Inetbet - bogus complaint

[CB4915]

My former renter and I discussed one day about Inetbet and their good reputation. We both unknowingly made a mistake and opened accounts on different computers but same IP address through router. She moved out shortly and I didn't think anything of it until I tried to cash out $3000 dollars now they denied paying because of the one account per household rule.
I believe that is unethical of them to use that against me because I did not purposely and knowingly opened an account to commit fraud or try to abuse the bonus.
I submitted all documents they requested and they are legitimate. I used quicktender to deposit. It was an honest miscommunication. I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.
I can understand if there are suspicious activities and that we both knowingly open accounts to scam them but that was not the case.
Do you guys think that I should go to PAB ? or should I just make peace with the fact that I made a stupid mistake and big business will always take advantage of little guys through loopholes and nitpicking rules.

 

[ksech]

You can try contacting the rep here and explain the situation. I've seen where they have bypassed this rule before in similar cases. If you can't get any help from the rep, THEN try contacting Maxd about a PAB. Make sure you read the PAB rules first though.

Good luck!

 

[rainmaker]

My former renter and I discussed one day about Inetbet and their good reputation. We both unknowingly made a mistake and opened accounts on different computers but same IP address through router. She moved out shortly and I didn't think anything of it until I tried to cash out $3000 dollars now they denied paying because of the one account per household rule.
I believe that is unethical of them to use that against me because I did not purposely and knowingly opened an account to commit fraud or try to abuse the bonus. I submitted all documents they requested and they are legitimate. I used quicktender to deposit. It was an honest miscommunication. I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.
I can understand if there are suspicious activities and that we both knowingly open accounts to scam them but that was not the case.
Do you guys think that I should go to PAB ? or should I just make peace with the fact that I made a stupid mistake and big business will always take advantage of little guys through loopholes and nitpicking rules.

I don`t think you should do a PAB. You did break a paragraph in their T&C, so you don`t have a case. But you can try to explain yourself to them and maybe they will give you your winnings in goodwill.

Your story sounds a bit suspicious, and I do not think the casino has done something wrong or unethical here

 

[The Dude]

My former renter and I discussed one day about Inetbet and their good reputation. We both unknowingly made a mistake and opened accounts on different computers but same IP address through router. She moved out shortly and I didn't think anything of it until I tried to cash out $3000 dollars now they denied paying because of the one account per household rule.
I believe that is unethical of them to use that against me because I did not purposely and knowingly opened an account to commit fraud or try to abuse the bonus.
I submitted all documents they requested and they are legitimate. I used quicktender to deposit. It was an honest miscommunication. I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.
I can understand if there are suspicious activities and that we both knowingly open accounts to scam them but that was not the case.
Do you guys think that I should go to PAB ? or should I just make peace with the fact that I made a stupid mistake and big business will always take advantage of little guys through loopholes and nitpicking rules.

And the casino rep should assist you because??

I think a better approach would have been PMing the casino rep with a tactful explanation about what happened. To publicly denounce them and to try and rally the troops is coercion in my opinion.

Why should they see things your way if you label them as unethical opportunists? I'd tell you to take a hike if it were me.

 

[ceks79]

I wonder why accounts are not locked at the same second the system feels two accounts using same same IP....as long as we talk "deposits" everything is ok.
iNetBet have been around for a long time and I think if they see there have been no abuse among these 2 accounts I see no problems for them to let you get your money. Come on, I mean its 2011 now lets be a little flexible and look at each individual issue.

I recently read a post at another forum about same issues at Big Dollar, a player cashed out I think $16,000 from a free chip but was denied at first cause his wife hade an account too an they have used same emails or what is was but different credit cards...no abuse in any way but they broke the casino rules but Big Dollar finally decided to pay out that huge amount after have had internal discussions. (I miss Big Dollar when they where Micro...) If a Grand Privé casinos can do that I think iNetBet can too if they want........

Good Luck!

 

[vinylweatherman]

Surely they need to verify the renter as well, to ensure they are a real person, and not a duplicate account.
The rule is ONLY bypassed when the casino can be CERTAIN through their own investigations that the story is true, rather than an attempt to get around the one account rules.

In the greater sense I have to agree that this rule is "unfair", because it requires adult members of a household to be open with each other to quite an intimate level. Given that many players don't even tell their PARTNER about it, the current system of checking AFTER play for duplicate accounts is not in the interests of the player, and does leave the casinos open to such accusations, since it seems the rule is ONLY important once a player WINS.

This case should have been picked up immediately, and the second attempt to open an account through the same router should have been blocked, and the player referred to support for manual verification BEFORE they were able to play. It's an easy enough check to do, and it is clear they CAN do it, because they are catching these cases during routine verification at withdrawal.

