Hi all,
I'm wondering why accredited casinos have the ability to use stall tactics? Everyone on this forum would be all over a non-accredited casino for stalling wouldn't they? I haven't been here in a while and really didn't want to post, but I feel others should know about this, just because they are accredited it doesn't mean they don't use stalling tactics, no reply to emails, etc.
I made a cashout at iNetBet Sunday evening a bit before 5pm, Monday morning comes a little before 11am so I shoot off an email to see how my withdrawal is coming. iNetBet to me was never known to take their time paying. Not long after I receive an email from the cashier saying I had to fill out another form and send it to them. I'm wondering why after 18 hours I am just finding this out, also a few days prior I was asking about a wire transfer to deposit, and the support person suggested I use Overnight Express, (he thought I was asking about a withdrawal) and at no time did he mention, by the way you will have to fill out a document again and send it to us.
I get the document, have problems printing it out, yes I am a computer moron and have no problem saying that, so I shoot off an email to the cashier if she could help me, maybe copy it and send it to my email, because I couldn't get it to print. After an hour and half I figured it out, at no time did the cashier reply to help me, when earlier and always they reply within 15 minutes or so.
Noon time Monday morning they get my document, so I'm thinking to myself ok they will pay today sometime. Nope. Later that day I shoot off an email to see if they contact me telling me they received my documents, how would I know if they did? No reply again, I wait...a while later I receive an email saying it takes time to approve documents and I should have patience (that they already have mind you, why would I request overnight express if I moved or changed anything) 6pm Monday night I receive an email saying my docs were approved, and they will process within 24 hours. WHAT??? I have already waited 24 hours since my withdrawal, but whatever, iNetBet isn't slow to pay.
Well now it's 7:30pm Tuesday night with no payment? Oh and no reply to my previous email I sent at 6:30. Remember they ALWAYS reply within 15 minutes, well the the questions they want to answer I assume. My last email from them was a little before 2pm this afternoon saying "your withdrawal is with the accounts team and will be processed shortly once it reaches the front of the queue". Hello, I cashed out Sunday evening at 5pm and I'm not even at the front of the queue?
If you got this far...why do we have to adhere to every little rule and they don't...it says on their homepage processed within 24 hours, shouldn't it really say "We will pay you whenever we feel like it"? Seriously, if they have it written in their casino website shouldn't they follow their own rules? If I take a bonus with only certain slots and play another slot by accident I get penalized, money taken away, etc...why should it be any different for them? I read all over this forum "you have to read ALL the t&c's". Why should we have to abide by every rule if they don't?
I'm wondering why accredited casinos have the ability to use stall tactics? Everyone on this forum would be all over a non-accredited casino for stalling wouldn't they? I haven't been here in a while and really didn't want to post, but I feel others should know about this, just because they are accredited it doesn't mean they don't use stalling tactics, no reply to emails, etc.
I made a cashout at iNetBet Sunday evening a bit before 5pm, Monday morning comes a little before 11am so I shoot off an email to see how my withdrawal is coming. iNetBet to me was never known to take their time paying. Not long after I receive an email from the cashier saying I had to fill out another form and send it to them. I'm wondering why after 18 hours I am just finding this out, also a few days prior I was asking about a wire transfer to deposit, and the support person suggested I use Overnight Express, (he thought I was asking about a withdrawal) and at no time did he mention, by the way you will have to fill out a document again and send it to us.
I get the document, have problems printing it out, yes I am a computer moron and have no problem saying that, so I shoot off an email to the cashier if she could help me, maybe copy it and send it to my email, because I couldn't get it to print. After an hour and half I figured it out, at no time did the cashier reply to help me, when earlier and always they reply within 15 minutes or so.
Noon time Monday morning they get my document, so I'm thinking to myself ok they will pay today sometime. Nope. Later that day I shoot off an email to see if they contact me telling me they received my documents, how would I know if they did? No reply again, I wait...a while later I receive an email saying it takes time to approve documents and I should have patience (that they already have mind you, why would I request overnight express if I moved or changed anything) 6pm Monday night I receive an email saying my docs were approved, and they will process within 24 hours. WHAT??? I have already waited 24 hours since my withdrawal, but whatever, iNetBet isn't slow to pay.
Well now it's 7:30pm Tuesday night with no payment? Oh and no reply to my previous email I sent at 6:30. Remember they ALWAYS reply within 15 minutes, well the the questions they want to answer I assume. My last email from them was a little before 2pm this afternoon saying "your withdrawal is with the accounts team and will be processed shortly once it reaches the front of the queue". Hello, I cashed out Sunday evening at 5pm and I'm not even at the front of the queue?
If you got this far...why do we have to adhere to every little rule and they don't...it says on their homepage processed within 24 hours, shouldn't it really say "We will pay you whenever we feel like it"? Seriously, if they have it written in their casino website shouldn't they follow their own rules? If I take a bonus with only certain slots and play another slot by accident I get penalized, money taken away, etc...why should it be any different for them? I read all over this forum "you have to read ALL the t&c's". Why should we have to abide by every rule if they don't?