Resolved iNetBet: stalling or normal processing times?

[just play]

Hi all,



I'm wondering why accredited casinos have the ability to use stall tactics? Everyone on this forum would be all over a non-accredited casino for stalling wouldn't they? I haven't been here in a while and really didn't want to post, but I feel others should know about this, just because they are accredited it doesn't mean they don't use stalling tactics, no reply to emails, etc.



I made a cashout at iNetBet Sunday evening a bit before 5pm, Monday morning comes a little before 11am so I shoot off an email to see how my withdrawal is coming. iNetBet to me was never known to take their time paying. Not long after I receive an email from the cashier saying I had to fill out another form and send it to them. I'm wondering why after 18 hours I am just finding this out, also a few days prior I was asking about a wire transfer to deposit, and the support person suggested I use Overnight Express, (he thought I was asking about a withdrawal) and at no time did he mention, by the way you will have to fill out a document again and send it to us.



I get the document, have problems printing it out, yes I am a computer moron and have no problem saying that, so I shoot off an email to the cashier if she could help me, maybe copy it and send it to my email, because I couldn't get it to print. After an hour and half I figured it out, at no time did the cashier reply to help me, when earlier and always they reply within 15 minutes or so.



Noon time Monday morning they get my document, so I'm thinking to myself ok they will pay today sometime. Nope. Later that day I shoot off an email to see if they contact me telling me they received my documents, how would I know if they did? No reply again, I wait...a while later I receive an email saying it takes time to approve documents and I should have patience (that they already have mind you, why would I request overnight express if I moved or changed anything) 6pm Monday night I receive an email saying my docs were approved, and they will process within 24 hours. WHAT??? I have already waited 24 hours since my withdrawal, but whatever, iNetBet isn't slow to pay.



Well now it's 7:30pm Tuesday night with no payment? Oh and no reply to my previous email I sent at 6:30. Remember they ALWAYS reply within 15 minutes, well the the questions they want to answer I assume. My last email from them was a little before 2pm this afternoon saying "your withdrawal is with the accounts team and will be processed shortly once it reaches the front of the queue". Hello, I cashed out Sunday evening at 5pm and I'm not even at the front of the queue?



If you got this far...why do we have to adhere to every little rule and they don't...it says on their homepage processed within 24 hours, shouldn't it really say "We will pay you whenever we feel like it"? Seriously, if they have it written in their casino website shouldn't they follow their own rules? If I take a bonus with only certain slots and play another slot by accident I get penalized, money taken away, etc...why should it be any different for them? I read all over this forum "you have to read ALL the t&c's". Why should we have to abide by every rule if they don't?

 

[Nifty29]

Hi all,



I'm wondering why accredited casinos have the ability to use stall tactics? Everyone on this forum would be all over a non-accredited casino for stalling wouldn't they? I haven't been here in a while and really didn't want to post, but I feel others should know about this, just because they are accredited it doesn't mean they don't use stalling tactics, no reply to emails, etc.



I made a cashout at iNetBet Sunday evening a bit before 5pm, Monday morning comes a little before 11am so I shoot off an email to see how my withdrawal is coming. iNetBet to me was never known to take their time paying. Not long after I receive an email from the cashier saying I had to fill out another form and send it to them. I'm wondering why after 18 hours I am just finding this out, also a few days prior I was asking about a wire transfer to deposit, and the support person suggested I use Overnight Express, (he thought I was asking about a withdrawal) and at no time did he mention, by the way you will have to fill out a document again and send it to us.



I get the document, have problems printing it out, yes I am a computer moron and have no problem saying that, so I shoot off an email to the cashier if she could help me, maybe copy it and send it to my email, because I couldn't get it to print. After an hour and half I figured it out, at no time did the cashier reply to help me, when earlier and always they reply within 15 minutes or so.



Noon time Monday morning they get my document, so I'm thinking to myself ok they will pay today sometime. Nope. Later that day I shoot off an email to see if they contact me telling me they received my documents, how would I know if they did? No reply again, I wait...a while later I receive an email saying it takes time to approve documents and I should have patience (that they already have mind you, why would I request overnight express if I moved or changed anything) 6pm Monday night I receive an email saying my docs were approved, and they will process within 24 hours. WHAT??? I have already waited 24 hours since my withdrawal, but whatever, iNetBet isn't slow to pay.



Well now it's 7:30pm Tuesday night with no payment? Oh and no reply to my previous email I sent at 6:30. Remember they ALWAYS reply within 15 minutes, well the the questions they want to answer I assume. My last email from them was a little before 2pm this afternoon saying "your withdrawal is with the accounts team and will be processed shortly once it reaches the front of the queue". Hello, I cashed out Sunday evening at 5pm and I'm not even at the front of the queue?



If you got this far...why do we have to adhere to every little rule and they don't...it says on their homepage processed within 24 hours, shouldn't it really say "We will pay you whenever we feel like it"? Seriously, if they have it written in their casino website shouldn't they follow their own rules? If I take a bonus with only certain slots and play another slot by accident I get penalized, money taken away, etc...why should it be any different for them? I read all over this forum "you have to read ALL the t&c's". Why should we have to abide by every rule if they don't?

So, in a nutshell, your complaint goes:

1. You cashed out at 5pm Sunday

2. You emailed to ask where your money was at 11am Monday

3. You received a reply shortly after requesting updated documents

4. You email them Monday afternoon asking where your money was again

5. Inetbet emails you at 6pm Monday stating your docs are approved and you will be paid in 24 hours.

6. Inetbet informs you at 2pm Tuesday that your withdrawal will be sent as soon as it reaches the front of the queue.

7. You post here at 7:30pm Tuesday because you haven't received your funds.


You didn't state which method of withdrawal you requested, but I assume it's bankwire or cheque? In this case, they probably send one batch per day to their processor so I assume you probably just missed the previous day's batch.

