Casino Complaint iNetBet Casino

petrw111

Banned User
Joined
Oct 23, 2010
Location
Germany
Hi,

iNetBet Casino do not pay me.
From July 27, I'm trying to get money from iNetBet.

I have sent them Passport, Fax Back Form, utility bill; they requested one more utility bill, I sent; they requested Neteller screenshots - I sent. but withdrawal were not proceed.

9 days ago they wrote me the email:
Petr,

Your account is currently under investigating by our fraud team. The team will contact you once their investigation is complete.

If there is anything else we can help you with please let us know.


When I have asked to explain, I got another answer:
Dear Petr,

Thanks for your mail.

As we said, your account is current under investigation relating to a string of fraudulent accounts opened using fraudulent docs. There are many aspects linking the account, hence the investigation by our accounts team.

Please could you therefore forward us a second piece of photographic identification which carries your signature, such as your drivers license?

If there is anything else we can help you with please let us know.

Regards,


Now they want another documents I don't have. It is 3 months after the withdrawal.

I think they just don't want pay me.

Please help.
 
iNetBet Problem

Hi,

My problem related to iNetBet casino.

Account ID xxxxx

I made first casino deposit on September 27, for total sum of $400.
The bonus casino promoted equals to 50%. So it is $200.

After meeting wagering requirements my balance was $1191.

On October 18, I have sent them documents they required:
ID
Fax Back
Utility Bill
On October 19 they wanted fixed Fax Back form and one more Utility Bill. And at the same day I have sent them the documents.

On October 21, they wrote me:
Your documents are being scrutinized by the accounts team.

They will contact you if they require more information, in the mean time your withdrawal cannot be processed.


After the date I have sent to them 9 emails, asking to explain why it takes so long and when the payment will be done. they answered only once on October 25 with the same text:
Your documents are being scrutinized by the accounts team.

They will contact you if they require more information, in the mean time your withdrawal cannot be processed.

For now 10 last days they do not answer my emails at all.


Why I need to spend so much time to get my money????
Why they do not response me?

I never met such attitude before.

If somebody can help, please help me.

Thank you
 
Last edited by a moderator:
It looks like they are "stalling". You have sent all the right documents, and provided the utility bill was less than 3 months old, they should have had enough to make a quick decision by now.

Clearly, they have NOT been able to do this, and are now "stalling" you because in all likelihood you have been placed "under investigation". This explains why there is this delay, but by "lying" to you because they are stalling for time, you see NO justifiable reason for simple verification to have taken this long, yet for nothing further to have been asked of you, nor evidence of meaningful progress from their side (such as payment).

Try to log in to the software. If your account is locked, you ARE under investigation for "fraud" without a doubt, and you can expect a lengthy delay.

You can now either contact the rep, or make a formal PAB. It is best NOT to inflame the issue by continuing to post more about this issue until you have exhausted the PAB process.

Many players get a good result through a PAB and a forum rep, despite endless efforts through normal channels having got them nowhere.
 
Isn't an ID card compulsory in Germany? This should give you TWO forms of ID. If you also have a driving license, you could send this too.

It seems another German player has a similar complaint, so clearly there IS something going on.

It looks like a number of German accounts are going to be affected by this, so a PAB is probably a good idea, even if only to let Max see what is going on, and come to an independent view on how the casino is handling this.

Rushmore were hit by a similar fraud some while back, and it was done through the use of fraudulent documents produced from illicit copies made from innocent holidaymakers who had entrusted "officials" with safe keeping of their passports. They may suspect the fraudsters involved with Rushmore are now trying the same trick with them, which makes passports alone questionable, since these are the documents that tend to be entrusted for safe keeping. I believe the Rushmore fraudsters had insiders working in hotels, who made copies of the passports of holidaymakers, and sold these on to the black market, where they were bought and "photoshopped" into passport JPEG files to fool casinos. Current technology has made this VERY easy, since most copiers nowdays are digital, and it is easy to get a JPEG file as a by product of making a copy, and store them on a flash drive that is itself easy to smuggle out of a business premises. Holders will get their passports back, and will have no clue what has happened.

