Resolved iNetBet: stalling or normal processing times?

[just play]

Hi all,



I'm wondering why accredited casinos have the ability to use stall tactics? Everyone on this forum would be all over a non-accredited casino for stalling wouldn't they? I haven't been here in a while and really didn't want to post, but I feel others should know about this, just because they are accredited it doesn't mean they don't use stalling tactics, no reply to emails, etc.



I made a cashout at iNetBet Sunday evening a bit before 5pm, Monday morning comes a little before 11am so I shoot off an email to see how my withdrawal is coming. iNetBet to me was never known to take their time paying. Not long after I receive an email from the cashier saying I had to fill out another form and send it to them. I'm wondering why after 18 hours I am just finding this out, also a few days prior I was asking about a wire transfer to deposit, and the support person suggested I use Overnight Express, (he thought I was asking about a withdrawal) and at no time did he mention, by the way you will have to fill out a document again and send it to us.



I get the document, have problems printing it out, yes I am a computer moron and have no problem saying that, so I shoot off an email to the cashier if she could help me, maybe copy it and send it to my email, because I couldn't get it to print. After an hour and half I figured it out, at no time did the cashier reply to help me, when earlier and always they reply within 15 minutes or so.



Noon time Monday morning they get my document, so I'm thinking to myself ok they will pay today sometime. Nope. Later that day I shoot off an email to see if they contact me telling me they received my documents, how would I know if they did? No reply again, I wait...a while later I receive an email saying it takes time to approve documents and I should have patience (that they already have mind you, why would I request overnight express if I moved or changed anything) 6pm Monday night I receive an email saying my docs were approved, and they will process within 24 hours. WHAT??? I have already waited 24 hours since my withdrawal, but whatever, iNetBet isn't slow to pay.



Well now it's 7:30pm Tuesday night with no payment? Oh and no reply to my previous email I sent at 6:30. Remember they ALWAYS reply within 15 minutes, well the the questions they want to answer I assume. My last email from them was a little before 2pm this afternoon saying "your withdrawal is with the accounts team and will be processed shortly once it reaches the front of the queue". Hello, I cashed out Sunday evening at 5pm and I'm not even at the front of the queue?



If you got this far...why do we have to adhere to every little rule and they don't...it says on their homepage processed within 24 hours, shouldn't it really say "We will pay you whenever we feel like it"? Seriously, if they have it written in their casino website shouldn't they follow their own rules? If I take a bonus with only certain slots and play another slot by accident I get penalized, money taken away, etc...why should it be any different for them? I read all over this forum "you have to read ALL the t&c's". Why should we have to abide by every rule if they don't?

 

[Nifty29]

Hi all,



I'm wondering why accredited casinos have the ability to use stall tactics? Everyone on this forum would be all over a non-accredited casino for stalling wouldn't they? I haven't been here in a while and really didn't want to post, but I feel others should know about this, just because they are accredited it doesn't mean they don't use stalling tactics, no reply to emails, etc.



I made a cashout at iNetBet Sunday evening a bit before 5pm, Monday morning comes a little before 11am so I shoot off an email to see how my withdrawal is coming. iNetBet to me was never known to take their time paying. Not long after I receive an email from the cashier saying I had to fill out another form and send it to them. I'm wondering why after 18 hours I am just finding this out, also a few days prior I was asking about a wire transfer to deposit, and the support person suggested I use Overnight Express, (he thought I was asking about a withdrawal) and at no time did he mention, by the way you will have to fill out a document again and send it to us.



I get the document, have problems printing it out, yes I am a computer moron and have no problem saying that, so I shoot off an email to the cashier if she could help me, maybe copy it and send it to my email, because I couldn't get it to print. After an hour and half I figured it out, at no time did the cashier reply to help me, when earlier and always they reply within 15 minutes or so.



