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inetbet bonus banned

Discussion in 'Casino Complaints - Bonus Issues' started by roygen, Mar 4, 2010.

    Mar 4, 2010
  1. roygen

    roygen Experienced Member

    Occupation:
    Engineer
    Location:
    Bermuda
    Not really a complaint as such, just need some feed back on this, I made numerous deposits between $50 and $100 and took a deposit bonus every time. Had never cashed out apart from my last session which was $120. After my withdrawal was processed, I saw in my promotion coupon claim box that i had to contact customer support. Below are the emails : (Conversation Starting Bottom email first.)

    Hi Roy,

    Thanks for your mail.

    As we say below you have claimed $493 in free chips on your $300 deposits, this counts as bonus abuse and your have been banned as such.

    We checked your recent deposits and it appears that you never deposit without taking a large match bonus. As we mentioned below, these offers are in place to reward regular depositors, it appears you only deposit when a bonus is offered.

    Sorry we couldn't assist this time, please feel free to request a review of your account if your decide to change your depositing patterns.

    Regards,

    CSR Luke
    iNetBet Support
    ----- Original Message -----
    From: Me
    To: iNetBet Support
    Sent: Thursday, March 04, 2010 3:41 PM
    Subject: Re: Am I bonus banned


    LOL- I have deposited numerous times and have never withdrawn. The first time I make a withdrawal from and you I am accused of bonus abuse. This has been the first time I have ever been accused of any sort of bonus abuse. I always take a Deposit Bonus that is offered, Please review my case. Thanks.
    --- On Thu, 3/4/10, iNetBet Support <support@inetbet.com> wrote:


    From: iNetBet Support <support@inetbet.com>
    Subject: Re: Am I bonus banned
    To: "Me
    Date: Thursday, March 4, 2010, 11:24 AM


    Hi Roy,

    Many thanks for your mail.

    We checked your account, you are temporarily banned from using coupons, this is because you have claimed $493 in free chips on your $300 deposits. The coupons are there to reward our depositing players, not to be abused.

    As we say, this is only a temporary measure and we would be only too pleased to remove this ban should your deposit patterns change.

    If we can assist any further please feel free to ask.

    Regards,

    CSR Luke
    iNetBet Support
    ----- Original Message -----
    From: Me
    To: This email is not visible to you.
    Sent: Thursday, March 04, 2010 3:16 PM
    Subject: Am I bonus banned


    Hi, No response yet from my previous email. Just want to know If I am bonus banned and if so, why ?. Thanks.

    --- On Wed, 3/3/10, Me wrote:


    From: Me
    Subject: Excluded from this Promotion
    To: This email is not visible to you.
    Date: Wednesday, March 3, 2010, 5:44 PM


    Hi,
    When I go to the cashier it says this in my Claim promotion box :

    This account was excluded from this Promotion. Please call customer service for more information on coupon availability.

    This is before entering any coupon code, Can you tell me what this means.-Thanks

    Regards
    Roy


    Is this nomal to be banned for taking a promotion on every deposit ?

    Thanks
     
  2. Mar 4, 2010
  3. yoshirules

    yoshirules Experienced Member

    Occupation:
    educator
    Location:
    holland
    The same has happened to me at inetbet. Every Tuesday I took the Casinomeister special bonus..............made 3 withdrawals but lost many more deposits. Also I am bonusbanned.

    At All Star Slots en Titan I always take a bonus...........no problems at all.

    Rtg without a bonus is very hard I think.

    Cause of this I dont play anymore at Inetbet
     
  4. Mar 4, 2010
  5. roygen

    roygen Experienced Member

    Occupation:
    Engineer
    Location:
    Bermuda

    Yes, all seems strange to me, I always take a bonus on every deposit at every casino I play at. First time this has ever happened- Look forward to some more feedback on this :)
     
  6. Mar 4, 2010
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If this is classified as bonus abuse then the OP is pretty lousy at that. Imagine playing with nearly $800 in total, $300 of which was his own money and ended cashing out only $120. To me, it seems that he just wanted more playtime. Honestly, the bonuses come with WRs and when you finish them you are unlikely to gain too much of an edge over them. Maybe Inet has too many customers and want to get rid of some of them.
     