This kind of case often comes to the forum because casinos tell the player to "talk to the hand" when they try to sort it out themselves. This means that some players give up easily at the first signs of this, or don't even try.

 

[Nifty29]

One part I don't get is the sharing of email thing.

Why wouldnt your 'renter' just create their own email online ?

I can't see any reason to have to use another's addy.

Wouldn't you have SEEN the welcome email for the RENTERS account in YOUR inbox? Along with deposit confirmations etc?

Something isn't right here. Would be interesting to hear from the casino rep.

Also, wouldn't you have noticed different login details when you went to use YOUR account? The more you consider it the more questions arise

 

[rainmaker]

One part I don't get is the sharing of email thing.

Why wouldnt your 'renter' just create their own email online ?

I can't see any reason to have to use another's addy.

Wouldn't you have SEEN the welcome email for the RENTERS account in YOUR inbox? Along with deposit confirmations etc?

Something isn't right here. Would be interesting to hear from the casino rep.

Also, wouldn't you have noticed different login details when you went to use YOUR account? The more you consider it the more questions arise

Yeah Nifty


He also says : I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.


Who would use someone else's e-mail account to send out curriculum vitae/ résumé ? It's just too silly.

 

[ksech]

Sorry guys! I was just trying to be nice as this is a first time poster. Maybe I jumped the gun on the "trying to be optimistic" attitude. I'm a firm believer of everything/everyone isn't a fraudster and mistakes can be made.

 

[petro]

To publicly denounce them and to try and rally the troops is coercion in my opinion.

Yes, that's true. Also, if you want something from someone it doesn't make any sense to be nasty but it makes every sense to be on your best behaviour. I am not saying OP should suck-up to iNetBet or anything...

 

[chuchu59]

Sorry guys! I was just trying to be nice as this is a first time poster. Maybe I jumped the gun on the "trying to be optimistic" attitude. I'm a firm believer of everything/everyone isn't a fraudster and mistakes can be made.

unless there is something sinister about it, i also believe we should give newbies the benefit of the doubt otherwise we may scare them away. i might have done the same if you hadnt already done so.

 

[3mptyseat]

IMO

Every thing falls into the category of coincidence, however unlikely, until we get to the email part... And then, we come to the category of horsefeathers!

Maybe I am wrong, but unless she is like 200 years old and can't use a cpu, it doesn't 'feel' like the way it would go down...

 

[ceks79]

try and rally the troops

yeah...and some here throw themselves without any hesistation in the way of the bullets fired at iNetBet because anyone have anything negative to say about the angels at iNetBet are ofcoarse a fraudster...and looking at all people thanking the posters talking negative to this OP. I wonder what is best...nail a stupid casino or nail a possible honest player that happen to make a mistake... LOL

 

[Nifty29]

yeah...and some here throw themselves without any hesistation in the way of the bullets fired at iNetBet because anyone have anything negative to say about the angels at iNetBet are ofcoarse a fraudster...and looking at all people thanking the posters talking negative to this OP. I wonder what is best...nail a stupid casino or nail a possible honest player that happen to make a mistake... LOL

We all know you have a personal issue with inetbet.

You don't need to use someone else's situation as an excuse to ramp up the rhetoric again

 

[ceks79]

I dont know why we cant try to help this player isnted of label him as a fraudster right away...I tried to be positive in my first post and thinking ther eis a chance for him to get his $3000 but most posters here just wanna see this player suffer even more, what is up with you?

When it comes to withdrawals I think iNetBet is good...my other issues with them are hsitory and not in this thred..ok?

And what is the benefits of having two account? Really? Get a hold of two $10 ND signup-bonsues and maybe win $100 (max cashout) and then not being able to cashout due to multiple accounts...then starting to deposit with own money and know a possible $3000 withdrawal will be denied??

Come on be positive...pay him the money and give the player a warning about the rules are very important, dont be trolls!

 

[Gret]

And the casino rep should assist you because??

I think a better approach would have been PMing the casino rep with a tactful explanation about what happened. To publicly denounce them and to try and rally the troops is coercion in my opinion.

Why should they see things your way if you label them as unethical opportunists? I'd tell you to take a hike if it were me.

Good comments!

The casino has done nothing wrong pursuant to their terms and conditions. It doesn't appear that they were even approached about addressing the situation and making an exception, which they are not required to do.

Slamming a casino a is often warranted and deserved (i.e. Rushmore), but you to at least give them a chance.