Noon time Monday morning they get my document, so I'm thinking to myself ok they will pay today sometime. Nope. Later that day I shoot off an email to see if they contact me telling me they received my documents, how would I know if they did? No reply again, I wait...a while later I receive an email saying it takes time to approve documents and I should have patience (that they already have mind you, why would I request overnight express if I moved or changed anything) 6pm Monday night I receive an email saying my docs were approved, and they will process within 24 hours. WHAT??? I have already waited 24 hours since my withdrawal, but whatever, iNetBet isn't slow to pay.



Well now it's 7:30pm Tuesday night with no payment? Oh and no reply to my previous email I sent at 6:30. Remember they ALWAYS reply within 15 minutes, well the the questions they want to answer I assume. My last email from them was a little before 2pm this afternoon saying "your withdrawal is with the accounts team and will be processed shortly once it reaches the front of the queue". Hello, I cashed out Sunday evening at 5pm and I'm not even at the front of the queue?



If you got this far...why do we have to adhere to every little rule and they don't...it says on their homepage processed within 24 hours, shouldn't it really say "We will pay you whenever we feel like it"? Seriously, if they have it written in their casino website shouldn't they follow their own rules? If I take a bonus with only certain slots and play another slot by accident I get penalized, money taken away, etc...why should it be any different for them? I read all over this forum "you have to read ALL the t&c's". Why should we have to abide by every rule if they don't?

So, in a nutshell, your complaint goes:

1. You cashed out at 5pm Sunday

2. You emailed to ask where your money was at 11am Monday

3. You received a reply shortly after requesting updated documents

4. You email them Monday afternoon asking where your money was again

5. Inetbet emails you at 6pm Monday stating your docs are approved and you will be paid in 24 hours.

6. Inetbet informs you at 2pm Tuesday that your withdrawal will be sent as soon as it reaches the front of the queue.

7. You post here at 7:30pm Tuesday because you haven't received your funds.


You didn't state which method of withdrawal you requested, but I assume it's bankwire or cheque? In this case, they probably send one batch per day to their processor so I assume you probably just missed the previous day's batch.

Based on what you posted, the only "stalling" was Inetbet asking you to provide updated documents, which they approved within hours of receiving and have promised to pay ASAP.....and you will find this will happen.

Just about everyone is being asked to provide updated documents lately, so I don't see the problem.

Sorry, but the only problem I see here is gross impatience on your part. Almost every casino has a "queue" for withdrawals.

It sounds like a rant for no other reason than to discredit a good operator and/or possibly bully them into paying you faster.

Which "terms and conditions" did they break BTW? I notice you broke one here, namely that you should contact the Rep here before posting complaints to allow them to investigate.....an Accredited casino should at least be allowed that opportunity.

You also have to keep in mind that (AFAIK) Inetbet operates out of the UK and hence their business hours are different. Just because it is 4pm where you are, doesn't mean the cashiers are in the office. Very few casinos have cashier staff available 24/7.

An accredited casino takes one day longer than usual to pay and they get lambasted. Sheesh.

 

[just play]

You didn't state which method of withdrawal you requested, but I assume it's bankwire or cheque? In this case, they probably send one batch per day to their processor so I assume you probably just missed the previous day's batch.

Based on what you posted, the only "stalling" was Inetbet asking you to provide updated documents, which they approved within hours of receiving and have promised to pay ASAP.....and you will find this will happen.

Just about everyone is being asked to provide updated documents lately, so I don't see the problem.

Sorry, but the only problem I see here is gross impatience on your part. Almost every casino has a "queue" for withdrawals.

It sounds like a rant for no other reason than to discredit a good operator and/or possibly bully them into paying you faster.

Which "terms and conditions" did they break BTW? I notice you broke one here, namely that you should contact the Rep here before posting complaints to allow them to investigate.....an Accredited casino should at least be allowed that opportunity.

You also have to keep in mind that (AFAIK) Inetbet operates out of the UK and hence their business hours are different. Just because it is 4pm where you are, doesn't mean the cashiers are in the office. Very few casinos have cashier staff available 24/7.

An accredited casino takes one day longer than usual to pay and they get lambasted. Sheesh.

This will be the one and only time I will reply to you...you will not goad me like you do to just about everyone on this forum, including me months ago.