Have YOU been on holiday recently, and had any cause to hand your passpoort over to anyone, be it a hotel rep, or a hire company wanting it as "security" on something like a jet ski, or a car. If you cannot see your passport, you have no way of knowing that it is not being copied, or misused in any other way.

This could even have happened a few years ago, by the same criminals that sourced fake passports for the Rushmore fraud.
 
FWIW this player (petrw111) had requested their withdrawal almost four (4) months ago and completely ignored multiple requests for a completed fax back until the day they posted here. The documents that were supplied turn out to be highly suspect and linked to other suspected fraudsters. The financial processor involved has subsequently verified that there was fraudulent activity.

The casino has good reason to be suspicious of the circumstances in this case. That fact that the OP has not filed a Pitch-A-Bitch doesn't help their situation much either.

PS. threads merged since the players have been identified as being directly linked.
 
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Two "one post wonders" with similar issues, and no PAB forthcoming. It does look like this is the "Rushmore fraud" scenario all over again. Fake IDs are easily available, and are generated from GENUINE profiles that will check out. Rushmore ended up sending investigators to the players' addresses to ensure the GENUINE owners of the ID being used were the ones playing on the account.

Merging these two issues into one thread has made the connection much clearer now.
 
Two "one post wonders" with similar issues....

Apparently this is part of a major fraud ring bust so there's good reason to expect we'll be seeing more of the same. :rolleyes:
 
Apparently this is part of a major fraud ring bust so there's good reason to expect we'll be seeing more of the same. :rolleyes:

I just hope iNetBet handle the cases better than Rushmore, and accept that there WILL be innocent players caught up in this, maybe because it is their details that the fraudsters have stolen, and are now using.
 
There must be more to this story....

I have never found InetBet to be unfair. There is more to this story I am sure.
 
i also doubt that a genuine player will be shafted by inetbet. Some years ago my acct was hacked into and a cash bonus withdrawn to a fake moneybookers acct. (the reason I won't use moneybookers any more)

Inet refunded the money to me within the hour from when i raised it and started an investigation with moneybookers and techs at RTG.

The correction was faster than a ot of casino's standard cashout.

Cheers
Colly
 
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Very interesting

Hello Max,

I don't know what kind of information you got from iNetBet casino. But all is incorrect.

The facts are:
1. I made first casino deposit on September 27, for total sum of $400. I posted the message here on November 4th .
Is it 4 months from the date I made a withdrawal as you wrote?
2. I sent all documents on October 19. It was next day after they asked another Fax-Back. They never asked additional documents after the date. You wrote: ...and completely ignored multiple requests for a completed fax back until the day (my note: the day I posted here was November 4th - two weeks after I sent all documents to them.)
3. Why you merged two complaints? I kindly ask you to split it back and care my complaint.
4. I ask you to explain, what I should to do to remove all suspects and to get all my money.

Thank you
 
The facts are:
1. I made first casino deposit on September 27 ....
2. I sent all documents on October 19. It was next day after they asked another Fax-Back. ....
3. Why you merged two complaints? ....
4. I ask you to explain ....

  1. I was referring to petrw111. I don't know the dates for your case.
  2. See (1).
  3. As I said, the casino has strong indicators that you and petrw111 are linked. The financial processor has confirmed this. Basically you guys are operating together and as such it's one thread AFAIC.
  4. I believe I have, see above.
 
You wrote:I was referring to petrw111. I don't know the dates for your case.
If you mentioned me in your message, please insert the correct data, that belongs to my case. Otherwise please remove all references to me from your original post.

You wrote:As I said, the casino has strong indicators that you and petrw111 are linked. The financial processor has confirmed this. Basically you guys are operating together and as such it's one thread AFAIC.

