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Casino Complaint iNetBet Casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by petrw111, Oct 28, 2010.

    Oct 28, 2010
  1. petrw111

    petrw111 Banned User

    Occupation:
    My Job
    Location:
    Germany
    Hi,

    iNetBet Casino do not pay me.
    From July 27, I'm trying to get money from iNetBet.

    I have sent them Passport, Fax Back Form, utility bill; they requested one more utility bill, I sent; they requested Neteller screenshots - I sent. but withdrawal were not proceed.

    9 days ago they wrote me the email:
    Petr,

    Your account is currently under investigating by our fraud team. The team will contact you once their investigation is complete.

    If there is anything else we can help you with please let us know.


    When I have asked to explain, I got another answer:
    Dear Petr,

    Thanks for your mail.

    As we said, your account is current under investigation relating to a string of fraudulent accounts opened using fraudulent docs. There are many aspects linking the account, hence the investigation by our accounts team.

    Please could you therefore forward us a second piece of photographic identification which carries your signature, such as your drivers license?

    If there is anything else we can help you with please let us know.

    Regards,


    Now they want another documents I don't have. It is 3 months after the withdrawal.

    I think they just don't want pay me.

    Please help.
     
  2. Oct 28, 2010
  3. asianeyes

    asianeyes Dormant account

    Occupation:
    housewife
    Location:
    U.K.
    Hi, Petrw. I would suggest you do a P.A.B.(pitch a bitch).
     
  4. Nov 4, 2010
  5. Rostovtsev

    Rostovtsev Banned User PABnoaccred

    Occupation:
    Photografer
    Location:
    Germany
    iNetBet Problem

    Hi,

    My problem related to iNetBet casino.

    Account ID xxxxx

    I made first casino deposit on September 27, for total sum of $400.
    The bonus casino promoted equals to 50%. So it is $200.

    After meeting wagering requirements my balance was $1191.

    On October 18, I have sent them documents they required:
    ID
    Fax Back
    Utility Bill
    On October 19 they wanted fixed Fax Back form and one more Utility Bill. And at the same day I have sent them the documents.

    On October 21, they wrote me:
    Your documents are being scrutinized by the accounts team.

    They will contact you if they require more information, in the mean time your withdrawal cannot be processed.


    After the date I have sent to them 9 emails, asking to explain why it takes so long and when the payment will be done. they answered only once on October 25 with the same text:
    Your documents are being scrutinized by the accounts team.

    They will contact you if they require more information, in the mean time your withdrawal cannot be processed.

    For now 10 last days they do not answer my emails at all.


    Why I need to spend so much time to get my money????
    Why they do not response me?

    I never met such attitude before.

    If somebody can help, please help me.

    Thank you
     
    Last edited by a moderator: Nov 4, 2010
  6. Nov 4, 2010
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It looks like they are "stalling". You have sent all the right documents, and provided the utility bill was less than 3 months old, they should have had enough to make a quick decision by now.

    Clearly, they have NOT been able to do this, and are now "stalling" you because in all likelihood you have been placed "under investigation". This explains why there is this delay, but by "lying" to you because they are stalling for time, you see NO justifiable reason for simple verification to have taken this long, yet for nothing further to have been asked of you, nor evidence of meaningful progress from their side (such as payment).

    Try to log in to the software. If your account is locked, you ARE under investigation for "fraud" without a doubt, and you can expect a lengthy delay.

    You can now either contact the rep, or make a formal PAB. It is best NOT to inflame the issue by continuing to post more about this issue until you have exhausted the PAB process.

    Many players get a good result through a PAB and a forum rep, despite endless efforts through normal channels having got them nowhere.
     
    1 person likes this.
  8. Nov 4, 2010
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Isn't an ID card compulsory in Germany? This should give you TWO forms of ID. If you also have a driving license, you could send this too.

    It seems another German player has a similar complaint, so clearly there IS something going on.

    It looks like a number of German accounts are going to be affected by this, so a PAB is probably a good idea, even if only to let Max see what is going on, and come to an independent view on how the casino is handling this.