The withdrawal method was overnight express, I thought I wrote that. They didn't simply ask me to provide documents, I never would have known if I hadn't emailed. I know about the queue, I have been gambling for years. They broke their own t&c's saying they pay within 24 hours, they haven't. It's not gross impatience, it's wondering why they can payout a player whenever they feel like it, not comply with their own website.

I'm sorry but I am putting you on ignore so I can consentrate on other replies.

 

[Nifty29]

This will be the one and only time I will reply to you...you will not goad me like you do to just about everyone on this forum, including me months ago.

The withdrawal method was overnight express, I thought I wrote that. They didn't simply ask me to provide documents, I never would have known if I hadn't emailed. I know about the queue, I have been gambling for years. They broke their own t&c's saying they pay within 24 hours, they haven't. It's not gross impatience, it's wondering why they can payout a player whenever they feel like it, not comply with their own website.

I'm sorry but I am putting you on ignore so I can consentrate on other replies.

Cool, just ignore away.

I guess it saves you from trying to justify your accusations, which you clearly cannot.

Everyone here knows that Inetbet pays in hours not days, except for the odd case like yours when docs are required. No, they didn't request them because you didn't give them time to request them, because you were badgering them for your money before even 24 hours had passed......another example of the gross impatience I mentioned.

I'm not "goading" you. I'm asking you to justify taking shots at Inetbet in a public forum for no good reason, and to this point you haven't come close. Stop using any previous personal attacks upon me from you as a cop out and consentrate on the topic at hand.

Can you point to the part in the terms and conditions where it explicitly states all withdrawals will be paid within 24 hours with no exceptions?

 

[oldtrvlagt]

IMHO what it boils down to is communication. In these turbulent times U.S. players in particular want to be able to communicate with their casino of choice. If "just play" hadn't emailed Inet how long would it have taken? The only form of communication is email, if that breaks down, then what? Quite honestly, I haven't deposited anywhere in months and don't plan on it. After my recent fiasco with Rushmore (still waiting on a withdrawal from June 12th) I have given up totally on online gambling.

"just play", good luck and hope you get your withdrawal shortly

 

[Rebel2k5]

Cool, just ignore away.

I guess it saves you from trying to justify your accusations, which you clearly cannot.

Everyone here knows that Inetbet pays in hours not days, except for the odd case like yours when docs are required. No, they didn't request them because you didn't give them time to request them, because you were badgering them for your money before even 24 hours had passed......another example of the gross impatience I mentioned.

I'm not "goading" you. I'm asking you to justify taking shots at Inetbet in a public forum for no good reason, and to this point you haven't come close. Stop using any previous personal attacks upon me from you as a cop out and consentrate on the topic at hand.

Can you point to the part in the terms and conditions where it explicitly states all withdrawals will be paid within 24 hours with no exceptions?

Ah, the typical "e-thug".

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

 

[just play]

IMHO what it boils down to is communication. In these turbulent times U.S. players in particular want to be able to communicate with their casino of choice. If "just play" hadn't emailed Inet how long would it have taken? The only form of communication is email, if that breaks down, then what? Quite honestly, I haven't deposited anywhere in months and don't plan on it. After my recent fiasco with Rushmore (still waiting on a withdrawal from June 12th) I have given up totally on online gambling.

"just play", good luck and hope you get your withdrawal shortly

Yes it is very hard to only have email to contact them with. But like I said, they always reply to me within 15 minutes. That was my main concern...if I hadn't emailed to say "how's my withdrawal coming" I never would have known about re-sending documents, which I had no problems with, well except not being able to figure it out...lol.

I want to make clear...this was NO WAY to smear or whatever word anyone wants to use an accredited casino, I just thought it was strange for them to take so long to pay, (still haven't been paid btw) I have never found them to be tardy with payouts. I was honestly wondering if others thought this was a stalling tactic, I haven't been around here in a while, haven't been keeping up with the "stallers" and "non-stallers" haha.

I would have just appreciated a reply that said you will be paid (insert time here)

Good luck to you as well with your withdrawal.