Please explain how I linked to petrw111? Which financial processor?

And the most important questions: what I personally defrauded?
and which casino rule I broke?

Thank you
 
If you mentioned me in your message ....

As it happens I did not mention you in my original post. Nevertheless I have gone back to that post and made it perfectly clear I was referring to petrw111.

Please explain how I linked to petrw111? Which financial processor?

As you should know I am not at liberty to disclose or discuss the security information given to me by the casino. This is standard Casinomeister procedure, has been for years.

I'm sorry if you find that an inconvenience but I'm sure you know that "how linked?" and "what details?" are the first questions the real fraudsters ask because they want to know where they screwed up.

And the most important questions: what I personally defrauded? and which casino rule I broke?

Obviously we're talking about iNetBet here. Other than that see above.

Later: I should say this though: if you want your case examined in detail file a Pitch-A-Bitch. That process starts with the Pitch-A-Bitch FAQ.
 
I know I have been out of the loop for awhile but I have to go on record as saying that Inetbet is one of the most trusted casinos around, one of very few that pay within 24 hours.

There are those that would like to see live chat and or phone service but this is something I can live without as long as they continue to pay players in what is a fast fashion imo.

Inetbet being a multi million dollar company prolly has one hell of a security team in place to protect their interests and for that they can not be blamed.

I have complete faith in this casino as a player and afilliate, this is just my 2 cents about Inetbet, if the player was due money by Inetbet, they would have recieved it in less than a day or so.

Laurie
 
Yes, I agree Laurie. I too trust Inetbet. I have never had a problem that could not be resolved with them. They are one of the few places I still have installed, and play at.

I think if the original poster was honest in his post, don't you think he would have been back already posting how "innocent" he really is. And Rosto, if you really feel you have been screwed, do as Max says, file a PAB, let them investigate the situation. It may take a week or two, but Max and/or Bryan are fair. This might be the best route to in your case.

LH
 
Inetbet being a multi million dollar company prolly has one hell of a security team in place to protect their interests and for that they can not be blamed.

Laurie
It is no secret Inetbet (as well as other online gambling entities) have been setting up fusion centers through out the galaxy to fuse intelligence on fraudsters over the last decade. It has been rumored but of course per policy remains a mystery if these subject fraudsters have been actually detained at one of Inetbet's rumored world-wide detention centers.

Of course, the Inetbet fraudsters are maintaining their innocence as noted by the substanial international sales increase(s) in water hoses.:)
 
As it happens I did not mention you in my original post. Nevertheless I have gone back to that post and made it perfectly clear I was referring to petrw111.



As you should know I am not at liberty to disclose or discuss the security information given to me by the casino. This is standard Casinomeister procedure, has been for years.

That's ok.

I'm sorry if you find that an inconvenience but I'm sure you know that "how linked?" and "what details?" are the first questions the real fraudsters ask because they want to know where they screwed up.

I do not know what do YOU or iNETBET mean saying "linked". You and me now also linked, because you and me in touch.
What real fraudsters ask doesn't interest me.

Obviously we're talking about iNetBet here. Other than that see above.

I meant casino RULE not CASINO rule.
I want to know which rule, that described in iNetBet casino terms and conditions I personally broke.

I am a real player, deposited from my own money, played not restricted games. I provided all required documents - the casino doesn't say that something is missing. They just do not answer to my emails and do not pay me. That what I see.

If you want you can call me and we will speak. Do you speak German?
 
You are linked in ways that tie you to fraudsters, that's all I can and will say.

I don't handle cases over the phone. I need a 'paper' trail so email is it. If you want to discuss your case further (with me) file the PAB.

No I don't speak German. Bryan does though -- Casinomeister founder, head man and webmaster -- but he's on the road at the moment. He should be back in a week or two.
 
That's ok.