It is funny that we always want them to abide by their T&C's when it is in our favor, but not so much when we violate them, whether intentionally or not.

 

[vinylweatherman]

One part I don't get is the sharing of email thing.

Why wouldnt your 'renter' just create their own email online ?

I can't see any reason to have to use another's addy.

Wouldn't you have SEEN the welcome email for the RENTERS account in YOUR inbox? Along with deposit confirmations etc?

Something isn't right here. Would be interesting to hear from the casino rep.

Also, wouldn't you have noticed different login details when you went to use YOUR account? The more you consider it the more questions arise

This is why the casino believe there has been a breach of the multiple account ban. If the renter also used the same accounts for their deposits at the casino, then there is enough to consider this story just that, a story. I very much doubt that a renter would be allowed to use the landlord's own money to gamble online, and even in the unlikely event that this DID happen, the landlord CANNOT plead ignorance.

It is also rather "convenient" that the renter "moved out" before the problem arose. I can't see ANY hope unless this renter can ALSO convince iNetBet that this whole story is true, and provides enough proof through documentation that the play was completely independent, and without the knowledge of, the landlord.

Such situations are best handled by contacting the casino BEFORE another player uses the same internet connection and/or computer to open an account. This ensures the casino can satisfy themselves the play is genuine BEFORE it happens.

The software also needs to be better designed to catch such situations BEFORE duplicate accounts can be created, since catching them after the fact can expose the casino to bad PR, and especially so when it is proved that the players really ARE completely innocent of fraud, but mere victims of coincidence and "the system".

 

[ceks79]

I think iNetBet will pay him the $3000 IF they investigate this and the activity at both accounts and if there is no abuse involved since signup and they see this really is an honest mistake by the player there should be no problem to pay.

Or atleast pay him back all deposits since signup/or when his accounts were banned due to not following casino rules...in a way iNetBet is breaking the rules too allowing deposits from a disqualifing account.

 

[BingoT]

Maybe if the renter can show proof.
I say pay the player & lesson learned.
Or pay him back all deposits made & move on.

Never share the same ISP with no one.

Lets see what Inetbet has to say they are the one's that know more than anyone here and Inetbet is pretty fair on many matters that come up.
~T~

 

[Emmeline]

Plausible or not.
Surprisingly there doesn't seem to be a clause in Inetbets terms & conditions stating only one account per person/household/IP email address is allowed.
Therefore if the OP have something else to say on this matter, the "shared IP, computer, e-mail address doesn't seem relevant.
Consequently this doesn't seem to be a clear case of "I made a mistake didn't know what my wife, husband, roommate, children were up to" please believe me..

The decision subsequently, as far as I understand, must be based on something else.
If the OP cares to return to tell what clause has been referred to, then we might have an interesting discussion about the OPs issue but until then I think not.

Emme

 

[Nifty29]

I am certain that the op hasn't given us the whole story.

If the renter used the ops email as claimed then there is no way the op didn't know about the other account - inetbet sends emails regularly for a start so the op would have 2 copiesof each email addressed to different people.

Forget the 'casino should have stopped me' malarkey. It's about time some people stopped blaming others for their own mistakes.

 

[Brooklyn]

Just curious; has anyone else noticed that in the beginning they used different computers through a router, and then he ended up saying that he let her use his computer and email .

Maybe it's just too early and I am confused again.

 

[BingoT]

opened accounts on different computers

I was just being nice to my renter and let her use my computer

 

[Jasminebed]

Just curious; has anyone else noticed that in the beginning they used different computers through a router, and then he ended up saying that he let her use his computer and email .

Maybe it's just too early and I am confused again.

I noticed this also Mommy. If anyone is confused, I don't think it's you.

I rent rooms in my home, and internet is provided. I've not had someone with a pc, doesn't mean I won't in future. Threads like this interest me. I sometimes permit my current roomie to use my computer for HER email account, not my email.

I live in Canada, where it's not illegal, so it's something I feel free to discuss. But I couldn't stop anyone from signing up at places I play, I wouldn't be monitoring all their computer usage.

I would hope that the original account would be honoured and the second one closed.

If I ever get a tenant interested in gambling online, I'll be sure to tell them where I play. It still leaves them a large choice of casinos.

 

[Jasminebed]

I went and read Inetbet's terms, and while it doesn't prohibit more than one account per household, it does restrict to

One Bonus amount/account per family/household/computer.

 

[ceks79]

Yeah hopefully we will hear the full story but emails or number of accounts are irrelvant, as long there have been no abuse trying to cheat the casino, people do stupid things often.
What I read about Big Dollar awhile ago is exaclty like this thread(if it is like the OP says), you can read it here... Player got payed fully!

