Hi Everyone,
It seems that there are a few points that need to be cleared up here.
Yes the accounts team do sometimes exclude players from redeeming further coupons. This is never done during play and players are always notified that this is the case. These exclusions are not permanent and the exclusion can be, and very often is, lifted.
The most common reason an account might be excluded is that a player never deposits and plays without a bonus. They only partake in bonus advantage play.
This is not an action that we take lightly, however continual misuse of the bonus program seriously affects our ability to reward our regular players.
As I say this is not permanent and should we see some non bonus play then the exclusion may be lifted on request.
roygen - you should have received a mail as such if not please let me know via PM.
Chuchu59 - thanks for pointing out the difference in our bonuses. As many of you may or may not be aware our bonuses differ from many casinos in that they are fully cashable. We do not use sticky bonuses etc
slotheadlizard - there are no restrictions on the amount that can be wagered on a manager bonus. The only bonus/coupon we have that may have a restriction are the free no deposit coupons. The $1 limit was placed on these so that players did not simply claim them and bet the full amount on one hand or a single spin. That is not the idea of these coupons hence the limit was introduced.
heymike - please pm me your username and I can look into your account status.
vinylweatherman - I have to disagree with your comment. Not all RTG casinos marketed themselves as you state: "there will always be a coupon for you on every deposit, you need never deposit without one". Each and every RTG casino can choose how they want to operate. We have never marketed ourselves on that basis.
nifty29 - I am not sure where you have seen the wagering increase from 20 to 25x on all bonuses. That is not the case as far as I am aware. As slotheadlizard states the scratch card bonus has been in place for some time. No change there either.
I hope this clears up a few of the misconceptions that may be out there.
Best Regards
iNetBet Promos
If players are expected to sometimes play without a bonus, where is that stated in the general terms. It seems the FIRST the OP heard about it was when they got bonus banned.
IF you have made a consistent PROFIT from the OP's low rolling play, what does it matter whether bonuses have been used, and in what quantity, YOU ARE MAKING A PROFIT STILL.
"bonus abuse" and "advantage play" mean the same thing, it is a player who uses certain betting strategies whose purpose is to gain a mathematical +EV situation over a string of bonuses. The OP simply seems to be using bonuses to extend playing time as much as possible. If it is THIS that you are objecting to, it is nothing short of greed - you do NOT want players to spend too long at the casino without spending a certain amount of money. This is further indicated by the way you prematurely shut down free chips that have gone over the 10x max cashout limit. Your players are NOT allowed to play on past WR for entertainment, they are "shut down" on the DOT, and the poor way the software handles this causes players to dip UNDER the max cashout.
It seems you are no longer allowing players to maximise the length of time their entertainment lasts, either by taking all the bonuses offered, or playing on for entertainment with a free chip over the max cashout (which they KNOW they cannot withdraw, but expect to be able to use to prolong their entertainment).
More shockingly, the OP's error seems to be a tendency to reverse withdrawals, rather than allow them to process, and deposit the money back in again. For this, he has been PUNISHED by being accused of not playing without a bonus. Other casinos REWARD players who reverse withdrawals, and an "advantage player" would NEVER do this having beaten a bonus, because they would KNOW that by allowing the withdrawal to process, they could put the SAME money back in for ANOTHER bonus, whereas they would NOT be able to do this with a reversal.
This is sending the WRONG message, you are TELLING players that playing at the casino is all about meeting the WR, and then making a withdrawal. Then, NOT reversing it, but waiting for it to process. This is NOT "loyalty", it is encouraging players to "play the system".
Marketing is what a player sees, so IF they see a bonus offer EVERY time they log in, then YES, you ARE marketing as if "players never need deposit without a bonus", so it is hardly surprising that it happens.
The OP's case hardly seems exceptional, if anything it is a LOOSER style of play than myself (I don't reverse withdrawals) when I was playing at iNetBet. I would often take Tempting Tuesday, and all the slots bonuses in the newsletter. I rarely deposited without an offer, because there were plenty available. When I did, it was because I had used them all, and had a bit left over in my Neteller that would just scrape together to $100 or $50, but not enough for 100 (I play in pounds when I can - my currency).
), hes definately a customer that many casinos want. He takes bonuses and is a lowroller. If he wins, he still has to complete WR and ooops! the win is gone.
)
I was maybe minutes from that one..
My mind boggles LOL. But no worries on my part there are still plenty of Casinos I can play where I can lose my money LOL, and will also allow me to extend my fun playing time with a bonus on every deposit.