Based on what you posted, the only "stalling" was Inetbet asking you to provide updated documents, which they approved within hours of receiving and have promised to pay ASAP.....and you will find this will happen.

Just about everyone is being asked to provide updated documents lately, so I don't see the problem.

Sorry, but the only problem I see here is gross impatience on your part. Almost every casino has a "queue" for withdrawals.

It sounds like a rant for no other reason than to discredit a good operator and/or possibly bully them into paying you faster.

Which "terms and conditions" did they break BTW? I notice you broke one here, namely that you should contact the Rep here before posting complaints to allow them to investigate.....an Accredited casino should at least be allowed that opportunity.

You also have to keep in mind that (AFAIK) Inetbet operates out of the UK and hence their business hours are different. Just because it is 4pm where you are, doesn't mean the cashiers are in the office. Very few casinos have cashier staff available 24/7.

An accredited casino takes one day longer than usual to pay and they get lambasted. Sheesh.

 

[just play]

You didn't state which method of withdrawal you requested, but I assume it's bankwire or cheque? In this case, they probably send one batch per day to their processor so I assume you probably just missed the previous day's batch.

Based on what you posted, the only "stalling" was Inetbet asking you to provide updated documents, which they approved within hours of receiving and have promised to pay ASAP.....and you will find this will happen.

Just about everyone is being asked to provide updated documents lately, so I don't see the problem.

Sorry, but the only problem I see here is gross impatience on your part. Almost every casino has a "queue" for withdrawals.

It sounds like a rant for no other reason than to discredit a good operator and/or possibly bully them into paying you faster.

Which "terms and conditions" did they break BTW? I notice you broke one here, namely that you should contact the Rep here before posting complaints to allow them to investigate.....an Accredited casino should at least be allowed that opportunity.

You also have to keep in mind that (AFAIK) Inetbet operates out of the UK and hence their business hours are different. Just because it is 4pm where you are, doesn't mean the cashiers are in the office. Very few casinos have cashier staff available 24/7.

An accredited casino takes one day longer than usual to pay and they get lambasted. Sheesh.

This will be the one and only time I will reply to you...you will not goad me like you do to just about everyone on this forum, including me months ago.

The withdrawal method was overnight express, I thought I wrote that. They didn't simply ask me to provide documents, I never would have known if I hadn't emailed. I know about the queue, I have been gambling for years. They broke their own t&c's saying they pay within 24 hours, they haven't. It's not gross impatience, it's wondering why they can payout a player whenever they feel like it, not comply with their own website.

I'm sorry but I am putting you on ignore so I can consentrate on other replies.

 

[Nifty29]

This will be the one and only time I will reply to you...you will not goad me like you do to just about everyone on this forum, including me months ago.

The withdrawal method was overnight express, I thought I wrote that. They didn't simply ask me to provide documents, I never would have known if I hadn't emailed. I know about the queue, I have been gambling for years. They broke their own t&c's saying they pay within 24 hours, they haven't. It's not gross impatience, it's wondering why they can payout a player whenever they feel like it, not comply with their own website.

I'm sorry but I am putting you on ignore so I can consentrate on other replies.

Cool, just ignore away.

I guess it saves you from trying to justify your accusations, which you clearly cannot.

Everyone here knows that Inetbet pays in hours not days, except for the odd case like yours when docs are required. No, they didn't request them because you didn't give them time to request them, because you were badgering them for your money before even 24 hours had passed......another example of the gross impatience I mentioned.

I'm not "goading" you. I'm asking you to justify taking shots at Inetbet in a public forum for no good reason, and to this point you haven't come close. Stop using any previous personal attacks upon me from you as a cop out and consentrate on the topic at hand.

Can you point to the part in the terms and conditions where it explicitly states all withdrawals will be paid within 24 hours with no exceptions?

 

[oldtrvlagt]

IMHO what it boils down to is communication. In these turbulent times U.S. players in particular want to be able to communicate with their casino of choice. If "just play" hadn't emailed Inet how long would it have taken? The only form of communication is email, if that breaks down, then what? Quite honestly, I haven't deposited anywhere in months and don't plan on it. After my recent fiasco with Rushmore (still waiting on a withdrawal from June 12th) I have given up totally on online gambling.

"just play", good luck and hope you get your withdrawal shortly

 

[Rebel2k5]

Cool, just ignore away.

I guess it saves you from trying to justify your accusations, which you clearly cannot.

Everyone here knows that Inetbet pays in hours not days, except for the odd case like yours when docs are required. No, they didn't request them because you didn't give them time to request them, because you were badgering them for your money before even 24 hours had passed......another example of the gross impatience I mentioned.

I'm not "goading" you. I'm asking you to justify taking shots at Inetbet in a public forum for no good reason, and to this point you haven't come close. Stop using any previous personal attacks upon me from you as a cop out and consentrate on the topic at hand.

Can you point to the part in the terms and conditions where it explicitly states all withdrawals will be paid within 24 hours with no exceptions?

Ah, the typical "e-thug".

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

 

[just play]

IMHO what it boils down to is communication. In these turbulent times U.S. players in particular want to be able to communicate with their casino of choice. If "just play" hadn't emailed Inet how long would it have taken? The only form of communication is email, if that breaks down, then what? Quite honestly, I haven't deposited anywhere in months and don't plan on it. After my recent fiasco with Rushmore (still waiting on a withdrawal from June 12th) I have given up totally on online gambling.

"just play", good luck and hope you get your withdrawal shortly

Yes it is very hard to only have email to contact them with. But like I said, they always reply to me within 15 minutes. That was my main concern...if I hadn't emailed to say "how's my withdrawal coming" I never would have known about re-sending documents, which I had no problems with, well except not being able to figure it out...lol.