You do not have permission to view link Log in or register now.

And this "story" is even more strange than the OP´s in this post...

 

[Emmeline]

I went and read Inetbet's terms, and while it doesn't prohibit more than one account per household, it does restrict to

Thank you, before today I didn't even know that you can have more than one account. Another member also informed me that you can, at some casinos, as long as you don't play the same bonuses.

 

[3mptyseat]

People are really backing this OP and specifically, this case, as genuine iNetbet wrongdoing? I have voiced my opinions of that place, and yet, even very strong feelings of distaste can't bring me to be critical of them in the situation.

And I understand the desire some have to be contrarian for its own sake. I give in to those impulses around christmas every year when I am around my family... But to do it here with every single drop of "right" being in the cup of the RTG casino, and every single misstep having been walked by the OP, I can't believe we are debating this...

Though I cannot in good faith argue for the OP on this one, I wanted to prove that I too am still capable of being contradictory for the sake of contradiction, so, here it goes:

@ceks;Are you friggin kidding? A player getting paid PERIOD at Big $ is incredible in itself. IMHO, the link u provide leads to a place that, IMHO, distorts information and has gender and faith based biases that constantly come into play... Not to mention that they censor posts and back a couple rogue-a-rific sites... SOoooooo, Are u leading a 'new member' campaign there, or was cutting and pasting too hard?

 

[vinylweatherman]

I noticed this also Mommy. If anyone is confused, I don't think it's you.

I rent rooms in my home, and internet is provided. I've not had someone with a pc, doesn't mean I won't in future. Threads like this interest me. I sometimes permit my current roomie to use my computer for HER email account, not my email.

I live in Canada, where it's not illegal, so it's something I feel free to discuss. But I couldn't stop anyone from signing up at places I play, I wouldn't be monitoring all their computer usage.

I would hope that the original account would be honoured and the second one closed.

If I ever get a tenant interested in gambling online, I'll be sure to tell them where I play. It still leaves them a large choice of casinos.

This is why this can be considered "unfair". The term places an obligation on YOU to monitor what your TENANT does on THEIR computer, and in law you have NO RIGHT to demand a tenant give you this information. In fact, a tenant could even take a landlord to court under privacy laws if they were monitoring activity at this level - it would be similar to a landlord demanding the right to monitor the tenant's mail.

It is a different matter when it comes to friends staying, or when the computer itself is shared, as a landlord would have the right to monitor their OWN computer, and the tenant would have to agree to this before using it.

The ONLY entity capable of LEGALLY monitoring such a condition is the CASINO, as they can check inbound IP addresses and registration details, and reject registration where these indicate multiple accounts. It would then be up to the rejected player to argue that their registration does not breach the rules BEFORE they are allowed to play.

It is not always just a case of a customer keeping within the terms, it has to be LEGAL for the customer to do what it takes to ensure compliance, else the danger is that the authorities will start taking an interest in such companies, and this would NOT be a good thing.

The online gambling industry is struggling to gain acceptance, and should take care NOT to offend the various authorities, lest action is taken that makes things WORSE for the industry, something that may already be happening in the UK, with the new government looking into the use of offshore jurisdictions to target the UK, and whether these jurisdictions REALLY "enforce" the rules, or just take the money.

 

[lauram]

My former renter and I discussed one day about Inetbet and their good reputation. We both unknowingly made a mistake and opened accounts on different computers but same IP address through router. She moved out shortly and I didn't think anything of it until I tried to cash out $3000 dollars now they denied paying because of the one account per household rule.
I believe that is unethical of them to use that against me because I did not purposely and knowingly opened an account to commit fraud or try to abuse the bonus.
I submitted all documents they requested and they are legitimate. I used quicktender to deposit. It was an honest miscommunication. I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.
I can understand if there are suspicious activities and that we both knowingly open accounts to scam them but that was not the case.
Do you guys think that I should go to PAB ? or should I just make peace with the fact that I made a stupid mistake and big business will always take advantage of little guys through loopholes and nitpicking rules.

You as a landlord must have some sort of lease for this person. I would send them a copy of that, and also a copy of the income from the renter that you
would submit for income tax. Next I would try and find mail with their name on it and send them off a copy of that. At least then they will see this is a real person, not a bonus abuser.

 

[CB4915]

And the casino rep should assist you because??

I think a better approach would have been PMing the casino rep with a tactful explanation about what happened. To publicly denounce them and to try and rally the troops is coercion in my opinion.

Why should they see things your way if you label them as unethical opportunists? I'd tell you to take a hike if it were me.

