lost the jackpot...because the T&C's probably state you are allowed only x amount of dollras of a win to withdraw on them too..
 

mercy

Banned User - multiple banned accounts
Joined
Jul 6, 2008
Location
us
*" Real series slots coupon: Only applies to real series range of slots.
 

steinhaug

Senior Member
Joined
Feb 21, 2006
Location
Norway
Please watch the flaming.

Well, true. I do not have any personal interest in the matter, and my opinions on bonus rules and business etiquette doesn't apply in the end.

Therefore - I retract me pervious post with some sexy dots and gracefully return to whatever I was doing before reading this post, :D Salute!
 

sweiger

Dormant account
Joined
Oct 28, 2006
Location
Copenhagen, Denmark
I've been rereading your posts and I can't understand how you misread their terms and conditions. They seem clear - at least to me. You use the Real Series slots coupons with the real series slots, and you use the Classic Slots coupons for the classic series slots. What didn't you understand, or did you lose me somewhere?

The exact phrase I posted, which you quoted, is the answer to your question.

I know now, the hard way, what Inetbet mean. As I said earlier, if only their terms had read "classic slots COUPON " even I would have understood.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
*" Real series slots coupon: Only applies to real series range of slots.

With all due respect to the op. What part of that sentence don't you understand?

Mercy,

Not this sentence but rather the one following it. It states classic slots: does not apply to real series of slots.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Please watch the flaming. If you want "retarded" customer support then go play at Cirrus Casino. iNetBet Promos is a long standing member of this forum and deserves courtesy and respect just as you would expect it from him.


I've been rereading your posts and I can't understand how you misread their terms and conditions. They seem clear - at least to me. You use the Real Series slots coupons with the real series slots, and you use the Classic Slots coupons for the classic series slots. What didn't you understand, or did you lose me somewhere?

Bryan,

I do find the term confusing. There was no mention of classic slot coupons. We can only deduce that this is the case. However, it is equally possible to deduce a meaning of real series slots not including classic slots when playing with a real series slots coupon.
 
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