I do not know what do YOU or iNETBET mean saying "linked". You and me now also linked, because you and me in touch.
What real fraudsters ask doesn't interest me.



I meant casino RULE not CASINO rule.
I want to know which rule, that described in iNetBet casino terms and conditions I personally broke.

I am a real player, deposited from my own money, played not restricted games. I provided all required documents - the casino doesn't say that something is missing. They just do not answer to my emails and do not pay me. That what I see.

If you want you can call me and we will speak. Do you speak German?


Your resistance to suggestions that you PAB are making you look MORE suspect by the day. Unless you PAB, there can be no FORMAL investigation of this issue. When this happened with Rushmore, there WERE a number of innocent players wrongly accused, and they got justice by "playing by the book", and cooperating with attempts to help them.

As far as PAB is concerned, even seasoned members may find the process new to them.

You should also KEEP EVERYTHING you have regarding this issue, such as all the emails received, as well as the ones you sent. This provides a "paper trail" of what happened.

IF they believe your documents are fakes, they are NOT going to ask you for further items of documentation, which may also be fake. You now need to convince them that what you have already sent is genuine, and YOURS TO GIVE - i.e. you are not using somebody else's details to play at the casino, which is a SPECIFIC violation of the terms.

The "processor" is the intermediary between the account that you used to deposit with, and the casino. You can only use YOUR money at the casino, so any account used to deposit must be in YOUR name.

There is only so far casinos will go in explaining WHY a particular player has been "linked to fraud".

Innocent players tend to have been careless, perhaps playing on someone else's computer, or using someone else's account to deposit from. They can also be victims of a fraudster who has used their details to play online, and when the innocent player comes along, it looks like a duplicate account. Fraudsters do this because the chances that the ID they have stolen is from an online player are slim.

With "linking accounts", if you played from your friend's PC, you are "linked". If you both played the casino on the same PC, but then say you don't know each other, the casino has STRONG indications that you are both "up to something". Innocent players get caught up because they don't see this as an issue. Fraudsters get caught this way because they aren't very good at it:p
 
The biggest seemingly harmless risk you can take is if you do player to player transfers with ewallets.
Many casinos will lock you out and confiscate your winnings if you have a transfer history with anyone that plays the same bonus the same time. That of course also means that you usually use the same strategy. Ewallets happily give this information to casinos.

So if you have done player to player transfers make sure to keep proof (screenshots) of how you have funded your ewallet. If the initial funding has been done with a p2p transfer you are almost always screwed.
 
The biggest seemingly harmless risk you can take is if you do player to player transfers with ewallets.
Many casinos will lock you out and confiscate your winnings if you have a transfer history with anyone that plays the same bonus the same time. That of course also means that you usually use the same strategy. Ewallets happily give this information to casinos.

So if you have done player to player transfers make sure to keep proof (screenshots) of how you have funded your ewallet. If the initial funding has been done with a p2p transfer you are almost always screwed.

What about where players have transacted with someone without knowing they are players? eWallets are not JUST for gambling, they are for other things too.

Neteller, for instance, is marketing it's upgraded P2P facility to customers, and had a "marketing push" recently to promote it. How many players know to steer clear of P2P where they use their eWallet for gambling?

It would be better to use something like PayPal for P2P, and keep their gambling eWallets just for gambling.

If they use their gambling eWallets for P2P, they should retain evidence of what the transaction was for. Legitimate transactions would normally be an exchange of funds for goods or services. Players simply "gifting" to each other DOES look suspicious, and could even be considered "money laundering", something casinos need to ensure they DON'T get involved with as party to the transactions.

I have done P2P ONCE, but it was to CM himself, and for the forum Haiti relief fund. I just hope CM didn't play the same bonus as me, and in the same manner:rolleyes:
 
Hello Max,

The complaint has been released by me some weeks ago.
I also sent you a private message about two weeks ago with purpose to understand where the complaint stands now.

Why nobody answered me till now?

Thank you
 

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