    Rushmore were hit by a similar fraud some while back, and it was done through the use of fraudulent documents produced from illicit copies made from innocent holidaymakers who had entrusted "officials" with safe keeping of their passports. They may suspect the fraudsters involved with Rushmore are now trying the same trick with them, which makes passports alone questionable, since these are the documents that tend to be entrusted for safe keeping. I believe the Rushmore fraudsters had insiders working in hotels, who made copies of the passports of holidaymakers, and sold these on to the black market, where they were bought and "photoshopped" into passport JPEG files to fool casinos. Current technology has made this VERY easy, since most copiers nowdays are digital, and it is easy to get a JPEG file as a by product of making a copy, and store them on a flash drive that is itself easy to smuggle out of a business premises. Holders will get their passports back, and will have no clue what has happened.

    Have YOU been on holiday recently, and had any cause to hand your passpoort over to anyone, be it a hotel rep, or a hire company wanting it as "security" on something like a jet ski, or a car. If you cannot see your passport, you have no way of knowing that it is not being copied, or misused in any other way.

    This could even have happened a few years ago, by the same criminals that sourced fake passports for the Rushmore fraud.
     
  10. Nov 15, 2010
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW this player (petrw111) had requested their withdrawal almost four (4) months ago and completely ignored multiple requests for a completed fax back until the day they posted here. The documents that were supplied turn out to be highly suspect and linked to other suspected fraudsters. The financial processor involved has subsequently verified that there was fraudulent activity.

    The casino has good reason to be suspicious of the circumstances in this case. That fact that the OP has not filed a Pitch-A-Bitch doesn't help their situation much either.

    PS. threads merged since the players have been identified as being directly linked.
     
    Last edited: Nov 16, 2010
    4 people like this.
  12. Nov 15, 2010
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Two "one post wonders" with similar issues, and no PAB forthcoming. It does look like this is the "Rushmore fraud" scenario all over again. Fake IDs are easily available, and are generated from GENUINE profiles that will check out. Rushmore ended up sending investigators to the players' addresses to ensure the GENUINE owners of the ID being used were the ones playing on the account.

    Merging these two issues into one thread has made the connection much clearer now.
     
    1 person likes this.
  14. Nov 15, 2010
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Apparently this is part of a major fraud ring bust so there's good reason to expect we'll be seeing more of the same. :rolleyes:
     
    1 person likes this.
  16. Nov 15, 2010
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I just hope iNetBet handle the cases better than Rushmore, and accept that there WILL be innocent players caught up in this, maybe because it is their details that the fraudsters have stolen, and are now using.
     
  18. Nov 16, 2010
  19. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    There must be more to this story....

    I have never found InetBet to be unfair. There is more to this story I am sure.
     
    1 person likes this.
  20. Nov 16, 2010
  21. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
    i also doubt that a genuine player will be shafted by inetbet. Some years ago my acct was hacked into and a cash bonus withdrawn to a fake moneybookers acct. (the reason I won't use moneybookers any more)

    Inet refunded the money to me within the hour from when i raised it and started an investigation with moneybookers and techs at RTG.

    The correction was faster than a ot of casino's standard cashout.

    Cheers
    Colly
     
    Last edited: Nov 16, 2010
  22. Nov 16, 2010
  23. Rostovtsev

    Rostovtsev Banned User PABnoaccred

    Occupation:
    Photografer
    Location:
    Germany
    Very interesting

    Hello Max,

    I don't know what kind of information you got from iNetBet casino. But all is incorrect.

    The facts are:
    1. I made first casino deposit on September 27, for total sum of $400. I posted the message here on November 4th .
    Is it 4 months from the date I made a withdrawal as you wrote?
    2. I sent all documents on October 19. It was next day after they asked another Fax-Back. They never asked additional documents after the date. You wrote: ...and completely ignored multiple requests for a completed fax back until the day (my note: the day I posted here was November 4th - two weeks after I sent all documents to them.)
    3. Why you merged two complaints? I kindly ask you to split it back and care my complaint.
    4. I ask you to explain, what I should to do to remove all suspects and to get all my money.

    Thank you
     
  24. Nov 16, 2010
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    1. I was referring to petrw111. I don't know the dates for your case.
    2. See (1).
    3. As I said, the casino has strong indicators that you and petrw111 are linked. The financial processor has confirmed this. Basically you guys are operating together and as such it's one thread AFAIC.
    4. I believe I have, see above.
     