I want to make clear...this was NO WAY to smear or whatever word anyone wants to use an accredited casino, I just thought it was strange for them to take so long to pay, (still haven't been paid btw) I have never found them to be tardy with payouts. I was honestly wondering if others thought this was a stalling tactic, I haven't been around here in a while, haven't been keeping up with the "stallers" and "non-stallers" haha.

I would have just appreciated a reply that said you will be paid (insert time here)

Good luck to you as well with your withdrawal.

 

[jod5413]

Ah, the typical "e-thug".

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

Oh for Heaven Sake! There is nothing less exciting than a hard ass. It's caused by walking around with your head up your ass too often. Just thought I would let you know so you could pull it out for air.

 

[Nifty29]

IMHO what it boils down to is communication. In these turbulent times U.S. players in particular want to be able to communicate with their casino of choice. If "just play" hadn't emailed Inet how long would it have taken? The only form of communication is email, if that breaks down, then what? Quite honestly, I haven't deposited anywhere in months and don't plan on it. After my recent fiasco with Rushmore (still waiting on a withdrawal from June 12th) I have given up totally on online gambling.

"just play", good luck and hope you get your withdrawal shortly

We can assume from other threads on the subject that the casino would have requested the docs when they came to process the withdrawal, which would have been within 24 hrs as always. The OP didn't bother to wait that long.

Where was the communication breakdown? The cashier can't answer emails if they aren't there surely? Nobody expects them to be there 24/7....and what's with emailing about a cashout when it hasn't even been 24 hrs? No wonder the cashier takes time to respond if they get unreasonable requests like that all the time.

I don't see how phone etc would help if they aren't there to answer it.

The OP should have contacted the rep before posting. It's an expectation upon us as members.

Sorry, but saying "I wasn't smearing them" etc when the thread is all about inetbet deliberately stalling on a payout doesn't wash. The OP was obviously angry and impatient and decided to use the forum to let it loose....which wouldn't matter so much if they weren't calling a business' reputation into question.

If the OP said " Does anyone know how long inet takes to approve docs and pay?", it would have shown that they were genuinely wanting some information as they claim.

 

[Cleveland]

This will be the one and only time I will reply to you...you will not goad me like you do to just about everyone on this forum, including me months ago.

The withdrawal method was overnight express, I thought I wrote that. They didn't simply ask me to provide documents, I never would have known if I hadn't emailed. I know about the queue, I have been gambling for years. They broke their own t&c's saying they pay within 24 hours, they haven't. It's not gross impatience, it's wondering why they can payout a player whenever they feel like it, not comply with their own website.

I'm sorry but I am putting you on ignore so I can consentrate on other replies.

I think he just doesn't understand why you are so frustrated with a casino you know has been good to you (as you pointed out in your post). They drop the ball (as you see it) this one time that you point out and you're all over them.

I would be pissed at not being notified by the casino as you were but everything else is ok. If you read so many of the complainant post here many of them are ending well, and many players are still playing at the same casino's they complained about.

You're in the US so problems should be expected with payouts.

 

[Cleveland]

Ah, the typical "e-thug".

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

O really? Please spare me the ... as you put it the "e-thug" act.

 

[Cleveland]

I would have just appreciated a reply that said you will be paid (insert time here)

They can't give you that. No business truly can. Even taco bell couldn't say you will be out with your order in 4 minutes. You know why? Crap happens....they get to busy, some employee's drop the ball, short handed etc...

At least give them half a chance. You emailed them 11 freaking hours after you requested. As someone pointed out we don't know what they would have emailed you if you would have gave it more time. Maybe they would have said "hey we need these docs, sorry we didn't inform you sooner." I'm guessing probably not but the point is you should have gave it time and contacted the rep via pm here.

 

[Diane]

Hi all,



I'm wondering why accredited casinos have the ability to use stall tactics? Everyone on this forum would be all over a non-accredited casino for stalling wouldn't they? I haven't been here in a while and really didn't want to post, but I feel others should know about this, just because they are accredited it doesn't mean they don't use stalling tactics, no reply to emails, etc.

<snipped rest of long post>

My best advice is to just take a deep breath, let it out, and relax. Life is tough for us here in the US and you have not experienced unreasonable delays. Yes, communication could always be better, faster, pro-active etc. but it's just not there at most online casinos. This is not a casino I would be worried about at this time, their reputation is solid and all I have had personally is good experience with them.

You will be fine it just is taking longer than you wanted or anticipated. Be sure to post and let us all know when you do receive your money. It is always good to hear the end of the story.

Diane

 

[chuchu59]

On the withdrawals front, my only beef with Inet is that they asked for security docs out of the blue after I asked for a w/d when I won a RJ. However,I am usually happy with their cashier and they process withdrawals even on weekends. In fact, I just got one this Sunday, less than 24 hours after requesting it, I have been spoiled a bit and expect each and every xashout to arrive at my ecocard account in the blink of an eye. So, whenever it takes slightly longer than that, I start wondering why it takes so long. The way I see it, it is highly unlikely they will stall your cashouts unless the amount is extraordinarily large relative to the size of your average deposits. They wont risk their reputation on their biggest strength ie speedy cashouts.

 

[maxd]

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

Please re-read the Forum Rules: threatening forum members is unacceptable and could well get you booted off the site:

"1.1 - No "Flaming": Please do not post any messages that harass, insult, belittle, threaten or flame another member or guest. Abusive behavior will not be tolerated and your account may be suspended. Please refrain from potty mouth language." (https://www.casinomeister.com/forums/help/forum-rules/)

I want to make clear...this was NO WAY to smear or whatever word anyone wants to use an accredited casino, I just thought it was strange for them to take so long to pay ....

Given that your purpose was not to smear the casino your choice of titles for the thread, "Stalling tactics from iNetBet", seems inappropriate since that is exactly what it does. I've taken the liberty of changing that to something more in keeping wth your stated purpose.

