Not really a complaint as such, just need some feed back on this, I made numerous deposits between $50 and $100 and took a deposit bonus every time. Had never cashed out apart from my last session which was $120. After my withdrawal was processed, I saw in my promotion coupon claim box that i had to contact customer support. Below are the emails : (Conversation Starting Bottom email first.)
Hi Roy,
Thanks for your mail.
As we say below you have claimed $493 in free chips on your $300 deposits, this counts as bonus abuse and your have been banned as such.
We checked your recent deposits and it appears that you never deposit without taking a large match bonus. As we mentioned below, these offers are in place to reward regular depositors, it appears you only deposit when a bonus is offered.
Sorry we couldn't assist this time, please feel free to request a review of your account if your decide to change your depositing patterns.
Regards,
CSR Luke
iNetBet Support
----- Original Message -----
From: Me
To: iNetBet Support
Sent: Thursday, March 04, 2010 3:41 PM
Subject: Re: Am I bonus banned
LOL- I have deposited numerous times and have never withdrawn. The first time I make a withdrawal from and you I am accused of bonus abuse. This has been the first time I have ever been accused of any sort of bonus abuse. I always take a Deposit Bonus that is offered, Please review my case. Thanks.
--- On Thu, 3/4/10, iNetBet Support <support@inetbet.com> wrote:
From: iNetBet Support <support@inetbet.com>
Subject: Re: Am I bonus banned
To: "Me
Date: Thursday, March 4, 2010, 11:24 AM
Hi Roy,
Many thanks for your mail.
We checked your account, you are temporarily banned from using coupons, this is because you have claimed $493 in free chips on your $300 deposits. The coupons are there to reward our depositing players, not to be abused.
As we say, this is only a temporary measure and we would be only too pleased to remove this ban should your deposit patterns change.
If we can assist any further please feel free to ask.
Regards,
CSR Luke
iNetBet Support
----- Original Message -----
From: Me
To: support@inetbet.com
Sent: Thursday, March 04, 2010 3:16 PM
Subject: Am I bonus banned
Hi, No response yet from my previous email. Just want to know If I am bonus banned and if so, why ?. Thanks.
--- On Wed, 3/3/10, Me wrote:
From: Me
Subject: Excluded from this Promotion
To: support@inetbet.com
Date: Wednesday, March 3, 2010, 5:44 PM
Hi,
When I go to the cashier it says this in my Claim promotion box :
This account was excluded from this Promotion. Please call customer service for more information on coupon availability.
This is before entering any coupon code, Can you tell me what this means.-Thanks
Regards
Roy
Is this nomal to be banned for taking a promotion on every deposit ?
Thanks
Hi Roy,
Thanks for your mail.
As we say below you have claimed $493 in free chips on your $300 deposits, this counts as bonus abuse and your have been banned as such.
We checked your recent deposits and it appears that you never deposit without taking a large match bonus. As we mentioned below, these offers are in place to reward regular depositors, it appears you only deposit when a bonus is offered.
Sorry we couldn't assist this time, please feel free to request a review of your account if your decide to change your depositing patterns.
Regards,
CSR Luke
iNetBet Support
----- Original Message -----
From: Me
To: iNetBet Support
Sent: Thursday, March 04, 2010 3:41 PM
Subject: Re: Am I bonus banned
LOL- I have deposited numerous times and have never withdrawn. The first time I make a withdrawal from and you I am accused of bonus abuse. This has been the first time I have ever been accused of any sort of bonus abuse. I always take a Deposit Bonus that is offered, Please review my case. Thanks.
--- On Thu, 3/4/10, iNetBet Support <support@inetbet.com> wrote:
From: iNetBet Support <support@inetbet.com>
Subject: Re: Am I bonus banned
To: "Me
Date: Thursday, March 4, 2010, 11:24 AM
Hi Roy,
Many thanks for your mail.
We checked your account, you are temporarily banned from using coupons, this is because you have claimed $493 in free chips on your $300 deposits. The coupons are there to reward our depositing players, not to be abused.
As we say, this is only a temporary measure and we would be only too pleased to remove this ban should your deposit patterns change.
If we can assist any further please feel free to ask.
Regards,
CSR Luke
iNetBet Support
----- Original Message -----
From: Me
To: support@inetbet.com
Sent: Thursday, March 04, 2010 3:16 PM
Subject: Am I bonus banned
Hi, No response yet from my previous email. Just want to know If I am bonus banned and if so, why ?. Thanks.
--- On Wed, 3/3/10, Me wrote:
From: Me
Subject: Excluded from this Promotion
To: support@inetbet.com
Date: Wednesday, March 3, 2010, 5:44 PM
Hi,
When I go to the cashier it says this in my Claim promotion box :
This account was excluded from this Promotion. Please call customer service for more information on coupon availability.
This is before entering any coupon code, Can you tell me what this means.-Thanks
Regards
Roy
Is this nomal to be banned for taking a promotion on every deposit ?
Thanks