Inetbet - bogus complaint

CB4915

Banned User
My former renter and I discussed one day about Inetbet and their good reputation. We both unknowingly made a mistake and opened accounts on different computers but same IP address through router. She moved out shortly and I didn't think anything of it until I tried to cash out $3000 dollars now they denied paying because of the one account per household rule.
I believe that is unethical of them to use that against me because I did not purposely and knowingly opened an account to commit fraud or try to abuse the bonus.
I submitted all documents they requested and they are legitimate. I used quicktender to deposit. It was an honest miscommunication. I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.
I can understand if there are suspicious activities and that we both knowingly open accounts to scam them but that was not the case.
Do you guys think that I should go to PAB ? or should I just make peace with the fact that I made a stupid mistake and big business will always take advantage of little guys through loopholes and nitpicking rules.
 

ksech

Dormant account
You can try contacting the rep here and explain the situation. I've seen where they have bypassed this rule before in similar cases. If you can't get any help from the rep, THEN try contacting Maxd about a PAB. Make sure you read the PAB rules first though.

Good luck!
 

rainmaker

I'm not a penguin
webmeister
CAG
My former renter and I discussed one day about Inetbet and their good reputation. We both unknowingly made a mistake and opened accounts on different computers but same IP address through router. She moved out shortly and I didn't think anything of it until I tried to cash out $3000 dollars now they denied paying because of the one account per household rule.
I believe that is unethical of them to use that against me because I did not purposely and knowingly opened an account to commit fraud or try to abuse the bonus. I submitted all documents they requested and they are legitimate. I used quicktender to deposit. It was an honest miscommunication. I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.
I can understand if there are suspicious activities and that we both knowingly open accounts to scam them but that was not the case.
Do you guys think that I should go to PAB ? or should I just make peace with the fact that I made a stupid mistake and big business will always take advantage of little guys through loopholes and nitpicking rules.
I don`t think you should do a PAB. You did break a paragraph in their T&C, so you don`t have a case. But you can try to explain yourself to them and maybe they will give you your winnings in goodwill.

Your story sounds a bit suspicious, and I do not think the casino has done something wrong or unethical here
 

Casinomeister

Forum Cheermeister
Staff member
My former renter and I discussed one day about Inetbet and their good reputation. We both unknowingly made a mistake and opened accounts on different computers but same IP address through router. She moved out shortly and I didn't think anything of it until I tried to cash out $3000 dollars now they denied paying because of the one account per household rule.
I believe that is unethical of them to use that against me because I did not purposely and knowingly opened an account to commit fraud or try to abuse the bonus.
I submitted all documents they requested and they are legitimate. I used quicktender to deposit. It was an honest miscommunication. I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.
I can understand if there are suspicious activities and that we both knowingly open accounts to scam them but that was not the case.
Do you guys think that I should go to PAB ? or should I just make peace with the fact that I made a stupid mistake and big business will always take advantage of little guys through loopholes and nitpicking rules.
And the casino rep should assist you because?? :what:

I think a better approach would have been PMing the casino rep with a tactful explanation about what happened. To publicly denounce them and to try and rally the troops is coercion in my opinion.

Why should they see things your way if you label them as unethical opportunists? I'd tell you to take a hike if it were me.
 

ceks79

Dormant account
I wonder why accounts are not locked at the same second the system feels two accounts using same same IP....as long as we talk "deposits" everything is ok.
iNetBet have been around for a long time and I think if they see there have been no abuse among these 2 accounts I see no problems for them to let you get your money. Come on, I mean its 2011 now lets be a little flexible and look at each individual issue.

I recently read a post at another forum about same issues at Big Dollar, a player cashed out I think $16,000 from a free chip but was denied at first cause his wife hade an account too an they have used same emails or what is was but different credit cards...no abuse in any way but they broke the casino rules but Big Dollar finally decided to pay out that huge amount after have had internal discussions. (I miss Big Dollar when they where Micro...) If a Grand Privé casinos can do that I think iNetBet can too if they want........

Good Luck!
 

vinylweatherman

You type well loads
CAG
MM
Surely they need to verify the renter as well, to ensure they are a real person, and not a duplicate account.
The rule is ONLY bypassed when the casino can be CERTAIN through their own investigations that the story is true, rather than an attempt to get around the one account rules.