 

[jod5413]

Ah, the typical "e-thug".

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

Oh for Heaven Sake! There is nothing less exciting than a hard ass. It's caused by walking around with your head up your ass too often. Just thought I would let you know so you could pull it out for air.

 

[Nifty29]

IMHO what it boils down to is communication. In these turbulent times U.S. players in particular want to be able to communicate with their casino of choice. If "just play" hadn't emailed Inet how long would it have taken? The only form of communication is email, if that breaks down, then what? Quite honestly, I haven't deposited anywhere in months and don't plan on it. After my recent fiasco with Rushmore (still waiting on a withdrawal from June 12th) I have given up totally on online gambling.

"just play", good luck and hope you get your withdrawal shortly

We can assume from other threads on the subject that the casino would have requested the docs when they came to process the withdrawal, which would have been within 24 hrs as always. The OP didn't bother to wait that long.

Where was the communication breakdown? The cashier can't answer emails if they aren't there surely? Nobody expects them to be there 24/7....and what's with emailing about a cashout when it hasn't even been 24 hrs? No wonder the cashier takes time to respond if they get unreasonable requests like that all the time.

I don't see how phone etc would help if they aren't there to answer it.

The OP should have contacted the rep before posting. It's an expectation upon us as members.

Sorry, but saying "I wasn't smearing them" etc when the thread is all about inetbet deliberately stalling on a payout doesn't wash. The OP was obviously angry and impatient and decided to use the forum to let it loose....which wouldn't matter so much if they weren't calling a business' reputation into question.

If the OP said " Does anyone know how long inet takes to approve docs and pay?", it would have shown that they were genuinely wanting some information as they claim.

 

[Cleveland]

This will be the one and only time I will reply to you...you will not goad me like you do to just about everyone on this forum, including me months ago.

The withdrawal method was overnight express, I thought I wrote that. They didn't simply ask me to provide documents, I never would have known if I hadn't emailed. I know about the queue, I have been gambling for years. They broke their own t&c's saying they pay within 24 hours, they haven't. It's not gross impatience, it's wondering why they can payout a player whenever they feel like it, not comply with their own website.

I'm sorry but I am putting you on ignore so I can consentrate on other replies.

I think he just doesn't understand why you are so frustrated with a casino you know has been good to you (as you pointed out in your post). They drop the ball (as you see it) this one time that you point out and you're all over them.

I would be pissed at not being notified by the casino as you were but everything else is ok. If you read so many of the complainant post here many of them are ending well, and many players are still playing at the same casino's they complained about.

You're in the US so problems should be expected with payouts.

 

[Cleveland]

Ah, the typical "e-thug".

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

O really? Please spare me the ... as you put it the "e-thug" act.

 

[Cleveland]

I would have just appreciated a reply that said you will be paid (insert time here)

They can't give you that. No business truly can. Even taco bell couldn't say you will be out with your order in 4 minutes. You know why? Crap happens....they get to busy, some employee's drop the ball, short handed etc...

At least give them half a chance. You emailed them 11 freaking hours after you requested. As someone pointed out we don't know what they would have emailed you if you would have gave it more time. Maybe they would have said "hey we need these docs, sorry we didn't inform you sooner." I'm guessing probably not but the point is you should have gave it time and contacted the rep via pm here.

 

[Diane]

Hi all,



I'm wondering why accredited casinos have the ability to use stall tactics? Everyone on this forum would be all over a non-accredited casino for stalling wouldn't they? I haven't been here in a while and really didn't want to post, but I feel others should know about this, just because they are accredited it doesn't mean they don't use stalling tactics, no reply to emails, etc.

<snipped rest of long post>

My best advice is to just take a deep breath, let it out, and relax. Life is tough for us here in the US and you have not experienced unreasonable delays. Yes, communication could always be better, faster, pro-active etc. but it's just not there at most online casinos. This is not a casino I would be worried about at this time, their reputation is solid and all I have had personally is good experience with them.

You will be fine it just is taking longer than you wanted or anticipated. Be sure to post and let us all know when you do receive your money. It is always good to hear the end of the story.