 

[chuchu59]

Ah, the typical "e-thug".

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

This post smacks of cowardice stemming from hiding behind a computer screen. If you dared to say it in the real world you would be nabbed by the police in no time.

 

[missmichelle]

I ran into a little delay with my last cashout with them. I had to resend documents and I got a little irritated. I contacted them through the PM system and spoke with Emily. First let me say when I contacted them even though I was slightly irritated I didn't rant and rave. Emily spoke with me and did remind me that with the US situation they do need to make sure they have the correct info on file. Too many things going missing and causing even more trouble. Once we got it taken care of everything went just as smooth as usual. I do believe they are doing the best they can and will continue to do so.

Michelle

 

[Larsenne]

Discussion to evolution of online gaming

Dear Members.

The issue about withdrawal times that OP has stated is interesting maybe more in the general way than in the specific way.

For the first: We must let people have thoughts about accredited casinos. Hopefully the discussions are about them and not about the non accredited whose business are doubtful anyway, and actually a waste of time.

Only when we question the business in which we are customers, the business has to listen to us and make the service better.

If online gambling should make an evolution to be an alternative to landbased gambling, when the coins actually pay out in real time the pay out service should improve even better than today.

And actually it is possible today already.

One member here stated:" Nobody expect them to be there 24/7 (at the cashier)". That thought is not from a customers perspective. I would like the casinos to improve the service. If they are opened 24/7 and I can desposit 24/7, that would be an improvement to cash out 24/7, and there are a few casinos that can do that already.

Personally I play at casinos that pay, and pay me as fast as possible. I like to have my winnings.

Why can one playtech casino pay within 1 hour to Neteller, when others take 4 days to pay?
Why can one RTG casino pay instantly when others pay within 48 hours, within 5 days, within 10 days?
Why is there always problem with processors considering withdrawals but never with deposits?

As I stated before, this is not against InetBet, that I consider a good casino. But even good casinos can improve. And let the discussion be alive so that we all players can get even better service.

(Withdrawal times mentioned are for non US players. I know there is problems that the casinos can not do anything about.)

Regards

L'arsenne

 

[The Dude]

Ah, the typical "e-thug".

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

72 hour time out. Someone didn't get the memo
https://www.casinomeister.com/forums/threads/flaming-mobbing-and-harassment-of-members.44984/

 

[Nate]

Again... Flaming in a thread, someone else banned. And where does it start..... Anyone care to guess what the catalyst for all these bust ups are?

Ah well...

Nate

 

[Nifty29]

Dear Members.

The issue about withdrawal times that OP has stated is interesting maybe more in the general way than in the specific way.

For the first: We must let people have thoughts about accredited casinos. Hopefully the discussions are about them and not about the non accredited whose business are doubtful anyway, and actually a waste of time.

Only when we question the business in which we are customers, the business has to listen to us and make the service better.

If online gambling should make an evolution to be an alternative to landbased gambling, when the coins actually pay out in real time the pay out service should improve even better that today.

And actually it is possible today already.

One member here stated: We can not

I don't think anyone was saying that we shouldn't discuss the business practices of accredited casinos.

The problem was that the OP didn't allow a reasonable amount of time before posting a public complaint.

In comparison to most, inet are very fast and efficient with payouts. They don't deserved to be ripped apart by people who obviously have issues I.e. impatience

 

[The Dude]

I'm wondering why accredited casinos have the ability to use stall tactics? Everyone on this forum would be all over a non-accredited casino for stalling wouldn't they? I haven't been here in a while and really didn't want to post, but I feel others should know about this, just because they are accredited it doesn't mean they don't use stalling tactics, no reply to emails, etc.



...

I want to make clear...this was NO WAY to smear or whatever word anyone wants to use an accredited casino, I just thought it was strange for them to take so long to pay...

Yes - it was intended to smear - you are accusing the casino of using "stalling tactics." For a casino to use a tactic means that there is a plan in place with intent - the intent that you will hopefully play your winnings back. That's a rogue situation - and most people would see that as well. So either you are being careless with your words, or you are taking your frustration out on iNetBet.

I can understand your frustration, but please bear in mind that if you are in the States, you will have issues with payments. This has been discussed ad nauseum for the past four or five years.

I don't think anyone minds members posting their frustrations, or complaining about slow payments, it's when you tag on roguish intent that you will bring out people defending a casino. iNetBet is one of the best operations out there, and many members here would tend to agree - thus they become defensive.

 

[The Dude]

Again... Flaming in a thread, someone else banned. And where does it start..... Anyone care to guess what the catalyst for all these bust ups are?

Ah well...

Nate

The catalyst is a long time member dissing a casino for a "delayed" payment which in these times is expected. That riles up a number of people including myself.

The "banned" member is on a 72 hour "time out" for implying he was going to beat Nifty up.

Is recess over yet?

 

[SlotMonster]

Processing players' withdrawals sometimes can be real PITA, especially if you MUST send an approval request of every transaction to your regulator (we are doing this if player has made withdrawal(s) for more than £3.000 in 30 days) and wait for their approve. So I would give InetBet time to do their job within their timeframe. I can't see an issue in the OP's post.

Many times I was thinking about how to improve this and make my job easier , and now we are in the process of updating our "admin area". I hope that soon we will be able to process withdrawals of verified users automatically i.e. almost instantly where it's possible - Neteller, Moneybookers, EFT and other. Another reason for approval is player's transaction history. We will verify documents and update players' status manually, but after all procedures are done - players will be able to get their money very fast.

 

[just play]

Yes - it was intended to smear - you are accusing the casino of using "stalling tactics." For a casino to use a tactic means that there is a plan in place with intent - the intent that you will hopefully play your winnings back. That's a rogue situation - and most people would see that as well. So either you are being careless with your words, or you are taking your frustration out on iNetBet.