  26. Nov 16, 2010
  27. Rostovtsev

    Rostovtsev Banned User PABnoaccred

    Occupation:
    Photografer
    Location:
    Germany
    You wrote:I was referring to petrw111. I don't know the dates for your case.
    If you mentioned me in your message, please insert the correct data, that belongs to my case. Otherwise please remove all references to me from your original post.

    You wrote:As I said, the casino has strong indicators that you and petrw111 are linked. The financial processor has confirmed this. Basically you guys are operating together and as such it's one thread AFAIC.

    Please explain how I linked to petrw111? Which financial processor?

    And the most important questions: what I personally defrauded?
    and which casino rule I broke?

    Thank you
     
  28. Nov 16, 2010
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    As it happens I did not mention you in my original post. Nevertheless I have gone back to that post and made it perfectly clear I was referring to petrw111.

    As you should know I am not at liberty to disclose or discuss the security information given to me by the casino. This is standard Casinomeister procedure, has been for years.

    I'm sorry if you find that an inconvenience but I'm sure you know that "how linked?" and "what details?" are the first questions the real fraudsters ask because they want to know where they screwed up.

    Obviously we're talking about iNetBet here. Other than that see above.

    Later: I should say this though: if you want your case examined in detail file a Pitch-A-Bitch. That process starts with the Pitch-A-Bitch FAQ.
     
  30. Nov 16, 2010
  31. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    I know I have been out of the loop for awhile but I have to go on record as saying that Inetbet is one of the most trusted casinos around, one of very few that pay within 24 hours.

    There are those that would like to see live chat and or phone service but this is something I can live without as long as they continue to pay players in what is a fast fashion imo.

    Inetbet being a multi million dollar company prolly has one hell of a security team in place to protect their interests and for that they can not be blamed.

    I have complete faith in this casino as a player and afilliate, this is just my 2 cents about Inetbet, if the player was due money by Inetbet, they would have recieved it in less than a day or so.

    Laurie
     
    1 person likes this.
  32. Nov 16, 2010
  33. LHofsdal

    LHofsdal Ueber Meister MM

    Occupation:
    Retired
    Location:
    NY
    Yes, I agree Laurie. I too trust Inetbet. I have never had a problem that could not be resolved with them. They are one of the few places I still have installed, and play at.

    I think if the original poster was honest in his post, don't you think he would have been back already posting how "innocent" he really is. And Rosto, if you really feel you have been screwed, do as Max says, file a PAB, let them investigate the situation. It may take a week or two, but Max and/or Bryan are fair. This might be the best route to in your case.

    LH
     
  34. Nov 16, 2010
  35. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    It is no secret Inetbet (as well as other online gambling entities) have been setting up fusion centers through out the galaxy to fuse intelligence on fraudsters over the last decade. It has been rumored but of course per policy remains a mystery if these subject fraudsters have been actually detained at one of Inetbet's rumored world-wide detention centers.

    Of course, the Inetbet fraudsters are maintaining their innocence as noted by the substanial international sales increase(s) in water hoses.:)
     
  36. Nov 16, 2010
  37. Rostovtsev

    Rostovtsev Banned User PABnoaccred

    Occupation:
    Photografer
    Location:
    Germany
    That's ok.

    I do not know what do YOU or iNETBET mean saying "linked". You and me now also linked, because you and me in touch.
    What real fraudsters ask doesn't interest me.

    I meant casino RULE not CASINO rule.
    I want to know which rule, that described in iNetBet casino terms and conditions I personally broke.

    I am a real player, deposited from my own money, played not restricted games. I provided all required documents - the casino doesn't say that something is missing. They just do not answer to my emails and do not pay me. That what I see.

    If you want you can call me and we will speak. Do you speak German?
     
  38. Nov 16, 2010
  39. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    You are linked in ways that tie you to fraudsters, that's all I can and will say.

    I don't handle cases over the phone. I need a 'paper' trail so email is it. If you want to discuss your case further (with me) file the PAB.

    No I don't speak German. Bryan does though -- Casinomeister founder, head man and webmaster -- but he's on the road at the moment. He should be back in a week or two.
     

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