I will take your advise. Sorry if it appears to you like I am trying to rally some troops. I am just trying to find solution and advise. I didn't know posting my experience to ask for help is frowned upon on here.
I know they don't have to see things my way and it was my false to overlook nitpicking rules and loopholes. I just helped out my foreign renter out of generosity but it seems to have return the opposite. I let her used my email to quickly sent out resume long time ago when she first arrived and not quite fluent in english and thought nothing of it. The rep can tell you because she has Thai name. My point is it was a miscommunication and I did not set out to scam them or try to gain advantage wrongfully. I am just an average Joe that goes to work and enjoy some gambling. I deposited my money and sent out my proof that they required but because of uncontrollable events that happened now I am paying the price for it. I am not calling them unethical opportunist but I am saying the way they treat me in my situation is unethical. Please have a little compassion. We are just little guys what has no power or means to defend ourselves that's all. Now I will try to learn how to PM the reps. Thank you for everyone that give up your time to read and share your thoughts.

 

[ksech]

@CB4915, I hope you can get this straightened out with the CSR. And I'm glad you came back and posted again. These aren't bad people here, some may be a tad skeptical, but for the most part there is a wealth of information here. Hope you decide to stick around! And good luck!

Here is the link to InetBet casino manager...
https://www.casinomeister.com/forums/members/

Below her name in her profile, click on send message. Choose the PM.

 

[Emmeline]

(posted before I saw the OPs reply)

I'm leaving out the question of the OPs credibility for now.

1.Inetbet allows members to have only one active account.
2.Inetbet allows only one bonus amount per family/household/computer

The OP says he was denied because of the "one account per household rule", which does not exist, but it suggests that Inetbet was referring to the one bonus amount per household rule.
The OP says two accounts were opened by two different persons with the same IP-address.
If the OP played with a bonus winnings will be void. If so, tough lesson, but unethical, loopholes and nitpicking rules, no way.

Emme

 

[ceks79]

3mptyseat,

I didnt understand all you said but are you saying Im copying and pasting text to corrupt the truth in that link I provided and that the site that the link lead to is bad and untrue? Gee, you are nuts.

And concerning Big $...no I dont play there or anything, but I said I liked Big $ when it was Microgaming(note I said "I" and I have the right to think so) They have always been good and payed me and so on, they are probably still a good casino to players, but affiliates on the other hand probably have another opinion which I understand, but thats their problem not the players.

Did you even know Big $ before they because a shadow behind Grand Privé?

And Im not critcal to iNetBet about they are just following the rules, I just believe there is chance for the OP to get his money...(if the story he told is 100% and so on) If he is an honest player that made a honest mistake I think iNetBet will do the right thing too.

If sneaked in to your appartment end signed up an account at iNetBet without you knowing from your computer and so on and you made a withdrawal 6 month later and were denied...would you just suck it up not getting payed? How would you prove you didnt know there was 2 accounts from there?

Or lets say you happen to break another similar rule (which really not harm the casino or anyone else) really by an honest mistake and were denied $3000, wouldn´t you even email them explaining and possibly get your money anyway?

Well, its my opinion if this guy is honest he should be payed, if not he should not be payed anything.

 

[CB4915]

I noticed this also Mommy. If anyone is confused, I don't think it's you.

I rent rooms in my home, and internet is provided. I've not had someone with a pc, doesn't mean I won't in future. Threads like this interest me. I sometimes permit my current roomie to use my computer for HER email account, not my email.

I live in Canada, where it's not illegal, so it's something I feel free to discuss. But I couldn't stop anyone from signing up at places I play, I wouldn't be monitoring all their computer usage.

I would hope that the original account would be honoured and the second one closed.

If I ever get a tenant interested in gambling online, I'll be sure to tell them where I play. It still leaves them a large choice of casinos.

I have more than one computers in my house. they are all mine and going through one router therefore same IP address . I let her used one of my computers and also used my gmail account long long time ago to send out some resumes when she was not fluent in english. She is Thai and moved back to her home now. You are right I don't think it is my business to ask her where she plays but we both enjoy gamblings and we do talk about it at times. In fact I talked to her about Inetbet because I heard that they're reputable and provides fast payouts from this forum. I agree with you too about large choices of online casinos but truly there are not that many left for US players worth playing it's either you can't win or you win but you won't get paid. Thanks for your shared thoughts.

 

[CB4915]

Yeah Nifty


He also says : I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.


Who would use someone else's e-mail account to send out curriculum vitae/ résumé ? It's just too silly.