I can understand your frustration, but please bear in mind that if you are in the States, you will have issues with payments. This has been discussed ad nauseum for the past four or five years.

I don't think anyone minds members posting their frustrations, or complaining about slow payments, it's when you tag on roguish intent that you will bring out people defending a casino. iNetBet is one of the best operations out there, and many members here would tend to agree - thus they become defensive.

No it wasn't intended to smear them. You know when you get a gut feeling about something? Like you say they are one of the best operations out there and I totally agree, but when Monday morning came and I hadn't heard anything, I got that gut feeling. If you feel that I chose my words carelessly then so be it.

Just because I am from USA doesn't mean I should just sit back and expect delays, if they or any casino want to accept my deposits they should also pay without delays or stop taking USA players.

I would be the first to defend them as well...I only deposit with them and one other casino whenever I can find a way. I deposit between $500-$700 per month at iNetBet, my managers bonus this month was $75. My withdrawal is for a little over $2,000. Early yesterday afternoon support said I had to wait until I reached the top of the queue, my withdrawal is still sitting in my cashier. It has been just about 39 hours since my docs were approved and 63 hours since my request Sunday evening.

I am not smearing them, I am stating facts, that's why I was writing what time things happened. Does it seem rougish I haven't received an email or that money is still sitting in my cashier? That is totally up to the reader.

 

[Nifty29]

No it wasn't intended to smear them. You know when you get a gut feeling about something? Like you say they are one of the best operations out there and I totally agree, but when Monday morning came and I hadn't heard anything, I got that gut feeling. If you feel that I chose my words carelessly then so be it.

Just because I am from USA doesn't mean I should just sit back and expect delays, if they or any casino want to accept my deposits they should also pay without delays or stop taking USA players.

I would be the first to defend them as well...I only deposit with them and one other casino whenever I can find a way. I deposit between $500-$700 per month at iNetBet, my managers bonus this month was $75. My withdrawal is for a little over $2,000. Early yesterday afternoon support said I had to wait until I reached the top of the queue, my withdrawal is still sitting in my cashier. It has been just about 39 hours since my docs were approved and 63 hours since my request Sunday evening.

I am not smearing them, I am stating facts, that's why I was writing what time things happened. Does it seem rougish I haven't received an email or that money is still sitting in my cashier? That is totally up to the reader.

You had a gut feeling that they were going to employ stalling tactics because you cashed out 5pm Sunday and didn't have it by Monday morning? Seriously?

US players will experience delays. You either need to deal with it or stop playing, because nothing is going to change in the foreseeable future. I'm sure you knew that though, as I'm sure today wasn't the first time you've read the forums.

You just took your frustration/impatience out on a reputable operator in public. The least you could do is apologise, instead of insisting you didn't do it.

 

[PNEFOREVER2]

I think a few people are being a bit harsh on just play.

As someone else stated,if you can deposit via moneybookers/paypal etc I don't see why withdrawals cant be made the same way-well,at least around the 6 hour mark like Ladbrokes etc.

I see a few people having posted threads about Inetbet-I dont see the people having a pop at just play jumping all over their threads.

 

[just play]

I can understand your frustration, but please bear in mind that if you are in the States, you will have issues with payments. This has been discussed ad nauseum for the past four or five years.

Sorry to quote you twice. I was wondering if you knew how long these delays should be? I mean, when as players do we have a right to post about them? After 1 day, 1 week, 1 month? What is the acceptable time so others members and myself know?

I wouldn't say I'm frustrated, I would say disappointed.

 

[just play]

I think a few people are being a bit harsh on just play.

As someone else stated,if you can deposit via moneybookers/paypal etc I don't see why withdrawals cant be made the same way-well,at least around the 6 hour mark like Ladbrokes etc.

I see a few people having posted threads about Inetbet-I dont see the people having a pop at just play jumping all over their threads.

I am in the USA, I can't deposit moneybookers/paypal...I don't want to say how I deposit, not sure if people are talking about that, but they definitely cannot pay me the same way I deposit.

If they sent me an email saying sorry we are having delays, then that would be fine, but the last email I received said I would be paid shortly, that's a direct quote. And when they say I will be paid or get paid, I won't have the money, I will have to wait 5-7 days, (or however long it takes, I have never withdrew this way) it's not instant like moneybookers.

 

[Gremmyboy]

Is recess over yet?

Nifty's still smoking behind the bike shed....

 

[unicorn40]

I play iNetBet mainly, but play 2 RTG's (both accredited). The longest i've waited for iNetBet is 48 hrs. for a wire Transfer, norm. it's the next day....not even 24hrs. The other place......i've learned if i want it fast........i need to withdraw to an online proc. The last 3 withdrawls by wire transfer from this casino took around 1 mth. There was no good reason for it, since i did a wire Transfer the same period from iNetBet and it was in my bank before noon the next day. Both places i know i WILL get paid.....


Maybe i've been lucky but i've been playing at iNetBet for about 9-10 yrs. and have never had a problem with the cashout times. The other place, i've emailed and emailed, got quick replys, but no money for for a mth. I learned at this other place to go the way of the online proc. to get the money within 24hrs. too as opposed to over 1 mth. Inetbet is the quickest i've found next to 32 Red (micro).

 

[Larsenne]

Hard words

Dear Members.

How difficult can it be? The issue is not about the OPs character of beeing impatient or not. Must everone who post here have to defend him/herself instead of have the opinion about the issue?

Was that ok behaviour from InetBet or not. Yes or no?

Could that be that simple?

Regards

L'arsenne

 

[Nifty29]

Dear Members.

How difficult can it be? The issue is not about the OPs character of beeing impatient or not. Must everone who post here have to defend him/herself instead of have the opinion about the issue?

Was that ok behaviour from InetBet or not. Yes or no?

Could that be that simple?