In the greater sense I have to agree that this rule is "unfair", because it requires adult members of a household to be open with each other to quite an intimate level. Given that many players don't even tell their PARTNER about it, the current system of checking AFTER play for duplicate accounts is not in the interests of the player, and does leave the casinos open to such accusations, since it seems the rule is ONLY important once a player WINS.

This case should have been picked up immediately, and the second attempt to open an account through the same router should have been blocked, and the player referred to support for manual verification BEFORE they were able to play. It's an easy enough check to do, and it is clear they CAN do it, because they are catching these cases during routine verification at withdrawal.

This kind of case often comes to the forum because casinos tell the player to "talk to the hand" when they try to sort it out themselves. This means that some players give up easily at the first signs of this, or don't even try.
 

Nifty29

Dormant account
One part I don't get is the sharing of email thing.

Why wouldnt your 'renter' just create their own email online ?

I can't see any reason to have to use another's addy.

Wouldn't you have SEEN the welcome email for the RENTERS account in YOUR inbox? Along with deposit confirmations etc?

Something isn't right here. Would be interesting to hear from the casino rep.

Also, wouldn't you have noticed different login details when you went to use YOUR account? The more you consider it the more questions arise
 

rainmaker

I'm not a penguin
webmeister
CAG
One part I don't get is the sharing of email thing.

Why wouldnt your 'renter' just create their own email online ?

I can't see any reason to have to use another's addy.

Wouldn't you have SEEN the welcome email for the RENTERS account in YOUR inbox? Along with deposit confirmations etc?

Something isn't right here. Would be interesting to hear from the casino rep.

Also, wouldn't you have noticed different login details when you went to use YOUR account? The more you consider it the more questions arise


Yeah Nifty :thumbsup:


He also says : I was just being nice to my renter and let her use my computer to do some job searching and I let her use my email to send out resume.


Who would use someone else's e-mail account to send out curriculum vitae/ résumé ? It's just too silly.
 

ksech

Dormant account
Sorry guys! I was just trying to be nice as this is a first time poster. Maybe I jumped the gun on the "trying to be optimistic" attitude. I'm a firm believer of everything/everyone isn't a fraudster and mistakes can be made.
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
To publicly denounce them and to try and rally the troops is coercion in my opinion.
Yes, that's true. Also, if you want something from someone it doesn't make any sense to be nasty but it makes every sense to be on your best behaviour. I am not saying OP should suck-up to iNetBet or anything... ;)
 

chuchu59

gambling addict
PABnonaccred
CAG
Sorry guys! I was just trying to be nice as this is a first time poster. Maybe I jumped the gun on the "trying to be optimistic" attitude. I'm a firm believer of everything/everyone isn't a fraudster and mistakes can be made.
unless there is something sinister about it, i also believe we should give newbies the benefit of the doubt otherwise we may scare them away. i might have done the same if you hadnt already done so.
 
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3mptyseat

Quit Gambling
PABnonaccred
IMO

Every thing falls into the category of coincidence, however unlikely, until we get to the email part... And then, we come to the category of horsefeathers!

Maybe I am wrong, but unless she is like 200 years old and can't use a cpu, it doesn't 'feel' like the way it would go down...
 

ceks79

Dormant account
try and rally the troops
yeah...and some here throw themselves without any hesistation in the way of the bullets fired at iNetBet because anyone have anything negative to say about the angels at iNetBet are ofcoarse a fraudster...and looking at all people thanking the posters talking negative to this OP. I wonder what is best...nail a stupid casino or nail a possible honest player that happen to make a mistake... LOL
 

Nifty29

Dormant account
yeah...and some here throw themselves without any hesistation in the way of the bullets fired at iNetBet because anyone have anything negative to say about the angels at iNetBet are ofcoarse a fraudster...and looking at all people thanking the posters talking negative to this OP. I wonder what is best...nail a stupid casino or nail a possible honest player that happen to make a mistake... LOL
We all know you have a personal issue with inetbet.