Diane

 

[chuchu59]

On the withdrawals front, my only beef with Inet is that they asked for security docs out of the blue after I asked for a w/d when I won a RJ. However,I am usually happy with their cashier and they process withdrawals even on weekends. In fact, I just got one this Sunday, less than 24 hours after requesting it, I have been spoiled a bit and expect each and every xashout to arrive at my ecocard account in the blink of an eye. So, whenever it takes slightly longer than that, I start wondering why it takes so long. The way I see it, it is highly unlikely they will stall your cashouts unless the amount is extraordinarily large relative to the size of your average deposits. They wont risk their reputation on their biggest strength ie speedy cashouts.

 

[maxd]

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

Please re-read the Forum Rules: threatening forum members is unacceptable and could well get you booted off the site:

"1.1 - No "Flaming": Please do not post any messages that harass, insult, belittle, threaten or flame another member or guest. Abusive behavior will not be tolerated and your account may be suspended. Please refrain from potty mouth language." (http://www.casinomeister.com/forums/faq.php?faq=forumrules#faq_general_posting_rules)

I want to make clear...this was NO WAY to smear or whatever word anyone wants to use an accredited casino, I just thought it was strange for them to take so long to pay ....

Given that your purpose was not to smear the casino your choice of titles for the thread, "Stalling tactics from iNetBet", seems inappropriate since that is exactly what it does. I've taken the liberty of changing that to something more in keeping wth your stated purpose.

 

[chuchu59]

Ah, the typical "e-thug".

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

This post smacks of cowardice stemming from hiding behind a computer screen. If you dared to say it in the real world you would be nabbed by the police in no time.

 

[missmichelle]

I ran into a little delay with my last cashout with them. I had to resend documents and I got a little irritated. I contacted them through the PM system and spoke with Emily. First let me say when I contacted them even though I was slightly irritated I didn't rant and rave. Emily spoke with me and did remind me that with the US situation they do need to make sure they have the correct info on file. Too many things going missing and causing even more trouble. Once we got it taken care of everything went just as smooth as usual. I do believe they are doing the best they can and will continue to do so.

Michelle

 

[Larsenne]

Discussion to evolution of online gaming

Dear Members.

The issue about withdrawal times that OP has stated is interesting maybe more in the general way than in the specific way.

For the first: We must let people have thoughts about accredited casinos. Hopefully the discussions are about them and not about the non accredited whose business are doubtful anyway, and actually a waste of time.

Only when we question the business in which we are customers, the business has to listen to us and make the service better.

If online gambling should make an evolution to be an alternative to landbased gambling, when the coins actually pay out in real time the pay out service should improve even better than today.

And actually it is possible today already.

One member here stated:" Nobody expect them to be there 24/7 (at the cashier)". That thought is not from a customers perspective. I would like the casinos to improve the service. If they are opened 24/7 and I can desposit 24/7, that would be an improvement to cash out 24/7, and there are a few casinos that can do that already.

Personally I play at casinos that pay, and pay me as fast as possible. I like to have my winnings.

Why can one playtech casino pay within 1 hour to Neteller, when others take 4 days to pay?
Why can one RTG casino pay instantly when others pay within 48 hours, within 5 days, within 10 days?
Why is there always problem with processors considering withdrawals but never with deposits?

As I stated before, this is not against InetBet, that I consider a good casino. But even good casinos can improve. And let the discussion be alive so that we all players can get even better service.

(Withdrawal times mentioned are for non US players. I know there is problems that the casinos can not do anything about.)

Regards

L'arsenne

 

[Casinomeister]

Ah, the typical "e-thug".

Where at in Australia are you? I have some friends around the Sydney area, I would love to see if you are as tough as you play here on these forums.

72 hour time out. Someone didn't get the memo
http://www.casinomeister.com/forums...44984-flaming-mobbing-harassment-members.html

 

[Nate]

Again... Flaming in a thread, someone else banned. And where does it start..... Anyone care to guess what the catalyst for all these bust ups are?

Ah well...

Nate