Regards

L'arsenne

The OP wasn't "having an opinion" about the issue...they were stating straight up that inetbet were using stalling tactics because they weren't paid in 24 hours. If you make wild accusations, then yes....you do need to be prepared to defend yourself.

Was that ok behaviour from InetBet or not. Yes or no?

Yes. The casino asked for updated docs which is their right and is common practice, and this caused a slight delay in sending the funds. Based on what the OP said, they responded to all emails and assisted wherever possible.

If you can see where their behaviour was "not OK", then please post your thoughts.

 

[emily_hanson]

No it wasn't intended to smear them. You know when you get a gut feeling about something? Like you say they are one of the best operations out there and I totally agree, but when Monday morning came and I hadn't heard anything, I got that gut feeling. If you feel that I chose my words carelessly then so be it.

Just because I am from USA doesn't mean I should just sit back and expect delays, if they or any casino want to accept my deposits they should also pay without delays or stop taking USA players.

I would be the first to defend them as well...I only deposit with them and one other casino whenever I can find a way. I deposit between $500-$700 per month at iNetBet, my managers bonus this month was $75. My withdrawal is for a little over $2,000. Early yesterday afternoon support said I had to wait until I reached the top of the queue, my withdrawal is still sitting in my cashier. It has been just about 39 hours since my docs were approved and 63 hours since my request Sunday evening.

I am not smearing them, I am stating facts, that's why I was writing what time things happened. Does it seem rougish I haven't received an email or that money is still sitting in my cashier? That is totally up to the reader.

Justplay

I appreciate these are testing times for US players, however if you choose to post up that we are attempting to delay your payment, you may wish to add all the facts.

Your documents were verified on Monday as you stated, 7 hours after your initial withdrawal request, however you omitted to mention that you have cancelled and re-requested your withdrawal 18 times since your initial request.

If the withdrawal is in your account it will be processed, as all your other ones have been, if it is continually cancelled it goes back in at the end of the line.

Yes we would like to send it within a few hours, like (the old days) however for the present that is not possible, we now have to process a check and this is a much lengthier process.

We have never in the past sent any correspondence to your physical address, so to get your account confirmed, when the last details we received from you were over 4 years ago is not unreasonable bearing in mind we are sending your funds.

I do respectfully ask everyone to show just a little patience, every one is getting paid, it is just a longer process when a check is involved.

Thank you all for taking on board my comments.

Best regards

Emily

 

[just play]

Justplay

I appreciate these are testing times for US players, however if you choose to post up that we are attempting to delay your payment, you may wish to add all the facts.

Your documents were verified on Monday as you stated, 7 hours after your initial withdrawal request, however you omitted to mention that you have cancelled and re-requested your withdrawal 18 times since your initial request.

That is wrong, documents were verified 6pm Monday, 25 hours after my initial withdrawal request.

If the withdrawal is in your account it will be processed, as all your other ones have been, if it is continually cancelled it goes back in at the end of the line.

Hmmm, what does this mean then? I asked specifically for that reason, and this was the answer I received From: Support <[email protected]>
To: kerri @yahoo.com>
Sent: Monday, July 25, 2011 10:57 AM
Subject: Re: Your withdrawal (Overnight Express)


Hi Kerri
If you want to cancel the withdrawal and re-request minus $200 that is fine
It will not affect the withdrawal time once we have received your docs
Congratulations again

Yes we would like to send it within a few hours, like (the old days) however for the present that is not possible, we now have to process a check and this is a much lengthier process.

We have never in the past sent any correspondence to your physical address, so to get your account confirmed, when the last details we received from you were over 4 years ago is not unreasonable bearing in mind we are sending your funds.

Yes, I agree with that.

I do respectfully ask everyone to show just a little patience, every one is getting paid, it is just a longer process when a check is involved.

Thank you all for taking on board my comments.

Best regards

Emily

Thank you kindly for replying. (my answers are in blue in case this doesn't work correctly.)

 

[Nifty29]

Thanks Emily for providing the real picture.

So the OP cancelled and re-requested their cashin 18 times and wonders why their withdrawal was taking so long? Sheesh.

Amazing how complainants almost never tell the full story

Everyone knows that if you cancel a withdrawal the process starts again in RTG casinos.

It just makes the entire "complaint" even more frivolous than it was to begin with.

 

[emily_hanson]

Thank you kindly for replying. (my answers are in blue in case this doesn't work correctly.)

Justplay

That is wrong, documents were verified 6pm Monday, 25 hours after my initial withdrawal request.

I am sorry I meant from the time you sent them, not the withdrawal request, my apologies I should have been clearer.

Hmmm, what does this mean then? I asked specifically for that reason, and this was the answer I received From: Support <[email protected]>
To: kerri @yahoo.com>
Sent: Monday, July 25, 2011 10:57 AM
Subject: Re: Your withdrawal (Overnight Express)


Hi Keri
If you want to cancel the withdrawal and re-request minus $200 that is fine
It will not affect the withdrawal time once we have received your docs
Congratulations again

That is correct, your withdrawal would have been processed, however there was no withdrawal to process at the time, as I mentioned it had been cancelled and requested 18 times, this is the reason you may have assumed there was a 'delay'.

Regards
Emily

 

[just play]

Justplay

That is wrong, documents were verified 6pm Monday, 25 hours after my initial withdrawal request.

I am sorry I meant from the time you sent them, not the withdrawal request, my apologies I should have been clearer.

Hmmm, what does this mean then? I asked specifically for that reason, and this was the answer I received From: Support <[email protected]>
To: kerri @yahoo.com>
Sent: Monday, July 25, 2011 10:57 AM
Subject: Re: Your withdrawal (Overnight Express)


Hi Keri
If you want to cancel the withdrawal and re-request minus $200 that is fine
It will not affect the withdrawal time once we have received your docs
Congratulations again

That is correct, your withdrawal would have been processed, however there was no withdrawal to process at the time, as I mentioned it had been cancelled and requested 18 times, this is the reason you may have assumed there was a 'delay'.