If you read my other replies you will see that she used it long time ago to send out some resume when she was not fluent in english. I barely use that email so I did not mind that. She's later gotten better and has her own email and such. I did not try to hide this facts from the rep nor I changed her name on email headings because I did not know she has opened an account with them. Why would I not cover up my track if I am up to something?

 

[CB4915]

(posted before I saw the OPs reply)

I'm leaving out the question of the OPs credibility for now.

1.Inetbet allows members to have only one active account.
2.Inetbet allows only one bonus amount per family/household/computer

The OP says he was denied because of the "one account per household rule", which does not exist, but it suggests that Inetbet was referring to the one bonus amount per household rule.
The OP says two accounts were opened by two different persons with the same IP-address.
If the OP played with a bonus winnings will be void. If so, tough lesson, but unethical, loopholes and nitpicking rules, no way.

Emme

Here's one of the replies concerning the rule.

Dear Sir
If a player is using a computer in the same residence, on the same IP address, then that is classed as the same household
I am sorry but the rules have been clearly broken here.
Regards
iNetBet Support

That is why I don't get it. What is the solution for people like me who rents out their rooms. Are we barred from the privilege of using a good reputable casino because the rule must be followed?

 

[vinylweatherman]

I will take your advise. Sorry if it appears to you like I am trying to rally some troops. I am just trying to find solution and advise. I didn't know posting my experience to ask for help is frowned upon on here.
I know they don't have to see things my way and it was my false to overlook nitpicking rules and loopholes. I just helped out my foreign renter out of generosity but it seems to have return the opposite. I let her used my email to quickly sent out resume long time ago when she first arrived and not quite fluent in english and thought nothing of it. The rep can tell you because she has Thai name. My point is it was a miscommunication and I did not set out to scam them or try to gain advantage wrongfully. I am just an average Joe that goes to work and enjoy some gambling. I deposited my money and sent out my proof that they required but because of uncontrollable events that happened now I am paying the price for it. I am not calling them unethical opportunist but I am saying the way they treat me in my situation is unethical. Please have a little compassion. We are just little guys what has no power or means to defend ourselves that's all. Now I will try to learn how to PM the reps. Thank you for everyone that give up your time to read and share your thoughts.

.......I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume......

Maybe you could send iNetBet a copy of her GREEN CARD then, to validate this story. If she is back home, ask her to scan & send a copy to iNetBet.

This story started well, but the cracks are beginning to show, and I can understand why iNetBet are struggling to believe there is nothing to see here, and just pay up.

If you were having to help her with her English, this must surely have involved helping her join iNetBet, read the terms, deposit, etc.... At the very least, it is hard to believe you didn't know your foreign renter was playing the same casino that you were. As you "like gambling" too, you must have some experience as an online player, and a familiarity of the pitfalls.

 

[LHofsdal]

If there is one thing I can say about Inet, is that they are fair. Atleast they have always been fair with me. I really never had much of a problem with them, but the 1 I did have they were helpful in getting it resolved in a timely manor.

Maybe the OP has made a mistake, it could happen, we are only human. Maybe we need more details on the situtation. Can you answers these questions so we can better understand the situation? Here are the questions I have:

What e-mail did you sign up with and what e-mail did your tenant use to create an account?

What deposit methods did you use and what deposit method did your tenant use?

When were the 2 different account created?

How and when were the 2 accounts verified?(If they were both verified)

The answers to these questions would shed some more light on the situation and we will be able to understand more. But you have to remember, Inetbet is a business, and when something looks funny, they are going to enforce thier rules. They are not out to be taken, they are out there to make money. 3 grand is a nice chunk of cash, and I think the burdon is on you (the OP) to prove yourside before they will reconsider thier original findings.

Either way, it will interesting to see the out come. Good luck to you.

All the best,
LH

 

[rainmaker]

Here's one of the replies concerning the rule.

Dear Sir
If a player is using a computer in the same residence, on the same IP address, then that is classed as the same household
I am sorry but the rules have been clearly broken here.
Regards
iNetBet Support

That is why I don't get it. What is the solution for people like me who rents out their rooms. Are we barred from the privilege of using a good reputable casino because the rule must be followed?

They will be able to see if there are any similarities when it comes to gambling pattern in these two accounts. You might want to ask them about that, if you don`t already know of course.

 

[CB4915]

Maybe you could send iNetBet a copy of her GREEN CARD then, to validate this story. If she is back home, ask her to scan & send a copy to iNetBet.

This story started well, but the cracks are beginning to show, and I can understand why iNetBet are struggling to believe there is nothing to see here, and just pay up.