    4 people like this.
  8. Mar 4, 2010
  9. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    I don't know if you can PAB this... but I would if you can. Because this is some serious BS on the part of iNetBet.

    I agree with chuchu, your anything but a bonus abuser going on what you've posted above.

    Besides iNetbet encourages customers to take deposit bonuses.
    Bonus offers are in the lobby when I log in and I certainly get them via email too.

    Personally I don't play with them but that's a moot point.

    Bad iNetbet for treating customers like this :mad:



    Cheers

    :)

    Dave
     
  10. Mar 4, 2010
  11. roygen

    roygen Experienced Member

    Occupation:
    Engineer
    Location:
    Bermuda
    Well they have managed to get rid of one over this- ME:thumbsup:

    I may as well add I was jumping through hoops to get my documents verified- I stayed at a local hotel and used my laptop and the Hotels internet connection to login and they came back with the I.P address BS, so then requested a Bank statement LOL.,although I had already sent my passport and current utility bill. Also with both of these problems I had contacted the forum rep about the documents problems - no reply.and tried twice again but the PM box was full-No help whatsover:mad:
     
  12. Mar 4, 2010
  13. slotheadlizard

    slotheadlizard Senior Member

    Occupation:
    Movie mercandiser/Researcher
    Location:
    The Nati USA
    Bonus Abuse

    I completely agree Chu. If the OP is a bonus abuser, they suck at it:rolleyes: I understand where inet is coming from, but why offer them if you can't take advantage if them without consequences?
    I use them at inet, maybe 1 in 3 or 4 deps. They really don't off that many IMO. I'm so skeptical of them now. I got a 15 man. bonus yesterday and made sure I did not play over 1.00, since the rules have changed and all. I made the WR, they immediately took the access like 392 that I left in there in case they told me I had not made requirements (there is no counter with man. bonus) You almost feel guilty for meeting requirements. Its nuts!

    The language they use with the OP is atrocious
    "As we say below you have claimed $493 in free chips on your $300 deposits, this counts as bonus abuse and your have been banned as such."
    All I would get from this is you have unwittingly commited a class A felony, and the letters BB will be branded on your forehead and go on your permanant RTG record, and added to your heretofore not utilized high school record forever! Oh and please send in your verification docs.

    Imagine going to the local grocery chain and always using manufacturer coupons only to be told to, hold on a minute. Then they call the manager in and he tells you that you always use double coupons for cat food, you have never once paid full price, we classify that as feline coupon abuse. You can shop here but you need to every once in a while pay full price even though its offered, are we clear?:eek:
     
    5 people like this.
  14. Mar 4, 2010
  15. HeyMikey

    HeyMikey Dormant account PABnonaccred

    Occupation:
    Manager
    Location:
    USA
    me too

    I'm bonus banned too as of last week. I've been playing there for 4 years or more. Yes, I've made some withdrawals, but I'm in the negative at least a few thousand dollars. I don't always take bonuses. So, IMO. It's a great casino, but this really sucks.
     
  16. Mar 4, 2010
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Well, it sucks. Casinos are just widening the definitions of bonus abuse to ridiculous levels. Bonus abusers CASH OUT OFTEN, and they use unusual strategies to beat bonuses. What the OP appears to have been doing is PLAYING FOR ENTERTAINMENT, and not caring all that much about cashing out every time they can.
    The bonuses are offered as part of the ENTERTAINMENT package, and provided the player is playing FOR ENTERTAINMENT (i.e, not using advanced strategies designed to beat the bonus mathematically, such as large bets followed by tiny ones upon winning), they should NEVER have their playing time shortened by being bonus banned. This player deposited $800 and withdrew $120, and although they always took a coupon, the casino STILL MADE A HANDSOME PROFIT of some $680, but this is not good enough for them, they want to make money FASTER, so bonus ban the player in the hope of doing so.

    RTG casinos have ALWAYS marketed themselves with the concept of "there will always be a coupon for you on every deposit, you need never deposit without one".