Regards
Emily

Yes it was 7 hours from the time you received docs.

There was always a withdrawal pending, I don't understand the workings of a casino and their withdrawal system. I was going by what Lynn said that re-requesting wouldn't affect the withdrawal time, I assumed if I made my first withdrawal at noon time, I could cancel and re-request 100 times if I wanted to, but my withdrawal would go through as started at noon. I went from a $900 withdrawal to a $2500 withdrawal, (now just about $2200) I would say cancelling on and off during the day worked to my benefit.

Thank you again for replying.

 

[just play]

Thanks Emily for providing the real picture.

So the OP cancelled and re-requested their cashin 18 times and wonders why their withdrawal was taking so long? Sheesh.

Amazing how complainants almost never tell the full story

Everyone knows that if you cancel a withdrawal the process starts again in RTG casinos.

It just makes the entire "complaint" even more frivolous than it was to begin with.

What full story? I'm confused did you miss this part?...."Hi Keri
If you want to cancel the withdrawal and re-request minus $200 that is fine
It will not affect the withdrawal time once we have received your docs
Congratulations again" That's why I asked to be sure, I received my answer from the cashier, got it in writing, but now there is "the full story"? hahahaha

It's pretty much clear as day. Now you can move on to badgering another member. I'm off to make golumpkis instead of sitting behind a computer all day getting ready to pounce.

 

[chayton]

I'm off to make golumpkis

golumpkis?

 

[maxd]

What full story? ... Now you can move on to badgering another member.

No offense but telling forum members what they can and cannot post is a task for the management and moderators of this site, not the general membership of which you are part.

Furthermore, cross-checking your story and digging for the facts is only "badgering" if you've got something to hide. Given that you've misrepresented yourself and your situation more than once since this began I believe that Nifty, or anyone else for that matter, is more than justified in pressing you on the details.

If you don't like someone's posts then ignore them or, if the situation is extreme, Report it to Bryan or one of the mods. Telling them to piss off, however you might choose to word it, is not an acceptable alternative.

 

[oldtrvlagt]

No offense but telling forum members what they can and cannot post is a task for the management and moderators of this site, not the general membership of which you are part.

O.K. I have to ask..if this sentence is true then why is Nifty allowed to tell people what they can and/or cannot post? Everyone on here knows that if anyone wants to rant, rave, scream, it seems there is a "Nifty list" that you have to abide by. Nothing should be said bad about Club World, Inetbet, 3Dice (and probably a couple of others) or you will be challenged for having an opinion, gripe, rant, whatever that he thinks is wrong (in his mind). Just read the posts that are dripping with sarcasm (the smileys with the sarcastic eyes)...there's one here right now. I'd like to see a poll with how many people that have stopped or won't post after seeing him in action! If he could just answer or reply without the sarcasm that would be far less tiring!

O.K. I'm done..yeah I know use the ignore button, go ahead bring it on...I'm done.

 

[funeral979]

O.K. I have to ask..if this sentence is true then why is Nifty allowed to tell people what they can and/or cannot post? Everyone on here knows that if anyone wants to rant, rave, scream, it seems there is a "Nifty list" that you have to abide by. Nothing should be said bad about Club World, Inetbet, 3Dice (and probably a couple of others) or you will be challenged for having an opinion, gripe, rant, whatever that he thinks is wrong (in his mind). Just read the posts that are dripping with sarcasm (the smileys with the sarcastic eyes)...there's one here right now. I'd like to see a poll with how many people that have stopped or won't post after seeing him in action! If he could just answer or reply without the sarcasm that would be far less tiring!

O.K. I'm done..yeah I know use the ignore button, go ahead bring it on...I'm done.

How come we can no longer nominate posts?

If any such posts deserves it in the past 6 months, this has to be it.

You pretty much summed up how I feel about Casinomeister this year.....and yeah I no longer post because....well you know

 

[just play]

No offense but telling forum members what they can and cannot post is a task for the management and moderators of this site, not the general membership of which you are part.

Furthermore, cross-checking your story and digging for the facts is only "badgering" if you've got something to hide. Given that you've misrepresented yourself and your situation more than once since this began I believe that Nifty, or anyone else for that matter, is more than justified in pressing you on the details.

If you don't like someone's posts then ignore them or, if the situation is extreme, Report it to Bryan or one of the mods. Telling them to piss off, however you might choose to word it, is not an acceptable alternative.

No offense taken to the first paragraph, but HUGE offense taken to "Given that you've misrepresented yourself and your situation more than once since this began" could you please point out where?

Max are you pertaining to this...Hi Keri
If you want to cancel the withdrawal and re-request minus $200 that is fine
It will not affect the withdrawal time once we have received your docs. First withdrawal was 5pm Sunday evening...I cancelled and re-requested withdrawals because of this statement. Please explain what it means? Maybe I'm reading it wrong? I am happy Emily came in and explained things, but no one has explained that paragraph by the cashier. I had an ongoing withdrawal since Sunday, or since docs were received, a withdrawal was always in the cashier, always, except the 30 seconds it took to reverse and re-request.

Also I did not tell anyone to piss off, why do people keep trying to put words in my mouth?

Chayton...Golumpkis are stuffed cabbage...hamburg, rice, egg, onion rolled into cabbage leaves baked in oven.

 

[ericlee]

They can't give you that. No business truly can. Even taco bell couldn't say you will be out with your order in 4 minutes. You know why? Crap happens....they get to busy, some employee's drop the ball, short handed etc...

many years ago i worked at taco bell and they have a policy of having the order made no more then 90 seconds after taken from the drive-thru. but we are not talking about fast food, online casino total different story.

op if i may ask how much was your withdraw for?