You don't need to use someone else's situation as an excuse to ramp up the rhetoric again :rolleyes:
 

ceks79

Dormant account
I dont know why we cant try to help this player isnted of label him as a fraudster right away...I tried to be positive in my first post and thinking ther eis a chance for him to get his $3000 but most posters here just wanna see this player suffer even more, what is up with you?

When it comes to withdrawals I think iNetBet is good...my other issues with them are hsitory and not in this thred..ok?

And what is the benefits of having two account? Really? Get a hold of two $10 ND signup-bonsues and maybe win $100 (max cashout) and then not being able to cashout due to multiple accounts...then starting to deposit with own money and know a possible $3000 withdrawal will be denied??

Come on be positive...pay him the money and give the player a warning about the rules are very important, dont be trolls!
 

Gret

Dormant account
And the casino rep should assist you because?? :what:

I think a better approach would have been PMing the casino rep with a tactful explanation about what happened. To publicly denounce them and to try and rally the troops is coercion in my opinion.

Why should they see things your way if you label them as unethical opportunists? I'd tell you to take a hike if it were me.
Good comments!

The casino has done nothing wrong pursuant to their terms and conditions. It doesn't appear that they were even approached about addressing the situation and making an exception, which they are not required to do.

Slamming a casino a is often warranted and deserved (i.e. Rushmore), but you to at least give them a chance.

It is funny that we always want them to abide by their T&C's when it is in our favor, but not so much when we violate them, whether intentionally or not.
 

vinylweatherman

You type well loads
CAG
MM
One part I don't get is the sharing of email thing.

Why wouldnt your 'renter' just create their own email online ?

I can't see any reason to have to use another's addy.

Wouldn't you have SEEN the welcome email for the RENTERS account in YOUR inbox? Along with deposit confirmations etc?

Something isn't right here. Would be interesting to hear from the casino rep.

Also, wouldn't you have noticed different login details when you went to use YOUR account? The more you consider it the more questions arise

This is why the casino believe there has been a breach of the multiple account ban. If the renter also used the same accounts for their deposits at the casino, then there is enough to consider this story just that, a story. I very much doubt that a renter would be allowed to use the landlord's own money to gamble online, and even in the unlikely event that this DID happen, the landlord CANNOT plead ignorance.

It is also rather "convenient" that the renter "moved out" before the problem arose. I can't see ANY hope unless this renter can ALSO convince iNetBet that this whole story is true, and provides enough proof through documentation that the play was completely independent, and without the knowledge of, the landlord.

Such situations are best handled by contacting the casino BEFORE another player uses the same internet connection and/or computer to open an account. This ensures the casino can satisfy themselves the play is genuine BEFORE it happens.

The software also needs to be better designed to catch such situations BEFORE duplicate accounts can be created, since catching them after the fact can expose the casino to bad PR, and especially so when it is proved that the players really ARE completely innocent of fraud, but mere victims of coincidence and "the system".
 

ceks79

Dormant account
I think iNetBet will pay him the $3000 IF they investigate this and the activity at both accounts and if there is no abuse involved since signup and they see this really is an honest mistake by the player there should be no problem to pay.

Or atleast pay him back all deposits since signup/or when his accounts were banned due to not following casino rules...in a way iNetBet is breaking the rules too allowing deposits from a disqualifing account.
 

BingoT

Nurses love to give shots
Maybe if the renter can show proof.
I say pay the player & lesson learned.
Or pay him back all deposits made & move on.

Never share the same ISP with no one.

Lets see what Inetbet has to say they are the one's that know more than anyone here and Inetbet is pretty fair on many matters that come up.
~T~
 

Emmeline

Registered
Plausible or not.
Surprisingly there doesn't seem to be a clause in Inetbets terms & conditions stating only one account per person/household/IP email address is allowed.
Therefore if the OP have something else to say on this matter, the "shared IP, computer, e-mail address doesn't seem relevant.
Consequently this doesn't seem to be a clear case of "I made a mistake didn't know what my wife, husband, roommate, children were up to" please believe me..

The decision subsequently, as far as I understand, must be based on something else.
If the OP cares to return to tell what clause has been referred to, then we might have an interesting discussion about the OPs issue but until then I think not.

Emme
 
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