If you were having to help her with her English, this must surely have involved helping her join iNetBet, read the terms, deposit, etc.... At the very least, it is hard to believe you didn't know your foreign renter was playing the same casino that you were. As you "like gambling" too, you must have some experience as an online player, and a familiarity of the pitfalls.

I gave them her phone number where she lives now and asked them if they want me to contact her and have her clarify the matter but I got talk to the hand response through their email only system.
She moved back home so I don't have her ID or anything but the rep can get that from her if they would just open up to that suggestion.
BTW we have light conversations about gambling occasionally but we are not gambling buddies.

 

[CB4915]

I wonder why accounts are not locked at the same second the system feels two accounts using same same IP....as long as we talk "deposits" everything is ok.
iNetBet have been around for a long time and I think if they see there have been no abuse among these 2 accounts I see no problems for them to let you get your money. Come on, I mean its 2011 now lets be a little flexible and look at each individual issue.

I recently read a post at another forum about same issues at Big Dollar, a player cashed out I think $16,000 from a free chip but was denied at first cause his wife hade an account too an they have used same emails or what is was but different credit cards...no abuse in any way but they broke the casino rules but Big Dollar finally decided to pay out that huge amount after have had internal discussions. (I miss Big Dollar when they where Micro...) If a Grand Privé casinos can do that I think iNetBet can too if they want........

Good Luck!

Exactly! they should be able to lock the acct. as soon as one tries to enter duplicate information when opening an account.

 

[greasemonkey]

What is a "gambling pattern" exactly? Does this mean same games? same way you click the spin button? I never got that.

 

[CB4915]

If there is one thing I can say about Inet, is that they are fair. Atleast they have always been fair with me. I really never had much of a problem with them, but the 1 I did have they were helpful in getting it resolved in a timely manor.

Maybe the OP has made a mistake, it could happen, we are only human. Maybe we need more details on the situtation. Can you answers these questions so we can better understand the situation? Here are the questions I have:

What e-mail did you sign up with and what e-mail did your tenant use to create an account?

What deposit methods did you use and what deposit method did your tenant use?

When were the 2 different account created?

How and when were the 2 accounts verified?(If they were both verified)

The answers to these questions would shed some more light on the situation and we will be able to understand more. But you have to remember, Inetbet is a business, and when something looks funny, they are going to enforce thier rules. They are not out to be taken, they are out there to make money. 3 grand is a nice chunk of cash, and I think the burdon is on you (the OP) to prove yourside before they will reconsider thier original findings.

Either way, it will interesting to see the out come. Good luck to you.

All the best,
LH

Can I post all those information here?
I am waiting from Emily the manager to reply . I asked her if she would like to have my former renter send her ID and etc. but no reply so far.

 

[vinylweatherman]

I gave them her phone number where she lives now and asked them if they want me to contact her and have her clarify the matter but I got talk to the hand response through their email only system.
She moved back home so I don't have her ID or anything but the rep can get that from her if they would just open up to that suggestion.
BTW we have light conversations about gambling occasionally but we are not gambling buddies.

You are still in contact with her then. YOU can ask her to contact iNetBet and clear this up. iNetBet may find the phone number you give them is a dud, and this would end any chance you have of proving your case.

It's hard to believe someone not fluent in English managed to play the same casino as yourself, use YOUR email account, YOUR PC, and YOUR internet, yet you didn't know anything about it until NOW.

If you DID know, you, an experienced player to some degree, should have realised the potential for problems, and cleared it with iNetBet right away, rather than when you won $3000.

In this thread, you seem to keep altering the story by adding extra details, some of which seem to contradict the initial tale. These additional details seem to have the purpose of arguing that it would be "impossible" for your renter to verify HER side of the story, having not merely "moved out", but gone back to THAILAND!

iNetBet are probably thinking that this other person never existed, and that this is simply a case of duplicate accounts. Maybe iNetBet have identified MORE than these TWO accounts, but haven't told you this, so your tale is only getting you in even DEEPER, since you have had ample opportunity to admit to more than one renter, yet have only admitted that TWO accounts have been opened from your internet connection.

Of course, had you taken the PAB route, this would all have come out. Now, you are left with an appeal to the rep, or CDS. It doesn't seem likely that Max will take a PAB from you now given that you have chosen the forum route to air the grievance.

 

[CB4915]

@CB4915, I hope you can get this straightened out with the CSR. And I'm glad you came back and posted again. These aren't bad people here, some may be a tad skeptical, but for the most part there is a wealth of information here. Hope you decide to stick around! And good luck!

Here is the link to InetBet casino manager...
https://www.casinomeister.com/forums/members/

Below her name in her profile, click on send message. Choose the PM.