 

[Larsenne]

Yes, there is something to it

O.K. I have to ask..if this sentence is true then why is Nifty allowed to tell people what they can and/or cannot post? Everyone on here knows that if anyone wants to rant, rave, scream, it seems there is a "Nifty list" that you have to abide by. Nothing should be said bad about Club World, Inetbet, 3Dice (and probably a couple of others) or you will be challenged for having an opinion, gripe, rant, whatever that he thinks is wrong (in his mind). Just read the posts that are dripping with sarcasm (the smileys with the sarcastic eyes)...there's one here right now. I'd like to see a poll with how many people that have stopped or won't post after seeing him in action! If he could just answer or reply without the sarcasm that would be far less tiring!

O.K. I'm done..yeah I know use the ignore button, go ahead bring it on...I'm done.

Yes. There is something to it.

L'arsenne

 

[just play]

many years ago i worked at taco bell and they have a policy of having the order made no more then 90 seconds after taken from the drive-thru. but we are not talking about fast food, online casino total different story.

op if i may ask how much was your withdraw for?

Sure...$2171

 

[PNEFOREVER2]

The OP wasn't "having an opinion" about the issue...they were stating straight up that inetbet were using stalling tactics because they weren't paid in 24 hours. If you make wild accusations, then yes....you do need to be prepared to defend yourself.

Was that ok behaviour from InetBet or not. Yes or no?

Yes. The casino asked for updated docs which is their right and is common practice, and this caused a slight delay in sending the funds. Based on what the OP said, they responded to all emails and assisted wherever possible.

Incorrect.

Hi all,



I'm wondering why accredited casinos have the ability to use stall tactics? Everyone on this forum would be all over a non-accredited casino for stalling wouldn't they? I haven't been here in a while and really didn't want to post, but I feel others should know about this, just because they are accredited it doesn't mean they don't use stalling tactics, no reply to emails, etc.



I made a cashout at iNetBet Sunday evening a bit before 5pm, Monday morning comes a little before 11am so I shoot off an email to see how my withdrawal is coming. iNetBet to me was never known to take their time paying. Not long after I receive an email from the cashier saying I had to fill out another form and send it to them. I'm wondering why after 18 hours I am just finding this out, also a few days prior I was asking about a wire transfer to deposit, and the support person suggested I use Overnight Express, (he thought I was asking about a withdrawal) and at no time did he mention, by the way you will have to fill out a document again and send it to us.



I get the document, have problems printing it out, yes I am a computer moron and have no problem saying that, so I shoot off an email to the cashier if she could help me, maybe copy it and send it to my email, because I couldn't get it to print. After an hour and half I figured it out, at no time did the cashier reply to help me, when earlier and always they reply within 15 minutes or so.



Noon time Monday morning they get my document, so I'm thinking to myself ok they will pay today sometime. Nope. Later that day I shoot off an email to see if they contact me telling me they received my documents, how would I know if they did? No reply again, I wait...a while later I receive an email saying it takes time to approve documents and I should have patience (that they already have mind you, why would I request overnight express if I moved or changed anything) 6pm Monday night I receive an email saying my docs were approved, and they will process within 24 hours. WHAT??? I have already waited 24 hours since my withdrawal, but whatever, iNetBet isn't slow to pay.



Well now it's 7:30pm Tuesday night with no payment? Oh and no reply to my previous email I sent at 6:30. Remember they ALWAYS reply within 15 minutes, well the the questions they want to answer I assume. My last email from them was a little before 2pm this afternoon saying "your withdrawal is with the accounts team and will be processed shortly once it reaches the front of the queue". Hello, I cashed out Sunday evening at 5pm and I'm not even at the front of the queue?



If you got this far...why do we have to adhere to every little rule and they don't...it says on their homepage processed within 24 hours, shouldn't it really say "We will pay you whenever we feel like it"? Seriously, if they have it written in their casino website shouldn't they follow their own rules? If I take a bonus with only certain slots and play another slot by accident I get penalized, money taken away, etc...why should it be any different for them? I read all over this forum "you have to read ALL the t&c's". Why should we have to abide by every rule if they don't?

Apologies-not too sure how to quote part of a post only.

 

[ericlee]

Sure...$2171

congratz, and even though i don't agree with everything you have said I do disagree with nifty and his attitude towards people who dare to question, complain, etc about a given casino.

nifty you really do need to back off some people around here, nothing personal but you come off as a smug *-*@% alot of the times. If you wanna defend company's all day long then go be a lawyer for exon mobile or something, but it's probably a little harder to get a law degree then it is to be a keyboard warrior.

again nothing personal but your comments to peoples post rub alot of us the wrong way.

 

[just play]

Incorrect.

Well now it's 7:30pm Tuesday night with no payment? Oh and no reply to my previous email I sent at 6:30. Remember they ALWAYS reply within 15 minutes, well the the questions they want to answer I assume.

Or when I had a problem getting the document printed. I emailed for help, no one replied, but I wasn't too concerned because I was the moron who couldn't figure it out...lol..but that was another time they didn't reply.

Not directed at you pneforever obviously....I wish people would understand I like iNetBet, I will probably still play there, this situation just didn't sit well with me. Like others have said they always pay promptly and I can't think of another situation off the top of my head with them being tardy or nonpay with me. I was only going on the advice by the cashier about if it would be ok for me to cancel and re-request withdrawals. So why would this even be an issue? I am still waiting for someone to tell me what that paragraph the cashier wrote to me means. That seems to be the big and only to quote Max "misrepresented" here, and I wasn't misrepresenting anything! I gave times, what was said, basically the facts.

Could I have worded my post differently? Sure. I wrote how I write, not how someone wants me to write. I think how I think, not how someone wants me to think. I am my own person, and will never change just to please other people. There is no use going around in circles, people have their own opinions and thoughts, and that's perfectly fine.