    The "tempting tuesday" is for Casinomeister members only, and should NOT be used by players who are NOT members of Casinomeister, now THIS would be "bonus abuse", similar to the practice of using "by invitation only" coupons that have been posted on bonus hunting forums.

    Did the OP use "Tempting Tuesday" codes BEFORE becoming a Casinomeister member?
     
    1 person likes this.
  18. Mar 4, 2010
  19. roygen

    roygen Experienced Member

    Occupation:
    Engineer
    Location:
    Bermuda
    No I did not use any casinomiester codes- Only the casino bonus.:)
     
  20. Mar 4, 2010
  21. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    Is Inetbet connected to Rivals central database?
    That would explain everything! :p
     
  22. Mar 4, 2010
  23. roygen

    roygen Experienced Member

    Occupation:
    Engineer
    Location:
    Bermuda
    Not really as I am not banned from rival either LOL - Seems from the feedback that they are being very unreasonable about this. Its an easy solution for me! - Use that convenient un-install button:thumbsup:
     
  24. Mar 4, 2010
  25. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    :confused::confused::confused:

    i realy dont know what they could be thinking :confused::confused:

    ::confused::confused::confused::confused::confused
     
  26. Mar 4, 2010
  27. roygen

    roygen Experienced Member

    Occupation:
    Engineer
    Location:
    Bermuda
    Just one thing though- If you are banned from one RTG casino is it linked withe other RTG casinos-cos if that is the case I will be p****d.:confused:
     
  28. Mar 4, 2010
  29. roygen

    roygen Experienced Member

    Occupation:
    Engineer
    Location:
    Bermuda
    Would really like to get a little bit more feedback on this if possible. I have an affiliate site and like to keep my Casino reviews as fair as possible. Any one agree with the Casino actions on this or can at least give a good reason for this bonus ban ? Thanks.:)
     
  30. Mar 4, 2010
  31. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    :lolup:

    I don't ever use deposit bonuses with RTG, but I don't understand how taking a bonus and losing over and over could be termed bonus abuse.

    Could it be an issue with comps?
     
  32. Mar 4, 2010
  33. roygen

    roygen Experienced Member

    Occupation:
    Engineer
    Location:
    Bermuda
    No issue with comps- Just plain old log on see what bonus available, deposit with a bonus and low roll. :confused:
     
  34. Mar 5, 2010
  35. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Something is afoot at Inetbet the past few weeks - no doubt about it.

    Here is the lowdown:

    1. Multiple players bonus banned (Ive never heard of anyone being bonus banned at Inetbet before that)

    2. Introduction of $1 max bet on ND bonuses (slipped into terms without any kind of alert etc)

    3. Increase in WR on some 100% bonuses from 20DB to 25DB

    4. Replacement of 100% slots bonus in newsletter with a 100% scratch card bonus (very popular Im sure)

    Ive always been a big fan of Inetbet, with their only drawback being lack of multiple sources of contact for CS and some poorly-worded email responses at times......but I dont like the direction in which they are heading.

    Mostly I dont use bonuses there, but the way in which a casino manages its promotions etc says a lot about them IMO and if they are going to keep introducing draconian bonus terms and bannings it would stop me depositing for sure.

    As for a PAB I think its a waste of time, as casinos do have the right to decide to whom they offer promotions - and CM has often stated this and I agree - just like we as players have the right to judge a casino based on that same criteria. The casino is now getting negative PR as a result which is never a good thing....which is why CM is such a great place...we can share our experiences and help others to make informed choices.
     
    3 people like this.
  36. Mar 5, 2010
  37. slotheadlizard

    slotheadlizard Senior Member

    Occupation:
    Movie mercandiser/Researcher
    Location:
    The Nati USA
    Slot Bonus

    *Just a quick correction. You probably wouldn't be aware of this since you don't often use them. The %100 scratch bonus has been in the newsletter for quite a long time. You still get the slots bonus each month in the current player section. Someone can correct me if this isn't true.
     
    Last edited: Mar 5, 2010
    1 person likes this.
  38. Mar 5, 2010
  39. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    Occupation:
    retired
    Location:
    East Coast
    you are correct, you click on the link that shows screenshots of the randoms, etc. and you will see the 100% slots bonus coupon.
    Pam
     

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