Thank you so much for your encouragement. I am starting to feel like I am going through modernized spanish inquisition here.

 

[rainmaker]

What is a "gambling pattern" exactly? Does this mean same games? same way you click the spin button? I never got that.

An casino should be able to se if there is a pattern when it comes to how the players behave when gambling (preferred games etc).

The casino may also check when the players registered. How much they deposited/bet/bonus/withdraw options etc. This together with the examined gambling pattern should be enough to find out if one person has multiple accounts (if there are any doubt)

 

[CB4915]

You are still in contact with her then. YOU can ask her to contact iNetBet and clear this up. iNetBet may find the phone number you give them is a dud, and this would end any chance you have of proving your case.

It's hard to believe someone not fluent in English managed to play the same casino as yourself, use YOUR email account, YOUR PC, and YOUR internet, yet you didn't know anything about it until NOW.

If you DID know, you, an experienced player to some degree, should have realised the potential for problems, and cleared it with iNetBet right away, rather than when you won $3000.

In this thread, you seem to keep altering the story by adding extra details, some of which seem to contradict the initial tale. These additional details seem to have the purpose of arguing that it would be "impossible" for your renter to verify HER side of the story, having not merely "moved out", but gone back to THAILAND!

iNetBet are probably thinking that this other person never existed, and that this is simply a case of duplicate accounts. Maybe iNetBet have identified MORE than these TWO accounts, but haven't told you this, so your tale is only getting you in even DEEPER, since you have had ample opportunity to admit to more than one renter, yet have only admitted that TWO accounts have been opened from your internet connection.

Of course, had you taken the PAB route, this would all have come out. Now, you are left with an appeal to the rep, or CDS. It doesn't seem likely that Max will take a PAB from you now given that you have chosen the forum route to air the grievance.

I offered to have her contact them and provide proofs. I would not risk $3000 and give them misleading info. anyway. Why would I do that and for what purpose would I give them dead phone # ? What ground would I have to stand on by then?
I am hoping that PAB will be my last resource but if nothing at all maybe some newbies can learn from my lesson. I am not vengeful just seeking fairness.

 

[lauram]

As I posted earlier, why not provide inetbet with a copy of your lease with this person. Also you must of claimed her rent as income for taxes, another form of proof, even a photo copy of her rent cheque. You must of done a credit check on this renter, why not follow up with that info to find them.

 

[maxd]

It might be time for a little reality check here:

• during account verification it was revealed that the OP has several accounts at the casino, not just the one (or two) being discussed here.
• these multiple accounts have repeatedly been accessed within minutes of each other. Since the alleged "other" party lives on the opposite side of the world that timing beggars belief.
• email discussions with the casino regarding those various accounts have apparently, at times, originated from the same email address.
• prior to posting here the OP has repeatedly made mention of using the forums, including ours, against the casino.

Besides all this, does anyone seriously believe this guy's story?

Other accounts? Yes, my lodger did it.
Where's your lodger? Gone now, so sorry.
What's with the email sharing? Just being nice to a foreign lady.
Why won't casino talk to me? Maybe because you've been threatening them for weeks.
Woe is me, just looking of a "solution and advice". Yeah, sure, after your other attempts to twist their arm didn't work out.
​

... if you want something from someone it doesn't make any sense to be nasty but it makes every sense to be on your best behaviour.

Which has definitely not been the case here. The OP has been quite aggressive and hostile with CS, mentioning our site several times and threatening to post the issue "on all casino websites and forums".

I am certain that the op hasn't given us the whole story.

Amen to that! See above.

I am just trying to find solution and advise.

Normally a Private Message works very nicely for such things. Since you've repeatedly threatened the casino that you will use the forums against them I think it a little more than you "just trying to find solution and advise" that we find you here now making good on your threats.

It doesn't seem likely that Max will take a PAB from you now given that you have chosen the forum route to air the grievance.

Given the situation I think you've got that about right.

I am starting to feel like I am going through modernized spanish inquisition here.

Yes, I'm sure you do. However the fact that your story is full of holes and inconsistencies it might just be that you are guilty and manipulative and deserve every bit of the boot that you have been given.

If not, my mistake, but in a situation like you claim you have found yourself in your only hope is (was?) to have thrown yourself on the casino's mercy and let them know in no uncertain terms that you would cooperate fully with them in order to clear up the tsunami of problems related to your account(s). Instead you chose threats and a highly dubious -- and oh-so very public -- airing of your tale of woe. If you are innocent then you've just had a whopper of a learning experience but your chances of rewinding this back to you being the victim here are pretty much nil. IMHO.

FWIW, the OP's deposits have been returned.